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HOLY CROSS HEALTH CENTER - MANCHESTER, NH

 



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Address
357 ISLAND POND ROAD
MANCHESTER, NH, 03109
Phone (make sure to verify first before calling): (603) 628-3550

Number of Certified Beds: 40
Total Number of Residents: 38
Percent of Occupied Beds: 95%
Sprinkler Status: Fully Sprinklered
Program Participation: Medicare and Medicaid
Type of Ownership: Non profit - Church related
Located Within a Hospital?: No
Multi Nursing Home Ownership?: No
Resident and Family Councils: Resident
Continuing Care Retirement Community?: No
Quality Indicator Survey?: No
Special Focus Facility?: No
Type: Skilled Nursing Facilities


Overall Star Rating: 5 Stars
Health Inspections Star Rating: 4 Stars
Nurse Staffing Star Rating: 4 Stars
Quality Measures Star Rating: 5 Stars
RN Only Star Rating: 4 Stars

Employment Full-Time Equivalent

Administrative Staff - Full Time: 2.97
Administrative Staff - Part Time: 0.66
Certified Nurse Aides - Full Time: 15.09
Certified Nurse Aides - Part Time: 7.07
Food Service Personnel - Full Time: 6.06
Food Service Personnel - Part Time: 1.94
Housekeeping Personnel - Full Time: 7.29
Licensed Practical/ Vocational Nurses - Full Time: 3.06
Licensed Practical/ Vocational Nurses - Part Time: 3.30
Medical Directors - Under Contract: 0.11
Mental Health Services Personnel - Under Contract: 0.17
Nurses With Administrative Duties - Full Time: 1.14
Physical Therapists - Under Contract: 0.20
Registered Nurses - Full Time: 2.93
Rn Director Of Nursing - Full Time: 1.03
Activities Professionals - Full Time: 1.14
Dentists - Under Contract: 0.03
Dietitians - Part Time: 0.31
Occupational Therapists - Under Contract: 0.24
Pharmacists - Under Contract: 0.09
Persons Not Included In Any Other Categories - Part Time: 0.69
Registered Nurses - Part Time: 1.40
Occupational Therapy Assistants - Under Contract: 0.03
Social Workers - Part Time: 0.69
Housekeeping Personnel - Part Time: 1.84
Licensed Practical/ Vocational Nurses - Under Contract: 0.89
Certified Nurse Aides - Under Contract: 0.33

Provided Services

  • Activities Services Are Provided Onsite To Residents
  • Clinical Laboratory Services Are Provided Onsite To Residents
  • Dental Services Are Provided Onsite To Residents
  • Diagnostic Xray Services Are Provided Onsite To Residents
  • Dietary Services Are Provided Onsite To Residents
  • Housekeeping Services Are Provided Onsite To Residents
  • Mental Health Services Are Provided Onsite To Residents
  • Nursing Services Are Provided Onsite To Residents
  • Occupational Therapy Services Are Provided Onsite To Residents
  • Pharmacy Services Are Provided Onsite To Residents
  • Physical Therapy Services Are Provided Onsite To Residents
  • Physician Services Are Provided Onsite To Residents
  • Podiatry Services Are Provided Onsite To Residents
  • Social Work Services Are Provided Onsite To Residents
  • Speech/Language Pathology Services Are Provided Onsite To Residents

Staff Information

Number of Registered Nurses Hours Per Resident Per Day
This Nursing Home:

0.840
State:

0.891
Number of Licensed Practical and Licensed Vocational Nurses Hours Per Resident Per Day
Here:

1.070
New Hampshire:

0.622
Total Number of Licensed Staff Hours Per Resident Per Day
Here:

1.910
State:

1.503
Number of ,Certified Nurse Assistant Hours Per Resident Per Day
Here:

0.030
State:

0.095
Number Therapy Hours Per Resident Per Day
Here:

0.030
State:

0.099

Quality Measures

Percent of long-stay residents whose need for help with daily activities has increased
Here:

20.6%
New Hampshire:

16.9%
Percent of long-stay residents who have depressive symptoms
Here:

13.2%
New Hampshire:

7.8%
Percent of long-stay residents experiencing one or more falls with major injury
Here:

2.6%
New Hampshire:

3.8%
Percent of long-stay residents assessed and given, appropriately, the seasonal influenza vaccine
This Nursing Home:

100.0%
New Hampshire:

97.3%
Percent of long-stay residents assessed and given, appropriately, the pneumococcal vaccine
Here:

100.0%
State:

98.4%
Percent of long-stay residents who received an antipsychotic medication
This Nursing Home:

21.1%
State:

25.1%

Complaint Deficiency

An approved installation, maintenance and testing program for fire alarm systems: Few (Minimal harm or potential for actual harm)

Make sure menus meet the resident's nutritional needs and that there is a prepared menu by which nutritious meals have been planned for the resident and followed: Few (Minimal harm or potential for actual harm)

A two-hour-resistant firewall in common walls: Few (Minimal harm or potential for actual harm)

Walls or barriers that prevent smoke from passing through and would resist fire for at least one hour: Few (Minimal harm or potential for actual harm)

Properly hold, secure and manage each resident's personal money which is deposited with the nursing home: Some (Minimal harm or potential for actual harm)

Record of quarterly fire drills for each shift under varying conditions: Some (Potential for minimal harm)

Heating and ventilation systems that have been properly installed according to the manufacturer's instructions: Some (Potential for minimal harm)

Proper medical gas storage and administration areas: Few (Minimal harm or potential for actual harm)

Proper construction of ducts through walls designed to prevent smoke passage: Some (Minimal harm or potential for actual harm)

Other fire safety features required by fire safety codes: Few (Minimal harm or potential for actual harm)

Protect each resident from all abuse, physical punishment, and being separated from others: Few (Minimal harm or potential for actual harm)

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents: Few (Minimal harm or potential for actual harm)

Develop policies that prevent mistreatment, neglect, or abuse of residents or theft of resident property: Few (Minimal harm or potential for actual harm)

Conduct initial and periodic assessments of each resident's functional capacity: Few (Minimal harm or potential for actual harm)

Make sure services provided by the nursing facility meet professional standards of quality: Few (Minimal harm or potential for actual harm)

Keep accurate, complete and organized clinical records on each resident that meet professional standards: Some (Minimal harm or potential for actual harm)

Construction that can resist fire for one hour or an approved fire extinguishing system: Few (Minimal harm or potential for actual harm)

Automatic sprinkler systems that have been maintained in working order: Some (Potential for minimal harm)

Make sure services provided by the nursing facility meet professional standards of quality: Few (Minimal harm or potential for actual harm)

Store, cook, and serve food in a safe and clean way: Some (Minimal harm or potential for actual harm)

A two-hour-resistant firewall in common walls: Few (Minimal harm or potential for actual harm)

Walls or barriers that prevent smoke from passing through and would resist fire for at least one hour: Few (Minimal harm or potential for actual harm)

Proper construction of ducts through walls designed to prevent smoke passage: Few (Minimal harm or potential for actual harm)

Properly installed electrical wiring and equipment: Some (Potential for minimal harm)

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents: Few (Minimal harm or potential for actual harm)

Develop policies that prevent mistreatment, neglect, or abuse of residents or theft of resident property: Few (Minimal harm or potential for actual harm)

Make sure services provided by the nursing facility meet professional standards of quality: Few (Minimal harm or potential for actual harm)

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