TLC HEALTH NETWORK - GOWANDA, NY

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Addresss:
100 MEMORIAL DRIVE
GOWANDA, NY, 14070
Phone (make sure to verify first before calling): (716) 532-3377

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes
Type: Psychiatric Units

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 43.40
Registered Professional Nurses : 90.50
Other Salaried Personnel : 390.40
Dieticians : 5.00
Occupational Therapists : 2.00
Physical Therapists : 5.90
Registered Pharmacists : 2.60
Respiratory Therapists : 6.50
Physicians : 7.40
Medical Social Workers : 5.10

Number Of Beds
Total: 62
Total Certified: 62
Psychiatric Unit Beds: 20

Provided Services
Nuclear Medicine Services
Alcohol And/Or Drug Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Hospital Acquired Conditions

Falls and injuries
Here:

1.497%
State:

0.660%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

6.500%
State:

11.437%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.032%
New York:

0.112%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

1.800%
New York:

5.961%
Outpatients with brain CT scans who got a sinus CT scan at the same time
This Hospital:

8.200%
New York:

3.854%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Chest Pain
Average Covered Charges
Here:

$4,568
New York:

$14,161
Average Total Payments
Here:

$3,057
State:

$5,137
Number of discharges: 27
This Hospital:

9.85%
New York:

2.94%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$9,056
New York:

$23,013
Average Total Payments
Here:

$5,374
New York:

$8,087
Number of discharges: 17
Here:

6.20%
State:

1.94%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$6,832
State:

$16,960
Average Total Payments
This Hospital:

$4,015
State:

$6,071
Number of discharges: 23
This Hospital:

8.39%
New York:

1.51%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$5,959
New York:

$18,668
Average Total Payments
This Hospital:

$3,995
New York:

$6,361
Number of discharges: 26
Here:

9.49%
New York:

3.99%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$8,234
State:

$26,907
Average Total Payments
This Hospital:

$5,472
New York:

$9,020
Number of discharges: 16
This Hospital:

5.84%
State:

3.05%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$7,314
State:

$21,451
Average Total Payments
This Hospital:

$4,325
State:

$7,036
Number of discharges: 17
Here:

6.20%
New York:

2.87%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$17,757
State:

$45,478
Average Total Payments
Here:

$11,804
State:

$17,066
Number of discharges: 31
This Hospital:

11.31%
New York:

4.46%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$5,754
New York:

$18,413
Average Total Payments
Here:

$3,830
State:

$6,139
Number of discharges: 17
This Hospital:

6.20%
New York:

2.44%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$5,968
State:

$21,786
Average Total Payments
Here:

$4,439
New York:

$7,426
Number of discharges: 20
Here:

7.30%
State:

1.60%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$12,339
New York:

$53,629
Average Total Payments
This Hospital:

$10,725
State:

$20,887
Number of discharges: 12
This Hospital:

4.38%
State:

0.82%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$13,113
State:

$47,465
Average Total Payments
This Hospital:

$9,964
State:

$17,315
Number of discharges: 14
Here:

5.11%
State:

5.04%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$10,220
State:

$24,560
Average Total Payments
This Hospital:

$5,679
State:

$8,494
Number of discharges: 31
Here:

11.31%
State:

2.61%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$7,452
New York:

$17,401
Average Total Payments
This Hospital:

$3,962
New York:

$5,941
Number of discharges: 11
This Hospital:

4.01%
State:

1.04%
Syncope and Collapse
Average Covered Charges
Here:

$4,980
State:

$19,174
Average Total Payments
Here:

$3,953
State:

$6,619
Number of discharges: 12
This Hospital:

4.38%
State:

3.39%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

85.0%
State:

99.0%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

83.0%
State:

98.6%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

8
New York:

10
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

100.0%
State:

97.3%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

64.0%
New York:

96.6%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

93.0%
New York:

99.1%
Percent of Patients Given Discharge Instructions
This Hospital:

100.0%
New York:

92.8%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

99.0%
State:

93.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

92.0%
New York:

95.8%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

98.5%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

91.0%
State:

94.8%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

73.0%
State:

90.8%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

89.0%
State:

94.0%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

95.0%
New York:

97.6%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

93.0%
State:

96.4%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

98.0%
State:

97.7%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

97.0%
State:

97.2%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

97.0%
New York:

98.1%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

99.0%
State:

99.8%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

87.0%
State:

92.6%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

89.0%
New York:

95.0%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

88.0%
New York:

99.1%

Outcome of Care

30-Day Mortality Rates from Heart Failure
This Hospital:

13.1%
State:

11.0%
30-Day Mortality Rates from Pneumonia
This Hospital:

14.8%
State:

11.6%
30-Day Readmission Rates from Heart Failure
Here:

25.3%
New York:

26.4%
30-Day Readmission Rates from Pneumonia
This Hospital:

19.9%
State:

19.8%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 43%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

5%
New York:

7%
Usually
Here:

26%
State:

20%
Always
This Hospital:

69%
State:

73%

How often did doctors communicate well with patients?

Sometimes or never
Here:

5%
New York:

6%
Usually
This Hospital:

23%
State:

17%
Always
This Hospital:

72%
New York:

77%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

11%
State:

15%
Usually
Here:

28%
State:

27%
Always
Here:

61%
State:

58%

How often was patients' pain well controlled?

Sometimes or never
Here:

7%
State:

9%
Usually
Here:

28%
New York:

25%
Always
This Hospital:

65%
State:

66%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

22%
State:

24%
Usually
Here:

24%
State:

18%
Always
Here:

54%
State:

58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

9%
State:

11%
Usually
Here:

32%
New York:

22%
Always
This Hospital:

59%
New York:

67%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

18%
State:

17%
Usually
Here:

42%
State:

34%
Always
This Hospital:

40%
State:

49%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

91%
New York:

81%
No
This Hospital:

9%
State:

19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

12%
New York:

12%
7 or 8
Here:

31%
New York:

27%
9 or 10
This Hospital:

57%
New York:

61%

Would patients recommend the hospital to friends and family?

No
This Hospital:

7%
New York:

7%
Yes, probably
This Hospital:

43%
New York:

29%
Yes, definitely
Here:

50%
State:

64%

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