NORTH OTTAWA COMMUNITY HOSPITAL - GRAND HAVEN, MI

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Addresss:
1309 SHELDON RD
GRAND HAVEN, MI, 49417
Phone (make sure to verify first before calling): (616) 842-3600

Hospital Type: Acute Care Hospitals
Hospital Owner: Government - Hospital District or Authority
Emergency Services: Yes

Other nearby nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 8.00
Registered Professional Nurses : 72.70
Other Salaried Personnel : 215.90
Dieticians : 0.01
Registered Pharmacists : 3.30
Respiratory Therapists : 0.01
Medical Social Workers : 2.00

Number Of Beds
Total: 81
Total Certified: 81

Provided Services
Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Organ Transplant Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Therapeutic Radiology Services

Process of Care

Heart Attack

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

10
State:

9
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

97.0%
Michigan:

95.4%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

99.5%
Percent of Patients Given Discharge Instructions
Here:

91.0%
Michigan:

92.1%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

100.0%
Michigan:

96.5%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

99.0%
State:

97.1%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
Michigan:

98.8%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

94.0%
Michigan:

95.7%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

100.0%
Michigan:

92.3%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

99.0%
State:

95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

99.0%
Michigan:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

99.0%
State:

97.3%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
Here:

99.0%
Michigan:

98.5%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

98.0%
Michigan:

97.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

98.0%
State:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
Michigan:

99.8%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

99.0%
State:

93.2%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

100.0%
State:

96.1%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

99.0%
Michigan:

93.9%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

95.0%
Michigan:

95.7%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
State:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Failure
Here:

12.3%
Michigan:

10.8%
30-Day Mortality Rates from Pneumonia
This Hospital:

11.7%
Michigan:

11.4%
30-Day Readmission Rates from Heart Failure
Here:

24.4%
Michigan:

25.2%
30-Day Readmission Rates from Pneumonia
Here:

16.9%
State:

18.7%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
Here:

$12,618
Michigan:

$20,754
Average Total Payments
This Hospital:

$6,567
State:

$8,256
Number of discharges: 11
This Hospital:

6.21%
State:

2.41%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$13,048
State:

$18,450
Average Total Payments
Here:

$5,685
Michigan:

$7,226
Number of discharges: 12
This Hospital:

6.78%
State:

2.09%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$13,706
Michigan:

$17,110
Average Total Payments
Here:

$5,281
Michigan:

$7,317
Number of discharges: 12
This Hospital:

6.78%
State:

3.09%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
This Hospital:

$9,985
State:

$16,037
Average Total Payments
Here:

$4,563
Michigan:

$5,842
Number of discharges: 11
This Hospital:

6.21%
Michigan:

0.67%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$32,119
State:

$34,590
Average Total Payments
Here:

$12,043
State:

$14,454
Number of discharges: 43
This Hospital:

24.29%
State:

5.70%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
This Hospital:

$15,883
Michigan:

$22,359
Average Total Payments
This Hospital:

$7,142
Michigan:

$8,891
Number of discharges: 17
This Hospital:

9.60%
State:

1.42%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$20,495
State:

$31,268
Average Total Payments
Here:

$11,453
Michigan:

$13,308
Number of discharges: 37
Here:

20.90%
State:

5.26%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$12,381
Michigan:

$18,305
Average Total Payments
This Hospital:

$6,105
State:

$8,034
Number of discharges: 20
Here:

11.30%
Michigan:

1.82%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$12,207
State:

$16,425
Average Total Payments
Here:

$5,279
Michigan:

$7,142
Number of discharges: 14
Here:

7.91%
State:

2.16%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 42%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

2%
State:

4%
Usually
Here:

18%
State:

18%
Always
This Hospital:

80%
State:

78%

How often did doctors communicate well with patients?

Sometimes or never
Here:

4%
Michigan:

4%
Usually
Here:

14%
State:

17%
Always
This Hospital:

82%
Michigan:

79%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

5%
State:

8%
Usually
Here:

23%
State:

24%
Always
Here:

72%
State:

68%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

5%
Michigan:

6%
Usually
This Hospital:

22%
State:

23%
Always
This Hospital:

73%
State:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

18%
State:

20%
Usually
This Hospital:

20%
State:

19%
Always
This Hospital:

62%
State:

61%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

7%
Michigan:

9%
Usually
Here:

17%
Michigan:

20%
Always
Here:

76%
Michigan:

71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

4%
State:

12%
Usually
This Hospital:

27%
State:

31%
Always
This Hospital:

69%
State:

57%

Were patients given information about what to do during their recovery at home?

Yes
Here:

89%
Michigan:

86%
No
Here:

11%
Michigan:

14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

5%
Michigan:

8%
7 or 8
Here:

15%
State:

22%
9 or 10
This Hospital:

80%
Michigan:

70%

Would patients recommend the hospital to friends and family?

No
Here:

4%
Michigan:

5%
Yes, probably
Here:

20%
Michigan:

25%
Yes, definitely
This Hospital:

76%
State:

70%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
Here:

32.800%
State:

36.057%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

10.000%
Michigan:

7.381%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.049%
Michigan:

0.111%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.112%
Michigan:

0.051%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

3.800%
State:

5.222%

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