HIGHLAND MANOR HEALTH AND REHAB - PHOENIX, AZ

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HIGHLAND MANOR HEALTH AND REHAB
4635 NORTH 14TH STREET
PHOENIX, AZ, 85014

Phone (make sure to verify first before calling): (602) 264-9039

Number of Certified Beds: 107
Total Number of Residents: 81
Percent of Occupied Beds: 76%
Sprinkler Status: Partially sprinklered
Program Participation: Medicare and Medicaid
Type of Ownership: For profit - Corporation
Located Within a Hospital?: No
Multi Nursing Home Ownership?: No
Resident and Family Councils: Resident
Continuing Care Retirement Community?: No
Quality Indicator Survey?: No
Special Focus Facility?: No
Type: Skilled Nursing Facilities

Overall Star Rating: 2 Stars
Health Inspections Star Rating: 2 Stars
Nurse Staffing Star Rating: 3 Stars
Quality Measures Star Rating: 2 Stars
RN Only Star Rating: 4 Stars

Employment Full-Time Equivalent

Administrative Staff - Full Time: 4.57
Certified Nurse Aides - Full Time: 30.00
Dietitians - Under Contract: 0.11
Food Service Personnel - Part Time: 6.34
Housekeeping Personnel - Full Time: 4.50
Licensed Practical/ Vocational Nurses - Full Time: 4.23
Medical Directors - Under Contract: 0.11
Nurses With Administrative Duties - Full Time: 3.43
Persons Not Included In Any Other Categories - Full Time: 12.14
Registered Nurses - Full Time: 4.80
Rn Director Of Nursing - Full Time: 1.14
Social Workers - Full Time: 1.14
Activities Professionals - Full Time: 1.14
Physical Therapists - Full Time: 0.91
Physical Therapy Aide - Full Time: 1.14
Occupational Therapy Assistants - Part Time: 1.14
Speech Pathologists - Part Time: 0.57

Provided Services

Activities Services Are Provided Onsite To Residents
Clinical Laboratory Services Are Provided Onsite To Residents
Dental Services Are Provided Offsite To Residents
Diagnostic Xray Services Are Provided Onsite To Residents
Dietary Services Are Provided Onsite To Residents
Housekeeping Services Are Provided Onsite To Residents
Mental Health Services Are Provided Offsite To Residents
Nursing Services Are Provided Onsite To Residents
Occupational Therapy Services Are Provided Onsite To Residents
Pharmacy Services Are Provided Onsite To Residents
Physical Therapy Services Are Provided Onsite To Residents
Physician Extender Services Are Provided Onsite To Residents
Physician Services Are Provided Onsite To Residents
Podiatry Services Are Provided Offsite To Residents
Social Work Services Are Provided Onsite To Residents
Speech/Language Pathology Services Are Provided Onsite To Residents

Staff Information

Number of Registered Nurses Hours Per Resident Per Day

Here:	0.820
Arizona:	0.706

Number of Licensed Practical and Licensed Vocational Nurses Hours Per Resident Per Day

This Nursing Home:	0.940
State:	0.908

Total Number of Licensed Staff Hours Per Resident Per Day

Here:	1.760
Arizona:	1.614

Number of ,Certified Nurse Assistant Hours Per Resident Per Day

Here:	1.790
State:	2.403

Quality Measures

Percent of long-stay residents given influenza vaccination during the flu season

Here:	79.0%
Arizona:	87.6%

Percent of long-stay residents who were assessed and given pneumococcal vaccination

Here:	83.0%
Arizona:	86.2%

Percent of long-stay residents whose need for help with daily activities has increased

Here:	5.0%
Arizona:	12.2%

Percent of long-stay residents who have moderate to severe pain

Here:	4.0%
State:	4.8%

Percent of high-risk long-stay residents who have pressure sores

This Nursing Home:	14.0%
Arizona:	9.9%

Percent of long-stay residents who were physically restrained

Here:	4.0%
Arizona:	1.5%

Percent of long-stay residents who are more depressed or anxious

Here:	10.0%
Arizona:	12.0%

Percent of long-stay residents who have/had a catheter inserted and left in their bladder

Here:	7.0%
State:	5.6%

Percent of long-stay residents whose ability to move about in and around their room got worse

This Nursing Home:	7.0%
Arizona:	8.7%

Percent of long-stay residents who had a urinary tract infection

This Nursing Home:	4.0%
State:	8.9%

Percent of long-stay residents who lose too much weight

This Nursing Home:	9.0%
Arizona:	6.5%

Percent of short-stay residents given influenza vaccination during the flu season

Here:	96.0%
Arizona:	86.8%

Percent of short-stay residents who were assessed and given pneumococcal vaccination

Here:	84.0%
State:	85.4%

Percent of short-stay residents who had moderate to severe pain

Here:	33.0%
Arizona:	28.3%

Percent of short-stay residents who have pressure sores

This Nursing Home:	10.0%
State:	10.4%

Complaint Deficiency

Provide social services for related medical problems to help each resident achieve the highest possible quality of life: Isolated (Minimal harm or potential for actual harm)

Make sure that the nursing home area is free of dangers that cause accidents: Isolated (Minimal harm or potential for actual harm)

Have a detailed, written plan for disasters and emergencies: Widespread (Minimal harm or potential for actual harm)

Train all employees on what to do in an emergency: Widespread (Minimal harm or potential for actual harm)

Give professional services that meet a professional standard of quality: Pattern (Minimal harm or potential for actual harm)

Make sure that residents are safe from serious medication errors: Isolated (Minimal harm or potential for actual harm)

Make sure that the nursing home area is free of dangers that cause accidents: Isolated (Minimal harm or potential for actual harm)

1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects: Isolated (Minimal harm or potential for actual harm)

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