CONCORD HOSPITAL - CONCORD, NH

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CONCORD HOSPITAL
250 PLEASANT ST
CONCORD, NH, 3301

Phone (make sure to verify first before calling): (603) 225-2711

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes
Type: Psychiatric Units

Provided Services

Nuclear Medicine Services
Acute Renal Dialysis Services
Alcohol And/Or Drug Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Cardio-Thoracic Surgery Services
Clinical Laboratory Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Organ Bank Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services

Employment Full-Time Equivalent

Registered Professional Nurses : 379.92
Other Salaried Personnel : 993.12
Dieticians : 4.19
Occupational Therapists : 10.56
Physical Therapists : 18.92
Registered Pharmacists : 9.72
Respiratory Therapists : 11.35
Speech Pathologists Or Audiologists : 0.95
Medical Social Workers : 7.08
Residents (Physicians) : 18.68

Number Of Beds

Total: 295
Total Certified: 295
Psychiatric Unit Beds: 15

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 42%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	3%
New Hampshire:	4%

Usually

Here:	15%
New Hampshire:	17%

Always

This Hospital:	82%
State:	79%

How often did doctors communicate well with patients?

Sometimes or never

Here:	3%
New Hampshire:	4%

Usually

This Hospital:	15%
New Hampshire:	16%

Always

This Hospital:	82%
New Hampshire:	80%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	7%
New Hampshire:	8%

Usually

Here:	24%
New Hampshire:	23%

Always

This Hospital:	69%
State:	69%

How often was patients' pain well controlled?

Sometimes or never

Here:	6%
State:	6%

Usually

Here:	23%
State:	23%

Always

This Hospital:	71%
State:	71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	17%
State:	18%

Usually

This Hospital:	18%
State:	19%

Always

Here:	65%
State:	63%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

This Hospital:	6%
New Hampshire:	6%

Usually

Here:	19%
New Hampshire:	17%

Always

This Hospital:	75%
New Hampshire:	77%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	11%
State:	12%

Usually

This Hospital:	27%
State:	33%

Always

Here:	62%
New Hampshire:	55%

Were patients given information about what to do during their recovery at home?

Yes

This Hospital:	87%
New Hampshire:	87%

Here:	13%
State:	13%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

Here:	5%
State:	8%

7 or 8

This Hospital:	17%
New Hampshire:	22%

9 or 10

Here:	78%
New Hampshire:	70%

Would patients recommend the hospital to friends and family?

This Hospital:	3%
New Hampshire:	4%

Yes, probably

This Hospital:	15%
New Hampshire:	23%

Yes, definitely

Here:	82%
State:	73%

Hospital Acquired Conditions

Falls And Trauma

Here:	0.223%
New Hampshire:	0.774%

Vascular Catheter-Associated Infection

Here:	0.447%
New Hampshire:	0.530%

Catheter-Associated UTI

This Hospital:	0.447%
State:	0.625%

Average Medicare Payment

Acute myocardial infarction, discharged alive w/o CC/MCC: $5,550

Acute myocardial infarction, discharged alive w MCC: $12,336

Acute myocardial infarction, discharged alive w CC: $7,795

Heart failure and shock w/o CC/MCC: $4,590

Heart failure and shock w MCC: $9,282

Heart failure and shock w CC: $6,401

Chronic obstructive pulmonary disease w/o CC/MCC: $4,630

Chronic obstructive pulmonary disease w MCC: $8,317

Chronic obstructive pulmonary disease w CC: $6,203

Simple pneumonia and pleurisy w MCC: $9,145

Diabetes w MCC: $8,678

Chest Pain: $3,392

Cardiac valve and oth maj cardiothoracic proc w/o card cath w/o CC/MCC: $31,390

Cardiac valve and oth maj cardiothoracic proc w/o card cath w MCC: $104,694

Cardiac valve and oth maj cardiothoracic proc w/o card cath w CC: $33,241

Major cardiovasc procedures w MCC or thoracic aortic aneurysm repair: $32,387

Cardiac defibrillator implant w/o cardiac cath w/o MCC: $31,889

Cardiac defibrillator implant w/o cardiac cath w MCC: $42,839

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w/o MCC: $39,000

Extracranial procedures w/o CC/MCC: $6,386

Extracranial procedures w CC: $9,909

Coronary bypass w/o cardiac cath w/o MCC: $22,897

Coronary bypass w/o cardiac cath w MCC: $62,957

Permanent cardiac pacemaker implant w/o CC/MCC: $12,752

Permanent cardiac pacemaker implant w CC: $16,490

Perc cardiovasc proc w drug-eluting stent w/o MCC: $12,208

Laparoscopic cholecystectomy w/o c.d.e. w/o CC/MCC: $7,190

Laparoscopic cholecystectomy w/o c.d.e. w MCC: $15,807

Laparoscopic cholecystectomy w/o c.d.e. w CC: $10,536

Cholecystectomy except by laparoscope w/o c.d.e. w MCC: $23,172

Hernia procedures except inguinal and femoral w/o CC/MCC: $6,133

Hernia procedures except inguinal and femoral w MCC: $15,867

Hernia procedures except inguinal and femoral w CC: $9,351

Major small and large bowel procedures w/o CC/MCC: $10,355

Major small and large bowel procedures w CC: $16,333

Major small and large bowel procedures w MCC: $32,977

Stomach, esophageal duodenal proc w/o CC/MCC: $9,274

Cervical spinal fusion w/o CC/MCC: $12,217

Cervical spinal fusion w MCC: $28,162

Cervical spinal fusion w CC: $16,649

Spinal fusion except cervical w/o MCC: $22,727

Spinal fusion except cervical w MCC: $20,017

Back and neck proc exc spinal fusion w/o CC/MCC: $5,965

Back and neck proc exc spinal fusion w CC/MCC or disc device/neurostim: $10,958

Bilateral or multiple major joint procs of lower extremity w/o MCC: $20,026

Major joint replacement or reattachment of lower extremity w/o MCC: $12,763

Major joint replacement or reattachment of lower extremity w MCC: $21,000

Revision of hip or knee replacement w/o CC/MCC: $15,638

Revision of hip or knee replacement w CC: $19,511

Biopsies of musculoskeletal system and connective tissue w MCC: $20,840

Biopsies of musculoskeletal system and connective tissue w CC: $12,343

Other musculoskelet sys and conn tiss O.R. proc w MCC: $19,575

Kidney and ureter procedures for neoplasm w/o CC/MCC: $8,751

Kidney and ureter procedures for neoplasm w MCC: $20,924

Kidney and ureter procedures for neoplasm w CC: $11,841

Revision of hip or knee replacement w MCC: $19,515

Kidney and ureter procedures for non-neoplasm w MCC: $11,974

Transurethral procedures w MCC: $31,240

Other kidney and urinary tract procedures w/o CC/MCC: $8,322

Other kidney and urinary tract procedures w MCC: $17,683

Other kidney and urinary tract procedures w CC: $13,778

Transurethral prostatectomy w/o CC/MCC: $7,181

Transurethral prostatectomy w CC/MCC: $7,138

Female reproductive system reconstructive procedures: $5,210

Uterine and adnexa proc for non-malignancy w/o CC/MCC: $5,385

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

Here:	27.300%
New Hampshire:	31.007%

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

Here:	8.100%
State:	7.247%

Outpatient CT scans of the abdomen that were combination (double) scans.

Here:	0.139%
State:	0.076%

Outpatient CT scans of the chest that were combination (double) scans.

Here:	0.046%
New Hampshire:	0.007%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	100.0%
State:	99.9%

Percent of Patients Given Aspirin at Discharge

Here:	100.0%
State:	99.4%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	100.0%
State:	98.2%

Percent of Patients Given Beta Blocker at Discharge

This Hospital:	100.0%
New Hampshire:	99.7%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
State:	98.6%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

This Hospital:	96.0%
New Hampshire:	89.3%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

Here:	4
State:	8

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

Here:	100.0%
State:	96.6%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
New Hampshire:	99.0%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	99.0%
State:	96.2%

Percent of Patients Given Discharge Instructions

Here:	96.0%
State:	91.8%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
New Hampshire:	99.5%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

Here:	97.0%
New Hampshire:	97.0%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	96.0%
State:	96.8%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	97.0%
State:	96.5%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

This Hospital:	95.0%
State:	94.9%

Percent of Patients Assessed and Given Influenza Vaccination

This Hospital:	97.0%
State:	94.8%

Percent of Patients Assessed and Given Pneumococcal Vaccination

Here:	95.0%
New Hampshire:	95.9%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	96.0%
New Hampshire:	97.5%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	95.0%
New Hampshire:	97.0%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	97.0%
New Hampshire:	98.6%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	92.0%
State:	95.7%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	92.0%
State:	96.8%

Percent of all Heart Surgery Patients whose blood sugar is kept under good control in the days right after surgery

Here:	95.0%
State:	95.1%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

This Hospital:	100.0%
State:	100.0%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

Here:	84.0%
New Hampshire:	89.1%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	99.0%
New Hampshire:	94.9%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

Here:	98.0%
New Hampshire:	96.4%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

This Hospital:	96.0%
State:	97.2%

Outcome of Care

30-Day Mortality Rates from Heart Attack

Here:	15.7%
State:	15.5%

30-Day Mortality Rates from Heart Failure

This Hospital:	10.7%
New Hampshire:	11.9%

30-Day Mortality Rates from Pneumonia

This Hospital:	14.8%
State:	12.7%

30-Day Readmission Rates from Heart Attack

Here:	18.5%
New Hampshire:	18.5%

30-Day Readmission Rates from Heart Failure

This Hospital:	23.3%
State:	22.9%

30-Day Readmission Rates from Pneumonia

This Hospital:	17.3%
New Hampshire:	17.6%

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