BAYSTATE MEDICAL CENTER - SPRINGFIELD, MA

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BAYSTATE MEDICAL CENTER
759 CHESTNUT STREET
SPRINGFIELD, MA, 1199

Phone (make sure to verify first before calling): (413) 794-0000

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes
Type: Psychiatric Units

Provided Services

Nuclear Medicine Services
Acute Renal Dialysis Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Cardio-Thoracic Surgery Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Organ Transplant Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Employment Full-Time Equivalent

Licensed Practical Or Vocational Nurses : 67.00
Registered Professional Nurses : 766.00
Other Salaried Personnel : 2801.71
Dieticians : 29.71
Occupational Therapists : 18.08
Physical Therapists : 13.48
Registered Pharmacists : 26.53
Respiratory Therapists : 45.52
Speech Pathologists Or Audiologists : 5.27
Physicians : 3.00
Medical Social Workers : 26.16
Physician Assistants : 6.20
Residents (Physicians) : 200.87

Number Of Beds

Total: 684
Total Certified: 684
Psychiatric Unit Beds: 28

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

This Hospital:	27.300%
Massachusetts:	30.276%

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

This Hospital:	7.200%
State:	9.313%

Outpatient CT scans of the abdomen that were combination (double) scans.

Here:	0.042%
State:	0.105%

Outpatient CT scans of the chest that were combination (double) scans.

This Hospital:	0.001%
State:	0.010%

Average Medicare Payment

Acute myocardial infarction, discharged alive w/o CC/MCC: $7,383

Acute myocardial infarction, discharged alive w MCC: $16,475

Acute myocardial infarction, discharged alive w CC: $10,370

Heart failure and shock w/o CC/MCC: $6,130

Heart failure and shock w MCC: $12,397

Heart failure and shock w CC: $8,549

Chronic obstructive pulmonary disease w/o CC/MCC: $6,159

Chronic obstructive pulmonary disease w MCC: $11,063

Chronic obstructive pulmonary disease w CC: $8,284

Simple pneumonia and pleurisy w MCC: $12,164

Diabetes w MCC: $11,544

Chest Pain: $4,512

Cardiac valve and oth maj cardiothoracic proc w/o card cath w/o CC/MCC: $35,697

Cardiac valve and oth maj cardiothoracic proc w/o card cath w MCC: $64,016

Cardiac valve and oth maj cardiothoracic proc w/o card cath w CC: $44,829

Major cardiovasc procedures w MCC or thoracic aortic aneurysm repair: $43,082

Cardiac defibrillator implant w/o cardiac cath w/o MCC: $42,420

Cardiac defibrillator implant w/o cardiac cath w MCC: $56,986

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w/o MCC: $50,102

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w MCC: $67,518

Extracranial procedures w/o CC/MCC: $8,495

Extracranial procedures w CC: $13,182

Coronary bypass w/o cardiac cath w/o MCC: $30,519

Coronary bypass w/o cardiac cath w MCC: $46,772

Permanent cardiac pacemaker implant w/o CC/MCC: $17,031

Permanent cardiac pacemaker implant w CC: $21,980

Perc cardiovasc proc w drug-eluting stent w/o MCC: $16,240

Laparoscopic cholecystectomy w/o c.d.e. w/o CC/MCC: $9,564

Laparoscopic cholecystectomy w/o c.d.e. w MCC: $20,940

Laparoscopic cholecystectomy w/o c.d.e. w CC: $14,015

Cholecystectomy except by laparoscope w/o c.d.e. w MCC: $4,024

Hernia procedures except inguinal and femoral w/o CC/MCC: $8,175

Hernia procedures except inguinal and femoral w MCC: $21,107

Hernia procedures except inguinal and femoral w CC: $11,905

Major small and large bowel procedures w/o CC/MCC: $13,775

Major small and large bowel procedures w CC: $21,637

Major small and large bowel procedures w MCC: $43,867

Stomach, esophageal duodenal proc w/o CC/MCC: $12,337

Cervical spinal fusion w/o CC/MCC: $16,251

Cervical spinal fusion w MCC: $37,462

Cervical spinal fusion w CC: $22,147

Spinal fusion except cervical w/o MCC: $30,232

Spinal fusion except cervical w MCC: $46,603

Back and neck proc exc spinal fusion w/o CC/MCC: $7,967

Back and neck proc exc spinal fusion w CC/MCC or disc device/neurostim: $14,606

Major shoulder or elbow joint procedures w/o CC/MCC: $9,422

Major shoulder or elbow joint procedures w CC/MCC: $14,575

Bilateral or multiple major joint procs of lower extremity w/o MCC: $26,693

Major joint replacement or reattachment of lower extremity w/o MCC: $17,047

Major joint replacement or reattachment of lower extremity w MCC: $20,245

Revision of hip or knee replacement w/o CC/MCC: $20,802

Revision of hip or knee replacement w CC: $26,007

Biopsies of musculoskeletal system and connective tissue w/o CC/MCC: $12,458

Biopsies of musculoskeletal system and connective tissue w MCC: $27,835

Biopsies of musculoskeletal system and connective tissue w CC: $19,414

Other musculoskelet sys and conn tiss O.R. proc w MCC: $21,260

Kidney and ureter procedures for neoplasm w/o CC/MCC: $11,661

Kidney and ureter procedures for neoplasm w MCC: $27,834

Kidney and ureter procedures for neoplasm w CC: $15,816

Revision of hip or knee replacement w MCC: $38,574

Kidney and ureter procedures for non-neoplasm w MCC: $24,778

Transurethral procedures w MCC: $19,010

Other kidney and urinary tract procedures w/o CC/MCC: $11,089

Other kidney and urinary tract procedures w MCC: $23,522

Other kidney and urinary tract procedures w CC: $18,253

Transurethral prostatectomy w/o CC/MCC: $5,370

Transurethral prostatectomy w CC/MCC: $9,495

Female reproductive system reconstructive procedures: $6,916

Uterine and adnexa proc for non-malignancy w/o CC/MCC: $7,164

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 35%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	6%
Massachusetts:	5%

Usually

This Hospital:	17%
State:	17%

Always

Here:	77%
Massachusetts:	78%

How often did doctors communicate well with patients?

Sometimes or never

Here:	5%
State:	5%

Usually

Here:	15%
Massachusetts:	16%

Always

Here:	80%
State:	79%

How often did patients receive help quickly from hospital staff?

Sometimes or never

This Hospital:	16%
State:	10%

Usually

Here:	27%
Massachusetts:	26%

Always

This Hospital:	57%
Massachusetts:	64%

How often was patients' pain well controlled?

Sometimes or never

This Hospital:	7%
State:	7%

Usually

Here:	24%
State:	22%

Always

Here:	69%
Massachusetts:	71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	22%
State:	20%

Usually

Here:	15%
Massachusetts:	18%

Always

This Hospital:	63%
Massachusetts:	62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

This Hospital:	11%
Massachusetts:	8%

Usually

This Hospital:	23%
Massachusetts:	20%

Always

Here:	66%
State:	72%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	24%
Massachusetts:	16%

Usually

Here:	34%
Massachusetts:	33%

Always

This Hospital:	42%
State:	51%

Were patients given information about what to do during their recovery at home?

Yes

Here:	85%
State:	86%

Here:	15%
Massachusetts:	14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	9%
Massachusetts:	8%

7 or 8

This Hospital:	26%
State:	24%

9 or 10

This Hospital:	65%
Massachusetts:	68%

Would patients recommend the hospital to friends and family?

Here:	3%
State:	4%

Yes, probably

This Hospital:	22%
State:	23%

Yes, definitely

Here:	75%
State:	73%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

Here:	100.0%
Massachusetts:	99.3%

Percent of Patients Given Aspirin at Discharge

This Hospital:	100.0%
State:	99.5%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	93.0%
Massachusetts:	94.0%

Percent of Patients Given Beta Blocker at Discharge

This Hospital:	99.0%
State:	99.0%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
State:	98.7%

Percent of Patients Given Fibrinolytic Medication Within 30 Minutes Of Arrival

Here:	100.0%
Massachusetts:	50.0%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

This Hospital:	96.0%
State:	93.0%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

Here:	8
Massachusetts:	10

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

Here:	100.0%
State:	96.0%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	98.0%
Massachusetts:	98.6%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	96.0%
Massachusetts:	93.7%

Percent of Patients Given Discharge Instructions

This Hospital:	97.0%
Massachusetts:	88.8%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	97.0%
State:	96.9%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	91.0%
State:	95.8%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

This Hospital:	84.0%
State:	94.5%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	95.0%
State:	96.0%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	91.0%
Massachusetts:	93.3%

Percent of Patients Assessed and Given Influenza Vaccination

This Hospital:	86.0%
State:	92.0%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	89.0%
Massachusetts:	93.4%

Children's Asthma

Percent of Children Who Received Reliever Medication While Hospitalized for Asthma

This Hospital:	99.0%
Massachusetts:	99.7%

Percent of Children Who Received Systemic Corticosteroid Medication While Hospitalized for Asthma

This Hospital:	100.0%
Massachusetts:	99.8%

Percent of Children and their Caregivers Who Received a Home Management Plan of Care Document While Hospitalized for Asthma

Here:	75.0%
Massachusetts:	68.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	99.0%
State:	97.3%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

Here:	99.0%
State:	96.1%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

This Hospital:	100.0%
State:	98.1%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	99.0%
Massachusetts:	95.5%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	100.0%
State:	96.4%

Percent of all Heart Surgery Patients whose blood sugar is kept under good control in the days right after surgery

Here:	97.0%
Massachusetts:	94.9%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
State:	99.6%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

Here:	100.0%
Massachusetts:	89.1%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	97.0%
State:	95.6%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

Here:	92.0%
State:	92.2%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

Here:	98.0%
Massachusetts:	94.9%

Outcome of Care

30-Day Mortality Rates from Heart Attack

This Hospital:	13.1%
Massachusetts:	14.5%

30-Day Mortality Rates from Heart Failure

Here:	10.0%
Massachusetts:	9.8%

30-Day Mortality Rates from Pneumonia

Here:	11.5%
State:	10.3%

30-Day Readmission Rates from Heart Attack

This Hospital:	18.9%
State:	20.4%

30-Day Readmission Rates from Heart Failure

Here:	24.1%
State:	25.4%

30-Day Readmission Rates from Pneumonia

This Hospital:	18.3%
State:	19.1%

Hospital Acquired Conditions

Pressure Ulcer Stages III And IV

Here:	0.143%
State:	0.064%

Falls And Trauma

This Hospital:	0.381%
State:	0.489%

Vascular Catheter-Associated Infection

This Hospital:	0.095%
State:	0.275%

Catheter-Associated UTI

This Hospital:	0.476%
Massachusetts:	0.232%

Manifestations Of Poor Glycemic Control

This Hospital:	0.190%
Massachusetts:	0.062%

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