BAYSTATE FRANKLIN MEDICAL CENTER - GREENFIELD, MA

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Addresss:
164 HIGH STREET
GREENFIELD, MA, 01301
Phone (make sure to verify first before calling): (413) 773-0211

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes
Type: Psychiatric Units

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 14.15
Registered Professional Nurses : 193.02
Other Salaried Personnel : 524.45
Certified Registered Nurse Anesthetists (CRNA) : 1.00
Dieticians : 2.00
Occupational Therapists : 1.65
Physical Therapists : 9.47
Registered Pharmacists : 4.00
Respiratory Therapists : 7.93
Speech Pathologists Or Audiologists : 5.95
Physicians : 3.30
Medical Social Workers : 8.68

Number Of Beds
Total: 96
Total Certified: 96
Psychiatric Unit Beds: 24

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Alcohol And/Or Drug Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

9.300%
Massachusetts:

9.164%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.118%
Massachusetts:

0.074%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.007%
State:

0.008%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

6.000%
Massachusetts:

5.508%
Outpatients with brain CT scans who got a sinus CT scan at the same time
Here:

2.000%
Massachusetts:

2.235%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

100.0%
Massachusetts:

99.7%
Percent of Patients Given Aspirin at Discharge
Here:

100.0%
Massachusetts:

99.6%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

95.0%
Massachusetts:

99.6%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

7
State:

9
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

97.0%
Massachusetts:

97.2%
Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival
Here:

82
Massachusetts:

71
Patients Given a Prescription for a Statin at Discharge
Here:

95.0%
Massachusetts:

98.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

99.4%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

92.0%
State:

95.9%
Percent of Patients Given Discharge Instructions
This Hospital:

95.0%
Massachusetts:

94.2%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

98.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

91.0%
Massachusetts:

96.6%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

98.0%
Massachusetts:

96.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

97.7%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

97.0%
Massachusetts:

96.0%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

98.0%
State:

95.1%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

98.0%
Massachusetts:

96.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

98.0%
State:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

94.0%
State:

97.5%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

98.0%
State:

98.8%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

98.0%
Massachusetts:

97.8%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

99.0%
State:

98.3%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
Massachusetts:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

92.0%
State:

92.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

81.0%
Massachusetts:

97.3%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

98.0%
Massachusetts:

96.2%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

95.0%
Massachusetts:

96.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
Massachusetts:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

15.6%
State:

14.3%
30-Day Mortality Rates from Heart Failure
This Hospital:

13.8%
Massachusetts:

10.4%
30-Day Mortality Rates from Pneumonia
Here:

9.5%
Massachusetts:

10.9%
30-Day Readmission Rates from Heart Attack
This Hospital:

20.2%
Massachusetts:

20.6%
30-Day Readmission Rates from Heart Failure
This Hospital:

23.5%
State:

25.3%
30-Day Readmission Rates from Pneumonia
Here:

18.0%
State:

19.2%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.311%
Massachusetts:

0.520%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 29%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

6%
Massachusetts:

5%
Usually
Here:

19%
Massachusetts:

17%
Always
Here:

75%
Massachusetts:

78%

How often did doctors communicate well with patients?

Sometimes or never
Here:

8%
State:

5%
Usually
This Hospital:

21%
Massachusetts:

15%
Always
This Hospital:

71%
Massachusetts:

80%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

7%
Massachusetts:

10%
Usually
This Hospital:

30%
State:

26%
Always
This Hospital:

63%
State:

64%

How often was patients' pain well controlled?

Sometimes or never
Here:

6%
State:

7%
Usually
Here:

28%
State:

22%
Always
This Hospital:

66%
State:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

19%
State:

19%
Usually
This Hospital:

23%
Massachusetts:

19%
Always
Here:

58%
State:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

9%
State:

8%
Usually
Here:

27%
State:

19%
Always
This Hospital:

64%
State:

73%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

12%
State:

15%
Usually
Here:

38%
Massachusetts:

34%
Always
Here:

50%
State:

51%

Were patients given information about what to do during their recovery at home?

Yes
Here:

88%
State:

86%
No
This Hospital:

12%
Massachusetts:

14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

11%
State:

8%
7 or 8
Here:

23%
Massachusetts:

24%
9 or 10
Here:

66%
Massachusetts:

68%

Would patients recommend the hospital to friends and family?

No
This Hospital:

5%
State:

4%
Yes, probably
Here:

27%
State:

23%
Yes, definitely
Here:

68%
State:

73%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive without Complications
Average Covered Charges
Here:

$7,843
State:

$13,345
Average Total Payments
Here:

$4,834
State:

$6,153
Number of discharges: 13
Here:

1.39%
Massachusetts:

0.38%
Alcohol/Drug Abuse or Dependence without Rehabilitation Therapy without Major Complications
Average Covered Charges
Here:

$16,101
Massachusetts:

$8,093
Average Total Payments
Here:

$4,302
Massachusetts:

$5,182
Number of discharges: 21
Here:

2.25%
State:

1.55%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$12,384
Massachusetts:

$12,625
Average Total Payments
This Hospital:

$5,325
State:

$6,629
Number of discharges: 16
This Hospital:

1.71%
Massachusetts:

1.66%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
This Hospital:

$16,589
State:

$18,415
Average Total Payments
This Hospital:

$7,835
Massachusetts:

$9,696
Number of discharges: 12
This Hospital:

1.28%
State:

1.00%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$7,939
Massachusetts:

$9,061
Average Total Payments
This Hospital:

$3,696
Massachusetts:

$4,421
Number of discharges: 13
Here:

1.39%
State:

1.61%
Cellulitis without Major Complications
Average Covered Charges
This Hospital:

$12,164
Massachusetts:

$11,351
Average Total Payments
This Hospital:

$5,188
Massachusetts:

$6,458
Number of discharges: 36
Here:

3.85%
State:

2.40%
Chest Pain
Average Covered Charges
Here:

$13,454
Massachusetts:

$9,185
Average Total Payments
Here:

$3,492
State:

$4,239
Number of discharges: 11
Here:

1.18%
State:

2.24%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$12,949
State:

$12,798
Average Total Payments
Here:

$6,158
State:

$7,244
Number of discharges: 30
Here:

3.21%
State:

2.28%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$15,957
Massachusetts:

$16,231
Average Total Payments
Here:

$7,302
Massachusetts:

$8,802
Number of discharges: 25
Here:

2.67%
State:

2.26%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$11,277
State:

$9,969
Average Total Payments
Here:

$5,193
Massachusetts:

$5,450
Number of discharges: 28
Here:

2.99%
State:

1.72%
Disorders of Pancreas Except Malignancy with Complications
Average Covered Charges
This Hospital:

$14,770
State:

$17,358
Average Total Payments
This Hospital:

$6,139
Massachusetts:

$8,510
Number of discharges: 12
Here:

1.28%
Massachusetts:

0.42%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$13,446
Massachusetts:

$12,124
Average Total Payments
This Hospital:

$4,636
State:

$5,687
Number of discharges: 21
Here:

2.25%
Massachusetts:

4.36%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$16,909
Massachusetts:

$17,305
Average Total Payments
This Hospital:

$6,564
State:

$8,001
Number of discharges: 15
This Hospital:

1.60%
Massachusetts:

2.01%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$14,946
State:

$15,544
Average Total Payments
This Hospital:

$6,283
Massachusetts:

$7,997
Number of discharges: 38
Here:

4.06%
State:

3.29%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$16,936
State:

$20,800
Average Total Payments
This Hospital:

$9,141
Massachusetts:

$11,374
Number of discharges: 49
This Hospital:

5.24%
State:

2.49%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$12,460
Massachusetts:

$11,002
Average Total Payments
Here:

$4,351
State:

$5,276
Number of discharges: 16
This Hospital:

1.71%
Massachusetts:

1.40%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$37,516
State:

$34,898
Average Total Payments
Here:

$11,979
Massachusetts:

$14,569
Number of discharges: 18
Here:

1.93%
State:

0.99%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$17,465
Massachusetts:

$21,398
Average Total Payments
Here:

$7,022
State:

$9,714
Number of discharges: 24
Here:

2.57%
Massachusetts:

1.28%
Intracranial Hemorrhage or Cerebral Infarction with Major Complications
Average Covered Charges
Here:

$17,683
Massachusetts:

$33,644
Average Total Payments
Here:

$11,857
Massachusetts:

$15,511
Number of discharges: 11
Here:

1.18%
Massachusetts:

0.74%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
This Hospital:

$10,855
Massachusetts:

$15,868
Average Total Payments
Here:

$7,281
Massachusetts:

$8,932
Number of discharges: 14
This Hospital:

1.50%
State:

1.16%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$10,346
State:

$11,735
Average Total Payments
This Hospital:

$5,022
Massachusetts:

$5,950
Number of discharges: 42
Here:

4.49%
Massachusetts:

3.33%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$38,322
Massachusetts:

$34,815
Average Total Payments
This Hospital:

$13,466
State:

$16,169
Number of discharges: 38
Here:

4.06%
State:

5.05%
Major Small and Large Bowel Procedures with Complications
Average Covered Charges
This Hospital:

$32,755
Massachusetts:

$47,736
Average Total Payments
Here:

$15,620
Massachusetts:

$20,782
Number of discharges: 11
This Hospital:

1.18%
Massachusetts:

0.73%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$11,665
State:

$11,032
Average Total Payments
This Hospital:

$4,391
State:

$5,408
Number of discharges: 23
Here:

2.46%
State:

2.34%
Psychoses
Average Covered Charges
This Hospital:

$24,809
Massachusetts:

$15,748
Average Total Payments
Here:

$7,269
Massachusetts:

$7,494
Number of discharges: 144
This Hospital:

15.40%
Massachusetts:

0.64%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
Here:

$11,286
Massachusetts:

$12,727
Average Total Payments
Here:

$4,972
Massachusetts:

$6,341
Number of discharges: 18
Here:

1.93%
State:

1.15%
Renal Failure with Complications
Average Covered Charges
Here:

$12,499
Massachusetts:

$14,101
Average Total Payments
Here:

$6,340
Massachusetts:

$7,793
Number of discharges: 22
Here:

2.35%
Massachusetts:

2.19%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$18,603
State:

$22,295
Average Total Payments
Here:

$9,776
Massachusetts:

$12,764
Number of discharges: 14
This Hospital:

1.50%
State:

1.23%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$22,609
Massachusetts:

$20,284
Average Total Payments
Here:

$9,947
Massachusetts:

$10,835
Number of discharges: 15
Here:

1.60%
Massachusetts:

1.09%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$21,336
State:

$27,269
Average Total Payments
Here:

$11,610
State:

$14,585
Number of discharges: 41
Here:

4.39%
Massachusetts:

3.66%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$22,314
State:

$16,201
Average Total Payments
Here:

$7,720
Massachusetts:

$8,660
Number of discharges: 14
Here:

1.50%
Massachusetts:

1.16%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$13,836
State:

$14,686
Average Total Payments
Here:

$6,291
State:

$7,667
Number of discharges: 62
This Hospital:

6.63%
State:

3.03%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$21,067
Massachusetts:

$20,722
Average Total Payments
Here:

$9,071
Massachusetts:

$11,062
Number of discharges: 23
Here:

2.46%
Massachusetts:

1.66%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$13,379
Massachusetts:

$10,334
Average Total Payments
This Hospital:

$4,490
State:

$5,319
Number of discharges: 28
Here:

2.99%
Massachusetts:

1.20%
Syncope and Collapse
Average Covered Charges
This Hospital:

$13,420
Massachusetts:

$10,915
Average Total Payments
Here:

$4,554
State:

$5,557
Number of discharges: 17
This Hospital:

1.82%
Massachusetts:

2.83%

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