BAYSTATE FRANKLIN MEDICAL CENTER - GREENFIELD, MA

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BAYSTATE FRANKLIN MEDICAL CENTER
164 HIGH STREET
GREENFIELD, MA, 1301

Phone (make sure to verify first before calling): (413) 773-0211

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes
Type: Psychiatric Units

Provided Services

Nuclear Medicine Services
Acute Renal Dialysis Services
Alcohol And/Or Drug Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services

Employment Full-Time Equivalent

Licensed Practical Or Vocational Nurses : 14.15
Registered Professional Nurses : 193.02
Other Salaried Personnel : 524.45
Certified Registered Nurse Anesthetists (CRNA) : 1.00
Dieticians : 2.00
Occupational Therapists : 1.65
Physical Therapists : 9.47
Registered Pharmacists : 4.00
Respiratory Therapists : 7.93
Speech Pathologists Or Audiologists : 5.95
Physicians : 3.30
Medical Social Workers : 8.68

Number Of Beds

Total: 96
Total Certified: 96
Psychiatric Unit Beds: 24

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	97.0%
Massachusetts:	99.3%

Percent of Patients Given Aspirin at Discharge

Here:	93.0%
State:	99.5%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	100.0%
State:	94.0%

Percent of Patients Given Beta Blocker at Discharge

This Hospital:	100.0%
Massachusetts:	99.0%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
Massachusetts:	98.7%

Percent of Patients Given Fibrinolytic Medication Within 30 Minutes Of Arrival

This Hospital:	50.0%
Massachusetts:	50.0%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

This Hospital:	7
Massachusetts:	10

Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital

Here:	70
State:	67

Median Time to Fibrinolysis

Here:	26
Massachusetts:	23

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

Here:	98.0%
Massachusetts:	96.0%

Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival

This Hospital:	73
State:	80

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	97.0%
State:	98.6%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
State:	93.7%

Percent of Patients Given Discharge Instructions

Here:	95.0%
Massachusetts:	88.8%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
Massachusetts:	96.9%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

Here:	94.0%
Massachusetts:	95.8%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	96.0%
Massachusetts:	94.5%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
Massachusetts:	96.0%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	95.0%
Massachusetts:	93.3%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	93.0%
State:	92.0%

Percent of Patients Assessed and Given Pneumococcal Vaccination

Here:	94.0%
Massachusetts:	93.4%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	98.0%
Massachusetts:	97.3%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

Here:	94.0%
State:	96.1%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	99.0%
State:	98.1%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	96.0%
State:	95.5%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Hospital:	99.0%
State:	96.4%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

This Hospital:	100.0%
Massachusetts:	99.6%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	69.0%
State:	89.1%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	94.0%
Massachusetts:	95.6%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

This Hospital:	98.0%
State:	92.2%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

This Hospital:	93.0%
State:	94.9%

Outcome of Care

30-Day Mortality Rates from Heart Attack

Here:	16.6%
Massachusetts:	14.5%

30-Day Mortality Rates from Heart Failure

Here:	12.1%
Massachusetts:	9.8%

30-Day Mortality Rates from Pneumonia

Here:	10.4%
State:	10.3%

30-Day Readmission Rates from Heart Attack

This Hospital:	19.4%
State:	20.4%

30-Day Readmission Rates from Heart Failure

Here:	21.9%
Massachusetts:	25.4%

30-Day Readmission Rates from Pneumonia

Here:	19.5%
Massachusetts:	19.1%

Average Medicare Payment

Acute myocardial infarction, discharged alive w/o CC/MCC: $4,267

Acute myocardial infarction, discharged alive w MCC: $12,378

Acute myocardial infarction, discharged alive w CC: $5,893

Heart failure and shock w/o CC/MCC: $4,606

Heart failure and shock w MCC: $9,314

Heart failure and shock w CC: $6,423

Chronic obstructive pulmonary disease w/o CC/MCC: $4,627

Chronic obstructive pulmonary disease w MCC: $8,312

Chronic obstructive pulmonary disease w CC: $6,224

Simple pneumonia and pleurisy w MCC: $9,139

Diabetes w MCC: $7,709

Chest Pain: $3,390

Laparoscopic cholecystectomy w/o c.d.e. w/o CC/MCC: $7,185

Laparoscopic cholecystectomy w/o c.d.e. w CC: $10,530

Cholecystectomy except by laparoscope w/o c.d.e. w MCC: $22,773

Hernia procedures except inguinal and femoral w MCC: $4,956

Hernia procedures except inguinal and femoral w CC: $8,944

Major small and large bowel procedures w/o CC/MCC: $12,606

Major small and large bowel procedures w CC: $16,324

Major small and large bowel procedures w MCC: $32,958

Major joint replacement or reattachment of lower extremity w/o MCC: $12,807

Major joint replacement or reattachment of lower extremity w MCC: $20,988

Revision of hip or knee replacement w/o CC/MCC: $15,629

Revision of hip or knee replacement w CC: $19,539

Kidney and ureter procedures for neoplasm w/o CC/MCC: $8,781

Kidney and ureter procedures for neoplasm w CC: $11,882

Revision of hip or knee replacement w MCC: $28,981

Other kidney and urinary tract procedures w CC: $13,771

Uterine and adnexa proc for non-malignancy w/o CC/MCC: $1,024

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

This Hospital:	8.200%
State:	9.313%

Outpatient CT scans of the abdomen that were combination (double) scans.

Here:	0.132%
State:	0.105%

Outpatient CT scans of the chest that were combination (double) scans.

Here:	0.002%
State:	0.010%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 34%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	5%
State:	5%

Usually

This Hospital:	18%
State:	17%

Always

Here:	77%
State:	78%

How often did doctors communicate well with patients?

Sometimes or never

This Hospital:	7%
State:	5%

Usually

Here:	17%
State:	16%

Always

This Hospital:	76%
Massachusetts:	79%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	10%
Massachusetts:	10%

Usually

Here:	26%
State:	26%

Always

This Hospital:	64%
State:	64%

How often was patients' pain well controlled?

Sometimes or never

This Hospital:	6%
Massachusetts:	7%

Usually

Here:	27%
State:	22%

Always

Here:	67%
Massachusetts:	71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

This Hospital:	20%
State:	20%

Usually

Here:	20%
State:	18%

Always

This Hospital:	60%
Massachusetts:	62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	12%
State:	8%

Usually

Here:	22%
Massachusetts:	20%

Always

Here:	66%
Massachusetts:	72%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	16%
Massachusetts:	16%

Usually

Here:	35%
State:	33%

Always

This Hospital:	49%
Massachusetts:	51%

Were patients given information about what to do during their recovery at home?

Yes

Here:	85%
State:	86%

Here:	15%
State:	14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

Here:	10%
State:	8%

7 or 8

This Hospital:	26%
State:	24%

9 or 10

This Hospital:	64%
State:	68%

Would patients recommend the hospital to friends and family?

Here:	6%
State:	4%

Yes, probably

Here:	24%
Massachusetts:	23%

Yes, definitely

This Hospital:	70%
Massachusetts:	73%

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