WING MEMORIAL HOSPITAL AND MEDICAL CENTER - PALMER, MA

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Addresss:
40 WRIGHT STREET
PALMER, MA, 01069
Phone (make sure to verify first before calling): (413) 283-7651

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Other
Emergency Services: Yes
Type: Psychiatric Units

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 8.45
Registered Professional Nurses : 55.50
Other Salaried Personnel : 217.25
Dieticians : 0.10
Occupational Therapists : 1.00
Physical Therapists : 2.00
Registered Pharmacists : 2.00
Respiratory Therapists : 4.20
Physicians : 21.10
Medical Social Workers : 5.15

Number Of Beds
Total: 41
Total Certified: 41
Psychiatric Unit Beds: 12

Provided Services
Nuclear Medicine Services
Alcohol And/Or Drug Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Atherosclerosis without Major Complications
Average Covered Charges
This Hospital:

$9,533
Massachusetts:

$9,468
Average Total Payments
This Hospital:

$3,476
State:

$4,509
Number of discharges: 14
Here:

1.15%
State:

0.53%
Bronchitis and Asthma without Complications
Average Covered Charges
This Hospital:

$9,518
State:

$9,205
Average Total Payments
Here:

$3,643
Massachusetts:

$5,274
Number of discharges: 11
Here:

0.90%
Massachusetts:

0.38%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$14,574
State:

$12,625
Average Total Payments
Here:

$5,046
Massachusetts:

$6,629
Number of discharges: 28
This Hospital:

2.30%
State:

1.66%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$7,965
Massachusetts:

$9,061
Average Total Payments
Here:

$3,517
State:

$4,421
Number of discharges: 34
Here:

2.80%
State:

1.61%
Cellulitis without Major Complications
Average Covered Charges
This Hospital:

$12,701
Massachusetts:

$11,351
Average Total Payments
This Hospital:

$4,998
State:

$6,458
Number of discharges: 48
Here:

3.95%
Massachusetts:

2.40%
Chest Pain
Average Covered Charges
Here:

$6,675
Massachusetts:

$9,185
Average Total Payments
This Hospital:

$3,286
State:

$4,239
Number of discharges: 79
This Hospital:

6.50%
Massachusetts:

2.24%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$13,773
Massachusetts:

$12,798
Average Total Payments
Here:

$5,846
Massachusetts:

$7,244
Number of discharges: 49
Here:

4.03%
Massachusetts:

2.28%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
Here:

$17,339
State:

$16,231
Average Total Payments
Here:

$6,909
State:

$8,802
Number of discharges: 49
Here:

4.03%
Massachusetts:

2.26%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$11,173
State:

$9,969
Average Total Payments
Here:

$4,287
Massachusetts:

$5,450
Number of discharges: 54
This Hospital:

4.44%
State:

1.72%
Degenerative Nervous System Disorders without Major Complications
Average Covered Charges
Here:

$11,148
Massachusetts:

$16,358
Average Total Payments
This Hospital:

$5,312
State:

$7,647
Number of discharges: 11
Here:

0.90%
Massachusetts:

0.55%
Diabetes with Complications
Average Covered Charges
This Hospital:

$10,314
Massachusetts:

$12,197
Average Total Payments
Here:

$4,634
Massachusetts:

$6,605
Number of discharges: 12
Here:

0.99%
Massachusetts:

0.69%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications
Average Covered Charges
This Hospital:

$21,238
State:

$19,186
Average Total Payments
Here:

$6,799
Massachusetts:

$9,654
Number of discharges: 15
This Hospital:

1.23%
Massachusetts:

0.68%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$10,951
State:

$12,124
Average Total Payments
This Hospital:

$4,359
Massachusetts:

$5,687
Number of discharges: 118
This Hospital:

9.70%
Massachusetts:

4.36%
Fx, Sprn, Strn and Disl Except Femur, Hip, Pelvis and Thigh without Major Complications
Average Covered Charges
Here:

$9,988
Massachusetts:

$11,257
Average Total Payments
Here:

$4,278
Massachusetts:

$5,486
Number of discharges: 14
This Hospital:

1.15%
Massachusetts:

0.71%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$12,468
State:

$17,305
Average Total Payments
Here:

$5,919
State:

$8,001
Number of discharges: 21
Here:

1.73%
Massachusetts:

2.01%
G.I. Obstruction with Complications
Average Covered Charges
This Hospital:

$14,620
State:

$15,067
Average Total Payments
This Hospital:

$5,502
Massachusetts:

$7,402
Number of discharges: 12
Here:

0.99%
State:

0.72%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$12,889
State:

$15,544
Average Total Payments
Here:

$6,070
Massachusetts:

$7,997
Number of discharges: 60
This Hospital:

4.93%
State:

3.29%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$20,658
State:

$20,800
Average Total Payments
Here:

$8,646
State:

$11,374
Number of discharges: 33
This Hospital:

2.71%
Massachusetts:

2.49%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$12,109
State:

$11,002
Average Total Payments
Here:

$4,106
Massachusetts:

$5,276
Number of discharges: 13
Here:

1.07%
Massachusetts:

1.40%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
This Hospital:

$16,374
State:

$15,868
Average Total Payments
This Hospital:

$6,863
Massachusetts:

$8,932
Number of discharges: 14
This Hospital:

1.15%
Massachusetts:

1.16%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$11,385
Massachusetts:

$11,735
Average Total Payments
Here:

$4,551
State:

$5,950
Number of discharges: 84
Here:

6.91%
State:

3.33%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$29,627
Massachusetts:

$34,815
Average Total Payments
This Hospital:

$12,479
Massachusetts:

$16,169
Number of discharges: 19
This Hospital:

1.56%
Massachusetts:

5.05%
Medical Back Problems without Major Complications
Average Covered Charges
Here:

$9,865
Massachusetts:

$13,283
Average Total Payments
This Hospital:

$4,807
Massachusetts:

$6,375
Number of discharges: 14
This Hospital:

1.15%
State:

1.27%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$9,634
Massachusetts:

$11,032
Average Total Payments
This Hospital:

$4,024
Massachusetts:

$5,408
Number of discharges: 24
This Hospital:

1.97%
Massachusetts:

2.34%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$14,367
State:

$12,727
Average Total Payments
Here:

$4,772
State:

$6,341
Number of discharges: 17
This Hospital:

1.40%
Massachusetts:

1.15%
Renal Failure with Complications
Average Covered Charges
Here:

$12,356
State:

$14,101
Average Total Payments
Here:

$6,194
State:

$7,793
Number of discharges: 30
This Hospital:

2.47%
State:

2.19%
Renal Failure with Major Complications
Average Covered Charges
Here:

$22,966
State:

$22,295
Average Total Payments
Here:

$9,498
Massachusetts:

$12,764
Number of discharges: 11
This Hospital:

0.90%
State:

1.23%
Renal Failure without Complications
Average Covered Charges
Here:

$9,368
State:

$10,608
Average Total Payments
This Hospital:

$4,396
State:

$5,236
Number of discharges: 11
Here:

0.90%
Massachusetts:

0.34%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
This Hospital:

$19,417
Massachusetts:

$20,284
Average Total Payments
Here:

$8,901
Massachusetts:

$10,835
Number of discharges: 24
This Hospital:

1.97%
State:

1.09%
Seizures without Major Complications
Average Covered Charges
Here:

$13,986
Massachusetts:

$14,164
Average Total Payments
Here:

$4,552
State:

$6,348
Number of discharges: 11
This Hospital:

0.90%
State:

0.94%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$28,229
State:

$27,269
Average Total Payments
Here:

$11,187
State:

$14,585
Number of discharges: 29
Here:

2.38%
State:

3.66%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
This Hospital:

$17,592
Massachusetts:

$16,201
Average Total Payments
This Hospital:

$6,865
Massachusetts:

$8,660
Number of discharges: 11
Here:

0.90%
State:

1.16%
Signs and Symptoms without Major Complications
Average Covered Charges
Here:

$13,210
State:

$11,667
Average Total Payments
This Hospital:

$3,910
Massachusetts:

$5,423
Number of discharges: 22
This Hospital:

1.81%
Massachusetts:

0.80%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$14,088
State:

$14,686
Average Total Payments
Here:

$5,652
State:

$7,667
Number of discharges: 82
This Hospital:

6.74%
Massachusetts:

3.03%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
Here:

$23,339
State:

$20,722
Average Total Payments
Here:

$9,193
Massachusetts:

$11,062
Number of discharges: 18
Here:

1.48%
Massachusetts:

1.66%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$11,107
Massachusetts:

$10,334
Average Total Payments
Here:

$4,476
State:

$5,319
Number of discharges: 38
Here:

3.13%
Massachusetts:

1.20%
Syncope and Collapse
Average Covered Charges
This Hospital:

$9,448
State:

$10,915
Average Total Payments
Here:

$4,286
Massachusetts:

$5,557
Number of discharges: 54
Here:

4.44%
State:

2.83%
Transient Ischemia
Average Covered Charges
Here:

$10,628
State:

$13,501
Average Total Payments
This Hospital:

$4,357
State:

$5,542
Number of discharges: 28
This Hospital:

2.30%
Massachusetts:

0.97%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

96.0%
State:

99.7%
Percent of Patients Given Aspirin at Discharge
This Hospital:

100.0%
State:

99.6%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
Massachusetts:

99.6%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

14
State:

9
Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital
This Hospital:

57
Massachusetts:

62
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

90.0%
Massachusetts:

97.2%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

100.0%
Massachusetts:

98.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

99.4%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

94.0%
Massachusetts:

95.9%
Percent of Patients Given Discharge Instructions
This Hospital:

98.0%
Massachusetts:

94.2%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

96.0%
Massachusetts:

96.6%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

97.0%
Massachusetts:

96.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

97.7%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

99.0%
State:

96.0%
Percent of Patients Assessed and Given Influenza Vaccination
Here:

100.0%
Massachusetts:

95.1%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

98.0%
Massachusetts:

96.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

100.0%
State:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

100.0%
Massachusetts:

97.5%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

97.0%
State:

98.8%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

100.0%
Massachusetts:

97.8%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

100.0%
Massachusetts:

98.3%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
State:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

100.0%
State:

92.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

96.0%
State:

97.3%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

60.0%
State:

96.2%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

98.0%
Massachusetts:

96.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
Massachusetts:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

15.7%
Massachusetts:

14.3%
30-Day Mortality Rates from Heart Failure
This Hospital:

8.7%
Massachusetts:

10.4%
30-Day Mortality Rates from Pneumonia
Here:

10.1%
Massachusetts:

10.9%
30-Day Readmission Rates from Heart Failure
Here:

25.8%
Massachusetts:

25.3%
30-Day Readmission Rates from Pneumonia
This Hospital:

20.5%
State:

19.2%

Hospital Acquired Conditions

Falls and injuries
Here:

0.572%
Massachusetts:

0.520%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

6.100%
Massachusetts:

9.164%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.096%
State:

0.074%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.005%
Massachusetts:

0.008%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

2.700%
Massachusetts:

5.508%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 35%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

4%
Massachusetts:

5%
Usually
This Hospital:

17%
State:

17%
Always
This Hospital:

79%
Massachusetts:

78%

How often did doctors communicate well with patients?

Sometimes or never
Here:

3%
Massachusetts:

5%
Usually
This Hospital:

15%
State:

15%
Always
Here:

82%
State:

80%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

8%
State:

10%
Usually
This Hospital:

24%
State:

26%
Always
Here:

68%
Massachusetts:

64%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

10%
State:

7%
Usually
Here:

20%
State:

22%
Always
This Hospital:

70%
State:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

21%
State:

19%
Usually
Here:

19%
State:

19%
Always
Here:

60%
Massachusetts:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

6%
State:

8%
Usually
Here:

15%
Massachusetts:

19%
Always
Here:

79%
State:

73%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

14%
State:

15%
Usually
Here:

30%
State:

34%
Always
Here:

56%
State:

51%

Were patients given information about what to do during their recovery at home?

Yes
Here:

86%
Massachusetts:

86%
No
This Hospital:

14%
State:

14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

7%
State:

8%
7 or 8
This Hospital:

21%
State:

24%
9 or 10
This Hospital:

72%
Massachusetts:

68%

Would patients recommend the hospital to friends and family?

No
Here:

4%
State:

4%
Yes, probably
This Hospital:

20%
State:

23%
Yes, definitely
This Hospital:

76%
State:

73%

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