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WING MEMORIAL HOSPITAL AND MEDICAL CENTER - PALMER, MA

 



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Address
40 WRIGHT STREET
PALMER, MA, 01069
Phone (make sure to verify first before calling): (413) 283-7651

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Other
Emergency Services: Yes
Type: Psychiatric Units

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Atherosclerosis without Major Complications
Average Covered Charges
This Hospital:

$9,533
State:

$9,468
Average Total Payments
This Hospital:

$3,476
Massachusetts:

$4,509
Number of discharges: 14
This Hospital:

1.15%
Massachusetts:

0.53%
Bronchitis and Asthma without Complications
Average Covered Charges
Here:

$9,518
Massachusetts:

$9,205
Average Total Payments
Here:

$3,643
State:

$5,274
Number of discharges: 11
This Hospital:

0.90%
State:

0.38%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$14,574
State:

$12,625
Average Total Payments
This Hospital:

$5,046
Massachusetts:

$6,629
Number of discharges: 28
This Hospital:

2.30%
Massachusetts:

1.66%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$7,965
State:

$9,061
Average Total Payments
This Hospital:

$3,517
Massachusetts:

$4,421
Number of discharges: 34
Here:

2.80%
State:

1.61%
Cellulitis without Major Complications
Average Covered Charges
Here:

$12,701
Massachusetts:

$11,351
Average Total Payments
This Hospital:

$4,998
State:

$6,458
Number of discharges: 48
Here:

3.95%
State:

2.40%
Chest Pain
Average Covered Charges
This Hospital:

$6,675
State:

$9,185
Average Total Payments
This Hospital:

$3,286
State:

$4,239
Number of discharges: 79
Here:

6.50%
State:

2.24%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
This Hospital:

$13,773
State:

$12,798
Average Total Payments
Here:

$5,846
State:

$7,244
Number of discharges: 49
This Hospital:

4.03%
Massachusetts:

2.28%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
Here:

$17,339
Massachusetts:

$16,231
Average Total Payments
Here:

$6,909
Massachusetts:

$8,802
Number of discharges: 49
Here:

4.03%
Massachusetts:

2.26%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$11,173
Massachusetts:

$9,969
Average Total Payments
Here:

$4,287
Massachusetts:

$5,450
Number of discharges: 54
This Hospital:

4.44%
State:

1.72%
Degenerative Nervous System Disorders without Major Complications
Average Covered Charges
Here:

$11,148
State:

$16,358
Average Total Payments
This Hospital:

$5,312
State:

$7,647
Number of discharges: 11
This Hospital:

0.90%
Massachusetts:

0.55%
Diabetes with Complications
Average Covered Charges
Here:

$10,314
Massachusetts:

$12,197
Average Total Payments
Here:

$4,634
Massachusetts:

$6,605
Number of discharges: 12
This Hospital:

0.99%
Massachusetts:

0.69%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications
Average Covered Charges
Here:

$21,238
State:

$19,186
Average Total Payments
Here:

$6,799
State:

$9,654
Number of discharges: 15
This Hospital:

1.23%
Massachusetts:

0.68%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$10,951
State:

$12,124
Average Total Payments
Here:

$4,359
State:

$5,687
Number of discharges: 118
This Hospital:

9.70%
State:

4.36%
Fx, Sprn, Strn and Disl Except Femur, Hip, Pelvis and Thigh without Major Complications
Average Covered Charges
This Hospital:

$9,988
Massachusetts:

$11,257
Average Total Payments
Here:

$4,278
State:

$5,486
Number of discharges: 14
This Hospital:

1.15%
State:

0.71%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$12,468
Massachusetts:

$17,305
Average Total Payments
This Hospital:

$5,919
Massachusetts:

$8,001
Number of discharges: 21
Here:

1.73%
Massachusetts:

2.01%
G.I. Obstruction with Complications
Average Covered Charges
This Hospital:

$14,620
Massachusetts:

$15,067
Average Total Payments
Here:

$5,502
State:

$7,402
Number of discharges: 12
This Hospital:

0.99%
Massachusetts:

0.72%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$12,889
Massachusetts:

$15,544
Average Total Payments
This Hospital:

$6,070
State:

$7,997
Number of discharges: 60
This Hospital:

4.93%
Massachusetts:

3.29%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$20,658
State:

$20,800
Average Total Payments
Here:

$8,646
State:

$11,374
Number of discharges: 33
This Hospital:

2.71%
State:

2.49%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$12,109
Massachusetts:

$11,002
Average Total Payments
This Hospital:

$4,106
State:

$5,276
Number of discharges: 13
Here:

1.07%
Massachusetts:

1.40%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
Here:

$16,374
Massachusetts:

$15,868
Average Total Payments
Here:

$6,863
Massachusetts:

$8,932
Number of discharges: 14
Here:

1.15%
Massachusetts:

1.16%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$11,385
State:

$11,735
Average Total Payments
This Hospital:

$4,551
Massachusetts:

$5,950
Number of discharges: 84
This Hospital:

6.91%
State:

3.33%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$29,627
Massachusetts:

$34,815
Average Total Payments
This Hospital:

$12,479
State:

$16,169
Number of discharges: 19
This Hospital:

1.56%
Massachusetts:

5.05%
Medical Back Problems without Major Complications
Average Covered Charges
This Hospital:

$9,865
Massachusetts:

$13,283
Average Total Payments
This Hospital:

$4,807
Massachusetts:

$6,375
Number of discharges: 14
This Hospital:

1.15%
Massachusetts:

1.27%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$9,634
Massachusetts:

$11,032
Average Total Payments
This Hospital:

$4,024
Massachusetts:

$5,408
Number of discharges: 24
This Hospital:

1.97%
State:

2.34%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$14,367
State:

$12,727
Average Total Payments
Here:

$4,772
Massachusetts:

$6,341
Number of discharges: 17
Here:

1.40%
State:

1.15%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$12,356
Massachusetts:

$14,101
Average Total Payments
Here:

$6,194
State:

$7,793
Number of discharges: 30
Here:

2.47%
State:

2.19%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$22,966
Massachusetts:

$22,295
Average Total Payments
This Hospital:

$9,498
Massachusetts:

$12,764
Number of discharges: 11
Here:

0.90%
State:

1.23%
Renal Failure without Complications
Average Covered Charges
This Hospital:

$9,368
State:

$10,608
Average Total Payments
This Hospital:

$4,396
Massachusetts:

$5,236
Number of discharges: 11
This Hospital:

0.90%
Massachusetts:

0.34%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$19,417
Massachusetts:

$20,284
Average Total Payments
This Hospital:

$8,901
State:

$10,835
Number of discharges: 24
Here:

1.97%
State:

1.09%
Seizures without Major Complications
Average Covered Charges
Here:

$13,986
State:

$14,164
Average Total Payments
This Hospital:

$4,552
Massachusetts:

$6,348
Number of discharges: 11
This Hospital:

0.90%
Massachusetts:

0.94%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$28,229
Massachusetts:

$27,269
Average Total Payments
Here:

$11,187
Massachusetts:

$14,585
Number of discharges: 29
Here:

2.38%
State:

3.66%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$17,592
Massachusetts:

$16,201
Average Total Payments
This Hospital:

$6,865
Massachusetts:

$8,660
Number of discharges: 11
This Hospital:

0.90%
Massachusetts:

1.16%
Signs and Symptoms without Major Complications
Average Covered Charges
This Hospital:

$13,210
Massachusetts:

$11,667
Average Total Payments
Here:

$3,910
Massachusetts:

$5,423
Number of discharges: 22
This Hospital:

1.81%
Massachusetts:

0.80%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$14,088
Massachusetts:

$14,686
Average Total Payments
Here:

$5,652
State:

$7,667
Number of discharges: 82
Here:

6.74%
Massachusetts:

3.03%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
Here:

$23,339
State:

$20,722
Average Total Payments
This Hospital:

$9,193
Massachusetts:

$11,062
Number of discharges: 18
Here:

1.48%
State:

1.66%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$11,107
Massachusetts:

$10,334
Average Total Payments
Here:

$4,476
State:

$5,319
Number of discharges: 38
This Hospital:

3.13%
State:

1.20%
Syncope and Collapse
Average Covered Charges
This Hospital:

$9,448
Massachusetts:

$10,915
Average Total Payments
Here:

$4,286
State:

$5,557
Number of discharges: 54
Here:

4.44%
State:

2.83%
Transient Ischemia
Average Covered Charges
This Hospital:

$10,628
State:

$13,501
Average Total Payments
This Hospital:

$4,357
Massachusetts:

$5,542
Number of discharges: 28
This Hospital:

2.30%
Massachusetts:

0.97%

Provided Services

  • Nuclear Medicine Services
  • Alcohol And/Or Drug Services
  • Anatomical Laboratory Services
  • Anesthesia Services
  • Blood Bank Services
  • Clinical Laboratory Services
  • Diagnostic Radiology Services
  • Dietary Services
  • Emergency Services
  • ICU - Medical/Surgical Services
  • Inpatient Rehabilitiation (Not Carf Accredited) Services
  • Inpatient Surgical Services
  • Occupational Therapy Services
  • Operating Room Services
  • Outpatient Services
  • Outpatient Surgery Unit Services
  • Pediatric Services
  • Pharmacy Services
  • Physical Therapy Services
  • Postoperative Recovery Room Services
  • Psychiatric Services
  • Respiratory Care Services
  • Social Services
  • Speech Pathology Services

Employment Full-Time Equivalent

Licensed Practical Or Vocational Nurses : 8.45
Registered Professional Nurses : 55.50
Other Salaried Personnel : 217.25
Dieticians : 0.10
Occupational Therapists : 1.00
Physical Therapists : 2.00
Registered Pharmacists : 2.00
Respiratory Therapists : 4.20
Physicians : 21.10
Medical Social Workers : 5.15

Number Of Beds

Total: 41
Total Certified: 41
Psychiatric Unit Beds: 12

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

6.100%
State:

9.164%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.096%
Massachusetts:

0.074%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.005%
Massachusetts:

0.008%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

2.700%
State:

5.508%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.572%
State:

0.520%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

96.0%
Massachusetts:

99.7%
Percent of Patients Given Aspirin at Discharge
This Hospital:

100.0%
Massachusetts:

99.6%
Percent of Patients Given Beta Blocker at Discharge
Here:

100.0%
Massachusetts:

99.6%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

14
State:

9
Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital
Here:

57
State:

62
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

90.0%
State:

97.2%
Patients Given a Prescription for a Statin at Discharge
Here:

100.0%
Massachusetts:

98.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
Massachusetts:

99.4%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

94.0%
State:

95.9%
Percent of Patients Given Discharge Instructions
This Hospital:

98.0%
Massachusetts:

94.2%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

96.0%
State:

96.6%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

97.0%
State:

96.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
Massachusetts:

97.7%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

99.0%
Massachusetts:

96.0%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

100.0%
Massachusetts:

95.1%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

98.0%
Massachusetts:

96.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

100.0%
Massachusetts:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

100.0%
State:

97.5%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

97.0%
Massachusetts:

98.8%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

100.0%
Massachusetts:

97.8%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

100.0%
State:

98.3%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
State:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

100.0%
State:

92.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

96.0%
Massachusetts:

97.3%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

60.0%
Massachusetts:

96.2%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

98.0%
Massachusetts:

96.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

100.0%
Massachusetts:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

15.7%
Massachusetts:

14.3%
30-Day Mortality Rates from Heart Failure
Here:

8.7%
Massachusetts:

10.4%
30-Day Mortality Rates from Pneumonia
This Hospital:

10.1%
Massachusetts:

10.9%
30-Day Readmission Rates from Heart Failure
This Hospital:

25.8%
State:

25.3%
30-Day Readmission Rates from Pneumonia
Here:

20.5%
State:

19.2%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 35%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

4%
Massachusetts:

5%
Usually
This Hospital:

17%
Massachusetts:

17%
Always
Here:

79%
Massachusetts:

78%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

3%
Massachusetts:

5%
Usually
This Hospital:

15%
Massachusetts:

15%
Always
This Hospital:

82%
Massachusetts:

80%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

8%
Massachusetts:

10%
Usually
Here:

24%
Massachusetts:

26%
Always
This Hospital:

68%
Massachusetts:

64%

How often was patients' pain well controlled?

Sometimes or never
Here:

10%
State:

7%
Usually
This Hospital:

20%
Massachusetts:

22%
Always
Here:

70%
State:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

21%
State:

19%
Usually
This Hospital:

19%
Massachusetts:

19%
Always
Here:

60%
Massachusetts:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

6%
State:

8%
Usually
Here:

15%
State:

19%
Always
This Hospital:

79%
State:

73%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

14%
State:

15%
Usually
This Hospital:

30%
Massachusetts:

34%
Always
This Hospital:

56%
Massachusetts:

51%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

86%
State:

86%
No
Here:

14%
State:

14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

7%
Massachusetts:

8%
7 or 8
This Hospital:

21%
Massachusetts:

24%
9 or 10
This Hospital:

72%
State:

68%

Would patients recommend the hospital to friends and family?

No
This Hospital:

4%
Massachusetts:

4%
Yes, probably
This Hospital:

20%
State:

23%
Yes, definitely
This Hospital:

76%
State:

73%

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