WILKES REGIONAL MEDICAL CENTER - NORTH WILKESBORO, NC

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Addresss:
1370 WEST D ST
NORTH WILKESBORO, NC, 28659
Phone (make sure to verify first before calling): (336) 651-8100

Hospital Type: Acute Care Hospitals
Hospital Owner: Government - Local
Emergency Services: Yes
Type: Psychiatric Units

Dialysis Facility located within this hospital: WILKES REGIONAL DIALYSIS CENTER

Overall Star Rating: 5 Stars
Health Inspections Star Rating: 5 Stars
Nurse Staffing Star Rating: 5 Stars
Quality Measures Star Rating: 4 Stars
RN Only Star Rating: 5 Stars

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Registered Professional Nurses : 202.50
Other Salaried Personnel : 617.30
Dieticians : 1.20
Occupational Therapists : 2.17
Physical Therapists : 3.77
Registered Pharmacists : 5.45
Respiratory Therapists : 8.60
Speech Pathologists Or Audiologists : 0.96
Medical Social Workers : 3.47
Medical Laboratory Technologists : 6.64
Nuclear Medicine Technicians : 2.39
Physician Assistants : 5.85
Diagnostic Radiology Technicians : 13.26

Number Of Beds
Total: 120
Total Certified: 120
Psychiatric Unit Beds: 10

Provided Services
Nuclear Medicine Services
Anesthesia Services
Blood Bank Services
CT Scanner Services
Cardiac Catheterization Laboratory Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Extracorporeal Shock Wave Lithotripter Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Magnetic Resonance Imaging (Mri) Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Opthalmic Surgery Services
Orthopedic Surgery Services
Outpatient Rehabilitation Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
Here:

$19,525
North Carolina:

$31,268
Average Total Payments
Here:

$9,536
North Carolina:

$12,140
Number of discharges: 18
Here:

1.40%
North Carolina:

1.10%
Atherosclerosis without Major Complications
Average Covered Charges
This Hospital:

$9,663
State:

$11,840
Average Total Payments
Here:

$3,402
North Carolina:

$4,012
Number of discharges: 11
Here:

0.86%
State:

0.57%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$11,748
North Carolina:

$14,669
Average Total Payments
Here:

$4,889
State:

$5,810
Number of discharges: 30
Here:

2.33%
State:

1.66%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
Here:

$13,995
North Carolina:

$22,422
Average Total Payments
This Hospital:

$6,668
North Carolina:

$8,780
Number of discharges: 20
This Hospital:

1.56%
State:

1.07%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
Here:

$9,400
State:

$10,855
Average Total Payments
This Hospital:

$3,380
State:

$3,934
Number of discharges: 20
This Hospital:

1.56%
North Carolina:

1.74%
Cellulitis without Major Complications
Average Covered Charges
Here:

$9,281
North Carolina:

$13,979
Average Total Payments
Here:

$4,773
North Carolina:

$5,681
Number of discharges: 19
This Hospital:

1.48%
North Carolina:

1.56%
Chest Pain
Average Covered Charges
This Hospital:

$7,742
State:

$12,542
Average Total Payments
This Hospital:

$3,205
North Carolina:

$3,788
Number of discharges: 33
This Hospital:

2.57%
North Carolina:

2.07%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$10,316
North Carolina:

$16,598
Average Total Payments
Here:

$5,313
North Carolina:

$6,474
Number of discharges: 26
This Hospital:

2.02%
North Carolina:

1.95%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$12,843
North Carolina:

$20,025
Average Total Payments
Here:

$6,913
North Carolina:

$7,977
Number of discharges: 75
Here:

5.83%
State:

2.12%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
Here:

$8,293
North Carolina:

$13,090
Average Total Payments
This Hospital:

$4,257
State:

$4,841
Number of discharges: 19
Here:

1.48%
State:

1.35%
Diabetes with Complications
Average Covered Charges
This Hospital:

$8,566
North Carolina:

$14,802
Average Total Payments
Here:

$4,690
North Carolina:

$5,742
Number of discharges: 21
Here:

1.63%
North Carolina:

0.86%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$9,834
State:

$14,805
Average Total Payments
This Hospital:

$4,545
State:

$5,010
Number of discharges: 49
This Hospital:

3.81%
North Carolina:

3.29%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$15,665
North Carolina:

$17,587
Average Total Payments
This Hospital:

$5,841
State:

$6,877
Number of discharges: 28
This Hospital:

2.18%
North Carolina:

2.04%
G.I. Hemorrhage with Major Complications
Average Covered Charges
Here:

$21,143
State:

$30,201
Average Total Payments
This Hospital:

$8,544
North Carolina:

$12,281
Number of discharges: 13
This Hospital:

1.01%
State:

0.73%
G.I. Obstruction with Complications
Average Covered Charges
Here:

$13,233
North Carolina:

$16,501
Average Total Payments
Here:

$5,316
State:

$6,542
Number of discharges: 14
Here:

1.09%
State:

0.62%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$10,408
State:

$16,617
Average Total Payments
Here:

$5,622
North Carolina:

$6,986
Number of discharges: 34
Here:

2.64%
North Carolina:

3.07%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$16,922
State:

$23,957
Average Total Payments
Here:

$8,100
State:

$10,019
Number of discharges: 40
This Hospital:

3.11%
State:

3.02%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$7,479
State:

$12,262
Average Total Payments
This Hospital:

$4,005
State:

$4,640
Number of discharges: 11
Here:

0.86%
North Carolina:

1.14%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
This Hospital:

$41,630
North Carolina:

$36,549
Average Total Payments
This Hospital:

$10,955
North Carolina:

$12,287
Number of discharges: 17
Here:

1.32%
North Carolina:

1.15%
Hypertension without Major Complications
Average Covered Charges
This Hospital:

$9,488
State:

$13,258
Average Total Payments
Here:

$3,666
State:

$4,339
Number of discharges: 12
This Hospital:

0.93%
North Carolina:

0.34%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$15,930
State:

$21,044
Average Total Payments
Here:

$6,651
State:

$7,833
Number of discharges: 16
This Hospital:

1.24%
State:

1.70%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
Here:

$14,165
State:

$16,936
Average Total Payments
Here:

$4,780
State:

$5,642
Number of discharges: 11
Here:

0.86%
State:

0.90%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$10,341
State:

$14,052
Average Total Payments
This Hospital:

$4,475
North Carolina:

$5,326
Number of discharges: 60
Here:

4.67%
North Carolina:

2.46%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$51,062
State:

$42,293
Average Total Payments
Here:

$12,600
State:

$13,554
Number of discharges: 57
Here:

4.43%
State:

6.15%
Medical Back Problems without Major Complications
Average Covered Charges
Here:

$10,424
State:

$16,502
Average Total Payments
Here:

$4,694
North Carolina:

$5,833
Number of discharges: 11
This Hospital:

0.86%
North Carolina:

0.66%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$8,434
North Carolina:

$13,158
Average Total Payments
This Hospital:

$4,095
State:

$4,790
Number of discharges: 41
Here:

3.19%
State:

1.96%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
This Hospital:

$14,128
State:

$21,562
Average Total Payments
Here:

$7,560
State:

$8,579
Number of discharges: 39
Here:

3.03%
State:

1.96%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$11,758
North Carolina:

$14,717
Average Total Payments
This Hospital:

$4,559
North Carolina:

$5,673
Number of discharges: 14
This Hospital:

1.09%
State:

1.29%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$11,233
State:

$16,705
Average Total Payments
This Hospital:

$5,911
State:

$6,949
Number of discharges: 46
This Hospital:

3.58%
North Carolina:

2.38%
Renal Failure with Major Complications
Average Covered Charges
Here:

$20,439
State:

$26,632
Average Total Payments
Here:

$8,854
State:

$11,435
Number of discharges: 36
Here:

2.80%
North Carolina:

1.71%
Renal Failure without Complications
Average Covered Charges
This Hospital:

$8,366
North Carolina:

$11,357
Average Total Payments
Here:

$3,801
State:

$4,583
Number of discharges: 12
Here:

0.93%
State:

0.30%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
This Hospital:

$13,990
North Carolina:

$22,947
Average Total Payments
This Hospital:

$8,433
North Carolina:

$9,860
Number of discharges: 14
This Hospital:

1.09%
North Carolina:

0.84%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
Here:

$20,824
North Carolina:

$30,856
Average Total Payments
This Hospital:

$11,568
North Carolina:

$13,291
Number of discharges: 17
This Hospital:

1.32%
State:

1.35%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$28,556
North Carolina:

$45,134
Average Total Payments
Here:

$12,407
North Carolina:

$16,101
Number of discharges: 28
Here:

2.18%
State:

0.98%
Seizures without Major Complications
Average Covered Charges
This Hospital:

$10,519
State:

$16,903
Average Total Payments
Here:

$4,356
State:

$5,529
Number of discharges: 11
Here:

0.86%
State:

0.57%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$17,497
State:

$32,059
Average Total Payments
This Hospital:

$10,001
North Carolina:

$12,838
Number of discharges: 108
This Hospital:

8.40%
State:

5.09%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$13,255
State:

$19,865
Average Total Payments
This Hospital:

$6,464
State:

$7,684
Number of discharges: 45
Here:

3.50%
North Carolina:

1.78%
Signs and Symptoms without Major Complications
Average Covered Charges
This Hospital:

$9,275
North Carolina:

$13,822
Average Total Payments
This Hospital:

$3,838
North Carolina:

$4,799
Number of discharges: 25
This Hospital:

1.94%
State:

0.58%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$10,594
North Carolina:

$17,495
Average Total Payments
Here:

$5,814
North Carolina:

$6,811
Number of discharges: 34
Here:

2.64%
State:

2.26%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$16,152
North Carolina:

$25,424
Average Total Payments
This Hospital:

$8,452
State:

$9,800
Number of discharges: 67
Here:

5.21%
North Carolina:

2.12%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$8,966
North Carolina:

$13,441
Average Total Payments
This Hospital:

$4,233
State:

$4,784
Number of discharges: 33
Here:

2.57%
State:

0.79%
Syncope and Collapse
Average Covered Charges
Here:

$10,840
North Carolina:

$14,967
Average Total Payments
This Hospital:

$4,264
State:

$4,973
Number of discharges: 31
Here:

2.41%
North Carolina:

1.63%
Transient Ischemia
Average Covered Charges
Here:

$13,024
North Carolina:

$15,482
Average Total Payments
This Hospital:

$4,270
North Carolina:

$4,882
Number of discharges: 20
Here:

1.56%
North Carolina:

1.10%

Complaint Deficiency

Quality Measures

Percent of short-stay residents who self-report moderate to severe pain
Here:

23.0%
State:

21.9%
Percent of short-stay residents with Pressure ulcers that are new or worsened
This Hospital:

1.4%
North Carolina:

1.4%
Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine
This Hospital:

100.0%
State:

88.7%
Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine
Here:

98.3%
State:

87.2%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.531%
State:

0.641%
Infection from a Urinary Catheter
This Hospital:

0.265%
North Carolina:

0.553%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

100.0%
State:

99.4%
Percent of Patients Given Aspirin at Discharge
Here:

100.0%
State:

99.5%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
State:

99.5%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

6
State:

8
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

98.0%
North Carolina:

96.2%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

82.0%
North Carolina:

98.3%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
North Carolina:

99.5%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
North Carolina:

97.3%
Percent of Patients Given Discharge Instructions
Here:

99.0%
State:

93.8%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

99.0%
State:

95.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

96.0%
State:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

99.0%
State:

99.3%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

98.0%
State:

95.8%
Percent of Patients Assessed and Given Influenza Vaccination
Here:

97.0%
North Carolina:

95.4%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

100.0%
State:

97.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

98.0%
North Carolina:

98.8%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

96.0%
State:

97.7%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

95.0%
State:

99.0%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

99.0%
State:

97.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

99.0%
North Carolina:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
North Carolina:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

98.0%
State:

96.0%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

100.0%
North Carolina:

97.6%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

94.0%
North Carolina:

97.7%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

100.0%
North Carolina:

96.7%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
North Carolina:

99.8%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

15.1%
State:

15.2%
30-Day Mortality Rates from Heart Failure
This Hospital:

13.1%
State:

11.5%
30-Day Mortality Rates from Pneumonia
Here:

11.7%
North Carolina:

12.5%
30-Day Readmission Rates from Heart Attack
Here:

20.2%
State:

19.6%
30-Day Readmission Rates from Heart Failure
This Hospital:

23.9%
State:

24.1%
30-Day Readmission Rates from Pneumonia
This Hospital:

20.0%
North Carolina:

18.8%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

43.800%
State:

33.381%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

7.900%
State:

8.387%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.072%
State:

0.085%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.045%
North Carolina:

0.026%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

6.300%
North Carolina:

5.566%
Outpatients with brain CT scans who got a sinus CT scan at the same time
This Hospital:

1.700%
State:

2.465%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 34%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

3%
North Carolina:

4%
Usually
Here:

15%
State:

16%
Always
Here:

82%
State:

80%

How often did doctors communicate well with patients?

Sometimes or never
Here:

2%
North Carolina:

4%
Usually
Here:

14%
North Carolina:

13%
Always
Here:

84%
State:

83%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

5%
State:

9%
Usually
This Hospital:

22%
North Carolina:

24%
Always
Here:

73%
State:

67%

How often was patients' pain well controlled?

Sometimes or never
Here:

4%
North Carolina:

7%
Usually
Here:

22%
State:

22%
Always
Here:

74%
North Carolina:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

14%
North Carolina:

19%
Usually
Here:

17%
State:

16%
Always
Here:

69%
State:

65%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

5%
State:

10%
Usually
Here:

19%
State:

19%
Always
Here:

76%
State:

71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

5%
North Carolina:

9%
Usually
Here:

25%
State:

28%
Always
This Hospital:

70%
State:

63%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

81%
North Carolina:

84%
No
This Hospital:

19%
North Carolina:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

2%
North Carolina:

7%
7 or 8
Here:

21%
State:

23%
9 or 10
Here:

77%
State:

70%

Would patients recommend the hospital to friends and family?

No
Here:

1%
State:

5%
Yes, probably
This Hospital:

32%
North Carolina:

24%
Yes, definitely
Here:

67%
State:

71%

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