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WILKES REGIONAL MEDICAL CENTER - NORTH WILKESBORO, NC

 



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Address
1370 WEST D ST
NORTH WILKESBORO, NC, 28659
Phone (make sure to verify first before calling): (336) 651-8100

Hospital Type: Acute Care Hospitals
Hospital Owner: Government - Local
Emergency Services: Yes
Type: Psychiatric Units

Dialysis Facility located within this hospital: WILKES REGIONAL DIALYSIS CENTER

Overall Star Rating: 5 Stars
Health Inspections Star Rating: 5 Stars
Nurse Staffing Star Rating: 5 Stars
Quality Measures Star Rating: 4 Stars
RN Only Star Rating: 5 Stars

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
This Hospital:

$19,525
State:

$31,268
Average Total Payments
This Hospital:

$9,536
State:

$12,140
Number of discharges: 18
This Hospital:

1.40%
State:

1.10%
Atherosclerosis without Major Complications
Average Covered Charges
This Hospital:

$9,663
State:

$11,840
Average Total Payments
Here:

$3,402
State:

$4,012
Number of discharges: 11
This Hospital:

0.86%
North Carolina:

0.57%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$11,748
North Carolina:

$14,669
Average Total Payments
This Hospital:

$4,889
State:

$5,810
Number of discharges: 30
Here:

2.33%
North Carolina:

1.66%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
This Hospital:

$13,995
North Carolina:

$22,422
Average Total Payments
This Hospital:

$6,668
North Carolina:

$8,780
Number of discharges: 20
Here:

1.56%
North Carolina:

1.07%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$9,400
State:

$10,855
Average Total Payments
Here:

$3,380
North Carolina:

$3,934
Number of discharges: 20
Here:

1.56%
North Carolina:

1.74%
Cellulitis without Major Complications
Average Covered Charges
Here:

$9,281
North Carolina:

$13,979
Average Total Payments
Here:

$4,773
North Carolina:

$5,681
Number of discharges: 19
Here:

1.48%
North Carolina:

1.56%
Chest Pain
Average Covered Charges
This Hospital:

$7,742
State:

$12,542
Average Total Payments
Here:

$3,205
North Carolina:

$3,788
Number of discharges: 33
This Hospital:

2.57%
State:

2.07%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
This Hospital:

$10,316
State:

$16,598
Average Total Payments
This Hospital:

$5,313
North Carolina:

$6,474
Number of discharges: 26
This Hospital:

2.02%
State:

1.95%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$12,843
State:

$20,025
Average Total Payments
Here:

$6,913
State:

$7,977
Number of discharges: 75
This Hospital:

5.83%
State:

2.12%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
Here:

$8,293
North Carolina:

$13,090
Average Total Payments
Here:

$4,257
North Carolina:

$4,841
Number of discharges: 19
This Hospital:

1.48%
North Carolina:

1.35%
Diabetes with Complications
Average Covered Charges
This Hospital:

$8,566
State:

$14,802
Average Total Payments
This Hospital:

$4,690
North Carolina:

$5,742
Number of discharges: 21
Here:

1.63%
North Carolina:

0.86%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$9,834
State:

$14,805
Average Total Payments
Here:

$4,545
State:

$5,010
Number of discharges: 49
Here:

3.81%
State:

3.29%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$15,665
State:

$17,587
Average Total Payments
This Hospital:

$5,841
North Carolina:

$6,877
Number of discharges: 28
Here:

2.18%
North Carolina:

2.04%
G.I. Hemorrhage with Major Complications
Average Covered Charges
Here:

$21,143
State:

$30,201
Average Total Payments
Here:

$8,544
State:

$12,281
Number of discharges: 13
This Hospital:

1.01%
North Carolina:

0.73%
G.I. Obstruction with Complications
Average Covered Charges
This Hospital:

$13,233
State:

$16,501
Average Total Payments
Here:

$5,316
State:

$6,542
Number of discharges: 14
This Hospital:

1.09%
North Carolina:

0.62%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$10,408
North Carolina:

$16,617
Average Total Payments
This Hospital:

$5,622
State:

$6,986
Number of discharges: 34
This Hospital:

2.64%
North Carolina:

3.07%
Heart Failure and Shock with Major Complications
Average Covered Charges
Here:

$16,922
State:

$23,957
Average Total Payments
Here:

$8,100
North Carolina:

$10,019
Number of discharges: 40
Here:

3.11%
State:

3.02%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$7,479
State:

$12,262
Average Total Payments
Here:

$4,005
State:

$4,640
Number of discharges: 11
Here:

0.86%
North Carolina:

1.14%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$41,630
North Carolina:

$36,549
Average Total Payments
Here:

$10,955
State:

$12,287
Number of discharges: 17
Here:

1.32%
North Carolina:

1.15%
Hypertension without Major Complications
Average Covered Charges
Here:

$9,488
North Carolina:

$13,258
Average Total Payments
This Hospital:

$3,666
North Carolina:

$4,339
Number of discharges: 12
This Hospital:

0.93%
North Carolina:

0.34%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$15,930
State:

$21,044
Average Total Payments
Here:

$6,651
State:

$7,833
Number of discharges: 16
This Hospital:

1.24%
North Carolina:

1.70%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
Here:

$14,165
State:

$16,936
Average Total Payments
Here:

$4,780
State:

$5,642
Number of discharges: 11
This Hospital:

0.86%
State:

0.90%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$10,341
State:

$14,052
Average Total Payments
Here:

$4,475
State:

$5,326
Number of discharges: 60
This Hospital:

4.67%
North Carolina:

2.46%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$51,062
North Carolina:

$42,293
Average Total Payments
Here:

$12,600
North Carolina:

$13,554
Number of discharges: 57
Here:

4.43%
North Carolina:

6.15%
Medical Back Problems without Major Complications
Average Covered Charges
This Hospital:

$10,424
North Carolina:

$16,502
Average Total Payments
This Hospital:

$4,694
State:

$5,833
Number of discharges: 11
Here:

0.86%
North Carolina:

0.66%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$8,434
State:

$13,158
Average Total Payments
This Hospital:

$4,095
North Carolina:

$4,790
Number of discharges: 41
This Hospital:

3.19%
State:

1.96%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
This Hospital:

$14,128
North Carolina:

$21,562
Average Total Payments
Here:

$7,560
North Carolina:

$8,579
Number of discharges: 39
Here:

3.03%
North Carolina:

1.96%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$11,758
North Carolina:

$14,717
Average Total Payments
This Hospital:

$4,559
North Carolina:

$5,673
Number of discharges: 14
This Hospital:

1.09%
State:

1.29%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$11,233
North Carolina:

$16,705
Average Total Payments
This Hospital:

$5,911
State:

$6,949
Number of discharges: 46
Here:

3.58%
North Carolina:

2.38%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$20,439
North Carolina:

$26,632
Average Total Payments
Here:

$8,854
State:

$11,435
Number of discharges: 36
This Hospital:

2.80%
North Carolina:

1.71%
Renal Failure without Complications
Average Covered Charges
This Hospital:

$8,366
North Carolina:

$11,357
Average Total Payments
Here:

$3,801
State:

$4,583
Number of discharges: 12
This Hospital:

0.93%
North Carolina:

0.30%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
This Hospital:

$13,990
State:

$22,947
Average Total Payments
This Hospital:

$8,433
North Carolina:

$9,860
Number of discharges: 14
This Hospital:

1.09%
North Carolina:

0.84%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
This Hospital:

$20,824
State:

$30,856
Average Total Payments
Here:

$11,568
State:

$13,291
Number of discharges: 17
This Hospital:

1.32%
State:

1.35%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
Here:

$28,556
North Carolina:

$45,134
Average Total Payments
Here:

$12,407
State:

$16,101
Number of discharges: 28
Here:

2.18%
North Carolina:

0.98%
Seizures without Major Complications
Average Covered Charges
This Hospital:

$10,519
State:

$16,903
Average Total Payments
Here:

$4,356
State:

$5,529
Number of discharges: 11
Here:

0.86%
North Carolina:

0.57%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$17,497
North Carolina:

$32,059
Average Total Payments
This Hospital:

$10,001
North Carolina:

$12,838
Number of discharges: 108
This Hospital:

8.40%
State:

5.09%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$13,255
State:

$19,865
Average Total Payments
This Hospital:

$6,464
State:

$7,684
Number of discharges: 45
Here:

3.50%
North Carolina:

1.78%
Signs and Symptoms without Major Complications
Average Covered Charges
Here:

$9,275
North Carolina:

$13,822
Average Total Payments
Here:

$3,838
State:

$4,799
Number of discharges: 25
Here:

1.94%
State:

0.58%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$10,594
North Carolina:

$17,495
Average Total Payments
Here:

$5,814
North Carolina:

$6,811
Number of discharges: 34
This Hospital:

2.64%
State:

2.26%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$16,152
North Carolina:

$25,424
Average Total Payments
This Hospital:

$8,452
State:

$9,800
Number of discharges: 67
Here:

5.21%
North Carolina:

2.12%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$8,966
State:

$13,441
Average Total Payments
This Hospital:

$4,233
North Carolina:

$4,784
Number of discharges: 33
Here:

2.57%
State:

0.79%
Syncope and Collapse
Average Covered Charges
Here:

$10,840
State:

$14,967
Average Total Payments
Here:

$4,264
State:

$4,973
Number of discharges: 31
This Hospital:

2.41%
North Carolina:

1.63%
Transient Ischemia
Average Covered Charges
This Hospital:

$13,024
State:

$15,482
Average Total Payments
This Hospital:

$4,270
North Carolina:

$4,882
Number of discharges: 20
Here:

1.56%
North Carolina:

1.10%

Provided Services

  • Nuclear Medicine Services
  • Anesthesia Services
  • Blood Bank Services
  • CT Scanner Services
  • Cardiac Catheterization Laboratory Services
  • Clinical Laboratory Services
  • Dedicated Emergency Department Services
  • Diagnostic Radiology Services
  • Dietary Services
  • Emergency Services
  • Extracorporeal Shock Wave Lithotripter Services
  • Home Health Services
  • Hospice Services
  • ICU - Cardiac (Non-Surgical)Services
  • ICU - Medical/Surgical Services
  • Inpatient Surgical Services
  • Magnetic Resonance Imaging (Mri) Services
  • Neonatal Nursery Services
  • Obstetric Services
  • Occupational Therapy Services
  • Operating Room Services
  • Opthalmic Surgery Services
  • Orthopedic Surgery Services
  • Outpatient Rehabilitation Services
  • Outpatient Services
  • Outpatient Surgery Unit Services
  • Pediatric Services
  • Pharmacy Services
  • Physical Therapy Services
  • Postoperative Recovery Room Services
  • Respiratory Care Services
  • Social Services
  • Speech Pathology Services

Employment Full-Time Equivalent

Registered Professional Nurses : 202.50
Other Salaried Personnel : 617.30
Dieticians : 1.20
Occupational Therapists : 2.17
Physical Therapists : 3.77
Registered Pharmacists : 5.45
Respiratory Therapists : 8.60
Speech Pathologists Or Audiologists : 0.96
Medical Social Workers : 3.47
Medical Laboratory Technologists : 6.64
Nuclear Medicine Technicians : 2.39
Physician Assistants : 5.85
Diagnostic Radiology Technicians : 13.26

Number Of Beds

Total: 120
Total Certified: 120
Psychiatric Unit Beds: 10

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

100.0%
North Carolina:

99.4%
Percent of Patients Given Aspirin at Discharge
This Hospital:

100.0%
North Carolina:

99.5%
Percent of Patients Given Beta Blocker at Discharge
Here:

100.0%
North Carolina:

99.5%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

6
State:

8
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

98.0%
North Carolina:

96.2%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

82.0%
State:

98.3%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

99.5%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
North Carolina:

97.3%
Percent of Patients Given Discharge Instructions
Here:

99.0%
State:

93.8%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
North Carolina:

99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

99.0%
North Carolina:

95.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

96.0%
State:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

99.0%
State:

99.3%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

98.0%
State:

95.8%
Percent of Patients Assessed and Given Influenza Vaccination
Here:

97.0%
North Carolina:

95.4%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

100.0%
North Carolina:

97.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

98.0%
State:

98.8%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

96.0%
State:

97.7%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

95.0%
State:

99.0%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

99.0%
State:

97.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

99.0%
State:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
North Carolina:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

98.0%
North Carolina:

96.0%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

100.0%
North Carolina:

97.6%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

94.0%
North Carolina:

97.7%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

100.0%
North Carolina:

96.7%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
State:

99.8%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

15.1%
State:

15.2%
30-Day Mortality Rates from Heart Failure
This Hospital:

13.1%
State:

11.5%
30-Day Mortality Rates from Pneumonia
Here:

11.7%
State:

12.5%
30-Day Readmission Rates from Heart Attack
This Hospital:

20.2%
State:

19.6%
30-Day Readmission Rates from Heart Failure
This Hospital:

23.9%
North Carolina:

24.1%
30-Day Readmission Rates from Pneumonia
This Hospital:

20.0%
State:

18.8%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 34%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

3%
North Carolina:

4%
Usually
This Hospital:

15%
State:

16%
Always
Here:

82%
State:

80%

How often did doctors communicate well with patients?

Sometimes or never
Here:

2%
State:

4%
Usually
Here:

14%
State:

13%
Always
This Hospital:

84%
State:

83%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

5%
North Carolina:

9%
Usually
This Hospital:

22%
North Carolina:

24%
Always
Here:

73%
North Carolina:

67%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

4%
North Carolina:

7%
Usually
This Hospital:

22%
State:

22%
Always
Here:

74%
North Carolina:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

14%
North Carolina:

19%
Usually
This Hospital:

17%
State:

16%
Always
This Hospital:

69%
State:

65%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

5%
North Carolina:

10%
Usually
Here:

19%
State:

19%
Always
This Hospital:

76%
North Carolina:

71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

5%
State:

9%
Usually
Here:

25%
State:

28%
Always
Here:

70%
State:

63%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

81%
North Carolina:

84%
No
Here:

19%
State:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

2%
State:

7%
7 or 8
This Hospital:

21%
North Carolina:

23%
9 or 10
Here:

77%
North Carolina:

70%

Would patients recommend the hospital to friends and family?

No
Here:

1%
State:

5%
Yes, probably
Here:

32%
State:

24%
Yes, definitely
Here:

67%
North Carolina:

71%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

43.800%
State:

33.381%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

7.900%
North Carolina:

8.387%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.072%
State:

0.085%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.045%
State:

0.026%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

6.300%
State:

5.566%
Outpatients with brain CT scans who got a sinus CT scan at the same time
This Hospital:

1.700%
North Carolina:

2.465%

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.531%
State:

0.641%
Infection from a Urinary Catheter
This Hospital:

0.265%
State:

0.553%

Quality Measures

Percent of short-stay residents who self-report moderate to severe pain
Here:

23.0%
State:

21.9%
Percent of short-stay residents with Pressure ulcers that are new or worsened
This Hospital:

1.4%
North Carolina:

1.4%
Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine
This Hospital:

100.0%
State:

88.7%
Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine
This Hospital:

98.3%
North Carolina:

87.2%

Complaint Deficiency

An approved installation, maintenance and testing program for fire alarm systems: Few (Minimal harm or potential for actual harm)

The appropriate emergency electrical equipment: Many (Minimal harm or potential for actual harm)

Properly working alarms on sprinkler valves: Many (Minimal harm or potential for actual harm)

Automatic sprinkler systems that have been maintained in working order: Many (Minimal harm or potential for actual harm)

Have a program that investigates, controls and keeps infection from spreading: Few (Minimal harm or potential for actual harm)

A fire alarm system that can be heard throughout the facility: Many (Minimal harm or potential for actual harm)

Automatic sprinkler systems that have been maintained in working order: Many (Minimal harm or potential for actual harm)

Proper construction of ducts through walls designed to prevent smoke passage: Many (Minimal harm or potential for actual harm)

Other nearby hospitals and nursing homes

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