WHITTIER HOSPITAL MEDICAL CENTER (WHITTIER, CA) Detailed Hospital Profile

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	96.0%
California:	99.3%

Percent of Patients Given Aspirin at Discharge

Here:	92.0%
State:	99.0%

Percent of Patients Given Beta Blocker at Discharge

Here:	95.0%
California:	98.5%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

This Hospital:	4
State:	9

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

This Hospital:	96.0%
State:	97.2%

Patients Given a Prescription for a Statin at Discharge

Here:	89.0%
State:	97.5%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	97.0%
California:	98.9%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	95.0%
State:	96.2%

Percent of Patients Given Discharge Instructions

This Hospital:	94.0%
State:	93.5%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	99.0%
California:	96.1%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	100.0%
State:	96.7%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
State:	98.1%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	97.0%
State:	95.9%

Percent of Patients Assessed and Given Influenza Vaccination

This Hospital:	96.0%
California:	94.3%

Percent of Patients Assessed and Given Pneumococcal Vaccination

Here:	95.0%
California:	95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	96.0%
State:	98.1%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	95.0%
California:	96.3%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	91.0%
California:	98.2%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	88.0%
State:	96.0%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Hospital:	94.0%
State:	96.9%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
California:	99.8%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	81.0%
State:	93.9%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	81.0%
California:	96.1%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

This Hospital:	97.0%
California:	95.1%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

Here:	93.0%
California:	95.5%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

Here:	100.0%
California:	99.6%

Outcome of Care

30-Day Mortality Rates from Heart Attack

This Hospital:	14.7%
California:	14.9%

30-Day Mortality Rates from Heart Failure

Here:	11.3%
California:	10.9%

30-Day Mortality Rates from Pneumonia

This Hospital:	10.9%
California:	11.7%

30-Day Readmission Rates from Heart Attack

This Hospital:	18.8%
State:	19.3%

30-Day Readmission Rates from Heart Failure

Here:	24.9%
State:	24.4%

30-Day Readmission Rates from Pneumonia

Here:	17.6%
State:	18.3%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

This Hospital:	6.700%
State:	8.180%

Outpatient CT scans of the abdomen that were combination (double) scans.

This Hospital:	0.327%
State:	0.170%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 15%

How often did nurses communicate well with patients?

Sometimes or never

Here:	10%
California:	7%

Usually

This Hospital:	27%
California:	21%

Always

Here:	63%
State:	72%

How often did doctors communicate well with patients?

Sometimes or never

This Hospital:	10%
California:	6%

Usually

Here:	23%
State:	17%

Always

Here:	67%
California:	77%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	21%
California:	13%

Usually

This Hospital:	30%
State:	28%

Always

Here:	49%
State:	59%

How often was patients' pain well controlled?

Sometimes or never

Here:	12%
California:	8%

Usually

Here:	27%
State:	25%

Always

This Hospital:	61%
California:	67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	28%
State:	23%

Usually

Here:	20%
California:	19%

Always

Here:	52%
State:	58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

This Hospital:	11%
State:	10%

Usually

Here:	22%
State:	21%

Always

This Hospital:	67%
State:	69%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	20%
State:	18%

Usually

This Hospital:	33%
California:	33%

Always

Here:	47%
State:	49%

Were patients given information about what to do during their recovery at home?

Yes

This Hospital:	74%
State:	81%

Here:	26%
California:	19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	17%
California:	10%

7 or 8

Here:	29%
California:	24%

9 or 10

This Hospital:	54%
California:	66%

Would patients recommend the hospital to friends and family?

Here:	12%
California:	7%

Yes, probably

Here:	33%
State:	24%

Yes, definitely

Here:	55%
California:	69%

Complaint Deficiency

Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured
- Harm: Potential for minimal harm
- Scope: Some
Make sure services provided by the nursing facility meet professional standards of quality
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Maintain 15 months of resident assessments in the resident's active clinical record
- Harm: Potential for minimal harm
- Scope: Some
Encode and automate the resident's assessment data
- Harm: Potential for minimal harm
- Scope: Some
Store, cook, and serve food in a safe and clean way
- Harm: Potential for minimal harm
- Scope: Some
Set up an ongoing quality assessment and assurance group to review quality deficiencies quarterly, and develop corrective plans of action
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Other fire safety features required by fire safety codes
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Tell the resident completely about his or her health status, care and treatments
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Few
At least once a month, have a licensed pharmacist review each resident's medication(s) and report any irregularities to the attending doctor
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Keep accurate, complete and organized clinical records on each resident that meet professional standards
- Harm: Minimal harm or potential for actual harm
- Scope: Some
A two-hour-resistant firewall in common walls
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Corridor and hallway doors that block smoke
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Walls or barriers that prevent smoke from passing through and would resist fire for at least one hour
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Other fire safety features required by fire safety codes
- Harm: Minimal harm or potential for actual harm
- Scope: Few
1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Develop policies that prevent mistreatment, neglect, or abuse of residents or theft of resident property
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide a safe, clean, comfortable and homelike environment
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Maintain 15 months of resident assessments in the resident's active clinical record
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide necessary care and services to maintain the highest well being of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that each resident who enters the nursing home without a catheter is not given a catheter, and receive proper services to prevent urinary tract infections and restore normal bladder function
- Harm: Minimal harm or potential for actual harm
- Scope: Few
1) Make sure that each resident's drug regimen is free from unnecessary drugs; 2) Each resident's entire drug/medication is managed and monitored to achieve highest well being
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Store, cook, and serve food in a safe and clean way
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Some
Automatic sprinkler systems that have been maintained in working order
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Portable fire extinguishers
- Harm: Minimal harm or potential for actual harm
- Scope: Few

Hospital Acquired Conditions

Falls and injuries

This Hospital:	0.330%
California:	0.625%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications

Average Covered Charges

Here:	$90,359
State:	$83,364

Average Total Payments

Here:	$16,132
State:	$15,491

Number of discharges: 25

This Hospital:	2.94%
California:	0.94%

Cardiac Arrhythmia and Conduction Disorders with Complications

Average Covered Charges

This Hospital:	$44,785
California:	$39,980

Average Total Payments

This Hospital:	$7,563
State:	$7,146

Number of discharges: 12

Here:	1.41%
State:	1.30%

Cellulitis without Major Complications

Average Covered Charges

Here:	$34,648
California:	$36,707

Average Total Payments

Here:	$7,427
California:	$7,245

Number of discharges: 24

Here:	2.82%
California:	2.08%

Chest Pain

Average Covered Charges

Here:	$29,573
California:	$29,034

Average Total Payments

Here:	$4,962
State:	$4,742

Number of discharges: 24

This Hospital:	2.82%
California:	2.11%

Chronic Obstructive Pulmonary Disease with Complications

Average Covered Charges

This Hospital:	$56,531
State:	$46,809

Average Total Payments

Here:	$8,758
California:	$8,290

Number of discharges: 14

This Hospital:	1.65%
State:	1.75%

Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications

Average Covered Charges

This Hospital:	$38,540
State:	$36,899

Average Total Payments

This Hospital:	$6,511
State:	$6,233

Number of discharges: 35

This Hospital:	4.12%
California:	3.09%

G.I. Hemorrhage with Complications

Average Covered Charges

This Hospital:	$58,756
State:	$46,039

Average Total Payments

Here:	$9,249
State:	$8,685

Number of discharges: 28

This Hospital:	3.29%
State:	1.95%

G.I. Hemorrhage with Major Complications

Average Covered Charges

This Hospital:	$82,092
State:	$80,936

Average Total Payments

This Hospital:	$15,350
State:	$15,696

Number of discharges: 20

This Hospital:	2.35%
State:	0.79%

Heart Failure and Shock with Complications

Average Covered Charges

Here:	$57,304
State:	$47,292

Average Total Payments

This Hospital:	$9,194
California:	$8,831

Number of discharges: 19

Here:	2.24%
State:	2.91%

Heart Failure and Shock with Major Complications

Average Covered Charges

Here:	$63,857
California:	$70,963

Average Total Payments

Here:	$12,702
California:	$13,159

Number of discharges: 40

This Hospital:	4.71%
California:	3.03%

Infectious and Parasitic Diseases with O.R. Procedure with Major Complications

Average Covered Charges

This Hospital:	$208,851
California:	$260,329

Average Total Payments

Here:	$43,572
State:	$51,393

Number of discharges: 28

This Hospital:	3.29%
State:	0.87%

Intracranial Hemorrhage or Cerebral Infarction with Complications

Average Covered Charges

This Hospital:	$46,879
State:	$55,669

Average Total Payments

This Hospital:	$10,273
California:	$9,837

Number of discharges: 11

This Hospital:	1.29%
California:	1.65%

Kidney and Urinary Tract Infections with Major Complications

Average Covered Charges

This Hospital:	$56,119
California:	$52,262

Average Total Payments

This Hospital:	$10,282
State:	$10,172

Number of discharges: 16

Here:	1.88%
California:	0.99%

Kidney and Urinary Tract Infections without Major Complications

Average Covered Charges

This Hospital:	$36,588
State:	$36,114

Average Total Payments

Here:	$6,812
State:	$6,728

Number of discharges: 56

Here:	6.59%
State:	2.98%

Major Joint Replacement or Reattachment of Lower Extremity without Major Complications

Average Covered Charges

This Hospital:	$113,517
California:	$88,239

Average Total Payments

Here:	$19,098
California:	$17,187

Number of discharges: 13

This Hospital:	1.53%
California:	6.26%

Medical Back Problems without Major Complications

Average Covered Charges

This Hospital:	$37,857
California:	$42,156

Average Total Payments

This Hospital:	$7,376
State:	$6,908

Number of discharges: 12

This Hospital:	1.41%
State:	0.92%

Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications

Average Covered Charges

This Hospital:	$32,456
State:	$32,446

Average Total Payments

Here:	$5,999
California:	$5,975

Number of discharges: 32

This Hospital:	3.76%
California:	2.21%

Other Circulatory System Diagnoses with Major Complications

Average Covered Charges

This Hospital:	$80,546
California:	$89,034

Average Total Payments

This Hospital:	$15,403
State:	$17,349

Number of discharges: 30

Here:	3.53%
State:	0.83%

Other Digestive System Diagnoses with Complications

Average Covered Charges

This Hospital:	$45,794
California:	$49,604

Average Total Payments

Here:	$8,969
State:	$8,812

Number of discharges: 13

This Hospital:	1.53%
California:	0.66%

Red Blood Cell Disorders without Major Complications

Average Covered Charges

This Hospital:	$39,244
State:	$35,878

Average Total Payments

This Hospital:	$7,177
State:	$7,039

Number of discharges: 14

Here:	1.65%
California:	1.21%

Renal Failure with Complications

Average Covered Charges

Here:	$61,708
California:	$48,439

Average Total Payments

Here:	$9,081
State:	$8,967

Number of discharges: 41

This Hospital:	4.82%
State:	1.90%

Renal Failure with Major Complications

Average Covered Charges

This Hospital:	$76,457
California:	$72,128

Average Total Payments

This Hospital:	$13,918
California:	$14,548

Number of discharges: 29

Here:	3.41%
State:	1.48%

Respiratory Infections and Inflammations with Complications

Average Covered Charges

This Hospital:	$121,507
California:	$70,949

Average Total Payments

Here:	$16,600
State:	$12,543

Number of discharges: 19

Here:	2.24%
California:	1.04%

Respiratory Infections and Inflammations with Major Complications

Average Covered Charges

Here:	$92,902
California:	$101,885

Average Total Payments

Here:	$18,109
California:	$17,925

Number of discharges: 12

This Hospital:	1.41%
State:	1.30%

Respiratory System Diagnosis with Ventilator Support <96 Hours

Average Covered Charges

Here:	$98,275
State:	$120,888

Average Total Payments

This Hospital:	$19,439
State:	$21,006

Number of discharges: 14

Here:	1.65%
California:	0.92%

Seizures without Major Complications

Average Covered Charges

This Hospital:	$34,226
California:	$38,752

Average Total Payments

Here:	$6,866
State:	$6,932

Number of discharges: 13

This Hospital:	1.53%
State:	0.59%

Septicemia or Severe Sepsis with Mechanical Ventilation 96+ Hours

Average Covered Charges

This Hospital:	$188,649
California:	$277,564

Average Total Payments

Here:	$37,614
California:	$53,075

Number of discharges: 18

This Hospital:	2.12%
State:	0.64%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications

Average Covered Charges

This Hospital:	$100,526
State:	$90,173

Average Total Payments

Here:	$17,106
State:	$16,748

Number of discharges: 142

This Hospital:	16.71%
California:	7.21%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications

Average Covered Charges

Here:	$56,982
California:	$50,385

Average Total Payments

Here:	$10,137
California:	$9,612

Number of discharges: 49

This Hospital:	5.76%
California:	2.35%

Simple Pneumonia and Pleurisy with Complications

Average Covered Charges

This Hospital:	$50,650
State:	$48,755

Average Total Payments

Here:	$9,130
California:	$8,695

Number of discharges: 16

This Hospital:	1.88%
State:	2.75%

Simple Pneumonia and Pleurisy without Complications

Average Covered Charges

This Hospital:	$38,536
California:	$34,477

Average Total Payments

This Hospital:	$6,245
California:	$5,838

Number of discharges: 15

This Hospital:	1.76%
State:	0.97%

Syncope and Collapse

Average Covered Charges

This Hospital:	$39,475
State:	$37,038

Average Total Payments

This Hospital:	$6,333
California:	$6,233

Number of discharges: 16

This Hospital:	1.88%
California:	1.60%

WHITTIER HOSPITAL MEDICAL CENTER - WHITTIER, CA

Process of Care

Heart Attack

Heart Failure

Pneumonia

Surgery

Outcome of Care

Use of Medical Imaging

Hospital Consumer Assessment of Healthcare Providers

Complaint Deficiency

Hospital Acquired Conditions

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

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