WESTERN MEDICAL CENTER SANTA ANA - SANTA ANA, CA

Submitted by:michael price, communications manager
Hospital phone number change


Correct number is 714-953-3500

Institution representatives - add corrected or new information about WESTERN MEDICAL CENTER SANTA ANA »

Addresss:
1001 NORTH TUSTIN AVENUE
SANTA ANA, CA, 92705
Phone (make sure to verify first before calling): (714) 953-3331

Hospital Type: Acute Care Hospitals
Hospital Owner: Proprietary
Emergency Services: Yes
Type: Psychiatric Units

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 317.00
Registered Professional Nurses : 327.10
Other Salaried Personnel : 163.50
Dieticians : 0.40
Occupational Therapists : 3.40
Physical Therapists : 3.80
Registered Pharmacists : 10.80
Respiratory Therapists : 24.30
Speech Pathologists Or Audiologists : 1.60
Medical Social Workers : 6.50
Medical Laboratory Technologists : 12.10
Nuclear Medicine Technicians : 1.10
Diagnostic Radiology Technicians : 14.10
Nurse Practitioners: 21.20

Number Of Beds
Total: 282
Total Certified: 282
Psychiatric Unit Beds: 28

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Ambulance (Owned) Services
Anatomical Laboratory Services
Anesthesia Services
Audiology Services
Blood Bank Services
Burn Care Unit Services
CT Scanner Services
Cardiac Catheterization Laboratory Services
Cardio-Thoracic Surgery Services
Certified Trauma Center Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Diagnostic Radiology Services
Dietary Services
Emergency Psychiatric Services
Emergency Services
Geriatric Psychiatric Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
ICU - Neonatal Services
ICU - Pediatric Services
ICU - Surgical Services
Inpatient Rehabilitation (Carf Accredited) Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Medicare Certified Transplant Center Services
Neonatal Nursery Services
Neurosurgical Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Organ Bank Services
Organ Transplant Services
Orthopedic Surgery Services
Outpatient Rehabilitation Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Reconstructive Surgery Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services
Urgent Care Center Services

Hospital Acquired Conditions

Falls and injuries
Here:

0.895%
State:

0.625%
Blood infection from a catheter in a large vein
This Hospital:

0.597%
State:

0.530%
Infection from a Urinary Catheter
This Hospital:

0.298%
California:

0.608%
Severe pressure sores (bed sores)
This Hospital:

0.895%
State:

0.321%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 39%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

6%
State:

7%
Usually
This Hospital:

19%
State:

21%
Always
Here:

75%
California:

72%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

5%
State:

6%
Usually
Here:

17%
California:

17%
Always
This Hospital:

78%
California:

77%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

10%
California:

13%
Usually
This Hospital:

30%
State:

28%
Always
This Hospital:

60%
California:

59%

How often was patients' pain well controlled?

Sometimes or never
Here:

5%
State:

8%
Usually
Here:

24%
California:

25%
Always
This Hospital:

71%
California:

67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

25%
State:

23%
Usually
Here:

16%
State:

19%
Always
This Hospital:

59%
California:

58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

14%
State:

10%
Usually
Here:

21%
California:

21%
Always
Here:

65%
State:

69%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

18%
State:

18%
Usually
Here:

36%
State:

33%
Always
Here:

46%
California:

49%

Were patients given information about what to do during their recovery at home?

Yes
Here:

78%
State:

81%
No
This Hospital:

22%
California:

19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

11%
State:

10%
7 or 8
This Hospital:

23%
State:

24%
9 or 10
This Hospital:

66%
California:

66%

Would patients recommend the hospital to friends and family?

No
This Hospital:

7%
California:

7%
Yes, probably
This Hospital:

26%
California:

24%
Yes, definitely
Here:

67%
State:

69%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$29,004
California:

$46,809
Average Total Payments
This Hospital:

$8,779
State:

$8,290
Number of discharges: 13
Here:

3.39%
California:

1.75%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$27,906
State:

$46,039
Average Total Payments
Here:

$9,141
State:

$8,685
Number of discharges: 11
Here:

2.86%
State:

1.95%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$33,578
State:

$47,292
Average Total Payments
Here:

$9,464
California:

$8,831
Number of discharges: 25
Here:

6.51%
California:

2.91%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$72,908
California:

$70,963
Average Total Payments
Here:

$14,673
California:

$13,159
Number of discharges: 29
Here:

7.55%
State:

3.03%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$54,895
California:

$55,669
Average Total Payments
This Hospital:

$11,202
California:

$9,837
Number of discharges: 19
This Hospital:

4.95%
California:

1.65%
Intracranial Hemorrhage or Cerebral Infarction with Major Complications
Average Covered Charges
This Hospital:

$77,569
State:

$95,326
Average Total Payments
Here:

$16,862
State:

$17,327
Number of discharges: 27
This Hospital:

7.03%
California:

1.11%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
Here:

$37,545
California:

$52,262
Average Total Payments
This Hospital:

$10,874
California:

$10,172
Number of discharges: 11
Here:

2.86%
State:

0.99%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$31,720
California:

$36,114
Average Total Payments
Here:

$7,160
California:

$6,728
Number of discharges: 15
This Hospital:

3.91%
California:

2.98%
Medical Back Problems without Major Complications
Average Covered Charges
Here:

$43,282
State:

$42,156
Average Total Payments
This Hospital:

$7,684
California:

$6,908
Number of discharges: 15
This Hospital:

3.91%
State:

0.92%
Percutaneous Cardiovascular Procedures with Drug-Eluting Stent without Major Complications
Average Covered Charges
This Hospital:

$78,198
California:

$102,086
Average Total Payments
Here:

$18,319
California:

$16,769
Number of discharges: 11
Here:

2.86%
State:

1.40%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$48,724
State:

$48,439
Average Total Payments
This Hospital:

$9,426
State:

$8,967
Number of discharges: 18
Here:

4.69%
State:

1.90%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$53,527
California:

$72,128
Average Total Payments
This Hospital:

$13,951
State:

$14,548
Number of discharges: 21
Here:

5.47%
California:

1.48%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
This Hospital:

$78,480
California:

$101,885
Average Total Payments
Here:

$18,253
California:

$17,925
Number of discharges: 13
Here:

3.39%
State:

1.30%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$136,411
California:

$120,888
Average Total Payments
This Hospital:

$23,438
California:

$21,006
Number of discharges: 22
This Hospital:

5.73%
State:

0.92%
Seizures without Major Complications
Average Covered Charges
Here:

$57,128
California:

$38,752
Average Total Payments
This Hospital:

$9,175
State:

$6,932
Number of discharges: 11
Here:

2.86%
State:

0.59%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$74,564
California:

$90,173
Average Total Payments
Here:

$17,176
California:

$16,748
Number of discharges: 63
Here:

16.41%
California:

7.21%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$42,755
California:

$48,755
Average Total Payments
This Hospital:

$9,195
State:

$8,695
Number of discharges: 29
Here:

7.55%
State:

2.75%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$63,974
State:

$70,362
Average Total Payments
Here:

$14,020
State:

$12,496
Number of discharges: 20
This Hospital:

5.21%
California:

1.89%
Syncope and Collapse
Average Covered Charges
This Hospital:

$40,974
California:

$37,038
Average Total Payments
This Hospital:

$6,704
State:

$6,233
Number of discharges: 11
Here:

2.86%
California:

1.60%

Use of Medical Imaging

Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.012%
State:

0.170%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
Here:

99.0%
State:

99.3%
Percent of Patients Given Aspirin at Discharge
Here:

99.0%
State:

99.0%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

89.0%
California:

96.8%
Percent of Patients Given Beta Blocker at Discharge
Here:

95.0%
California:

98.5%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

99.6%
Percent of Patients Given PCI Within 90 Minutes Of Arrival
Here:

82.0%
California:

93.9%
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

95.0%
State:

97.2%
Patients Given a Prescription for a Statin at Discharge
Here:

96.0%
California:

97.5%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

99.0%
State:

98.9%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

95.0%
California:

96.2%
Percent of Patients Given Discharge Instructions
This Hospital:

87.0%
State:

93.5%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

93.0%
California:

99.4%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

97.0%
State:

96.1%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

99.0%
California:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

95.0%
State:

98.1%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

94.0%
State:

95.9%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

78.0%
State:

94.3%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

94.0%
State:

95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

94.0%
California:

98.1%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

92.0%
California:

96.3%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
Here:

95.0%
California:

98.2%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

88.0%
California:

96.0%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

89.0%
State:

96.9%
Percent of all Heart Surgery Patients whose blood sugar is kept under good control in the days right after surgery
This Hospital:

84.0%
State:

94.7%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
California:

99.8%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

63.0%
State:

93.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

73.0%
State:

96.1%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

91.0%
California:

95.1%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

97.0%
California:

95.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

99.0%
State:

99.6%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

15.7%
California:

14.9%
30-Day Mortality Rates from Heart Failure
Here:

11.1%
State:

10.9%
30-Day Mortality Rates from Pneumonia
This Hospital:

13.7%
California:

11.7%
30-Day Readmission Rates from Heart Attack
Here:

17.2%
State:

19.3%
30-Day Readmission Rates from Heart Failure
Here:

22.6%
California:

24.4%
30-Day Readmission Rates from Pneumonia
Here:

20.3%
California:

18.3%

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