WEST HILLS HOSPITAL & MEDICAL CENTER - WEST HILLS, CA

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WEST HILLS HOSPITAL & MEDICAL CENTER
7300 MEDICAL CENTER DR
WEST HILLS,CA 91307

County: LOS ANGELES
Type: Acute Care Hospitals
Phone (make sure to verify first before calling): (818) 676-4100
Emergency service: Yes
Ownership: Proprietary

Quality Measure Score

	Here	State Average	Nation Average
Heart Attack Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	81%	87%	85%
Heart Attack Patients Given Aspirin at Arrival	96%	96%	93%
Heart Attack Patients Given Aspirin at Discharge	91%	91%	90%
Heart Attack Patients Given Beta Blocker at Arrival	83%	91%	88%
Heart Attack Patients Given Beta Blocker at Discharge	88%	91%	91%
Heart Attack Patients Given Fibrinolytic Medication Within 30 Minutes Of Arrival	100%	51%	39%
Heart Attack Patients Given PCI Within 90 Minutes Of Arrival	42%	60%	60%
Heart Attack Patients Given Smoking Cessation Advice/Counseling	100%	89%	91%

	Here	State Average	Nation Average
Heart Failure Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	85%	86%	84%
Heart Failure Patients Given Discharge Instructions	74%	66%	66%
Heart Failure Patients Given Smoking Cessation Advice/Counseling	100%	88%	86%
Heart Failure Patients Given an Evaluation of Left Ventricular Systolic (LVS) Function	84%	88%	85%

	Here	State Average	Nation Average
Pneumonia Patients Assessed and Given Influenza Vaccination	96%	66%	75%
Pneumonia Patients Assessed and Given Pneumococcal Vaccination	83%	68%	75%
Pneumonia Patients Given Initial Antibiotic(s) within 6 Hours After Arrival	91%	92%	93%
Pneumonia Patients Given Oxygenation Assessment	100%	99%	99%
Pneumonia Patients Given Smoking Cessation Advice/Counseling	100%	82%	84%
Pneumonia Patients Given the Most Appropriate Initial Antibiotic(s)	78%	87%	86%
Pneumonia Patients Whose Initial Emergency Room Blood Culture Was Performed Prior To The Administration Of The First Hospital Dose Of Antibiotics	88%	88%	90%

	Here	State Average	Nation Average
Surgery Patients Who Received Preventative Antibiotic(s) One Hour Before Incision	92%	79%	82%
Surgery Patients Who Received Treatment To Prevent Blood Clots Within 24 Hours Before or After Selected Surgeries to Prevent Blood Clots	85%	68%	75%
Surgery Patients Who Received the Appropriate Preventative Antibiotic(s) for Their Surgery	91%	90%	90%
Surgery Patients Whose Doctors Ordered Treatments to Prevent Blood Clots (Venous Thromboembolism) For Certain Types of Surgeries	88%	73%	79%
Surgery Patients Whose Preventative Antibiotic(s) are Stopped Within 24 hours After Surgery	72%	72%	78%

Hospital Consumer Assessment of Healthcare Providers & Systems Survey

How do patients rate the hospital overall?

	Here	State Average	Nation Average
Patients who gave a rating of 9 or 10 (high)	52%	60%	63%
Patients who gave a rating of 7 or 8 (medium)	30%	27%	26%
Patients who gave a rating of 6 or lower (low)	18%	13%	11%

How often did doctors communicate well with patients?

	Here	State Average	Nation Average
Doctors always communicated well	72%	76%	79%
Doctors usually communicated well	22%	18%	16%
Doctors sometimes or never communicated well	6%	6%	5%

How often did nurses communicate well with patients?

	Here	State Average	Nation Average
Nurses always communicated well	56%	67%	73%
Nurses usually communicated well	30%	25%	21%
Nurses sometimes or never communicated well	14%	8%	6%

How often did patients receive help quickly from hospital staff?

	Here	State Average	Nation Average
Patients always received help as soon as they wanted	45%	54%	60%
Patients usually received help as soon as they wanted	30%	30%	28%
Patients sometimes or never received help as soon as they wanted	25%	16%	12%

How often did staff explain about medicines before giving them to patients?

	Here	State Average	Nation Average
Staff always explained	48%	54%	58%
Staff usually explained	18%	19%	18%
Staff sometimes or never explained	34%	27%	24%

How often was patients' pain well controlled?

	Here	State Average	Nation Average
Pain was always well controlled	60%	64%	67%
Pain was usually well controlled	25%	27%	25%
Pain was sometimes or never well controlled	15%	9%	8%

How often was the area around patients' rooms kept quiet at night?

	Here	State Average	Nation Average
Always quiet at night	39%	43%	54%
Usually quiet at night	41%	35%	32%
Sometimes or never quiet at night	20%	22%	14%

How often were the patients' rooms and bathrooms kept clean?

	Here	State Average	Nation Average
Room was always clean	60%	64%	68%
Room was usually clean	26%	23%	21%
Room was sometimes or never clean	14%	13%	11%

Were patients given information about what to do during their recovery at home?

	Here	State Average	Nation Average
Yes, staff did give patients this information	75%	76%	79%
No, staff did not give patients this information	25%	24%	21%

Would patients recommend the hospital to friends and family?

	Here	State Average	Nation Average
YES, patients would definitely recommend the hospital	60%	65%	67%
YES, patients would probably recommend the hospital	29%	28%	27%
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)	11%	7%	6%

Average Medicare Payment

Angioplasty Procedures and Insertion of Drug Coated Stent into Heart Artery: $12852
Back & Neck Operations Except Back or Neck Fusion: $5265
Back & Neck Operations Except Back or Neck Fusion with Complications or Preexisting Conditions: $8050
Chest Pain: $3294
Chronic Lung Disease: $5872
Diabetes in Adults: $4493
Female Reproductive System Reconstructive Operations: $4128
Gallbladder Removal By Laparoscope: $5986
Gallbladder Removal Except By (non) Laparoscope with Complications or Preexisting Conditions: $14634
Gallbladder Removal by Laparoscope with Complications or Preexisting Conditions: $10543
Head and Neck Blood Vessel Operations: $5937
Heart Attack with Major Complications: $9583
Heart Attack without Complications: $5731
Heart Bypass Surgery: $22009
Heart Bypass Surgery with Complications or Preexisting Conditions: $30642
Heart Failure: $6439
Heart Valve Operations: $33920
Hernia Operations in Adults: $4907
Hernia Operations in Adults with Complications or Preexisting Conditions: $8196
Insertion of Heart Defibrillator: $32131
Insertion of Heart Defibrillator with Examination of Heart through a Catheter: $40244
Kidney and Bladder Operations for Cancer: $21237
Kidney and Bladder Operations with Complications or Preexisting Conditions: $26012
Major Arm & Shoulder Operations with Complications or Preexisting Conditions: $6498
Major Heart and Blood Vessel Procedures with Complications or Preexisting Conditions: $25455
Major Small & Large Intestine Operations: $9323
Minor Small and Large Bowel Procedures With Complications: $22353
Neck Fusion to Join Bones with Complications or Preexisting Conditions: $40004
Neck Fusion to Join Neck Bones: $7519
Other Bladder Operations Via the Urethra with Complications or Preexisting Conditions: $6939
Other Kidney & Urinary Tract Operations: $12120
Pacemaker Implant: $12220
Pneumonia and Pleurisy in Adults With Complications or Preexisting Conditions: $6021
Removal of Prostate Via Urethra: $3345
Removal of Prostate Via Urethra with Complications or Preexisting Conditions: $4904
Repair of Previous Hip or Knee Replacement: $13379
Replacement of Hip, Knee or Ankle or Reattachment of Thigh, Foot or Ankle: $12036
Sample of Bone Removed for Evaluation of Cancer, Infections or Other Bone Disorders: $11134
Stomach & Esophagus Operations in Adults with Complications or Preexisting Conditions: $24406
Two or More Hip, Knee or Ankle Operations: $18270
Uterus & Ovary Operations: $6015

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