WATAUGA MEDICAL CENTER - BOONE, NC

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Addresss:
336 DEERFIELD ROAD
BOONE, NC, 28607
Phone (make sure to verify first before calling): (828) 262-4100

Hospital Type: Acute Care Hospitals
Hospital Owner: Government - Local
Emergency Services: Yes

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 26.00
Registered Professional Nurses : 114.50
Other Salaried Personnel : 258.50
Certified Registered Nurse Anesthetists (CRNA) : 4.00
Dieticians : 1.00
Occupational Therapists : 1.00
Physical Therapists : 2.00
Registered Pharmacists : 3.00
Respiratory Therapists : 5.00
Medical Social Workers : 3.00

Number Of Beds
Total: 117
Total Certified: 117

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Alcohol And/Or Drug Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Burn Care Unit Services
Cardio-Thoracic Surgery Services
Certified Trauma Center Services
Clinical Laboratory Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Optometric Services
Organ Bank Services
Organ Transplant Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 38%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

4%
North Carolina:

4%
Usually
This Hospital:

18%
North Carolina:

16%
Always
This Hospital:

78%
North Carolina:

80%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

3%
North Carolina:

4%
Usually
This Hospital:

16%
State:

13%
Always
This Hospital:

81%
State:

83%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

7%
State:

9%
Usually
Here:

24%
North Carolina:

24%
Always
This Hospital:

69%
State:

67%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

5%
North Carolina:

7%
Usually
Here:

24%
North Carolina:

22%
Always
Here:

71%
North Carolina:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

18%
State:

19%
Usually
Here:

19%
State:

16%
Always
Here:

63%
State:

65%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

7%
North Carolina:

10%
Usually
This Hospital:

18%
North Carolina:

19%
Always
Here:

75%
North Carolina:

71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

8%
North Carolina:

9%
Usually
This Hospital:

34%
State:

28%
Always
This Hospital:

58%
North Carolina:

63%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

81%
State:

84%
No
Here:

19%
State:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

6%
North Carolina:

7%
7 or 8
This Hospital:

26%
North Carolina:

23%
9 or 10
Here:

68%
North Carolina:

70%

Would patients recommend the hospital to friends and family?

No
Here:

4%
State:

5%
Yes, probably
This Hospital:

24%
North Carolina:

24%
Yes, definitely
This Hospital:

72%
State:

71%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

97.0%
North Carolina:

99.4%
Percent of Patients Given Aspirin at Discharge
Here:

95.0%
North Carolina:

99.5%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

96.0%
North Carolina:

99.5%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

2
State:

8
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

98.0%
North Carolina:

96.2%
Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival
This Hospital:

75
North Carolina:

66
Patients Given a Prescription for a Statin at Discharge
This Hospital:

76.0%
State:

98.3%
Median Time to Fibrinolysis
This Hospital:

28
North Carolina:

26

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

98.0%
State:

99.5%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

95.0%
State:

97.3%
Percent of Patients Given Discharge Instructions
This Hospital:

77.0%
North Carolina:

93.8%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

97.0%
State:

95.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

99.0%
North Carolina:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

99.3%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

88.0%
North Carolina:

95.8%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

90.0%
State:

95.4%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

95.0%
State:

97.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

99.0%
State:

98.8%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

92.0%
North Carolina:

97.7%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

99.0%
North Carolina:

99.0%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

94.0%
State:

97.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

98.0%
North Carolina:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
State:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

88.0%
North Carolina:

96.0%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

95.0%
North Carolina:

97.6%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

98.0%
State:

97.7%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

92.0%
North Carolina:

96.7%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

99.0%
State:

99.8%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

14.1%
State:

15.2%
30-Day Mortality Rates from Heart Failure
Here:

9.3%
State:

11.5%
30-Day Mortality Rates from Pneumonia
This Hospital:

10.0%
State:

12.5%
30-Day Readmission Rates from Heart Attack
Here:

22.8%
North Carolina:

19.6%
30-Day Readmission Rates from Heart Failure
Here:

24.7%
North Carolina:

24.1%
30-Day Readmission Rates from Pneumonia
This Hospital:

18.7%
North Carolina:

18.8%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
Here:

22.700%
North Carolina:

33.381%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

7.800%
State:

8.387%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.031%
North Carolina:

0.085%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.014%
North Carolina:

0.026%

Hospital Acquired Conditions

Falls and injuries
Here:

0.754%
State:

0.641%
Infection from a Urinary Catheter
This Hospital:

0.188%
North Carolina:

0.553%
Severe pressure sores (bed sores)
Here:

0.188%
State:

0.266%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Complications
Average Covered Charges
This Hospital:

$15,707
North Carolina:

$23,032
Average Total Payments
Here:

$8,238
State:

$7,922
Number of discharges: 23
Here:

1.48%
State:

0.69%
Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
This Hospital:

$21,931
State:

$31,268
Average Total Payments
Here:

$12,621
North Carolina:

$12,140
Number of discharges: 20
This Hospital:

1.29%
State:

1.10%
Atherosclerosis without Major Complications
Average Covered Charges
This Hospital:

$10,787
North Carolina:

$11,840
Average Total Payments
Here:

$4,316
State:

$4,012
Number of discharges: 29
This Hospital:

1.86%
State:

0.57%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$12,209
North Carolina:

$14,669
Average Total Payments
Here:

$6,128
State:

$5,810
Number of discharges: 27
Here:

1.74%
State:

1.66%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
This Hospital:

$14,610
North Carolina:

$22,422
Average Total Payments
Here:

$9,085
North Carolina:

$8,780
Number of discharges: 14
This Hospital:

0.90%
State:

1.07%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
Here:

$11,262
North Carolina:

$10,855
Average Total Payments
Here:

$4,307
North Carolina:

$3,934
Number of discharges: 39
Here:

2.51%
North Carolina:

1.74%
Cellulitis without Major Complications
Average Covered Charges
This Hospital:

$9,253
State:

$13,979
Average Total Payments
This Hospital:

$6,216
State:

$5,681
Number of discharges: 30
This Hospital:

1.93%
State:

1.56%
Chest Pain
Average Covered Charges
Here:

$9,665
State:

$12,542
Average Total Payments
Here:

$4,054
State:

$3,788
Number of discharges: 41
Here:

2.64%
North Carolina:

2.07%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$13,292
State:

$16,598
Average Total Payments
This Hospital:

$7,186
State:

$6,474
Number of discharges: 37
Here:

2.38%
State:

1.95%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$14,850
North Carolina:

$20,025
Average Total Payments
This Hospital:

$8,622
State:

$7,977
Number of discharges: 46
This Hospital:

2.96%
North Carolina:

2.12%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
Here:

$10,168
State:

$13,090
Average Total Payments
This Hospital:

$5,333
North Carolina:

$4,841
Number of discharges: 29
This Hospital:

1.86%
State:

1.35%
Degenerative Nervous System Disorders without Major Complications
Average Covered Charges
Here:

$10,344
North Carolina:

$18,880
Average Total Payments
Here:

$6,890
North Carolina:

$6,931
Number of discharges: 20
This Hospital:

1.29%
State:

0.41%
Diabetes with Complications
Average Covered Charges
Here:

$12,115
State:

$14,802
Average Total Payments
This Hospital:

$5,941
North Carolina:

$5,742
Number of discharges: 14
Here:

0.90%
North Carolina:

0.86%
Disorders of Pancreas Except Malignancy with Complications
Average Covered Charges
This Hospital:

$21,328
State:

$18,942
Average Total Payments
Here:

$7,572
State:

$7,209
Number of discharges: 17
This Hospital:

1.09%
State:

0.34%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$10,946
State:

$14,805
Average Total Payments
This Hospital:

$5,359
State:

$5,010
Number of discharges: 65
This Hospital:

4.18%
North Carolina:

3.29%
Fractures of Hip and Pelvis without Major Complications
Average Covered Charges
This Hospital:

$9,526
North Carolina:

$12,703
Average Total Payments
This Hospital:

$5,211
State:

$4,921
Number of discharges: 24
This Hospital:

1.54%
North Carolina:

0.30%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$14,575
State:

$17,587
Average Total Payments
Here:

$7,545
State:

$6,877
Number of discharges: 28
Here:

1.80%
State:

2.04%
G.I. Hemorrhage without Complications
Average Covered Charges
This Hospital:

$8,573
North Carolina:

$13,258
Average Total Payments
This Hospital:

$5,240
North Carolina:

$4,913
Number of discharges: 11
This Hospital:

0.71%
State:

0.38%
G.I. Obstruction with Complications
Average Covered Charges
This Hospital:

$15,799
North Carolina:

$16,501
Average Total Payments
This Hospital:

$6,903
North Carolina:

$6,542
Number of discharges: 18
Here:

1.16%
State:

0.62%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$12,664
North Carolina:

$16,617
Average Total Payments
Here:

$7,339
North Carolina:

$6,986
Number of discharges: 32
Here:

2.06%
State:

3.07%
Heart Failure and Shock with Major Complications
Average Covered Charges
Here:

$19,844
North Carolina:

$23,957
Average Total Payments
Here:

$10,909
State:

$10,019
Number of discharges: 42
This Hospital:

2.70%
State:

3.02%
Heart Failure and Shock without Complications
Average Covered Charges
Here:

$9,086
State:

$12,262
Average Total Payments
This Hospital:

$5,022
North Carolina:

$4,640
Number of discharges: 21
Here:

1.35%
State:

1.14%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$32,655
North Carolina:

$36,549
Average Total Payments
Here:

$13,637
North Carolina:

$12,287
Number of discharges: 41
Here:

2.64%
North Carolina:

1.15%
Hip and Femur Procedures Except Major Joint with Major Complications
Average Covered Charges
This Hospital:

$42,987
North Carolina:

$51,964
Average Total Payments
Here:

$21,692
State:

$20,393
Number of discharges: 20
Here:

1.29%
North Carolina:

0.31%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$14,981
North Carolina:

$21,044
Average Total Payments
This Hospital:

$8,465
North Carolina:

$7,833
Number of discharges: 33
This Hospital:

2.12%
State:

1.70%
Intracranial Hemorrhage or Cerebral Infarction with Major Complications
Average Covered Charges
This Hospital:

$22,363
North Carolina:

$33,640
Average Total Payments
This Hospital:

$13,400
North Carolina:

$13,385
Number of discharges: 12
Here:

0.77%
State:

1.01%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
This Hospital:

$12,321
State:

$16,936
Average Total Payments
Here:

$6,048
North Carolina:

$5,642
Number of discharges: 18
Here:

1.16%
North Carolina:

0.90%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$10,388
State:

$14,052
Average Total Payments
Here:

$5,759
North Carolina:

$5,326
Number of discharges: 53
Here:

3.41%
State:

2.46%
Laparoscopic Cholecystectomy without C.D.E. with Complications
Average Covered Charges
Here:

$40,437
North Carolina:

$35,564
Average Total Payments
This Hospital:

$14,585
State:

$11,600
Number of discharges: 11
This Hospital:

0.71%
North Carolina:

0.25%
Laparoscopic Cholecystectomy without C.D.E. without Complications
Average Covered Charges
Here:

$22,488
State:

$24,457
Average Total Payments
This Hospital:

$10,589
State:

$7,823
Number of discharges: 14
Here:

0.90%
State:

0.22%
Major Gastrointestinal Disorders and Peritoneal Infections with Complications
Average Covered Charges
This Hospital:

$12,749
North Carolina:

$19,451
Average Total Payments
This Hospital:

$9,233
North Carolina:

$9,005
Number of discharges: 13
This Hospital:

0.84%
North Carolina:

0.36%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$41,306
North Carolina:

$42,293
Average Total Payments
Here:

$15,421
State:

$13,554
Number of discharges: 100
This Hospital:

6.43%
North Carolina:

6.15%
Major Small and Large Bowel Procedures with Major Complications
Average Covered Charges
This Hospital:

$59,912
North Carolina:

$94,398
Average Total Payments
This Hospital:

$36,607
North Carolina:

$37,641
Number of discharges: 12
This Hospital:

0.77%
State:

0.50%
Medical Back Problems without Major Complications
Average Covered Charges
This Hospital:

$10,970
North Carolina:

$16,502
Average Total Payments
Here:

$6,071
State:

$5,833
Number of discharges: 23
Here:

1.48%
State:

0.66%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications
Average Covered Charges
This Hospital:

$12,194
North Carolina:

$19,995
Average Total Payments
This Hospital:

$8,351
State:

$8,055
Number of discharges: 14
This Hospital:

0.90%
State:

0.85%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$8,687
State:

$13,158
Average Total Payments
This Hospital:

$5,131
State:

$4,790
Number of discharges: 34
Here:

2.19%
North Carolina:

1.96%
Other Circulatory System Diagnoses with Major Complications
Average Covered Charges
Here:

$13,907
State:

$32,616
Average Total Payments
Here:

$12,737
State:

$13,658
Number of discharges: 11
Here:

0.71%
State:

0.75%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$15,615
North Carolina:

$21,562
Average Total Payments
This Hospital:

$9,433
State:

$8,579
Number of discharges: 46
Here:

2.96%
North Carolina:

1.96%
Pulmonary Embolism without Major Complications
Average Covered Charges
Here:

$14,654
North Carolina:

$18,944
Average Total Payments
This Hospital:

$7,648
State:

$7,213
Number of discharges: 12
Here:

0.77%
North Carolina:

0.57%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
Here:

$13,122
North Carolina:

$14,717
Average Total Payments
This Hospital:

$5,878
State:

$5,673
Number of discharges: 13
Here:

0.84%
State:

1.29%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$16,176
North Carolina:

$16,705
Average Total Payments
Here:

$7,610
State:

$6,949
Number of discharges: 35
This Hospital:

2.25%
North Carolina:

2.38%
Renal Failure with Major Complications
Average Covered Charges
Here:

$21,417
North Carolina:

$26,632
Average Total Payments
This Hospital:

$11,906
North Carolina:

$11,435
Number of discharges: 23
This Hospital:

1.48%
North Carolina:

1.71%
Renal Failure without Complications
Average Covered Charges
This Hospital:

$8,360
State:

$11,357
Average Total Payments
This Hospital:

$4,919
North Carolina:

$4,583
Number of discharges: 11
Here:

0.71%
North Carolina:

0.30%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
This Hospital:

$24,589
State:

$22,947
Average Total Payments
Here:

$10,722
North Carolina:

$9,860
Number of discharges: 31
Here:

1.99%
North Carolina:

0.84%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
Here:

$33,237
State:

$30,856
Average Total Payments
This Hospital:

$15,073
North Carolina:

$13,291
Number of discharges: 34
Here:

2.19%
North Carolina:

1.35%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$33,582
State:

$45,134
Average Total Payments
Here:

$17,083
North Carolina:

$16,101
Number of discharges: 12
Here:

0.77%
North Carolina:

0.98%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$24,869
State:

$32,059
Average Total Payments
Here:

$13,703
State:

$12,838
Number of discharges: 59
This Hospital:

3.79%
North Carolina:

5.09%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
This Hospital:

$14,133
State:

$19,865
Average Total Payments
Here:

$8,405
North Carolina:

$7,684
Number of discharges: 30
Here:

1.93%
North Carolina:

1.78%
Signs and Symptoms without Major Complications
Average Covered Charges
This Hospital:

$7,622
State:

$13,822
Average Total Payments
Here:

$4,933
North Carolina:

$4,799
Number of discharges: 23
This Hospital:

1.48%
State:

0.58%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$15,192
North Carolina:

$17,495
Average Total Payments
This Hospital:

$7,455
State:

$6,811
Number of discharges: 63
This Hospital:

4.05%
State:

2.26%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$22,677
North Carolina:

$25,424
Average Total Payments
Here:

$10,823
State:

$9,800
Number of discharges: 66
Here:

4.24%
State:

2.12%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
Here:

$8,950
North Carolina:

$13,441
Average Total Payments
Here:

$5,279
North Carolina:

$4,784
Number of discharges: 26
This Hospital:

1.67%
State:

0.79%
Syncope and Collapse
Average Covered Charges
This Hospital:

$10,735
State:

$14,967
Average Total Payments
This Hospital:

$5,277
State:

$4,973
Number of discharges: 19
This Hospital:

1.22%
State:

1.63%
Transient Ischemia
Average Covered Charges
This Hospital:

$10,419
North Carolina:

$15,482
Average Total Payments
This Hospital:

$5,375
North Carolina:

$4,882
Number of discharges: 16
Here:

1.03%
State:

1.10%

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