MERCY MEDICAL CENTER - MERCED, CA

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Addresss:
333 MERCY AVENUE
MERCED, CA, 95340
Phone (make sure to verify first before calling): (209) 564-5000

Hospital Type: Acute Care Hospitals
Hospital Owner: Government - Local
Emergency Services: Yes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 38.00
Registered Professional Nurses : 149.00
Other Salaried Personnel : 397.00
Occupational Therapists : 1.00
Physical Therapists : 1.50
Registered Pharmacists : 5.00
Respiratory Therapists : 12.75
Physician Assistants : 4.00
Residents (Physicians) : 15.00

Number Of Beds
Total: 287
Total Certified: 287

Provided Services
Nuclear Medicine Services
Alcohol And/Or Drug Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Organ Transplant Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Complications
Average Covered Charges
This Hospital:

$47,274
State:

$55,746
Average Total Payments
This Hospital:

$10,414
State:

$9,903
Number of discharges: 31
This Hospital:

1.07%
State:

0.48%
Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
Here:

$60,049
State:

$83,364
Average Total Payments
Here:

$15,373
State:

$15,491
Number of discharges: 31
This Hospital:

1.07%
State:

0.94%
Acute Myocardial Infarction, Discharged Alive without Complications
Average Covered Charges
Here:

$38,866
California:

$40,505
Average Total Payments
Here:

$7,116
California:

$6,444
Number of discharges: 30
This Hospital:

1.04%
State:

0.21%
Atherosclerosis without Major Complications
Average Covered Charges
Here:

$30,155
State:

$28,823
Average Total Payments
Here:

$5,239
California:

$4,913
Number of discharges: 19
Here:

0.66%
California:

0.40%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$31,326
State:

$39,980
Average Total Payments
This Hospital:

$7,464
California:

$7,146
Number of discharges: 32
Here:

1.11%
California:

1.30%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
This Hospital:

$41,448
California:

$59,369
Average Total Payments
This Hospital:

$10,990
California:

$10,810
Number of discharges: 18
Here:

0.62%
State:

0.79%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
Here:

$22,636
State:

$28,713
Average Total Payments
Here:

$5,419
State:

$4,819
Number of discharges: 32
Here:

1.11%
California:

1.18%
Cellulitis with Major Complications
Average Covered Charges
Here:

$42,555
California:

$67,232
Average Total Payments
This Hospital:

$12,728
California:

$12,858
Number of discharges: 15
Here:

0.52%
State:

0.28%
Cellulitis without Major Complications
Average Covered Charges
This Hospital:

$31,514
California:

$36,707
Average Total Payments
This Hospital:

$7,657
California:

$7,245
Number of discharges: 66
This Hospital:

2.28%
State:

2.08%
Chest Pain
Average Covered Charges
Here:

$25,256
State:

$29,034
Average Total Payments
Here:

$5,083
State:

$4,742
Number of discharges: 35
This Hospital:

1.21%
State:

2.11%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$38,985
State:

$46,809
Average Total Payments
Here:

$8,701
State:

$8,290
Number of discharges: 71
This Hospital:

2.46%
California:

1.75%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$44,014
State:

$58,013
Average Total Payments
Here:

$10,690
California:

$10,305
Number of discharges: 78
Here:

2.70%
California:

2.00%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
Here:

$29,776
California:

$35,163
Average Total Payments
This Hospital:

$6,461
State:

$6,206
Number of discharges: 34
Here:

1.18%
California:

1.11%
Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath without Major Complications
Average Covered Charges
This Hospital:

$52,909
State:

$62,234
Average Total Payments
This Hospital:

$9,585
State:

$9,681
Number of discharges: 16
This Hospital:

0.55%
California:

1.28%
Cranial and Peripheral Nerve Disorders without Major Complications
Average Covered Charges
Here:

$41,731
State:

$42,162
Average Total Payments
This Hospital:

$7,762
State:

$7,743
Number of discharges: 13
This Hospital:

0.45%
State:

0.28%
Degenerative Nervous System Disorders without Major Complications
Average Covered Charges
This Hospital:

$53,105
State:

$45,639
Average Total Payments
Here:

$8,553
State:

$8,555
Number of discharges: 11
Here:

0.38%
California:

0.31%
Diabetes with Complications
Average Covered Charges
Here:

$30,526
California:

$38,964
Average Total Payments
Here:

$7,379
State:

$7,470
Number of discharges: 22
This Hospital:

0.76%
California:

0.69%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications
Average Covered Charges
This Hospital:

$44,820
State:

$55,838
Average Total Payments
This Hospital:

$10,361
State:

$10,485
Number of discharges: 19
This Hospital:

0.66%
California:

0.67%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$32,825
California:

$36,899
Average Total Payments
This Hospital:

$6,452
California:

$6,233
Number of discharges: 68
Here:

2.35%
California:

3.09%
Fractures of Hip and Pelvis without Major Complications
Average Covered Charges
Here:

$30,862
California:

$33,350
Average Total Payments
Here:

$6,278
State:

$5,631
Number of discharges: 17
Here:

0.59%
State:

0.31%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$36,112
California:

$46,039
Average Total Payments
Here:

$9,072
State:

$8,685
Number of discharges: 60
This Hospital:

2.07%
California:

1.95%
G.I. Hemorrhage with Major Complications
Average Covered Charges
This Hospital:

$54,700
California:

$80,936
Average Total Payments
Here:

$15,257
California:

$15,696
Number of discharges: 31
Here:

1.07%
California:

0.79%
G.I. Hemorrhage without Complications
Average Covered Charges
Here:

$27,138
State:

$31,715
Average Total Payments
This Hospital:

$6,390
California:

$5,899
Number of discharges: 25
Here:

0.86%
State:

0.44%
G.I. Obstruction with Complications
Average Covered Charges
Here:

$43,637
California:

$44,086
Average Total Payments
This Hospital:

$8,440
California:

$8,042
Number of discharges: 20
Here:

0.69%
California:

0.72%
G.I. Obstruction without Complications
Average Covered Charges
Here:

$27,007
State:

$30,586
Average Total Payments
Here:

$5,685
California:

$5,436
Number of discharges: 11
Here:

0.38%
California:

0.47%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$38,524
State:

$47,292
Average Total Payments
Here:

$9,118
California:

$8,831
Number of discharges: 94
Here:

3.25%
State:

2.91%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$61,309
California:

$70,963
Average Total Payments
Here:

$13,656
California:

$13,159
Number of discharges: 147
Here:

5.08%
California:

3.03%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$27,849
California:

$32,995
Average Total Payments
This Hospital:

$6,134
California:

$5,851
Number of discharges: 19
Here:

0.66%
State:

1.02%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$69,879
California:

$88,197
Average Total Payments
This Hospital:

$16,382
State:

$15,201
Number of discharges: 37
This Hospital:

1.28%
State:

1.05%
Hip and Femur Procedures Except Major Joint with Major Complications
Average Covered Charges
This Hospital:

$93,620
California:

$139,101
Average Total Payments
Here:

$26,130
State:

$25,918
Number of discharges: 16
Here:

0.55%
California:

0.25%
Hip and Femur Procedures Except Major Joint without Complications
Average Covered Charges
This Hospital:

$71,039
California:

$68,603
Average Total Payments
This Hospital:

$13,605
State:

$12,359
Number of discharges: 14
This Hospital:

0.48%
State:

0.32%
Infectious and Parasitic Diseases with O.R. Procedure with Major Complications
Average Covered Charges
Here:

$237,093
State:

$260,329
Average Total Payments
Here:

$53,375
California:

$51,393
Number of discharges: 31
This Hospital:

1.07%
California:

0.87%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$48,497
State:

$55,669
Average Total Payments
This Hospital:

$10,079
State:

$9,837
Number of discharges: 53
This Hospital:

1.83%
California:

1.65%
Intracranial Hemorrhage or Cerebral Infarction with Major Complications
Average Covered Charges
Here:

$71,549
California:

$95,326
Average Total Payments
This Hospital:

$16,554
State:

$17,327
Number of discharges: 40
Here:

1.38%
State:

1.11%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
Here:

$39,669
California:

$42,438
Average Total Payments
Here:

$7,182
California:

$6,978
Number of discharges: 16
This Hospital:

0.55%
State:

0.78%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
Here:

$48,886
State:

$52,262
Average Total Payments
Here:

$10,909
California:

$10,172
Number of discharges: 15
This Hospital:

0.52%
State:

0.99%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$35,136
State:

$36,114
Average Total Payments
Here:

$7,039
California:

$6,728
Number of discharges: 63
This Hospital:

2.18%
California:

2.98%
Laparoscopic Cholecystectomy without C.D.E. with Complications
Average Covered Charges
Here:

$86,459
California:

$83,366
Average Total Payments
This Hospital:

$15,389
State:

$14,137
Number of discharges: 21
Here:

0.73%
State:

0.25%
Laparoscopic Cholecystectomy without C.D.E. without Complications
Average Covered Charges
This Hospital:

$64,660
State:

$55,567
Average Total Payments
This Hospital:

$13,017
State:

$9,493
Number of discharges: 15
Here:

0.52%
State:

0.23%
Major Gastrointestinal Disorders and Peritoneal Infections with Complications
Average Covered Charges
Here:

$56,197
State:

$59,926
Average Total Payments
This Hospital:

$11,482
California:

$10,745
Number of discharges: 17
This Hospital:

0.59%
California:

0.36%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$71,064
State:

$88,239
Average Total Payments
Here:

$18,650
State:

$17,187
Number of discharges: 179
This Hospital:

6.19%
State:

6.26%
Major Small and Large Bowel Procedures with Complications
Average Covered Charges
This Hospital:

$152,343
California:

$124,615
Average Total Payments
This Hospital:

$24,740
California:

$22,968
Number of discharges: 20
Here:

0.69%
California:

0.69%
Major Small and Large Bowel Procedures with Major Complications
Average Covered Charges
Here:

$280,035
California:

$258,767
Average Total Payments
This Hospital:

$57,843
California:

$49,384
Number of discharges: 25
This Hospital:

0.86%
California:

0.51%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications
Average Covered Charges
Here:

$24,572
State:

$49,218
Average Total Payments
Here:

$9,824
State:

$10,092
Number of discharges: 18
Here:

0.62%
State:

0.94%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$28,181
State:

$32,446
Average Total Payments
This Hospital:

$6,162
State:

$5,975
Number of discharges: 34
This Hospital:

1.18%
State:

2.21%
Other Circulatory System Diagnoses with Complications
Average Covered Charges
Here:

$37,817
State:

$51,984
Average Total Payments
This Hospital:

$8,598
California:

$9,172
Number of discharges: 11
Here:

0.38%
California:

0.18%
Other Circulatory System Diagnoses with Major Complications
Average Covered Charges
This Hospital:

$68,261
State:

$89,034
Average Total Payments
This Hospital:

$17,323
State:

$17,349
Number of discharges: 27
Here:

0.93%
California:

0.83%
Other Digestive System Diagnoses with Complications
Average Covered Charges
Here:

$33,405
State:

$49,604
Average Total Payments
Here:

$8,857
California:

$8,812
Number of discharges: 23
Here:

0.80%
State:

0.66%
Peripheral Vascular Disorders with Complications
Average Covered Charges
This Hospital:

$45,871
California:

$46,464
Average Total Payments
This Hospital:

$8,851
California:

$8,334
Number of discharges: 29
This Hospital:

1.00%
State:

0.45%
Permanent Cardiac Pacemaker Implant with Complications
Average Covered Charges
Here:

$84,927
State:

$107,281
Average Total Payments
This Hospital:

$22,761
State:

$22,071
Number of discharges: 15
This Hospital:

0.52%
State:

0.47%
Poisoning and Toxic Effects of Drugs without Major Complications
Average Covered Charges
This Hospital:

$29,596
California:

$32,752
Average Total Payments
This Hospital:

$6,085
California:

$5,599
Number of discharges: 19
This Hospital:

0.66%
State:

0.35%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$57,569
California:

$64,758
Average Total Payments
Here:

$12,650
State:

$11,179
Number of discharges: 37
Here:

1.28%
California:

1.15%
Pulmonary Embolism without Major Complications
Average Covered Charges
This Hospital:

$43,264
State:

$51,386
Average Total Payments
Here:

$9,191
State:

$8,854
Number of discharges: 12
Here:

0.41%
State:

0.29%
Red Blood Cell Disorders with Major Complications
Average Covered Charges
This Hospital:

$45,265
California:

$54,654
Average Total Payments
Here:

$11,368
California:

$11,520
Number of discharges: 36
This Hospital:

1.24%
California:

0.36%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$30,044
California:

$35,878
Average Total Payments
This Hospital:

$7,116
State:

$7,039
Number of discharges: 45
Here:

1.56%
State:

1.21%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$45,006
California:

$48,439
Average Total Payments
This Hospital:

$9,271
State:

$8,967
Number of discharges: 83
Here:

2.87%
California:

1.90%
Renal Failure with Major Complications
Average Covered Charges
Here:

$90,436
California:

$72,128
Average Total Payments
This Hospital:

$16,125
California:

$14,548
Number of discharges: 35
This Hospital:

1.21%
California:

1.48%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$61,759
State:

$70,949
Average Total Payments
This Hospital:

$13,071
State:

$12,543
Number of discharges: 67
This Hospital:

2.32%
State:

1.04%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
This Hospital:

$113,579
State:

$101,885
Average Total Payments
Here:

$20,992
State:

$17,925
Number of discharges: 78
This Hospital:

2.70%
California:

1.30%
Respiratory System Diagnosis with Ventilator Support 96+ Hours
Average Covered Charges
Here:

$222,687
State:

$262,024
Average Total Payments
This Hospital:

$45,867
State:

$48,700
Number of discharges: 12
Here:

0.41%
State:

0.44%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$100,181
California:

$120,888
Average Total Payments
This Hospital:

$20,429
California:

$21,006
Number of discharges: 35
Here:

1.21%
California:

0.92%
Seizures without Major Complications
Average Covered Charges
This Hospital:

$31,982
California:

$38,752
Average Total Payments
Here:

$6,729
California:

$6,932
Number of discharges: 23
Here:

0.80%
California:

0.59%
Septicemia or Severe Sepsis with Mechanical Ventilation 96+ Hours
Average Covered Charges
Here:

$273,202
California:

$277,564
Average Total Payments
Here:

$59,990
California:

$53,075
Number of discharges: 14
Here:

0.48%
California:

0.64%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$84,111
California:

$90,173
Average Total Payments
Here:

$17,405
State:

$16,748
Number of discharges: 244
This Hospital:

8.44%
California:

7.21%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
This Hospital:

$43,571
State:

$50,385
Average Total Payments
Here:

$10,190
State:

$9,612
Number of discharges: 92
This Hospital:

3.18%
State:

2.35%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$45,644
California:

$48,755
Average Total Payments
This Hospital:

$9,339
State:

$8,695
Number of discharges: 97
Here:

3.35%
California:

2.75%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$63,061
State:

$70,362
Average Total Payments
Here:

$12,903
State:

$12,496
Number of discharges: 105
Here:

3.63%
California:

1.89%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$37,436
California:

$34,477
Average Total Payments
This Hospital:

$6,410
State:

$5,838
Number of discharges: 29
Here:

1.00%
California:

0.97%
Syncope and Collapse
Average Covered Charges
This Hospital:

$40,936
State:

$37,038
Average Total Payments
This Hospital:

$6,485
California:

$6,233
Number of discharges: 16
This Hospital:

0.55%
California:

1.60%
Transient Ischemia
Average Covered Charges
Here:

$35,718
State:

$37,396
Average Total Payments
Here:

$6,538
California:

$6,120
Number of discharges: 29
Here:

1.00%
State:

0.94%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

9.200%
California:

8.180%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.018%
California:

0.170%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.009%
California:

0.043%
Outpatients with brain CT scans who got a sinus CT scan at the same time
This Hospital:

4.200%
State:

1.898%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

100.0%
California:

99.3%
Percent of Patients Given Aspirin at Discharge
This Hospital:

100.0%
California:

99.0%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

96.8%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
State:

98.5%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

99.6%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

15
California:

9
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

100.0%
California:

97.2%
Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival
Here:

56
State:

69
Patients Given a Prescription for a Statin at Discharge
Here:

88.0%
California:

97.5%
Median Time to Fibrinolysis
This Hospital:

28
State:

27

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

99.0%
California:

98.9%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

98.0%
California:

96.2%
Percent of Patients Given Discharge Instructions
Here:

96.0%
State:

93.5%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

99.4%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

98.0%
California:

96.1%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

94.0%
California:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

98.1%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

96.0%
State:

95.9%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

97.0%
State:

94.3%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

94.0%
State:

95.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

98.0%
California:

98.1%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

98.0%
State:

96.3%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
Here:

97.0%
State:

98.2%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

95.0%
California:

96.0%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

96.0%
State:

96.9%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
State:

99.8%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

88.0%
California:

93.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

92.0%
California:

96.1%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

96.0%
State:

95.1%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

92.0%
State:

95.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

100.0%
State:

99.6%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

17.2%
California:

14.9%
30-Day Mortality Rates from Heart Failure
This Hospital:

12.9%
State:

10.9%
30-Day Mortality Rates from Pneumonia
Here:

14.0%
State:

11.7%
30-Day Readmission Rates from Heart Attack
Here:

18.3%
California:

19.3%
30-Day Readmission Rates from Heart Failure
This Hospital:

24.1%
California:

24.4%
30-Day Readmission Rates from Pneumonia
Here:

22.0%
California:

18.3%

Hospital Acquired Conditions

Falls and injuries
Here:

0.597%
State:

0.625%
Blood infection from a catheter in a large vein
Here:

0.358%
State:

0.530%
Infection from a Urinary Catheter
This Hospital:

0.119%
California:

0.608%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 23%

How often did nurses communicate well with patients?

Sometimes or never
Here:

6%
State:

7%
Usually
This Hospital:

20%
State:

21%
Always
Here:

74%
State:

72%

How often did doctors communicate well with patients?

Sometimes or never
Here:

6%
California:

6%
Usually
Here:

17%
State:

17%
Always
This Hospital:

77%
California:

77%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

15%
California:

13%
Usually
Here:

28%
California:

28%
Always
This Hospital:

57%
California:

59%

How often was patients' pain well controlled?

Sometimes or never
Here:

8%
California:

8%
Usually
This Hospital:

25%
California:

25%
Always
This Hospital:

67%
State:

67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

20%
California:

23%
Usually
Here:

17%
California:

19%
Always
Here:

63%
California:

58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

7%
State:

10%
Usually
Here:

18%
State:

21%
Always
Here:

75%
California:

69%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

11%
State:

18%
Usually
This Hospital:

29%
State:

33%
Always
This Hospital:

60%
State:

49%

Were patients given information about what to do during their recovery at home?

Yes
Here:

84%
State:

81%
No
Here:

16%
California:

19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

10%
California:

10%
7 or 8
This Hospital:

24%
California:

24%
9 or 10
Here:

66%
California:

66%

Would patients recommend the hospital to friends and family?

No
This Hospital:

6%
California:

7%
Yes, probably
This Hospital:

26%
California:

24%
Yes, definitely
This Hospital:

68%
California:

69%

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