SUTTER MATERNITY AND SURGERY CENTER OF SANTA CRUZ - SANTA CRUZ, CA

Submitted by:Betsy Stone, Director, Quality and Patient Safety
Accreditation effective date: February 2010
Accreditation expiration date: February 2013
Accreditation indicator: The Joint Commission
Registered pharmacists: 2
Current survey date: February 2010

Institution representatives - add corrected or new information about SUTTER MATERNITY AND SURGERY CENTER OF SANTA CRUZ »

Addresss:
2900 CHANTICLEER AVENUE
SANTA CRUZ, CA, 95065
Phone (make sure to verify first before calling): (831) 477-2200

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: No

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 1.00
Registered Professional Nurses : 59.10
Other Salaried Personnel : 47.92
Dieticians : 1.00
Registered Pharmacists : 1.00
Respiratory Therapists : 0.70

Number Of Beds
Total: 30
Total Certified: 30

Provided Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Inpatient Surgical Services
Operating Room Services
Outpatient Surgery Unit Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$65,325
State:

$88,239
Average Total Payments
Here:

$18,418
California:

$17,187
Number of discharges: 53
This Hospital:

100.00%
California:

6.26%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 45%

How often did nurses communicate well with patients?

Sometimes or never
Here:

3%
State:

7%
Usually
Here:

14%
State:

21%
Always
This Hospital:

83%
State:

72%

How often did doctors communicate well with patients?

Sometimes or never
Here:

4%
State:

6%
Usually
Here:

13%
State:

17%
Always
This Hospital:

83%
State:

77%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

7%
State:

13%
Usually
Here:

17%
California:

28%
Always
This Hospital:

76%
California:

59%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

6%
California:

8%
Usually
Here:

20%
California:

25%
Always
Here:

74%
California:

67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

15%
California:

23%
Usually
Here:

15%
California:

19%
Always
This Hospital:

70%
California:

58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

5%
California:

10%
Usually
This Hospital:

16%
California:

21%
Always
This Hospital:

79%
California:

69%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

7%
California:

18%
Usually
This Hospital:

23%
State:

33%
Always
Here:

70%
California:

49%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

87%
California:

81%
No
This Hospital:

13%
California:

19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

4%
State:

10%
7 or 8
This Hospital:

8%
State:

24%
9 or 10
Here:

88%
California:

66%

Would patients recommend the hospital to friends and family?

No
This Hospital:

2%
California:

7%
Yes, probably
Here:

6%
State:

24%
Yes, definitely
This Hospital:

92%
California:

69%

Process of Care

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

99.0%
State:

98.1%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

99.0%
California:

96.3%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

98.0%
State:

98.2%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

100.0%
State:

96.0%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

100.0%
California:

96.9%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
California:

99.8%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

98.0%
California:

93.9%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

100.0%
California:

96.1%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

100.0%
State:

95.1%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

98.0%
State:

95.5%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
California:

99.6%

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