SOUTHAMPTON MEMORIAL HOSPITAL - FRANKLIN, VA

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Addresss:
100 FAIRVIEW DRIVE
FRANKLIN, VA, 23851
Phone (make sure to verify first before calling): (757) 569-6100

Hospital Type: Acute Care Hospitals
Hospital Owner: Proprietary
Emergency Services: Yes

Overall Star Rating: 4 Stars
Health Inspections Star Rating: 4 Stars
Nurse Staffing Star Rating: 2 Stars
Quality Measures Star Rating: 3 Stars
RN Only Star Rating: 2 Stars

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 39.68
Registered Professional Nurses : 56.80
Other Salaried Personnel : 331.15
Certified Registered Nurse Anesthetists (CRNA) : 1.00
Dieticians : 1.00
Occupational Therapists : 1.38
Physical Therapists : 2.38
Registered Pharmacists : 4.00
Respiratory Therapists : 6.45
Speech Pathologists Or Audiologists : 1.63
Physicians : 5.00
Medical Social Workers : 0.75

Number Of Beds
Total: 82
Total Certified: 82

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Alcohol And/Or Drug Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Organ Transplant Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services

Complaint Deficiency

Quality Measures

Percent of long-stay residents whose need for help with daily activities has increased
This Hospital:

26.9%
State:

18.8%
Percent of long-stay residents who self-report moderate to severe pain
This Hospital:

11.9%
State:

10.6%
Percent of long-stay high-risk residents with pressure ulcers
Here:

5.6%
State:

7.0%
Percent of long-stay residents who lose too much weight
Here:

7.8%
State:

7.6%
Percent of long-stay low-risk residents who lose control of their bowels or bladder
Here:

29.3%
Virginia:

51.2%
Percent of long-stay residents who have had a catheter inserted and left in their bladder
Here:

2.1%
Virginia:

3.2%
Percent of long-stay residents with a urinary tract infection
This Hospital:

3.9%
Virginia:

7.9%
Percent of long-stay residents who have depressive symptoms
Here:

3.2%
Virginia:

4.7%
Percent of long-stay residents who were physically restrained
Here:

1.0%
Virginia:

1.0%
Percent of long-stay residents experiencing one or more falls with major injury
Here:

2.0%
State:

3.2%
Percent of long-stay residents assessed and given, appropriately, the seasonal influenza vaccine
This Hospital:

100.0%
Virginia:

93.7%
Percent of long-stay residents assessed and given, appropriately, the pneumococcal vaccine
Here:

100.0%
Virginia:

94.6%
Percent of short-stay residents who self-report moderate to severe pain
Here:

23.0%
State:

19.3%
Percent of short-stay residents with Pressure ulcers that are new or worsened
This Hospital:

1.3%
Virginia:

1.3%
Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine
Here:

95.7%
Virginia:

85.3%
Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine
This Hospital:

95.9%
State:

83.6%
Percent of long-stay residents who received an antipsychotic medication
This Hospital:

16.3%
State:

22.2%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
Here:

100.0%
Virginia:

99.5%
Percent of Patients Given Aspirin at Discharge
This Hospital:

100.0%
State:

99.3%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
State:

99.1%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

3
State:

9
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

98.0%
Virginia:

98.1%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

93.0%
Virginia:

97.9%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

99.5%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

94.0%
State:

97.3%
Percent of Patients Given Discharge Instructions
This Hospital:

93.0%
State:

94.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
Virginia:

99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

98.0%
Virginia:

97.0%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

98.0%
State:

97.5%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

99.4%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

97.0%
Virginia:

95.5%
Percent of Patients Assessed and Given Influenza Vaccination
Here:

97.0%
State:

94.9%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

100.0%
Virginia:

96.9%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

99.0%
State:

98.4%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

97.0%
State:

97.7%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
Here:

96.0%
Virginia:

98.9%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

100.0%
State:

97.1%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

100.0%
Virginia:

97.9%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
Virginia:

100.0%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

86.0%
State:

95.0%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

89.0%
State:

97.7%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

94.0%
State:

96.9%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
State:

99.9%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

15.3%
Virginia:

15.2%
30-Day Mortality Rates from Heart Failure
Here:

11.3%
Virginia:

11.6%
30-Day Mortality Rates from Pneumonia
Here:

13.2%
Virginia:

12.2%
30-Day Readmission Rates from Heart Attack
Here:

19.0%
Virginia:

20.0%
30-Day Readmission Rates from Heart Failure
This Hospital:

27.3%
State:

24.6%
30-Day Readmission Rates from Pneumonia
This Hospital:

18.9%
Virginia:

19.2%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
Here:

$42,350
State:

$36,558
Average Total Payments
Here:

$11,636
State:

$11,483
Number of discharges: 12
This Hospital:

1.66%
State:

0.87%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$23,068
State:

$16,713
Average Total Payments
Here:

$5,366
Virginia:

$5,355
Number of discharges: 15
This Hospital:

2.07%
Virginia:

1.46%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$20,278
Virginia:

$11,985
Average Total Payments
This Hospital:

$3,649
Virginia:

$3,674
Number of discharges: 42
This Hospital:

5.81%
Virginia:

1.66%
Cellulitis without Major Complications
Average Covered Charges
This Hospital:

$18,189
State:

$16,080
Average Total Payments
Here:

$5,360
Virginia:

$5,268
Number of discharges: 27
Here:

3.73%
State:

1.88%
Chest Pain
Average Covered Charges
Here:

$17,227
State:

$13,309
Average Total Payments
Here:

$3,519
Virginia:

$3,508
Number of discharges: 37
Here:

5.12%
State:

2.02%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$35,582
State:

$22,971
Average Total Payments
This Hospital:

$7,492
State:

$7,375
Number of discharges: 22
Here:

3.04%
State:

2.01%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$21,301
State:

$14,677
Average Total Payments
Here:

$4,620
State:

$4,562
Number of discharges: 19
This Hospital:

2.63%
Virginia:

1.55%
Diabetes with Complications
Average Covered Charges
This Hospital:

$27,750
State:

$16,675
Average Total Payments
Here:

$5,148
Virginia:

$5,442
Number of discharges: 16
This Hospital:

2.21%
State:

0.73%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$20,814
State:

$16,267
Average Total Payments
Here:

$4,590
Virginia:

$4,677
Number of discharges: 24
This Hospital:

3.32%
State:

3.33%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$28,658
Virginia:

$18,524
Average Total Payments
This Hospital:

$6,487
State:

$6,409
Number of discharges: 28
Here:

3.87%
State:

3.24%
Heart Failure and Shock with Major Complications
Average Covered Charges
Here:

$38,984
State:

$27,627
Average Total Payments
This Hospital:

$9,411
Virginia:

$9,254
Number of discharges: 19
This Hospital:

2.63%
Virginia:

3.02%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$22,429
State:

$13,642
Average Total Payments
This Hospital:

$4,385
Virginia:

$4,360
Number of discharges: 18
This Hospital:

2.49%
State:

1.17%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$31,199
Virginia:

$23,909
Average Total Payments
Here:

$7,171
Virginia:

$7,314
Number of discharges: 17
Here:

2.35%
Virginia:

1.75%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
Here:

$23,492
State:

$19,084
Average Total Payments
This Hospital:

$5,043
State:

$5,409
Number of discharges: 12
This Hospital:

1.66%
State:

0.95%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
This Hospital:

$28,670
Virginia:

$20,337
Average Total Payments
This Hospital:

$7,602
State:

$7,368
Number of discharges: 14
This Hospital:

1.94%
State:

1.05%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$21,306
Virginia:

$15,209
Average Total Payments
This Hospital:

$5,021
Virginia:

$4,914
Number of discharges: 50
This Hospital:

6.92%
Virginia:

2.90%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$55,404
Virginia:

$47,709
Average Total Payments
This Hospital:

$13,302
State:

$13,248
Number of discharges: 45
Here:

6.22%
Virginia:

6.42%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$16,673
State:

$14,229
Average Total Payments
This Hospital:

$4,425
Virginia:

$4,420
Number of discharges: 23
Here:

3.18%
State:

2.07%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$44,782
Virginia:

$25,878
Average Total Payments
Here:

$8,196
State:

$8,160
Number of discharges: 19
This Hospital:

2.63%
State:

1.90%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$17,547
Virginia:

$16,210
Average Total Payments
This Hospital:

$5,091
State:

$5,305
Number of discharges: 13
This Hospital:

1.80%
Virginia:

1.21%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$22,647
State:

$19,940
Average Total Payments
This Hospital:

$6,392
State:

$6,384
Number of discharges: 18
This Hospital:

2.49%
Virginia:

2.46%
Renal Failure without Complications
Average Covered Charges
This Hospital:

$24,767
State:

$14,169
Average Total Payments
Here:

$4,215
State:

$4,300
Number of discharges: 11
This Hospital:

1.52%
State:

0.31%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$39,091
State:

$26,604
Average Total Payments
This Hospital:

$9,007
State:

$9,105
Number of discharges: 17
This Hospital:

2.35%
Virginia:

0.77%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
This Hospital:

$40,517
Virginia:

$37,946
Average Total Payments
Here:

$11,142
Virginia:

$12,347
Number of discharges: 11
This Hospital:

1.52%
Virginia:

1.03%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
Here:

$52,604
Virginia:

$51,609
Average Total Payments
Here:

$13,572
Virginia:

$15,311
Number of discharges: 12
Here:

1.66%
State:

0.85%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$35,518
State:

$36,847
Average Total Payments
Here:

$11,784
State:

$12,110
Number of discharges: 24
Here:

3.32%
Virginia:

5.11%
Signs and Symptoms without Major Complications
Average Covered Charges
This Hospital:

$17,801
State:

$15,097
Average Total Payments
This Hospital:

$4,393
Virginia:

$4,461
Number of discharges: 15
Here:

2.07%
Virginia:

0.65%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$35,779
Virginia:

$19,305
Average Total Payments
Here:

$6,489
State:

$6,423
Number of discharges: 39
Here:

5.39%
Virginia:

2.58%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
Here:

$44,257
State:

$27,841
Average Total Payments
Here:

$9,265
State:

$9,090
Number of discharges: 41
This Hospital:

5.67%
State:

1.96%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$22,715
Virginia:

$14,202
Average Total Payments
Here:

$4,534
State:

$4,467
Number of discharges: 22
This Hospital:

3.04%
Virginia:

1.02%
Syncope and Collapse
Average Covered Charges
Here:

$22,607
State:

$15,506
Average Total Payments
This Hospital:

$4,597
State:

$4,539
Number of discharges: 25
This Hospital:

3.46%
State:

2.14%
Transient Ischemia
Average Covered Charges
Here:

$19,866
Virginia:

$16,483
Average Total Payments
Here:

$4,907
State:

$4,621
Number of discharges: 16
Here:

2.21%
Virginia:

1.34%

Hospital Acquired Conditions

Infection from a Urinary Catheter
This Hospital:

0.412%
State:

0.546%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

4.200%
Virginia:

7.783%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.257%
State:

0.107%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.047%
Virginia:

0.028%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

3.900%
State:

5.232%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 27%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

5%
Virginia:

6%
Usually
Here:

14%
Virginia:

17%
Always
This Hospital:

81%
Virginia:

77%

How often did doctors communicate well with patients?

Sometimes or never
Here:

3%
State:

5%
Usually
This Hospital:

11%
State:

15%
Always
Here:

86%
Virginia:

80%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

12%
Virginia:

11%
Usually
Here:

22%
State:

26%
Always
Here:

66%
Virginia:

63%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

9%
State:

8%
Usually
Here:

20%
State:

23%
Always
Here:

71%
State:

69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

19%
Virginia:

21%
Usually
Here:

15%
State:

18%
Always
This Hospital:

66%
Virginia:

61%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

8%
Virginia:

10%
Usually
This Hospital:

16%
Virginia:

20%
Always
This Hospital:

76%
Virginia:

70%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

10%
State:

11%
Usually
Here:

26%
State:

30%
Always
This Hospital:

64%
State:

59%

Were patients given information about what to do during their recovery at home?

Yes
Here:

87%
Virginia:

84%
No
Here:

13%
State:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

7%
State:

9%
7 or 8
This Hospital:

21%
State:

25%
9 or 10
This Hospital:

72%
Virginia:

66%

Would patients recommend the hospital to friends and family?

No
This Hospital:

5%
Virginia:

6%
Yes, probably
Here:

30%
State:

26%
Yes, definitely
Here:

65%
State:

68%

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