SHANDS JACKSONVILLE MEDICAL CENTER (JACKSONVILLE, FL) Detailed Hospital Profile

Hospital Acquired Conditions

Falls and injuries

Here:	0.310%
Florida:	0.580%

Blood infection from a catheter in a large vein

This Hospital:	0.310%
Florida:	0.465%

Infection from a Urinary Catheter

Here:	0.186%
Florida:	0.424%

Severe pressure sores (bed sores)

Here:	0.124%
Florida:	0.207%

Signs of Uncontrolled Blood Sugar

This Hospital:	0.186%
Florida:	0.144%

Quality Measures

Percent of short-stay residents who self-report moderate to severe pain

This Hospital:	42.0%
Florida:	20.3%

Percent of short-stay residents with Pressure ulcers that are new or worsened

Here:	2.4%
State:	1.2%

Percent of short-stay residents assessed and given, appropriately, the seasonal influenza vaccine

This Hospital:	92.9%
State:	86.5%

Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine

Here:	89.7%
Florida:	86.6%

Percent of short-stay residents who newly received an antipsychotic medication

This Hospital:	0.6%
State:	3.1%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Complications

Average Covered Charges

Here:	$33,674
State:	$39,188

Average Total Payments

Here:	$10,046
Florida:	$7,236

Number of discharges: 19

This Hospital:	0.39%
State:	0.61%

Acute Myocardial Infarction, Discharged Alive with Major Complications

Average Covered Charges

Here:	$66,805
Florida:	$56,805

Average Total Payments

This Hospital:	$16,455
Florida:	$11,188

Number of discharges: 13

Here:	0.27%
State:	0.92%

Alcohol/Drug Abuse or Dependence without Rehabilitation Therapy without Major Complications

Average Covered Charges

This Hospital:	$17,581
State:	$17,371

Average Total Payments

This Hospital:	$5,784
Florida:	$4,169

Number of discharges: 32

This Hospital:	0.66%
State:	0.27%

Atherosclerosis without Major Complications

Average Covered Charges

Here:	$18,810
Florida:	$20,327

Average Total Payments

This Hospital:	$5,160
State:	$3,800

Number of discharges: 37

Here:	0.76%
State:	0.49%

Bronchitis and Asthma with Complications

Average Covered Charges

Here:	$23,581
Florida:	$28,529

Average Total Payments

This Hospital:	$7,595
State:	$5,448

Number of discharges: 35

This Hospital:	0.72%
Florida:	0.53%

Bronchitis and Asthma without Complications

Average Covered Charges

This Hospital:	$17,461
State:	$20,788

Average Total Payments

Here:	$5,364
State:	$3,912

Number of discharges: 21

This Hospital:	0.43%
Florida:	0.35%

Cardiac Arrhythmia and Conduction Disorders with Complications

Average Covered Charges

Here:	$20,104
State:	$25,508

Average Total Payments

This Hospital:	$7,399
State:	$5,155

Number of discharges: 60

This Hospital:	1.23%
State:	1.52%

Cardiac Arrhythmia and Conduction Disorders with Major Complications

Average Covered Charges

Here:	$28,543
Florida:	$36,407

Average Total Payments

Here:	$10,754
State:	$7,709

Number of discharges: 33

This Hospital:	0.68%
State:	0.78%

Cardiac Arrhythmia and Conduction Disorders without Complications

Average Covered Charges

This Hospital:	$15,617
Florida:	$17,832

Average Total Payments

Here:	$5,041
Florida:	$3,540

Number of discharges: 32

This Hospital:	0.66%
State:	2.00%

Cellulitis without Major Complications

Average Covered Charges

Here:	$21,418
State:	$25,471

Average Total Payments

Here:	$7,800
State:	$5,275

Number of discharges: 46

Here:	0.95%
Florida:	1.97%

Cervical Spinal Fusion without Complications

Average Covered Charges

Here:	$74,926
State:	$68,384

Average Total Payments

Here:	$17,133
State:	$13,018

Number of discharges: 16

This Hospital:	0.33%
State:	0.40%

Chest Pain

Average Covered Charges

Here:	$21,229
Florida:	$21,396

Average Total Payments

This Hospital:	$5,006
Florida:	$3,578

Number of discharges: 82

This Hospital:	1.69%
State:	1.81%

Chronic Obstructive Pulmonary Disease with Complications

Average Covered Charges

Here:	$26,432
State:	$32,205

Average Total Payments

Here:	$8,546
State:	$6,099

Number of discharges: 111

This Hospital:	2.28%
Florida:	2.28%

Chronic Obstructive Pulmonary Disease with Major Complications

Average Covered Charges

This Hospital:	$30,157
State:	$39,026

Average Total Payments

This Hospital:	$10,395
Florida:	$7,410

Number of discharges: 76

This Hospital:	1.56%
Florida:	2.16%

Chronic Obstructive Pulmonary Disease without Complications

Average Covered Charges

Here:	$19,610
Florida:	$23,968

Average Total Payments

This Hospital:	$6,399
Florida:	$4,534

Number of discharges: 44

Here:	0.90%
Florida:	1.78%

Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath with Major Complications

Average Covered Charges

Here:	$51,296
Florida:	$68,603

Average Total Payments

Here:	$16,940
State:	$13,197

Number of discharges: 20

This Hospital:	0.41%
Florida:	0.29%

Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath without Major Complications

Average Covered Charges

This Hospital:	$36,980
Florida:	$42,374

Average Total Payments

Here:	$9,203
Florida:	$6,838

Number of discharges: 65

Here:	1.34%
State:	1.78%

Cranial and Peripheral Nerve Disorders without Major Complications

Average Covered Charges

Here:	$24,242
State:	$29,396

Average Total Payments

This Hospital:	$7,641
State:	$5,540

Number of discharges: 30

This Hospital:	0.62%
Florida:	0.34%

Degenerative Nervous System Disorders without Major Complications

Average Covered Charges

This Hospital:	$25,543
State:	$26,941

Average Total Payments

Here:	$8,183
Florida:	$5,774

Number of discharges: 38

This Hospital:	0.78%
Florida:	0.53%

Diabetes with Complications

Average Covered Charges

Here:	$21,839
State:	$26,997

Average Total Payments

Here:	$7,405
Florida:	$5,355

Number of discharges: 68

Here:	1.40%
State:	0.66%

Dysequilibrium

Average Covered Charges

Here:	$19,663
Florida:	$23,115

Average Total Payments

Here:	$5,625
Florida:	$4,023

Number of discharges: 15

This Hospital:	0.31%
Florida:	0.43%

Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications

Average Covered Charges

This Hospital:	$34,238
Florida:	$40,249

Average Total Payments

This Hospital:	$10,818
Florida:	$7,687

Number of discharges: 41

This Hospital:	0.84%
State:	0.60%

Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications

Average Covered Charges

This Hospital:	$23,564
State:	$27,105

Average Total Payments

This Hospital:	$6,502
Florida:	$4,566

Number of discharges: 131

Here:	2.69%
Florida:	3.97%

Fx, Sprn, Strn and Disl Except Femur, Hip, Pelvis and Thigh without Major Complications

Average Covered Charges

This Hospital:	$24,078
Florida:	$21,996

Average Total Payments

This Hospital:	$6,368
State:	$4,394

Number of discharges: 15

Here:	0.31%
State:	0.36%

G.I. Hemorrhage with Complications

Average Covered Charges

This Hospital:	$27,763
Florida:	$32,281

Average Total Payments

This Hospital:	$8,990
State:	$6,280

Number of discharges: 62

Here:	1.28%
State:	1.92%

G.I. Hemorrhage with Major Complications

Average Covered Charges

This Hospital:	$52,997
Florida:	$54,357

Average Total Payments

Here:	$16,036
State:	$11,119

Number of discharges: 32

This Hospital:	0.66%
Florida:	0.63%

G.I. Obstruction with Complications

Average Covered Charges

Here:	$29,964
Florida:	$30,847

Average Total Payments

This Hospital:	$8,662
State:	$5,868

Number of discharges: 22

This Hospital:	0.45%
State:	0.78%

Heart Failure and Shock with Complications

Average Covered Charges

Here:	$21,857
Florida:	$30,027

Average Total Payments

This Hospital:	$8,908
Florida:	$6,310

Number of discharges: 158

This Hospital:	3.25%
State:	3.10%

Heart Failure and Shock with Major Complications

Average Covered Charges

This Hospital:	$35,852
Florida:	$46,190

Average Total Payments

This Hospital:	$12,794
State:	$9,405

Number of discharges: 103

This Hospital:	2.12%
Florida:	2.68%

Heart Failure and Shock without Complications

Average Covered Charges

This Hospital:	$15,764
State:	$20,832

Average Total Payments

This Hospital:	$6,042
State:	$4,234

Number of discharges: 30

Here:	0.62%
State:	1.25%

Hip and Femur Procedures Except Major Joint with Complications

Average Covered Charges

Here:	$81,555
Florida:	$62,599

Average Total Payments

This Hospital:	$16,378
Florida:	$11,419

Number of discharges: 22

Here:	0.45%
State:	1.13%

Hip and Femur Procedures Except Major Joint with Major Complications

Average Covered Charges

Here:	$121,237
Florida:	$95,253

Average Total Payments

This Hospital:	$25,976
Florida:	$19,098

Number of discharges: 17

Here:	0.35%
Florida:	0.26%

Hypertension without Major Complications

Average Covered Charges

This Hospital:	$18,318
State:	$20,835

Average Total Payments

Here:	$5,486
State:	$4,043

Number of discharges: 39

Here:	0.80%
Florida:	0.52%

Infectious and Parasitic Diseases with O.R. Procedure with Major Complications

Average Covered Charges

Here:	$129,646
State:	$169,179

Average Total Payments

Here:	$44,072
State:	$36,192

Number of discharges: 34

Here:	0.70%
State:	0.51%

Intracranial Hemorrhage or Cerebral Infarction with Complications

Average Covered Charges

Here:	$30,955
Florida:	$36,877

Average Total Payments

Here:	$10,144
State:	$7,181

Number of discharges: 78

Here:	1.60%
State:	1.36%

Intracranial Hemorrhage or Cerebral Infarction with Major Complications

Average Covered Charges

Here:	$51,516
State:	$58,736

Average Total Payments

This Hospital:	$16,128
State:	$12,157

Number of discharges: 58

Here:	1.19%
Florida:	0.78%

Intracranial Hemorrhage or Cerebral Infarction without Complications

Average Covered Charges

Here:	$22,689
Florida:	$28,580

Average Total Payments

Here:	$7,070
State:	$5,183

Number of discharges: 16

Here:	0.33%
State:	0.78%

Kidney and Urinary Tract Infections with Major Complications

Average Covered Charges

This Hospital:	$29,277
Florida:	$37,133

Average Total Payments

Here:	$10,742
Florida:	$7,488

Number of discharges: 50

Here:	1.03%
Florida:	1.01%

Kidney and Urinary Tract Infections without Major Complications

Average Covered Charges

Here:	$24,134
State:	$25,550

Average Total Payments

Here:	$7,081
Florida:	$4,912

Number of discharges: 104

This Hospital:	2.14%
Florida:	3.06%

Major Cardiovasc Procedures without Major Complications

Average Covered Charges

This Hospital:	$96,898
Florida:	$103,199

Average Total Payments

Here:	$25,104
State:	$19,936

Number of discharges: 12

This Hospital:	0.25%
State:	0.52%

Major Gastrointestinal Disorders and Peritoneal Infections with Complications

Average Covered Charges

Here:	$35,312
Florida:	$37,962

Average Total Payments

This Hospital:	$11,520
Florida:	$7,964

Number of discharges: 13

Here:	0.27%
Florida:	0.53%

Major Joint Replacement or Reattachment of Lower Extremity without Major Complications

Average Covered Charges

Here:	$73,482
Florida:	$62,092

Average Total Payments

Here:	$17,694
Florida:	$12,789

Number of discharges: 73

This Hospital:	1.50%
Florida:	5.59%

Major Small and Large Bowel Procedures with Major Complications

Average Covered Charges

This Hospital:	$189,056
State:	$165,071

Average Total Payments

This Hospital:	$45,661
State:	$34,049

Number of discharges: 19

Here:	0.39%
State:	0.54%

Medical Back Problems without Major Complications

Average Covered Charges

This Hospital:	$26,098
Florida:	$27,134

Average Total Payments

This Hospital:	$7,373
Florida:	$5,110

Number of discharges: 39

Here:	0.80%
Florida:	0.96%

Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications

Average Covered Charges

This Hospital:	$35,181
State:	$32,786

Average Total Payments

This Hospital:	$10,387
State:	$7,205

Number of discharges: 50

This Hospital:	1.03%
Florida:	0.62%

Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications

Average Covered Charges

This Hospital:	$19,534
State:	$22,072

Average Total Payments

This Hospital:	$6,185
State:	$4,329

Number of discharges: 70

Here:	1.44%
State:	1.84%

Other Circulatory System Diagnoses with Complications

Average Covered Charges

This Hospital:	$32,885
Florida:	$30,292

Average Total Payments

Here:	$9,083
State:	$6,322

Number of discharges: 26

Here:	0.53%
State:	0.32%

Other Circulatory System Diagnoses with Major Complications

Average Covered Charges

Here:	$50,828
State:	$58,481

Average Total Payments

Here:	$16,913
Florida:	$12,104

Number of discharges: 61

This Hospital:	1.25%
Florida:	0.78%

Other Digestive System Diagnoses with Complications

Average Covered Charges

This Hospital:	$24,389
Florida:	$33,317

Average Total Payments

Here:	$8,777
Florida:	$6,341

Number of discharges: 31

This Hospital:	0.64%
State:	0.69%

Other Kidney and Urinary Tract Diagnoses with Complications

Average Covered Charges

Here:	$23,879
Florida:	$30,298

Average Total Payments

Here:	$8,610
Florida:	$7,037

Number of discharges: 41

This Hospital:	0.84%
State:	0.34%

Other Kidney and Urinary Tract Diagnoses with Major Complications

Average Covered Charges

This Hospital:	$39,685
Florida:	$48,058

Average Total Payments

This Hospital:	$13,764
State:	$11,711

Number of discharges: 48

This Hospital:	0.99%
Florida:	0.25%

Other Vascular Procedures with Complications

Average Covered Charges

Here:	$82,547
Florida:	$79,753

Average Total Payments

Here:	$22,880
Florida:	$15,511

Number of discharges: 27

This Hospital:	0.56%
Florida:	0.55%

Other Vascular Procedures with Major Complications

Average Covered Charges

Here:	$71,862
State:	$94,419

Average Total Payments

This Hospital:	$25,406
State:	$20,337

Number of discharges: 34

This Hospital:	0.70%
Florida:	0.62%

Other Vascular Procedures without Complications

Average Covered Charges

This Hospital:	$56,503
Florida:	$57,492

Average Total Payments

This Hospital:	$13,390
State:	$10,124

Number of discharges: 11

Here:	0.23%
State:	0.33%

Percutaneous Cardiovascular Procedures with Drug-Eluting Stent with Major Complications or 4+ Vessels/Stents

Average Covered Charges

Here:	$93,713
Florida:	$113,350

Average Total Payments

This Hospital:	$26,891
State:	$20,514

Number of discharges: 24

This Hospital:	0.49%
Florida:	0.38%

Percutaneous Cardiovascular Procedures with Drug-Eluting Stent without Major Complications

Average Covered Charges

Here:	$69,270
Florida:	$77,938

Average Total Payments

Here:	$16,176
State:	$12,671

Number of discharges: 94

Here:	1.93%
State:	1.54%

Percutaneous Cardiovascular Procedures with Non-Drug-Eluting Stent without Major Complications

Average Covered Charges

Here:	$56,886
State:	$74,146

Average Total Payments

Here:	$14,525
Florida:	$11,133

Number of discharges: 13

Here:	0.27%
Florida:	0.44%

Percutaneous Cardiovascular Procedures without Coronary Artery Stent without Major Complications

Average Covered Charges

This Hospital:	$63,311
State:	$78,106

Average Total Payments

This Hospital:	$15,138
Florida:	$12,054

Number of discharges: 61

This Hospital:	1.25%
State:	0.55%

Peripheral Vascular Disorders with Complications

Average Covered Charges

Here:	$23,753
Florida:	$29,331

Average Total Payments

Here:	$8,687
State:	$6,086

Number of discharges: 22

Here:	0.45%
Florida:	0.66%

Peripheral Vascular Disorders without Complications

Average Covered Charges

This Hospital:	$15,881
Florida:	$19,080

Average Total Payments

Here:	$5,922
Florida:	$4,074

Number of discharges: 13

Here:	0.27%
Florida:	0.37%

Permanent Cardiac Pacemaker Implant with Complications

Average Covered Charges

This Hospital:	$80,175
State:	$77,310

Average Total Payments

This Hospital:	$21,318
State:	$15,920

Number of discharges: 14

This Hospital:	0.29%
State:	0.51%

Permanent Cardiac Pacemaker Implant without Complications

Average Covered Charges

This Hospital:	$63,086
State:	$63,051

Average Total Payments

Here:	$16,668
State:	$12,339

Number of discharges: 11

This Hospital:	0.23%
Florida:	0.47%

Poisoning and Toxic Effects of Drugs with Major Complications

Average Covered Charges

Here:	$30,220
Florida:	$47,521

Average Total Payments

Here:	$12,465
State:	$9,633

Number of discharges: 40

This Hospital:	0.82%
Florida:	0.28%

Poisoning and Toxic Effects of Drugs without Major Complications

Average Covered Charges

Here:	$23,365
State:	$21,341

Average Total Payments

Here:	$5,921
State:	$4,014

Number of discharges: 50

Here:	1.03%
Florida:	0.46%

Psychoses

Average Covered Charges

This Hospital:	$13,976
Florida:	$20,023

Average Total Payments

Here:	$8,936
State:	$7,006

Number of discharges: 622

This Hospital:	12.79%
Florida:	1.63%

Pulmonary Edema and Respiratory Failure

Average Covered Charges

Here:	$34,302
State:	$40,764

Average Total Payments

Here:	$11,338
State:	$8,129

Number of discharges: 86

This Hospital:	1.77%
State:	1.01%

Pulmonary Embolism without Major Complications

Average Covered Charges

Here:	$33,345
Florida:	$33,745

Average Total Payments

This Hospital:	$9,934
State:	$6,637

Number of discharges: 19

This Hospital:	0.39%
Florida:	0.39%

Red Blood Cell Disorders with Major Complications

Average Covered Charges

Here:	$31,268
Florida:	$40,189

Average Total Payments

Here:	$11,466
State:	$8,505

Number of discharges: 34

This Hospital:	0.70%
Florida:	0.38%

Red Blood Cell Disorders without Major Complications

Average Covered Charges

Here:	$20,844
State:	$24,594

Average Total Payments

Here:	$7,173
Florida:	$5,130

Number of discharges: 73

Here:	1.50%
Florida:	1.62%

Renal Failure with Complications

Average Covered Charges

This Hospital:	$24,818
Florida:	$31,773

Average Total Payments

This Hospital:	$9,002
State:	$6,342

Number of discharges: 175

Here:	3.60%
Florida:	2.09%

Renal Failure with Major Complications

Average Covered Charges

Here:	$41,888
Florida:	$48,665

Average Total Payments

Here:	$14,628
Florida:	$10,507

Number of discharges: 181

This Hospital:	3.72%
State:	1.42%

Renal Failure without Complications

Average Covered Charges

Here:	$16,801
Florida:	$21,361

Average Total Payments

Here:	$5,792
State:	$4,188

Number of discharges: 20

This Hospital:	0.41%
State:	0.30%

Respiratory Infections and Inflammations with Major Complications

Average Covered Charges

Here:	$49,252
Florida:	$64,640

Average Total Payments

Here:	$17,909
Florida:	$12,633

Number of discharges: 13

This Hospital:	0.27%
State:	0.89%

Respiratory System Diagnosis with Ventilator Support 96+ Hours

Average Covered Charges

Here:	$140,073
State:	$157,572

Average Total Payments

Here:	$43,711
Florida:	$34,657

Number of discharges: 12

This Hospital:	0.25%
Florida:	0.36%

Respiratory System Diagnosis with Ventilator Support <96 Hours

Average Covered Charges

Here:	$65,408
Florida:	$73,093

Average Total Payments

Here:	$19,288
State:	$14,633

Number of discharges: 48

Here:	0.99%
State:	0.97%

Seizures without Major Complications

Average Covered Charges

Here:	$23,523
Florida:	$25,327

Average Total Payments

This Hospital:	$7,004
Florida:	$5,014

Number of discharges: 91

This Hospital:	1.87%
State:	0.76%

Septicemia or Severe Sepsis with Mechanical Ventilation 96+ Hours

Average Covered Charges

This Hospital:	$163,222
Florida:	$181,537

Average Total Payments

This Hospital:	$50,377
State:	$39,562

Number of discharges: 27

Here:	0.56%
Florida:	0.25%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications

Average Covered Charges

This Hospital:	$55,848
State:	$62,484

Average Total Payments

This Hospital:	$17,209
Florida:	$12,161

Number of discharges: 296

This Hospital:	6.09%
State:	3.48%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications

Average Covered Charges

This Hospital:	$33,407
Florida:	$36,829

Average Total Payments

Here:	$10,430
State:	$7,095

Number of discharges: 84

This Hospital:	1.73%
Florida:	1.34%

Signs and Symptoms without Major Complications

Average Covered Charges

Here:	$22,134
Florida:	$22,613

Average Total Payments

This Hospital:	$6,049
Florida:	$4,291

Number of discharges: 25

Here:	0.51%
Florida:	0.74%

Simple Pneumonia and Pleurisy with Complications

Average Covered Charges

This Hospital:	$26,755
State:	$33,576

Average Total Payments

This Hospital:	$9,046
Florida:	$6,347

Number of discharges: 21

Here:	0.43%
State:	2.26%

Simple Pneumonia and Pleurisy with Major Complications

Average Covered Charges

Here:	$39,067
Florida:	$49,521

Average Total Payments

This Hospital:	$13,127
Florida:	$9,220

Number of discharges: 42

This Hospital:	0.86%
Florida:	1.45%

Syncope and Collapse

Average Covered Charges

Here:	$22,791
State:	$25,778

Average Total Payments

Here:	$6,469
Florida:	$4,531

Number of discharges: 141

Here:	2.90%
Florida:	2.45%

Transient Ischemia

Average Covered Charges

Here:	$24,748
Florida:	$27,166

Average Total Payments

Here:	$6,373
Florida:	$4,596

Number of discharges: 50

Here:	1.03%
Florida:	1.35%

Complaint Deficiency

Develop policies that prevent mistreatment, neglect, or abuse of residents or theft of resident property
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Assess the resident when the resident enters the nursing home, in a timely manner
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Provide activities to meet the interests and needs of each resident
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Allow the resident the right to participate in the planning or revision of the resident's care plan
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Make sure that each resident who enters the nursing home without a catheter is not given a catheter, and receive proper services to prevent urinary tract infections and restore normal bladder function
- Harm: Minimal harm or potential for actual harm
- Scope: Few
1) Make sure that each resident's drug regimen is free from unnecessary drugs; 2) Each resident's entire drug/medication is managed and monitored to achieve highest well being
- Harm: Minimal harm or potential for actual harm
- Scope: Few
Have a program that investigates, controls and keeps infection from spreading
- Harm: Minimal harm or potential for actual harm
- Scope: Few

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 27%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	5%
State:	7%

Usually

This Hospital:	17%
State:	20%

Always

Here:	78%
Florida:	73%

How often did doctors communicate well with patients?

Sometimes or never

Here:	5%
Florida:	7%

Usually

Here:	16%
Florida:	16%

Always

This Hospital:	79%
State:	77%

How often did patients receive help quickly from hospital staff?

Sometimes or never

This Hospital:	14%
State:	14%

Usually

Here:	23%
State:	26%

Always

This Hospital:	63%
Florida:	60%

How often was patients' pain well controlled?

Sometimes or never

Here:	8%
State:	9%

Usually

This Hospital:	22%
State:	24%

Always

This Hospital:	70%
State:	67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	22%
Florida:	25%

Usually

Here:	17%
Florida:	17%

Always

This Hospital:	61%
State:	58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	18%
State:	11%

Usually

Here:	21%
State:	21%

Always

Here:	61%
Florida:	68%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	16%
State:	13%

Usually

This Hospital:	26%
Florida:	30%

Always

Here:	58%
State:	57%

Were patients given information about what to do during their recovery at home?

Yes

Here:	83%
Florida:	81%

This Hospital:	17%
State:	19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

Here:	8%
State:	11%

7 or 8

Here:	25%
Florida:	24%

9 or 10

Here:	67%
Florida:	65%

Would patients recommend the hospital to friends and family?

This Hospital:	6%
State:	8%

Yes, probably

Here:	28%
State:	24%

Yes, definitely

Here:	66%
Florida:	68%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

Here:	34.500%
State:	32.874%

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

This Hospital:	6.200%
Florida:	9.768%

Outpatient CT scans of the abdomen that were combination (double) scans.

Here:	0.353%
Florida:	0.158%

Outpatient CT scans of the chest that were combination (double) scans.

Here:	0.200%
State:	0.041%

Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery

This Hospital:	5.100%
Florida:	6.824%

Outpatients with brain CT scans who got a sinus CT scan at the same time

Here:	3.000%
State:	3.396%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	100.0%
Florida:	99.2%

Percent of Patients Given Aspirin at Discharge

This Hospital:	100.0%
State:	99.2%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
State:	97.7%

Percent of Patients Given Beta Blocker at Discharge

This Hospital:	100.0%
Florida:	99.1%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
State:	99.9%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

Here:	90.0%
Florida:	95.4%

Patients Given a Prescription for a Statin at Discharge

This Hospital:	100.0%
Florida:	97.8%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	100.0%
Florida:	99.4%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	97.0%
Florida:	97.3%

Percent of Patients Given Discharge Instructions

Here:	95.0%
State:	93.6%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
State:	99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

Here:	86.0%
Florida:	96.6%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	91.0%
Florida:	97.5%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	97.0%
State:	99.4%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	97.0%
Florida:	96.9%

Percent of Patients Assessed and Given Influenza Vaccination

This Hospital:	84.0%
State:	96.5%

Percent of Patients Assessed and Given Pneumococcal Vaccination

Here:	84.0%
State:	97.7%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	99.0%
Florida:	98.7%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	100.0%
State:	97.4%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	97.0%
Florida:	98.4%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	98.0%
State:	97.1%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Hospital:	99.0%
State:	98.2%

Percent of all Heart Surgery Patients whose blood sugar is kept under good control in the days right after surgery

This Hospital:	90.0%
State:	96.3%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
State:	99.9%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	93.0%
State:	94.6%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	93.0%
State:	97.2%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

This Hospital:	90.0%
Florida:	97.6%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

Here:	99.0%
State:	96.4%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

This Hospital:	100.0%
State:	99.9%

Outcome of Care

30-Day Mortality Rates from Heart Attack

Here:	16.8%
State:	15.0%

30-Day Mortality Rates from Heart Failure

This Hospital:	10.1%
State:	11.3%

30-Day Mortality Rates from Pneumonia

Here:	12.0%
State:	11.7%

30-Day Readmission Rates from Heart Attack

Here:	18.2%
State:	19.5%

30-Day Readmission Rates from Heart Failure

This Hospital:	25.8%
State:	24.9%

30-Day Readmission Rates from Pneumonia

This Hospital:	20.1%
State:	18.6%

SHANDS JACKSONVILLE MEDICAL CENTER - JACKSONVILLE, FL

Hospital Acquired Conditions

Quality Measures

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Complaint Deficiency

Hospital Consumer Assessment of Healthcare Providers

Use of Medical Imaging

Process of Care

Heart Attack

Heart Failure

Pneumonia

Surgery

Outcome of Care

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