SENTARA NORFOLK GENERAL HOSPITAL - NORFOLK, VA

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SENTARA NORFOLK GENERAL HOSPITAL
600 GRESHAM DR
NORFOLK, VA, 23507

Phone (make sure to verify first before calling): (757) 388-3000

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Other
Emergency Services: Yes
Type: Rehabilitation Units

Provided Services

Nuclear Medicine Services
Acute Renal Dialysis Services
Alcohol And/Or Drug Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Burn Care Unit Services
Cardio-Thoracic Surgery Services
Certified Trauma Center Services
Clinical Laboratory Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Optometric Services
Organ Bank Services
Organ Transplant Services
Outpatient Services
Outpatient Surgery Unit Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Employment Full-Time Equivalent

Licensed Practical Or Vocational Nurses : 104.90
Registered Professional Nurses : 824.70
Other Salaried Personnel : 1481.80
Dieticians : 1.00
Occupational Therapists : 10.60
Physical Therapists : 8.30
Registered Pharmacists : 20.90
Respiratory Therapists : 47.10
Speech Pathologists Or Audiologists : 1.00
Medical Social Workers : 1.00

Number Of Beds

Total: 569
Total Certified: 569
Psychiatric Unit Beds: 34
Rehabilitation Unit Beds: 36

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	100.0%
State:	99.2%

Percent of Patients Given Aspirin at Discharge

This Hospital:	99.0%
State:	99.0%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	99.0%
State:	97.2%

Percent of Patients Given Beta Blocker at Discharge

This Hospital:	99.0%
State:	98.8%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
Virginia:	99.8%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

This Hospital:	87.0%
Virginia:	93.2%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

Here:	20
State:	10

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

This Hospital:	100.0%
State:	95.4%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	100.0%
Virginia:	98.9%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
Virginia:	96.7%

Percent of Patients Given Discharge Instructions

This Hospital:	95.0%
Virginia:	91.6%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
State:	99.1%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	98.0%
Virginia:	95.7%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

This Hospital:	97.0%
State:	96.6%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	99.0%
State:	97.9%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	98.0%
State:	93.0%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	97.0%
Virginia:	93.7%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	95.0%
Virginia:	95.1%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	98.0%
State:	97.1%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	95.0%
State:	95.8%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	99.0%
State:	98.0%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	97.0%
Virginia:	94.3%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Hospital:	96.0%
Virginia:	95.6%

Percent of all Heart Surgery Patients whose blood sugar is kept under good control in the days right after surgery

This Hospital:	96.0%
Virginia:	95.7%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	99.0%
State:	99.7%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	92.0%
Virginia:	92.7%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	94.0%
Virginia:	94.4%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

This Hospital:	89.0%
Virginia:	92.9%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

Here:	97.0%
Virginia:	95.8%

Outcome of Care

30-Day Mortality Rates from Heart Attack

Here:	15.5%
Virginia:	15.5%

30-Day Mortality Rates from Heart Failure

This Hospital:	9.9%
Virginia:	11.3%

30-Day Mortality Rates from Pneumonia

This Hospital:	11.8%
State:	12.0%

30-Day Readmission Rates from Heart Attack

This Hospital:	21.4%
State:	19.9%

30-Day Readmission Rates from Heart Failure

This Hospital:	22.8%
State:	24.5%

30-Day Readmission Rates from Pneumonia

Here:	16.9%
State:	18.8%

Average Medicare Payment

Acute myocardial infarction, discharged alive w/o CC/MCC: $5,679

Acute myocardial infarction, discharged alive w MCC: $12,673

Acute myocardial infarction, discharged alive w CC: $7,976

Heart failure and shock w/o CC/MCC: $4,715

Heart failure and shock w MCC: $9,536

Heart failure and shock w CC: $6,576

Chronic obstructive pulmonary disease w/o CC/MCC: $4,738

Chronic obstructive pulmonary disease w MCC: $8,510

Chronic obstructive pulmonary disease w CC: $6,372

Simple pneumonia and pleurisy w MCC: $9,357

Diabetes w MCC: $8,880

Chest Pain: $3,471

Cardiac valve and oth maj cardiothoracic proc w/o card cath w/o CC/MCC: $28,651

Cardiac valve and oth maj cardiothoracic proc w/o card cath w MCC: $52,464

Cardiac valve and oth maj cardiothoracic proc w/o card cath w CC: $34,484

Major cardiovasc procedures w MCC or thoracic aortic aneurysm repair: $33,140

Cardiac defibrillator implant w/o cardiac cath w/o MCC: $32,630

Cardiac defibrillator implant w/o cardiac cath w MCC: $43,835

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w/o MCC: $38,538

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w MCC: $51,936

Extracranial procedures w/o CC/MCC: $6,534

Extracranial procedures w CC: $10,140

Coronary bypass w/o cardiac cath w/o MCC: $23,476

Coronary bypass w/o cardiac cath w MCC: $37,039

Permanent cardiac pacemaker implant w/o CC/MCC: $13,101

Permanent cardiac pacemaker implant w CC: $16,907

Perc cardiovasc proc w drug-eluting stent w/o MCC: $12,492

Laparoscopic cholecystectomy w/o c.d.e. w/o CC/MCC: $3,942

Laparoscopic cholecystectomy w/o c.d.e. w MCC: $16,174

Laparoscopic cholecystectomy w/o c.d.e. w CC: $10,781

Cholecystectomy except by laparoscope w/o c.d.e. w MCC: $23,315

Hernia procedures except inguinal and femoral w/o CC/MCC: $6,301

Hernia procedures except inguinal and femoral w MCC: $16,236

Hernia procedures except inguinal and femoral w CC: $9,157

Major small and large bowel procedures w/o CC/MCC: $10,596

Major small and large bowel procedures w CC: $16,712

Major small and large bowel procedures w MCC: $33,744

Stomach, esophageal duodenal proc w/o CC/MCC: $9,490

Cervical spinal fusion w/o CC/MCC: $12,501

Cervical spinal fusion w MCC: $15,441

Cervical spinal fusion w CC: $17,036

Spinal fusion except cervical w/o MCC: $23,255

Spinal fusion except cervical w MCC: $20,853

Back and neck proc exc spinal fusion w/o CC/MCC: $6,128

Back and neck proc exc spinal fusion w CC/MCC or disc device/neurostim: $11,235

Major joint replacement or reattachment of lower extremity w/o MCC: $13,113

Major joint replacement or reattachment of lower extremity w MCC: $21,488

Revision of hip or knee replacement w CC: $1,433

Biopsies of musculoskeletal system and connective tissue w/o CC/MCC: $9,584

Biopsies of musculoskeletal system and connective tissue w MCC: $21,361

Biopsies of musculoskeletal system and connective tissue w CC: $13,863

Other musculoskelet sys and conn tiss O.R. proc w MCC: $19,938

Kidney and ureter procedures for neoplasm w/o CC/MCC: $8,990

Kidney and ureter procedures for neoplasm w MCC: $21,410

Kidney and ureter procedures for neoplasm w CC: $12,165

Kidney and ureter procedures for non-neoplasm w MCC: $21,782

Transurethral procedures w MCC: $14,623

Other kidney and urinary tract procedures w/o CC/MCC: $8,550

Other kidney and urinary tract procedures w MCC: $18,094

Other kidney and urinary tract procedures w CC: $14,099

Transurethral prostatectomy w/o CC/MCC: $4,131

Transurethral prostatectomy w CC/MCC: $7,304

Female reproductive system reconstructive procedures: $5,331

Uterine and adnexa proc for non-malignancy w/o CC/MCC: $5,510

Hospital Acquired Conditions

Pressure Ulcer Stages III And IV

This Hospital:	0.336%
Virginia:	0.197%

Falls And Trauma

Here:	0.470%
State:	0.627%

Vascular Catheter-Associated Infection

Here:	1.342%
State:	0.336%

Catheter-Associated UTI

Here:	0.873%
Virginia:	0.350%

Manifestations Of Poor Glycemic Control

Here:	0.067%
Virginia:	0.079%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

This Hospital:	28.000%
State:	31.424%

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

Here:	8.400%
Virginia:	7.587%

Outpatient CT scans of the abdomen that were combination (double) scans.

This Hospital:	0.120%
State:	0.146%

Outpatient CT scans of the chest that were combination (double) scans.

This Hospital:	0.008%
Virginia:	0.030%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 25%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	6%
Virginia:	6%

Usually

Here:	19%
Virginia:	19%

Always

Here:	75%
Virginia:	75%

How often did doctors communicate well with patients?

Sometimes or never

Here:	5%
State:	5%

Usually

This Hospital:	16%
State:	15%

Always

This Hospital:	79%
Virginia:	80%

How often did patients receive help quickly from hospital staff?

Sometimes or never

This Hospital:	12%
Virginia:	12%

Usually

Here:	24%
Virginia:	26%

Always

Here:	64%
Virginia:	62%

How often was patients' pain well controlled?

Sometimes or never

This Hospital:	8%
Virginia:	8%

Usually

This Hospital:	23%
State:	24%

Always

Here:	69%
State:	68%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	25%
State:	23%

Usually

This Hospital:	19%
Virginia:	18%

Always

This Hospital:	56%
Virginia:	59%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

This Hospital:	13%
State:	11%

Usually

This Hospital:	27%
State:	21%

Always

This Hospital:	60%
State:	68%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	13%
State:	12%

Usually

Here:	33%
State:	31%

Always

Here:	54%
State:	57%

Were patients given information about what to do during their recovery at home?

Yes

This Hospital:	84%
Virginia:	82%

This Hospital:	16%
State:	18%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

Here:	9%
State:	10%

7 or 8

This Hospital:	21%
Virginia:	25%

9 or 10

Here:	70%
State:	65%

Would patients recommend the hospital to friends and family?

Here:	3%
Virginia:	6%

Yes, probably

This Hospital:	21%
Virginia:	27%

Yes, definitely

Here:	76%
State:	67%

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