PROVIDENCE MEMORIAL HOSPITAL - EL PASO, TX

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PROVIDENCE MEMORIAL HOSPITAL
2001 N OREGON ST
EL PASO, TX, 79902

Phone (make sure to verify first before calling): (915) 577-6011

Hospital Type: Acute Care Hospitals
Hospital Owner: Proprietary
Emergency Services: Yes
Type: Rehabilitation Units

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 35%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	8%
Texas:	6%

Usually

Here:	19%
Texas:	18%

Always

Here:	73%
State:	76%

How often did doctors communicate well with patients?

Sometimes or never

Here:	2%
Texas:	4%

Usually

Here:	13%
Texas:	14%

Always

Here:	85%
State:	82%

How often did patients receive help quickly from hospital staff?

Sometimes or never

This Hospital:	18%
State:	11%

Usually

This Hospital:	28%
Texas:	24%

Always

This Hospital:	54%
State:	65%

How often was patients' pain well controlled?

Sometimes or never

Here:	7%
Texas:	7%

Usually

Here:	23%
Texas:	22%

Always

Here:	70%
Texas:	71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	21%
Texas:	21%

Usually

Here:	14%
State:	17%

Always

This Hospital:	65%
State:	62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

This Hospital:	16%
Texas:	9%

Usually

This Hospital:	21%
Texas:	19%

Always

This Hospital:	63%
Texas:	72%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

Here:	10%
State:	8%

Usually

This Hospital:	30%
Texas:	26%

Always

This Hospital:	60%
State:	66%

Were patients given information about what to do during their recovery at home?

Yes

Here:	80%
State:	82%

This Hospital:	20%
State:	18%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	9%
Texas:	9%

7 or 8

Here:	28%
State:	22%

9 or 10

Here:	63%
State:	69%

Would patients recommend the hospital to friends and family?

This Hospital:	7%
State:	6%

Yes, probably

This Hospital:	25%
State:	23%

Yes, definitely

Here:	68%
State:	71%

Hospital Acquired Conditions

Falls And Trauma

This Hospital:	1.134%
Texas:	0.585%

Vascular Catheter-Associated Infection

This Hospital:	0.630%
State:	0.480%

Catheter-Associated UTI

This Hospital:	0.252%
Texas:	0.207%

Manifestations Of Poor Glycemic Control

Here:	0.126%
Texas:	0.063%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

Here:	43.800%
State:	34.035%

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

This Hospital:	6.300%
Texas:	8.248%

Outpatient CT scans of the abdomen that were combination (double) scans.

Here:	0.424%
State:	0.316%

Outpatient CT scans of the chest that were combination (double) scans.

This Hospital:	0.326%
Texas:	0.116%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	97.0%
State:	98.3%

Percent of Patients Given Aspirin at Discharge

This Hospital:	100.0%
Texas:	97.9%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
Texas:	95.7%

Percent of Patients Given Beta Blocker at Discharge

Here:	100.0%
State:	98.0%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
State:	99.6%

Percent of Patients Given Fibrinolytic Medication Within 30 Minutes Of Arrival

Here:	75.0%
State:	56.6%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

This Hospital:	81.0%
Texas:	88.7%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

This Hospital:	11
State:	9

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

Here:	100.0%
Texas:	94.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
State:	97.5%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
Texas:	94.7%

Percent of Patients Given Discharge Instructions

This Hospital:	97.0%
Texas:	89.5%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
Texas:	98.5%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	99.0%
State:	95.0%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	98.0%
State:	95.6%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
State:	97.9%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

This Hospital:	86.0%
State:	90.9%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	97.0%
State:	92.4%

Percent of Patients Assessed and Given Pneumococcal Vaccination

Here:	99.0%
Texas:	93.7%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	99.0%
State:	96.9%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	93.0%
Texas:	93.7%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	99.0%
Texas:	97.4%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	94.0%
Texas:	90.8%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Hospital:	95.0%
State:	92.8%

Percent of all Heart Surgery Patients whose blood sugar is kept under good control in the days right after surgery

This Hospital:	93.0%
Texas:	91.0%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
State:	99.6%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	93.0%
State:	88.5%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	93.0%
Texas:	92.3%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

Here:	97.0%
State:	92.8%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

Here:	96.0%
State:	93.3%

Outcome of Care

30-Day Mortality Rates from Heart Attack

This Hospital:	17.2%
State:	16.1%

30-Day Mortality Rates from Heart Failure

This Hospital:	10.6%
Texas:	10.8%

30-Day Mortality Rates from Pneumonia

Here:	11.8%
State:	11.3%

30-Day Readmission Rates from Heart Attack

This Hospital:	18.7%
Texas:	19.5%

30-Day Readmission Rates from Heart Failure

Here:	26.5%
State:	24.3%

30-Day Readmission Rates from Pneumonia

This Hospital:	19.6%
Texas:	17.7%

Average Medicare Payment

Acute myocardial infarction, discharged alive w/o CC/MCC: $3,133

Acute myocardial infarction, discharged alive w MCC: $13,943

Acute myocardial infarction, discharged alive w CC: $8,779

Heart failure and shock w/o CC/MCC: $5,188

Heart failure and shock w MCC: $10,492

Heart failure and shock w CC: $7,235

Chronic obstructive pulmonary disease w/o CC/MCC: $5,214

Chronic obstructive pulmonary disease w MCC: $9,366

Chronic obstructive pulmonary disease w CC: $7,012

Simple pneumonia and pleurisy w MCC: $10,298

Diabetes w MCC: $9,772

Chest Pain: $3,819

Cardiac valve and oth maj cardiothoracic proc w/o card cath w MCC: $57,740

Cardiac valve and oth maj cardiothoracic proc w/o card cath w CC: $37,492

Major cardiovasc procedures w MCC or thoracic aortic aneurysm repair: $36,467

Cardiac defibrillator implant w/o cardiac cath w/o MCC: $18,006

Cardiac defibrillator implant w/o cardiac cath w MCC: $48,244

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w/o MCC: $42,407

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w MCC: $28,648

Extracranial procedures w/o CC/MCC: $7,189

Extracranial procedures w CC: $11,159

Coronary bypass w/o cardiac cath w/o MCC: $25,830

Coronary bypass w/o cardiac cath w MCC: $64,459

Permanent cardiac pacemaker implant w/o CC/MCC: $14,414

Permanent cardiac pacemaker implant w CC: $18,602

Perc cardiovasc proc w drug-eluting stent w/o MCC: $13,744

Laparoscopic cholecystectomy w/o c.d.e. w/o CC/MCC: $8,096

Laparoscopic cholecystectomy w/o c.d.e. w MCC: $17,796

Laparoscopic cholecystectomy w/o c.d.e. w CC: $11,862

Cholecystectomy except by laparoscope w/o c.d.e. w MCC: $25,657

Hernia procedures except inguinal and femoral w/o CC/MCC: $3,436

Hernia procedures except inguinal and femoral w MCC: $43

Hernia procedures except inguinal and femoral w CC: $10,078

Major small and large bowel procedures w/o CC/MCC: $11,077

Major small and large bowel procedures w CC: $18,388

Major small and large bowel procedures w MCC: $37,127

Stomach, esophageal duodenal proc w/o CC/MCC: $10,443

Cervical spinal fusion w/o CC/MCC: $13,754

Cervical spinal fusion w CC: $18,747

Spinal fusion except cervical w/o MCC: $21,328

Spinal fusion except cervical w MCC: $48,673

Back and neck proc exc spinal fusion w/o CC/MCC: $6,743

Back and neck proc exc spinal fusion w CC/MCC or disc device/neurostim: $5,613

Major shoulder or elbow joint procedures w/o CC/MCC: $8,010

Major shoulder or elbow joint procedures w CC/MCC: $12,335

Major joint replacement or reattachment of lower extremity w/o MCC: $14,431

Major joint replacement or reattachment of lower extremity w MCC: $23,363

Revision of hip or knee replacement w/o CC/MCC: $17,611

Revision of hip or knee replacement w CC: $22,017

Biopsies of musculoskeletal system and connective tissue w/o CC/MCC: $10,597

Biopsies of musculoskeletal system and connective tissue w MCC: $23,556

Biopsies of musculoskeletal system and connective tissue w CC: $15,257

Other musculoskelet sys and conn tiss O.R. proc w MCC: $21,908

Kidney and ureter procedures for neoplasm w/o CC/MCC: $9,894

Kidney and ureter procedures for neoplasm w MCC: $23,561

Kidney and ureter procedures for neoplasm w CC: $13,386

Revision of hip or knee replacement w MCC: $50,218

Kidney and ureter procedures for non-neoplasm w MCC: $23,973

Transurethral procedures w MCC: $16,093

Other kidney and urinary tract procedures w/o CC/MCC: $9,407

Other kidney and urinary tract procedures w MCC: $19,908

Other kidney and urinary tract procedures w CC: $15,517

Transurethral prostatectomy w/o CC/MCC: $4,545

Transurethral prostatectomy w CC/MCC: $8,036

Female reproductive system reconstructive procedures: $5,867

Uterine and adnexa proc for non-malignancy w/o CC/MCC: $6,064

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