PLATEAU MEDICAL CENTER - OAK HILL, WV

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Addresss:
430 MAIN STREET
OAK HILL, WV, 25901
Phone (make sure to verify first before calling): (304) 469-8600

Hospital Type: Critical Access Hospitals
Hospital Owner: Proprietary
Emergency Services: Yes

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 9.00
Registered Professional Nurses : 42.00
Other Salaried Personnel : 80.00
Certified Registered Nurse Anesthetists (CRNA) : 1.00
Dieticians : 1.00
Registered Pharmacists : 1.00
Respiratory Therapists : 6.00
Physicians : 3.00
Nuclear Medicine Technicians : 1.00
Diagnostic Radiology Technicians : 9.00

Number Of Beds
Total: 25
Total Certified: 25

Provided Services
Nuclear Medicine Services
Anesthesia Services
Audiology Services
Blood Bank Services
CT Scanner Services
Chiropractice Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Magnetic Resonance Imaging (Mri) Services
Occupational Therapy Services
Operating Room Services
Outpatient Rehabilitation Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Speech Pathology Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 32%

How often did nurses communicate well with patients?

Sometimes or never
Here:

6%
State:

6%
Usually
This Hospital:

14%
State:

17%
Always
This Hospital:

80%
State:

77%

How often did doctors communicate well with patients?

Sometimes or never
Here:

4%
West Virginia:

4%
Usually
Here:

11%
West Virginia:

14%
Always
This Hospital:

85%
West Virginia:

82%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

11%
State:

12%
Usually
This Hospital:

18%
West Virginia:

23%
Always
This Hospital:

71%
West Virginia:

65%

How often was patients' pain well controlled?

Sometimes or never
Here:

8%
State:

8%
Usually
This Hospital:

19%
West Virginia:

23%
Always
This Hospital:

73%
State:

69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

19%
State:

20%
Usually
Here:

16%
State:

18%
Always
Here:

65%
State:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

10%
State:

9%
Usually
This Hospital:

17%
State:

18%
Always
This Hospital:

73%
West Virginia:

73%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

12%
West Virginia:

13%
Usually
This Hospital:

22%
State:

32%
Always
Here:

66%
West Virginia:

55%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

87%
West Virginia:

83%
No
Here:

13%
West Virginia:

17%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

9%
State:

11%
7 or 8
This Hospital:

24%
State:

24%
9 or 10
This Hospital:

67%
State:

65%

Would patients recommend the hospital to friends and family?

No
This Hospital:

4%
West Virginia:

6%
Yes, probably
Here:

30%
State:

29%
Yes, definitely
Here:

66%
West Virginia:

65%

Process of Care

Heart Attack

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

9
West Virginia:

11
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

96.0%
State:

96.9%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
West Virginia:

98.4%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

94.0%
State:

95.0%
Percent of Patients Given Discharge Instructions
Here:

88.0%
West Virginia:

91.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

99.4%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

96.0%
West Virginia:

95.2%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

98.0%
West Virginia:

96.0%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

97.0%
State:

98.3%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

91.0%
West Virginia:

93.3%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

100.0%
State:

93.2%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

98.0%
West Virginia:

95.7%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

98.0%
State:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

99.0%
West Virginia:

96.1%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
Here:

96.0%
West Virginia:

98.2%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

99.0%
State:

95.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

99.0%
West Virginia:

96.5%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
West Virginia:

99.8%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

100.0%
West Virginia:

94.5%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

97.0%
West Virginia:

95.9%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
West Virginia:

98.9%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

15.6%
West Virginia:

15.5%
30-Day Mortality Rates from Heart Failure
This Hospital:

10.1%
State:

11.6%
30-Day Mortality Rates from Pneumonia
Here:

16.2%
West Virginia:

12.3%
30-Day Readmission Rates from Heart Failure
Here:

26.6%
West Virginia:

25.6%
30-Day Readmission Rates from Pneumonia
This Hospital:

19.3%
State:

19.6%

Use of Medical Imaging

Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.033%
West Virginia:

0.275%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.105%
West Virginia:

0.071%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

1.500%
West Virginia:

5.768%
Outpatients with brain CT scans who got a sinus CT scan at the same time
Here:

2.500%
West Virginia:

3.183%

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