PAYSON REGIONAL MEDICAL CENTER - PAYSON, AZ

Submitted by:Bo Larsen, Director of Marketing and Business Development
Please make the following corrections
99 physicians at hospital, 19 employed, 18 allied health

JOINT Comm - recertified 2010

344 employees

2006, 2009 Thomson Reuters National TOP 100 HOSPITAL recipient

Institution representatives - add corrected or new information about PAYSON REGIONAL MEDICAL CENTER »

Addresss:
807 SOUTH PONDEROSA DRIVE
PAYSON, AZ, 85541
Phone (make sure to verify first before calling): (928) 474-3222

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Other
Emergency Services: Yes
Type: Swing Bed Hospitals

Other nearby nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 1.75
Registered Professional Nurses : 42.50
Other Salaried Personnel : 142.00
Dieticians : 1.00
Physical Therapists : 3.00
Registered Pharmacists : 2.00
Physicians : 3.00

Number Of Beds
Total: 44
Total Certified: 44

Provided Services
Nuclear Medicine Services
Anesthesia Services
Clinical Laboratory Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Hospital Acquired Conditions

Falls and injuries
This Hospital:

0.753%
Arizona:

0.801%
Blood infection from a catheter in a large vein
This Hospital:

0.376%
State:

0.463%
Infection from a Urinary Catheter
Here:

0.376%
State:

0.514%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 30%

How often did nurses communicate well with patients?

Sometimes or never
Here:

6%
State:

5%
Usually
Here:

18%
Arizona:

19%
Always
Here:

76%
Arizona:

76%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

5%
Arizona:

6%
Usually
This Hospital:

16%
Arizona:

17%
Always
Here:

79%
State:

77%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

6%
Arizona:

10%
Usually
Here:

20%
Arizona:

25%
Always
Here:

74%
Arizona:

65%

How often was patients' pain well controlled?

Sometimes or never
Here:

7%
Arizona:

7%
Usually
This Hospital:

24%
Arizona:

24%
Always
This Hospital:

69%
State:

69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

25%
State:

20%
Usually
Here:

17%
Arizona:

18%
Always
Here:

58%
Arizona:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

9%
State:

10%
Usually
Here:

18%
State:

20%
Always
Here:

73%
State:

70%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

11%
Arizona:

12%
Usually
Here:

32%
State:

32%
Always
Here:

57%
State:

56%

Were patients given information about what to do during their recovery at home?

Yes
This Hospital:

86%
State:

84%
No
This Hospital:

14%
Arizona:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

8%
Arizona:

9%
7 or 8
This Hospital:

26%
Arizona:

23%
9 or 10
Here:

66%
Arizona:

68%

Would patients recommend the hospital to friends and family?

No
This Hospital:

5%
Arizona:

6%
Yes, probably
Here:

31%
State:

24%
Yes, definitely
This Hospital:

64%
Arizona:

70%

Process of Care

Heart Attack

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

6
Arizona:

6
Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital
This Hospital:

73
Arizona:

53
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

96.0%
Arizona:

97.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
State:

99.2%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
Arizona:

97.4%
Percent of Patients Given Discharge Instructions
This Hospital:

100.0%
State:

90.4%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

100.0%
State:

95.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

100.0%
State:

96.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

97.8%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

98.0%
State:

96.1%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

100.0%
State:

93.3%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

100.0%
Arizona:

94.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

98.0%
Arizona:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

99.0%
Arizona:

97.0%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

98.0%
State:

98.2%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

99.0%
Arizona:

96.1%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

98.0%
State:

97.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
State:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
This Hospital:

98.0%
Arizona:

93.7%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

100.0%
State:

96.4%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

98.0%
Arizona:

96.4%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

100.0%
Arizona:

96.3%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

99.0%
State:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Failure
This Hospital:

10.1%
Arizona:

11.0%
30-Day Mortality Rates from Pneumonia
This Hospital:

15.0%
State:

11.5%
30-Day Readmission Rates from Heart Failure
Here:

23.6%
Arizona:

24.7%
30-Day Readmission Rates from Pneumonia
Here:

17.3%
State:

18.7%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

35.200%
Arizona:

33.977%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

5.000%
Arizona:

9.396%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.165%
Arizona:

0.144%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.061%
State:

0.085%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

5.900%
Arizona:

6.036%
Outpatients with brain CT scans who got a sinus CT scan at the same time
This Hospital:

5.200%
State:

3.500%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Bronchitis and Asthma with Complications
Average Covered Charges
This Hospital:

$31,352
Arizona:

$24,857
Average Total Payments
This Hospital:

$6,006
State:

$5,644
Number of discharges: 15
Here:

2.41%
Arizona:

0.46%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$32,519
Arizona:

$22,949
Average Total Payments
This Hospital:

$5,993
Arizona:

$5,738
Number of discharges: 25
This Hospital:

4.02%
State:

1.80%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
Here:

$22,747
Arizona:

$16,521
Average Total Payments
Here:

$4,219
State:

$3,836
Number of discharges: 22
Here:

3.54%
State:

1.98%
Cellulitis without Major Complications
Average Covered Charges
Here:

$32,667
State:

$20,968
Average Total Payments
This Hospital:

$5,812
Arizona:

$6,038
Number of discharges: 20
This Hospital:

3.22%
State:

2.18%
Chest Pain
Average Covered Charges
This Hospital:

$33,191
State:

$19,568
Average Total Payments
Here:

$3,953
State:

$3,845
Number of discharges: 19
This Hospital:

3.05%
Arizona:

1.57%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
This Hospital:

$28,332
State:

$27,994
Average Total Payments
Here:

$6,736
Arizona:

$6,675
Number of discharges: 13
Here:

2.09%
State:

1.89%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$45,249
Arizona:

$32,922
Average Total Payments
Here:

$8,510
Arizona:

$8,287
Number of discharges: 31
Here:

4.98%
Arizona:

2.00%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$39,978
Arizona:

$22,825
Average Total Payments
Here:

$5,119
State:

$5,016
Number of discharges: 42
This Hospital:

6.75%
Arizona:

3.83%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$41,758
Arizona:

$28,160
Average Total Payments
Here:

$7,186
State:

$7,114
Number of discharges: 16
This Hospital:

2.57%
Arizona:

2.00%
G.I. Obstruction with Complications
Average Covered Charges
Here:

$39,423
Arizona:

$26,810
Average Total Payments
This Hospital:

$6,718
Arizona:

$6,499
Number of discharges: 18
This Hospital:

2.89%
Arizona:

0.85%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$40,115
State:

$28,573
Average Total Payments
This Hospital:

$7,208
Arizona:

$7,028
Number of discharges: 19
This Hospital:

3.05%
State:

2.51%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$44,686
Arizona:

$39,046
Average Total Payments
Here:

$10,667
State:

$10,046
Number of discharges: 25
Here:

4.02%
Arizona:

2.08%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$83,288
Arizona:

$56,156
Average Total Payments
Here:

$13,282
State:

$12,935
Number of discharges: 18
Here:

2.89%
State:

1.34%
Infectious and Parasitic Diseases with O.R. Procedure with Major Complications
Average Covered Charges
Here:

$193,276
State:

$143,998
Average Total Payments
Here:

$33,196
State:

$38,957
Number of discharges: 12
Here:

1.93%
Arizona:

0.65%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$40,388
Arizona:

$20,856
Average Total Payments
This Hospital:

$5,604
State:

$5,558
Number of discharges: 14
This Hospital:

2.25%
State:

2.69%
Laparoscopic Cholecystectomy without C.D.E. with Complications
Average Covered Charges
This Hospital:

$65,297
Arizona:

$54,005
Average Total Payments
This Hospital:

$12,254
Arizona:

$12,122
Number of discharges: 18
Here:

2.89%
State:

0.47%
Laparoscopic Cholecystectomy without C.D.E. without Complications
Average Covered Charges
Here:

$55,201
State:

$39,236
Average Total Payments
This Hospital:

$8,153
State:

$7,817
Number of discharges: 11
This Hospital:

1.77%
Arizona:

0.42%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$108,200
Arizona:

$52,356
Average Total Payments
This Hospital:

$15,224
Arizona:

$14,246
Number of discharges: 51
This Hospital:

8.20%
State:

8.51%
Major Small and Large Bowel Procedures with Complications
Average Covered Charges
This Hospital:

$93,942
Arizona:

$69,911
Average Total Payments
Here:

$17,676
Arizona:

$17,972
Number of discharges: 18
This Hospital:

2.89%
State:

1.02%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$28,244
Arizona:

$20,231
Average Total Payments
This Hospital:

$4,954
Arizona:

$4,897
Number of discharges: 27
This Hospital:

4.34%
Arizona:

2.04%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$48,510
State:

$35,287
Average Total Payments
Here:

$8,825
Arizona:

$8,846
Number of discharges: 52
Here:

8.36%
State:

1.26%
Renal Failure with Complications
Average Covered Charges
Here:

$29,427
State:

$27,213
Average Total Payments
This Hospital:

$6,817
State:

$7,020
Number of discharges: 17
This Hospital:

2.73%
Arizona:

2.27%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$61,378
Arizona:

$52,883
Average Total Payments
Here:

$12,929
Arizona:

$13,612
Number of discharges: 77
Here:

12.38%
State:

4.04%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$46,986
Arizona:

$31,079
Average Total Payments
This Hospital:

$8,033
Arizona:

$8,237
Number of discharges: 28
This Hospital:

4.50%
State:

1.51%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$40,050
Arizona:

$38,598
Average Total Payments
Here:

$9,558
Arizona:

$10,259
Number of discharges: 14
Here:

2.25%
State:

1.79%

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