PARADISE VALLEY HOSPITAL - PHOENIX, AZ

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PARADISE VALLEY HOSPITAL
3929 EAST BELL ROAD
PHOENIX, AZ, 85032

Phone (make sure to verify first before calling): (602) 923-5000

Hospital Type: Acute Care Hospitals
Hospital Owner: Proprietary
Emergency Services: Yes

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 29%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	8%
Arizona:	6%

Usually

This Hospital:	21%
Arizona:	20%

Always

This Hospital:	71%
Arizona:	74%

How often did doctors communicate well with patients?

Sometimes or never

Here:	10%
State:	6%

Usually

Here:	20%
Arizona:	18%

Always

This Hospital:	70%
Arizona:	76%

How often did patients receive help quickly from hospital staff?

Sometimes or never

This Hospital:	15%
Arizona:	11%

Usually

This Hospital:	30%
State:	26%

Always

Here:	55%
Arizona:	63%

How often was patients' pain well controlled?

Sometimes or never

This Hospital:	9%
State:	7%

Usually

This Hospital:	25%
State:	24%

Always

Here:	66%
Arizona:	69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

This Hospital:	25%
State:	22%

Usually

Here:	16%
State:	18%

Always

Here:	59%
Arizona:	60%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	12%
State:	11%

Usually

Here:	20%
Arizona:	21%

Always

This Hospital:	68%
State:	68%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

Here:	15%
Arizona:	13%

Usually

This Hospital:	32%
Arizona:	32%

Always

This Hospital:	53%
State:	55%

Were patients given information about what to do during their recovery at home?

Yes

Here:	75%
Arizona:	82%

Here:	25%
State:	18%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

Here:	14%
Arizona:	10%

7 or 8

This Hospital:	28%
State:	23%

9 or 10

Here:	58%
State:	67%

Would patients recommend the hospital to friends and family?

This Hospital:	10%
State:	6%

Yes, probably

Here:	31%
Arizona:	25%

Yes, definitely

Here:	59%
Arizona:	69%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

Here:	98.0%
State:	98.5%

Percent of Patients Given Aspirin at Discharge

This Hospital:	98.0%
State:	98.3%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	91.0%
State:	94.7%

Percent of Patients Given Beta Blocker at Discharge

Here:	99.0%
Arizona:	98.1%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
State:	99.2%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

Here:	96.0%
Arizona:	88.0%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

Here:	1
State:	11

Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital

This Hospital:	134
Arizona:	56

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

Here:	100.0%
State:	93.3%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	99.0%
State:	98.3%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	94.0%
Arizona:	93.7%

Percent of Patients Given Discharge Instructions

Here:	74.0%
State:	82.6%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
State:	97.9%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

Here:	98.0%
Arizona:	94.7%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	98.0%
State:	95.2%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	95.0%
State:	95.7%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	93.0%
Arizona:	92.4%

Percent of Patients Assessed and Given Influenza Vaccination

This Hospital:	89.0%
State:	88.7%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	90.0%
State:	90.6%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	97.0%
State:	96.6%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

Here:	83.0%
Arizona:	93.9%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	93.0%
Arizona:	97.3%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	75.0%
State:	88.3%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Hospital:	88.0%
Arizona:	91.5%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

This Hospital:	100.0%
State:	99.7%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	70.0%
State:	89.7%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

Here:	82.0%
Arizona:	92.1%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

Here:	90.0%
State:	93.1%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

This Hospital:	99.0%
Arizona:	94.6%

Outcome of Care

30-Day Mortality Rates from Heart Attack

This Hospital:	15.8%
Arizona:	15.7%

30-Day Mortality Rates from Heart Failure

This Hospital:	11.9%
Arizona:	10.5%

30-Day Mortality Rates from Pneumonia

This Hospital:	12.5%
Arizona:	10.7%

30-Day Readmission Rates from Heart Attack

This Hospital:	20.1%
Arizona:	20.2%

30-Day Readmission Rates from Heart Failure

This Hospital:	23.0%
State:	24.2%

30-Day Readmission Rates from Pneumonia

Here:	18.8%
Arizona:	18.0%

Hospital Acquired Conditions

Falls And Trauma

This Hospital:	2.102%
State:	0.633%

Vascular Catheter-Associated Infection

This Hospital:	0.525%
State:	0.304%

Manifestations Of Poor Glycemic Control

Here:	0.525%
Arizona:	0.025%

Average Medicare Payment

Acute myocardial infarction, discharged alive w/o CC/MCC: $5,667

Acute myocardial infarction, discharged alive w MCC: $1,068

Acute myocardial infarction, discharged alive w CC: $8,002

Heart failure and shock w/o CC/MCC: $1,068

Heart failure and shock w MCC: $7,705

Heart failure and shock w CC: $1,068

Chronic obstructive pulmonary disease w/o CC/MCC: $4,720

Chronic obstructive pulmonary disease w MCC: $3,085

Chronic obstructive pulmonary disease w CC: $6,366

Simple pneumonia and pleurisy w MCC: $9,323

Diabetes w MCC: $8,859

Chest Pain: $1,068

Major cardiovasc procedures w MCC or thoracic aortic aneurysm repair: $33,018

Cardiac defibrillator implant w/o cardiac cath w/o MCC: $1,068

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w MCC: $51,745

Extracranial procedures w/o CC/MCC: $6,510

Extracranial procedures w CC: $10,116

Permanent cardiac pacemaker implant w/o CC/MCC: $1,068

Permanent cardiac pacemaker implant w CC: $16,845

Perc cardiovasc proc w drug-eluting stent w/o MCC: $1,068

Laparoscopic cholecystectomy w/o c.d.e. w/o CC/MCC: $7,330

Laparoscopic cholecystectomy w/o c.d.e. w MCC: $16,115

Laparoscopic cholecystectomy w/o c.d.e. w CC: $10,741

Hernia procedures except inguinal and femoral w/o CC/MCC: $6,278

Hernia procedures except inguinal and femoral w MCC: $1,068

Hernia procedures except inguinal and femoral w CC: $11,094

Major small and large bowel procedures w/o CC/MCC: $10,702

Major small and large bowel procedures w CC: $16,651

Major small and large bowel procedures w MCC: $33,619

Stomach, esophageal duodenal proc w/o CC/MCC: $9,455

Back and neck proc exc spinal fusion w/o CC/MCC: $6,106

Major shoulder or elbow joint procedures w/o CC/MCC: $7,251

Major joint replacement or reattachment of lower extremity w/o MCC: $13,064

Major joint replacement or reattachment of lower extremity w MCC: $6,740

Revision of hip or knee replacement w CC: $21,053

Biopsies of musculoskeletal system and connective tissue w/o CC/MCC: $1,068

Biopsies of musculoskeletal system and connective tissue w MCC: $11,200

Biopsies of musculoskeletal system and connective tissue w CC: $13,812

Kidney and ureter procedures for neoplasm w MCC: $21,625

Revision of hip or knee replacement w MCC: $15,293

Kidney and ureter procedures for non-neoplasm w MCC: $21,731

Other kidney and urinary tract procedures w/o CC/MCC: $14,337

Other kidney and urinary tract procedures w MCC: $18,027

Other kidney and urinary tract procedures w CC: $14,066

Transurethral prostatectomy w/o CC/MCC: $2,598

Transurethral prostatectomy w CC/MCC: $1,068

Female reproductive system reconstructive procedures: $5,318

Uterine and adnexa proc for non-malignancy w/o CC/MCC: $5,490

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

Here:	16.700%
State:	31.440%

Outpatient CT scans of the abdomen that were combination (double) scans.

This Hospital:	0.065%
State:	0.151%

Outpatient CT scans of the chest that were combination (double) scans.

This Hospital:	0.042%
Arizona:	0.082%

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