METROWEST MEDICAL CENTER - FRAMINGHAM, MA

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METROWEST MEDICAL CENTER
115 LINCOLN STREET
FRAMINGHAM, MA, 1701

Phone (make sure to verify first before calling): (508) 383-1000

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes
Type: Psychiatric Units

Provided Services

Nuclear Medicine Services
Acute Renal Dialysis Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Long Term Care (Swing-Beds) Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Employment Full-Time Equivalent

Licensed Practical Or Vocational Nurses : 10.58
Registered Professional Nurses : 437.24
Other Salaried Personnel : 1093.17
Dieticians : 4.40
Occupational Therapists : 7.30
Physical Therapists : 19.60
Registered Pharmacists : 10.00
Respiratory Therapists : 4.40
Speech Pathologists Or Audiologists : 0.50
Physicians : 9.62
Medical Social Workers : 6.60
Physician Assistants : 12.12
Residents (Physicians) : 37.00

Number Of Beds

Total: 360
Total Certified: 360
Psychiatric Unit Beds: 36

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 34%

How often did nurses communicate well with patients?

Sometimes or never

Here:	4%
Massachusetts:	5%

Usually

Here:	17%
State:	17%

Always

Here:	79%
State:	78%

How often did doctors communicate well with patients?

Sometimes or never

Here:	4%
State:	5%

Usually

Here:	16%
Massachusetts:	16%

Always

Here:	80%
Massachusetts:	79%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	9%
State:	10%

Usually

This Hospital:	25%
State:	26%

Always

Here:	66%
State:	64%

How often was patients' pain well controlled?

Sometimes or never

Here:	7%
State:	7%

Usually

Here:	21%
Massachusetts:	22%

Always

Here:	72%
Massachusetts:	71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

This Hospital:	18%
State:	20%

Usually

This Hospital:	20%
Massachusetts:	18%

Always

This Hospital:	62%
Massachusetts:	62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	6%
State:	8%

Usually

Here:	22%
Massachusetts:	20%

Always

This Hospital:	72%
Massachusetts:	72%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	12%
Massachusetts:	16%

Usually

This Hospital:	34%
Massachusetts:	33%

Always

This Hospital:	54%
State:	51%

Were patients given information about what to do during their recovery at home?

Yes

This Hospital:	82%
State:	86%

Here:	18%
Massachusetts:	14%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	8%
Massachusetts:	8%

7 or 8

Here:	26%
Massachusetts:	24%

9 or 10

Here:	66%
State:	68%

Would patients recommend the hospital to friends and family?

Here:	4%
State:	4%

Yes, probably

Here:	24%
State:	23%

Yes, definitely

This Hospital:	72%
State:	73%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

Here:	100.0%
State:	99.3%

Percent of Patients Given Aspirin at Discharge

This Hospital:	100.0%
Massachusetts:	99.5%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
State:	94.0%

Percent of Patients Given Beta Blocker at Discharge

This Hospital:	100.0%
State:	99.0%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
Massachusetts:	98.7%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

This Hospital:	95.0%
State:	93.0%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

This Hospital:	2
Massachusetts:	10

Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital

Here:	84
Massachusetts:	67

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

This Hospital:	98.0%
State:	96.0%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	99.0%
Massachusetts:	98.6%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	96.0%
Massachusetts:	93.7%

Percent of Patients Given Discharge Instructions

Here:	97.0%
Massachusetts:	88.8%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	98.0%
State:	96.9%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	98.0%
State:	95.8%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

Here:	98.0%
Massachusetts:	94.5%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	99.0%
Massachusetts:	96.0%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

This Hospital:	96.0%
Massachusetts:	93.3%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	95.0%
State:	92.0%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	95.0%
Massachusetts:	93.4%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	94.0%
State:	97.3%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	97.0%
State:	96.1%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

This Hospital:	98.0%
State:	98.1%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	94.0%
Massachusetts:	95.5%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	94.0%
Massachusetts:	96.4%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
Massachusetts:	99.6%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

Here:	92.0%
Massachusetts:	89.1%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	98.0%
Massachusetts:	95.6%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

This Hospital:	84.0%
State:	92.2%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

This Hospital:	93.0%
Massachusetts:	94.9%

Outcome of Care

30-Day Mortality Rates from Heart Attack

Here:	16.0%
State:	14.5%

30-Day Mortality Rates from Heart Failure

This Hospital:	10.4%
State:	9.8%

30-Day Mortality Rates from Pneumonia

This Hospital:	11.4%
Massachusetts:	10.3%

30-Day Readmission Rates from Heart Attack

This Hospital:	19.5%
State:	20.4%

30-Day Readmission Rates from Heart Failure

Here:	26.2%
Massachusetts:	25.4%

30-Day Readmission Rates from Pneumonia

This Hospital:	20.6%
Massachusetts:	19.1%

Hospital Acquired Conditions

Falls And Trauma

Here:	0.525%
State:	0.489%

Vascular Catheter-Associated Infection

Here:	0.210%
Massachusetts:	0.275%

Average Medicare Payment

Acute myocardial infarction, discharged alive w/o CC/MCC: $6,056

Acute myocardial infarction, discharged alive w MCC: $13,513

Acute myocardial infarction, discharged alive w CC: $8,505

Heart failure and shock w/o CC/MCC: $5,028

Heart failure and shock w MCC: $10,168

Heart failure and shock w CC: $6,874

Chronic obstructive pulmonary disease w/o CC/MCC: $5,052

Chronic obstructive pulmonary disease w MCC: $9,074

Chronic obstructive pulmonary disease w CC: $6,795

Simple pneumonia and pleurisy w MCC: $9,977

Diabetes w MCC: $8,457

Chest Pain: $3,701

Major cardiovasc procedures w MCC or thoracic aortic aneurysm repair: $35,336

Cardiac defibrillator implant w/o cardiac cath w/o MCC: $18,555

Cardiac defibrillator implant w/o cardiac cath w MCC: $46,741

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w/o MCC: $41,092

Extracranial procedures w/o CC/MCC: $6,968

Extracranial procedures w CC: $10,812

Permanent cardiac pacemaker implant w/o CC/MCC: $13,969

Permanent cardiac pacemaker implant w CC: $18,028

Perc cardiovasc proc w drug-eluting stent w/o MCC: $13,320

Laparoscopic cholecystectomy w/o c.d.e. w/o CC/MCC: $7,844

Laparoscopic cholecystectomy w/o c.d.e. w MCC: $17,246

Laparoscopic cholecystectomy w/o c.d.e. w CC: $11,496

Hernia procedures except inguinal and femoral w/o CC/MCC: $6,719

Hernia procedures except inguinal and femoral w CC: $9,764

Major small and large bowel procedures w/o CC/MCC: $8,691

Major small and large bowel procedures w CC: $17,050

Major small and large bowel procedures w MCC: $35,981

Stomach, esophageal duodenal proc w/o CC/MCC: $10,119

Cervical spinal fusion w/o CC/MCC: $13,329

Cervical spinal fusion w CC: $18,165

Spinal fusion except cervical w/o MCC: $24,797

Back and neck proc exc spinal fusion w/o CC/MCC: $6,534

Back and neck proc exc spinal fusion w CC/MCC or disc device/neurostim: $11,980

Major shoulder or elbow joint procedures w CC/MCC: $11,954

Bilateral or multiple major joint procs of lower extremity w/o MCC: $21,894

Major joint replacement or reattachment of lower extremity w/o MCC: $13,982

Major joint replacement or reattachment of lower extremity w MCC: $22,912

Revision of hip or knee replacement w CC: $1,420

Biopsies of musculoskeletal system and connective tissue w/o CC/MCC: $684

Biopsies of musculoskeletal system and connective tissue w MCC: $22,829

Biopsies of musculoskeletal system and connective tissue w CC: $14,782

Other musculoskelet sys and conn tiss O.R. proc w MCC: $21,358

Kidney and ureter procedures for neoplasm w MCC: $1,520

Kidney and ureter procedures for neoplasm w CC: $6,918

Revision of hip or knee replacement w MCC: $31,638

Kidney and ureter procedures for non-neoplasm w MCC: $23,226

Transurethral procedures w MCC: $8,315

Other kidney and urinary tract procedures w MCC: $19,293

Other kidney and urinary tract procedures w CC: $15,033

Transurethral prostatectomy w/o CC/MCC: $4,405

Transurethral prostatectomy w CC/MCC: $7,788

Female reproductive system reconstructive procedures: $5,684

Uterine and adnexa proc for non-malignancy w/o CC/MCC: $5,876

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

Here:	17.800%
Massachusetts:	9.313%

Outpatient CT scans of the abdomen that were combination (double) scans.

This Hospital:	0.087%
State:	0.105%

Outpatient CT scans of the chest that were combination (double) scans.

Here:	0.006%
Massachusetts:	0.010%

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