MERCY MEDICAL CENTER - ROCKVILLE CENTRE, NY

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Mel Granick, Director, Public Relations

Web Site: www.MercyMedicalCenter.info

Physician Referral Service: 516-62MERCY (516-626-3729)

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MERCY MEDICAL CENTER
1000 NORTH VILLAGE AVENUE
ROCKVILLE CENTRE,NY 11570

County: NASSAU
Type: Acute Care Hospitals
Phone (make sure to verify first before calling): (516) 705-2525
Emergency service: Yes
Ownership: Voluntary non-profit - Church

Quality Measure Score

	Here	State Average	Nation Average
Heart Attack Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	100%	85%	85%
Heart Attack Patients Given Aspirin at Arrival	94%	96%	93%
Heart Attack Patients Given Aspirin at Discharge	97%	94%	90%
Heart Attack Patients Given Beta Blocker at Arrival	94%	93%	88%
Heart Attack Patients Given Beta Blocker at Discharge	98%	95%	91%
Heart Attack Patients Given Smoking Cessation Advice/Counseling	100%	90%	91%

	Here	State Average	Nation Average
Heart Failure Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	96%	87%	84%
Heart Failure Patients Given Discharge Instructions	86%	72%	66%
Heart Failure Patients Given Smoking Cessation Advice/Counseling	100%	90%	86%
Heart Failure Patients Given an Evaluation of Left Ventricular Systolic (LVS) Function	95%	92%	85%

	Here	State Average	Nation Average
Pneumonia Patients Assessed and Given Influenza Vaccination	67%	80%	75%
Pneumonia Patients Assessed and Given Pneumococcal Vaccination	71%	78%	75%
Pneumonia Patients Given Initial Antibiotic(s) within 6 Hours After Arrival	93%	92%	93%
Pneumonia Patients Given Oxygenation Assessment	100%	100%	99%
Pneumonia Patients Given Smoking Cessation Advice/Counseling	100%	88%	84%
Pneumonia Patients Given the Most Appropriate Initial Antibiotic(s)	95%	88%	86%
Pneumonia Patients Whose Initial Emergency Room Blood Culture Was Performed Prior To The Administration Of The First Hospital Dose Of Antibiotics	68%	88%	90%

	Here	State Average	Nation Average
Surgery Patients Who Received Preventative Antibiotic(s) One Hour Before Incision	91%	86%	82%
Surgery Patients Who Received Treatment To Prevent Blood Clots Within 24 Hours Before or After Selected Surgeries to Prevent Blood Clots	90%	81%	75%
Surgery Patients Who Received the Appropriate Preventative Antibiotic(s) for Their Surgery	92%	92%	90%
Surgery Patients Whose Doctors Ordered Treatments to Prevent Blood Clots (Venous Thromboembolism) For Certain Types of Surgeries	92%	85%	79%
Surgery Patients Whose Preventative Antibiotic(s) are Stopped Within 24 hours After Surgery	81%	79%	78%

Hospital Consumer Assessment of Healthcare Providers & Systems Survey

How do patients rate the hospital overall?

	Here	State Average	Nation Average
Patients who gave a rating of 9 or 10 (high)	51%	57%	63%
Patients who gave a rating of 7 or 8 (medium)	33%	30%	26%
Patients who gave a rating of 6 or lower (low)	16%	13%	11%

How often did doctors communicate well with patients?

	Here	State Average	Nation Average
Doctors always communicated well	77%	77%	79%
Doctors usually communicated well	17%	17%	16%
Doctors sometimes or never communicated well	6%	6%	5%

How often did nurses communicate well with patients?

	Here	State Average	Nation Average
Nurses always communicated well	64%	71%	73%
Nurses usually communicated well	22%	22%	21%
Nurses sometimes or never communicated well	14%	7%	6%

How often did patients receive help quickly from hospital staff?

	Here	State Average	Nation Average
Patients always received help as soon as they wanted	51%	57%	60%
Patients usually received help as soon as they wanted	28%	28%	28%
Patients sometimes or never received help as soon as they wanted	21%	15%	12%

How often did staff explain about medicines before giving them to patients?

	Here	State Average	Nation Average
Staff always explained	52%	55%	58%
Staff usually explained	20%	19%	18%
Staff sometimes or never explained	28%	26%	24%

How often was patients' pain well controlled?

	Here	State Average	Nation Average
Pain was always well controlled	63%	65%	67%
Pain was usually well controlled	25%	26%	25%
Pain was sometimes or never well controlled	12%	9%	8%

How often was the area around patients' rooms kept quiet at night?

	Here	State Average	Nation Average
Always quiet at night	44%	45%	54%
Usually quiet at night	34%	36%	32%
Sometimes or never quiet at night	22%	19%	14%

How often were the patients' rooms and bathrooms kept clean?

	Here	State Average	Nation Average
Room was always clean	54%	65%	68%
Room was usually clean	28%	24%	21%
Room was sometimes or never clean	18%	11%	11%

Were patients given information about what to do during their recovery at home?

	Here	State Average	Nation Average
Yes, staff did give patients this information	72%	79%	79%
No, staff did not give patients this information	28%	21%	21%

Would patients recommend the hospital to friends and family?

	Here	State Average	Nation Average
YES, patients would definitely recommend the hospital	61%	62%	67%
YES, patients would probably recommend the hospital	27%	31%	27%
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)	12%	7%	6%

Average Medicare Payment

Back & Neck Operations Except Back or Neck Fusion: $5802
Back & Neck Operations Except Back or Neck Fusion with Complications or Preexisting Conditions: $8381
Back Fusion to Join Spine Bones, not Neck: $17709
Back Fusion to Join Spine Bones, not Neck, with Complications or Preexisting Conditions: $23234
Chest Pain: $3625
Chronic Lung Disease: $5843
Diabetes in Adults: $5033
Gallbladder Removal By Laparoscope: $6596
Gallbladder Removal Except By (non) Laparoscope with Complications or Preexisting Conditions: $15462
Gallbladder Removal by Laparoscope with Complications or Preexisting Conditions: $12033
Head and Neck Blood Vessel Operations: $7138
Heart Attack with Major Complications: $8973
Heart Attack without Complications: $6034
Heart Failure: $6695
Hernia Operations in Adults: $5408
Hernia Operations in Adults with Complications or Preexisting Conditions: $8004
Insertion of Heart Defibrillator: $35409
Kidney and Bladder Operations for Cancer: $14924
Kidney and Bladder Operations with Complications or Preexisting Conditions: $16617
Major Arm & Shoulder Operations with Complications or Preexisting Conditions: $7161
Major Heart and Blood Vessel Procedures with Complications or Preexisting Conditions: $24641
Major Small & Large Intestine Operations: $9090
Minor Small and Large Bowel Procedures With Complications: $24700
Neck Fusion to Join Bones with Complications or Preexisting Conditions: $15839
Neck Fusion to Join Neck Bones: $10768
Other Bladder Operations Via the Urethra with Complications or Preexisting Conditions: $7631
Other Bone, Joint & Organ Operations with Complications or Preexisting Conditions: $12305
Other Kidney & Urinary Tract Operations: $13483
Pacemaker Implant: $13467
Pneumonia and Pleurisy in Adults With Complications or Preexisting Conditions: $6637
Removal of Prostate Via Urethra: $3686
Removal of Prostate Via Urethra with Complications or Preexisting Conditions: $5404
Repair of Previous Hip or Knee Replacement: $15924
Replacement of Hip, Knee or Ankle or Reattachment of Thigh, Foot or Ankle: $12393
Sample of Bone Removed for Evaluation of Cancer, Infections or Other Bone Disorders: $12271
Stomach & Esophagus Operations in Adults with Complications or Preexisting Conditions: $31504
Uterus & Ovary Operations: $5337

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