MERCY FRANCISCAN HOSPITAL WESTERN HILLS - CINCINNATI, OH

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MERCY FRANCISCAN HOSPITAL WESTERN HILLS
3131 QUEEN CITY AVENUE
CINCINNATI,OH 45238

County: HAMILTON
Type: Acute Care Hospitals
Phone (make sure to verify first before calling): (513) 389-5000
Emergency service: Yes
Ownership: Voluntary non-profit - Church

Quality Measure Score

	Here	State Average	Nation Average
Heart Attack Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	100%	85%	85%
Heart Attack Patients Given Aspirin at Arrival	96%	95%	93%
Heart Attack Patients Given Aspirin at Discharge	100%	93%	90%
Heart Attack Patients Given Beta Blocker at Arrival	91%	91%	88%
Heart Attack Patients Given Beta Blocker at Discharge	100%	93%	91%
Heart Attack Patients Given Smoking Cessation Advice/Counseling	67%	95%	91%

	Here	State Average	Nation Average
Heart Failure Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	93%	86%	84%
Heart Failure Patients Given Discharge Instructions	93%	78%	66%
Heart Failure Patients Given Smoking Cessation Advice/Counseling	98%	92%	86%
Heart Failure Patients Given an Evaluation of Left Ventricular Systolic (LVS) Function	97%	92%	85%

	Here	State Average	Nation Average
Pneumonia Patients Assessed and Given Influenza Vaccination	91%	82%	75%
Pneumonia Patients Assessed and Given Pneumococcal Vaccination	90%	82%	75%
Pneumonia Patients Given Initial Antibiotic(s) within 6 Hours After Arrival	97%	95%	93%
Pneumonia Patients Given Oxygenation Assessment	100%	100%	99%
Pneumonia Patients Given Smoking Cessation Advice/Counseling	90%	92%	84%
Pneumonia Patients Given the Most Appropriate Initial Antibiotic(s)	93%	89%	86%
Pneumonia Patients Whose Initial Emergency Room Blood Culture Was Performed Prior To The Administration Of The First Hospital Dose Of Antibiotics	96%	91%	90%

	Here	State Average	Nation Average
Surgery Patients Who Received Preventative Antibiotic(s) One Hour Before Incision	89%	85%	82%
Surgery Patients Who Received Treatment To Prevent Blood Clots Within 24 Hours Before or After Selected Surgeries to Prevent Blood Clots	92%	83%	75%
Surgery Patients Who Received the Appropriate Preventative Antibiotic(s) for Their Surgery	95%	93%	90%
Surgery Patients Whose Doctors Ordered Treatments to Prevent Blood Clots (Venous Thromboembolism) For Certain Types of Surgeries	95%	86%	79%
Surgery Patients Whose Preventative Antibiotic(s) are Stopped Within 24 hours After Surgery	90%	79%	78%

Hospital Consumer Assessment of Healthcare Providers & Systems Survey

How do patients rate the hospital overall?

	Here	State Average	Nation Average
Patients who gave a rating of 9 or 10 (high)	53%	63%	63%
Patients who gave a rating of 7 or 8 (medium)	32%	26%	26%
Patients who gave a rating of 6 or lower (low)	15%	11%	11%

How often did doctors communicate well with patients?

	Here	State Average	Nation Average
Doctors always communicated well	78%	77%	79%
Doctors usually communicated well	17%	18%	16%
Doctors sometimes or never communicated well	5%	5%	5%

How often did nurses communicate well with patients?

	Here	State Average	Nation Average
Nurses always communicated well	69%	73%	73%
Nurses usually communicated well	23%	22%	21%
Nurses sometimes or never communicated well	8%	5%	6%

How often did patients receive help quickly from hospital staff?

	Here	State Average	Nation Average
Patients always received help as soon as they wanted	53%	61%	60%
Patients usually received help as soon as they wanted	29%	28%	28%
Patients sometimes or never received help as soon as they wanted	18%	11%	12%

How often did staff explain about medicines before giving them to patients?

	Here	State Average	Nation Average
Staff always explained	45%	56%	58%
Staff usually explained	20%	20%	18%
Staff sometimes or never explained	35%	24%	24%

How often was patients' pain well controlled?

	Here	State Average	Nation Average
Pain was always well controlled	61%	66%	67%
Pain was usually well controlled	26%	26%	25%
Pain was sometimes or never well controlled	13%	8%	8%

How often was the area around patients' rooms kept quiet at night?

	Here	State Average	Nation Average
Always quiet at night	40%	49%	54%
Usually quiet at night	37%	35%	32%
Sometimes or never quiet at night	23%	16%	14%

How often were the patients' rooms and bathrooms kept clean?

	Here	State Average	Nation Average
Room was always clean	64%	67%	68%
Room was usually clean	20%	22%	21%
Room was sometimes or never clean	16%	11%	11%

Were patients given information about what to do during their recovery at home?

	Here	State Average	Nation Average
Yes, staff did give patients this information	76%	80%	79%
No, staff did not give patients this information	24%	20%	21%

Would patients recommend the hospital to friends and family?

	Here	State Average	Nation Average
YES, patients would definitely recommend the hospital	58%	65%	67%
YES, patients would probably recommend the hospital	33%	29%	27%
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)	9%	6%	6%

Average Medicare Payment

Back & Neck Operations Except Back or Neck Fusion: $4904
Back & Neck Operations Except Back or Neck Fusion with Complications or Preexisting Conditions: $7524
Back Fusion to Join Spine Bones, not Neck: $14012
Back Fusion to Join Spine Bones, not Neck, with Complications or Preexisting Conditions: $18061
Chest Pain: $3134
Chronic Lung Disease: $4504
Diabetes in Adults: $5713
Female Reproductive System Reconstructive Operations: $3745
Gallbladder Removal By Laparoscope: $5186
Gallbladder Removal Except By (non) Laparoscope with Complications or Preexisting Conditions: $12819
Gallbladder Removal by Laparoscope with Complications or Preexisting Conditions: $12596
Head and Neck Blood Vessel Operations: $5143
Heart Attack with Major Complications: $7635
Heart Attack without Complications: $4560
Heart Failure: $5308
Hernia Operations in Adults: $4251
Hernia Operations in Adults with Complications or Preexisting Conditions: $7100
Kidney and Bladder Operations for Cancer: $11185
Major Arm & Shoulder Operations with Complications or Preexisting Conditions: $5629
Major Heart and Blood Vessel Procedures with Complications or Preexisting Conditions: $19996
Major Small & Large Intestine Operations: $6848
Minor Small and Large Bowel Procedures With Complications: $17010
Neck Fusion to Join Bones with Complications or Preexisting Conditions: $15048
Neck Fusion to Join Neck Bones: $8464
Other Bladder Operations Via the Urethra with Complications or Preexisting Conditions: $5999
Other Bone, Joint & Organ Operations with Complications or Preexisting Conditions: $9673
Other Kidney & Urinary Tract Operations: $10499
Pacemaker Implant: $10977
Pneumonia and Pleurisy in Adults With Complications or Preexisting Conditions: $5380
Removal of Prostate Via Urethra: $2898
Removal of Prostate Via Urethra with Complications or Preexisting Conditions: $4248
Repair of Previous Hip or Knee Replacement: $12039
Replacement of Hip, Knee or Ankle or Reattachment of Thigh, Foot or Ankle: $9919
Sample of Bone Removed for Evaluation of Cancer, Infections or Other Bone Disorders: $9838
Stomach & Esophagus Operations in Adults with Complications or Preexisting Conditions: $20730
Two or More Hip, Knee or Ankle Operations: $14948
Uterus & Ovary Operations: $4007

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