MEMORIAL MISSION HOSPITAL AND ASHEVILLE SURGERY CE - ASHEVILLE, NC

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MEMORIAL MISSION HOSPITAL AND ASHEVILLE SURGERY CE
509 BILTMORE AVE
ASHEVILLE, NC, 28801

Phone (make sure to verify first before calling): (828) 213-1111

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes
Type: Psychiatric Units

Provided Services

Nuclear Medicine Services
Acute Renal Dialysis Services
Ambulance (Owned) Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
CT Scanner Services
Cardiac Catheterization Laboratory Services
Cardio-Thoracic Surgery Services
Chemotherapy Services
Child/Adolescent Psychiatric Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Psychiatric Services
Emergency Services
Extracorporeal Shock Wave Lithotripter Services
Forensic Psychiatric Services
Geriatric Psychiatric Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
ICU - Neonatal Services
ICU - Pediatric Services
ICU - Surgical Services
Inpatient Surgical Services
Magnetic Resonance Imaging (Mri) Services
Neonatal Nursery Services
Neurosurgical Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Opthalmic Surgery Services
Organ Bank Services
Orthopedic Surgery Services
Outpatient Rehabilitation Services
Outpatient Services
Outpatient Surgery Unit Services
Outppatient Psychiatric Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Positron Emission Tomography (Pet) Scan Services
Postoperative Recovery Room Services
Psychiatric Services
Reconstructive Surgery Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Employment Full-Time Equivalent

Licensed Practical Or Vocational Nurses : 42.00
Registered Professional Nurses : 1511.00
Other Salaried Personnel : 3017.00
Dieticians : 16.00
Occupational Therapists : 10.00
Physical Therapists : 27.00
Registered Pharmacists : 57.00
Respiratory Therapists : 71.00
Speech Pathologists Or Audiologists : 9.00
Physicians : 53.00
Medical Social Workers : 36.00
Medical Laboratory Technologists : 54.00
Nuclear Medicine Technicians : 14.00
Physician Assistants : 4.00
Diagnostic Radiology Technicians : 54.00
Nurse Practitioners: 21.00

Number Of Beds

Total: 773
Total Certified: 773
Psychiatric Unit Beds: 57

Hospital Acquired Conditions

Foreign Object Retained After Surgery

This Hospital:	0.084%
North Carolina:	0.064%

Pressure Ulcer Stages III And IV

This Hospital:	0.066%
North Carolina:	0.117%

Falls And Trauma

This Hospital:	0.628%
State:	0.550%

Vascular Catheter-Associated Infection

Here:	0.231%
North Carolina:	0.360%

Catheter-Associated UTI

Here:	0.430%
North Carolina:	0.371%

Manifestations Of Poor Glycemic Control

This Hospital:	0.033%
North Carolina:	0.060%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

Here:	36.400%
North Carolina:	30.827%

Outpatient CT scans of the abdomen that were combination (double) scans.

This Hospital:	0.013%
State:	0.120%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	100.0%
State:	98.8%

Percent of Patients Given Aspirin at Discharge

Here:	100.0%
North Carolina:	98.7%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
North Carolina:	97.0%

Percent of Patients Given Beta Blocker at Discharge

This Hospital:	100.0%
State:	98.7%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
North Carolina:	99.9%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

Here:	95.0%
North Carolina:	94.5%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

This Hospital:	18
State:	9

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

This Hospital:	100.0%
North Carolina:	95.1%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	100.0%
North Carolina:	98.7%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	98.0%
North Carolina:	94.8%

Percent of Patients Given Discharge Instructions

Here:	91.0%
North Carolina:	88.9%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
North Carolina:	99.3%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

Here:	92.0%
State:	95.3%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

This Hospital:	94.0%
State:	96.1%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
State:	98.8%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

This Hospital:	86.0%
State:	91.7%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	87.0%
North Carolina:	92.6%

Percent of Patients Assessed and Given Pneumococcal Vaccination

Here:	94.0%
State:	94.8%

Children's Asthma

Percent of Children Who Received Reliever Medication While Hospitalized for Asthma

Here:	100.0%
North Carolina:	99.9%

Percent of Children Who Received Systemic Corticosteroid Medication While Hospitalized for Asthma

This Hospital:	100.0%
North Carolina:	99.9%

Percent of Children and their Caregivers Who Received a Home Management Plan of Care Document While Hospitalized for Asthma

This Hospital:	19.0%
State:	78.9%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	98.0%
State:	97.7%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

Here:	97.0%
North Carolina:	96.0%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	100.0%
State:	98.2%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	97.0%
North Carolina:	93.0%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	98.0%
State:	94.8%

Percent of all Heart Surgery Patients whose blood sugar is kept under good control in the days right after surgery

This Hospital:	99.0%
North Carolina:	93.8%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

This Hospital:	100.0%
North Carolina:	99.7%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

Here:	95.0%
State:	91.0%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

This Hospital:	98.0%
State:	93.8%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

Here:	97.0%
State:	94.3%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

This Hospital:	98.0%
State:	94.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack

This Hospital:	13.2%
State:	15.8%

30-Day Mortality Rates from Heart Failure

This Hospital:	12.6%
North Carolina:	11.1%

30-Day Mortality Rates from Pneumonia

Here:	10.6%
North Carolina:	12.2%

30-Day Readmission Rates from Heart Attack

Here:	17.1%
State:	19.6%

30-Day Readmission Rates from Heart Failure

This Hospital:	20.5%
North Carolina:	24.3%

30-Day Readmission Rates from Pneumonia

Here:	16.7%
North Carolina:	18.7%

Average Medicare Payment

Acute myocardial infarction, discharged alive w/o CC/MCC: $5,434

Acute myocardial infarction, discharged alive w MCC: $12,126

Acute myocardial infarction, discharged alive w CC: $7,632

Heart failure and shock w/o CC/MCC: $4,512

Heart failure and shock w MCC: $9,124

Heart failure and shock w CC: $6,292

Chronic obstructive pulmonary disease w/o CC/MCC: $4,533

Chronic obstructive pulmonary disease w MCC: $8,142

Chronic obstructive pulmonary disease w CC: $6,097

Simple pneumonia and pleurisy w MCC: $8,953

Diabetes w MCC: $8,496

Chest Pain: $3,321

Cardiac valve and oth maj cardiothoracic proc w/o card cath w/o CC/MCC: $27,414

Cardiac valve and oth maj cardiothoracic proc w/o card cath w MCC: $49,913

Cardiac valve and oth maj cardiothoracic proc w/o card cath w CC: $32,994

Major cardiovasc procedures w MCC or thoracic aortic aneurysm repair: $31,708

Cardiac defibrillator implant w/o cardiac cath w/o MCC: $31,221

Cardiac defibrillator implant w/o cardiac cath w MCC: $41,941

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w/o MCC: $36,873

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w MCC: $49,693

Extracranial procedures w/o CC/MCC: $6,252

Extracranial procedures w CC: $9,702

Coronary bypass w/o cardiac cath w/o MCC: $22,462

Coronary bypass w/o cardiac cath w MCC: $35,239

Permanent cardiac pacemaker implant w/o CC/MCC: $12,535

Permanent cardiac pacemaker implant w CC: $16,177

Perc cardiovasc proc w drug-eluting stent w/o MCC: $11,952

Laparoscopic cholecystectomy w/o c.d.e. w/o CC/MCC: $7,039

Laparoscopic cholecystectomy w/o c.d.e. w MCC: $15,476

Laparoscopic cholecystectomy w/o c.d.e. w CC: $10,315

Cholecystectomy except by laparoscope w/o c.d.e. w MCC: $22,308

Hernia procedures except inguinal and femoral w/o CC/MCC: $6,029

Hernia procedures except inguinal and femoral w MCC: $15,490

Hernia procedures except inguinal and femoral w CC: $8,761

Major small and large bowel procedures w/o CC/MCC: $10,138

Major small and large bowel procedures w CC: $15,991

Major small and large bowel procedures w MCC: $32,286

Stomach, esophageal duodenal proc w/o CC/MCC: $9,080

Cervical spinal fusion w/o CC/MCC: $11,961

Cervical spinal fusion w MCC: $27,572

Cervical spinal fusion w CC: $16,300

Spinal fusion except cervical w/o MCC: $22,251

Spinal fusion except cervical w MCC: $37,236

Back and neck proc exc spinal fusion w/o CC/MCC: $5,863

Back and neck proc exc spinal fusion w CC/MCC or disc device/neurostim: $10,749

Major shoulder or elbow joint procedures w/o CC/MCC: $6,963

Bilateral or multiple major joint procs of lower extremity w/o MCC: $19,646

Major joint replacement or reattachment of lower extremity w/o MCC: $12,546

Major joint replacement or reattachment of lower extremity w MCC: $20,443

Revision of hip or knee replacement w/o CC/MCC: $15,310

Revision of hip or knee replacement w CC: $19,141

Biopsies of musculoskeletal system and connective tissue w/o CC/MCC: $9,212

Biopsies of musculoskeletal system and connective tissue w MCC: $20,369

Biopsies of musculoskeletal system and connective tissue w CC: $13,264

Other musculoskelet sys and conn tiss O.R. proc w MCC: $18,073

Kidney and ureter procedures for neoplasm w/o CC/MCC: $8,602

Kidney and ureter procedures for neoplasm w MCC: $20,485

Kidney and ureter procedures for neoplasm w CC: $11,639

Revision of hip or knee replacement w MCC: $22,954

Kidney and ureter procedures for non-neoplasm w MCC: $20,782

Bilateral or multiple major joint procs of lower extremity w MCC: $28,222

Transurethral procedures w MCC: $13,991

Other kidney and urinary tract procedures w/o CC/MCC: $8,181

Other kidney and urinary tract procedures w MCC: $17,312

Other kidney and urinary tract procedures w CC: $13,490

Transurethral prostatectomy w/o CC/MCC: $3,952

Transurethral prostatectomy w CC/MCC: $6,988

Female reproductive system reconstructive procedures: $5,100

Uterine and adnexa proc for non-malignancy w/o CC/MCC: $5,272

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 39%

How often did nurses communicate well with patients?

Sometimes or never

Here:	4%
North Carolina:	5%

Usually

Here:	17%
State:	16%

Always

This Hospital:	79%
North Carolina:	79%

How often did doctors communicate well with patients?

Sometimes or never

This Hospital:	4%
North Carolina:	4%

Usually

This Hospital:	13%
State:	13%

Always

This Hospital:	83%
North Carolina:	83%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	9%
North Carolina:	10%

Usually

Here:	24%
State:	23%

Always

This Hospital:	67%
North Carolina:	67%

How often was patients' pain well controlled?

Sometimes or never

Here:	5%
State:	7%

Usually

This Hospital:	23%
State:	22%

Always

Here:	72%
State:	71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	22%
State:	20%

Usually

This Hospital:	19%
North Carolina:	17%

Always

Here:	59%
North Carolina:	63%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	14%
North Carolina:	10%

Usually

This Hospital:	23%
State:	20%

Always

Here:	63%
North Carolina:	70%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

Here:	9%
State:	9%

Usually

Here:	31%
North Carolina:	29%

Always

This Hospital:	60%
North Carolina:	62%

Were patients given information about what to do during their recovery at home?

Yes

This Hospital:	85%
State:	83%

Here:	15%
State:	17%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	5%
State:	8%

7 or 8

Here:	24%
State:	23%

9 or 10

Here:	71%
North Carolina:	69%

Would patients recommend the hospital to friends and family?

Here:	2%
State:	5%

Yes, probably

This Hospital:	14%
State:	24%

Yes, definitely

Here:	84%
North Carolina:	71%

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