JOHN C LINCOLN NORTH MOUNTAIN HOSPITAL - PHOENIX, AZ

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JOHN C LINCOLN NORTH MOUNTAIN HOSPITAL
250 EAST DUNLAP AVENUE
PHOENIX,AZ 85020

County: MARICOPA
Type: Acute Care Hospitals
Phone (make sure to verify first before calling): (602) 870-6060
Emergency service: Yes
Ownership: Voluntary non-profit - Private

Quality Measure Score

	Here	State Average	Nation Average
Heart Attack Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	86%	83%	85%
Heart Attack Patients Given Aspirin at Arrival	97%	95%	93%
Heart Attack Patients Given Aspirin at Discharge	99%	89%	90%
Heart Attack Patients Given Beta Blocker at Arrival	94%	89%	88%
Heart Attack Patients Given Beta Blocker at Discharge	98%	91%	91%
Heart Attack Patients Given PCI Within 90 Minutes Of Arrival	42%	49%	60%
Heart Attack Patients Given Smoking Cessation Advice/Counseling	98%	91%	91%

	Here	State Average	Nation Average
Heart Failure Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	84%	84%	84%
Heart Failure Patients Given Discharge Instructions	82%	49%	66%
Heart Failure Patients Given Smoking Cessation Advice/Counseling	100%	83%	86%
Heart Failure Patients Given an Evaluation of Left Ventricular Systolic (LVS) Function	100%	84%	85%

	Here	State Average	Nation Average
Pneumonia Patients Assessed and Given Influenza Vaccination	94%	70%	75%
Pneumonia Patients Assessed and Given Pneumococcal Vaccination	88%	73%	75%
Pneumonia Patients Given Initial Antibiotic(s) within 6 Hours After Arrival	95%	91%	93%
Pneumonia Patients Given Oxygenation Assessment	100%	99%	99%
Pneumonia Patients Given Smoking Cessation Advice/Counseling	100%	76%	84%
Pneumonia Patients Given the Most Appropriate Initial Antibiotic(s)	87%	89%	86%
Pneumonia Patients Whose Initial Emergency Room Blood Culture Was Performed Prior To The Administration Of The First Hospital Dose Of Antibiotics	94%	87%	90%

	Here	State Average	Nation Average
Surgery Patients Who Received Preventative Antibiotic(s) One Hour Before Incision	95%	78%	82%
Surgery Patients Who Received Treatment To Prevent Blood Clots Within 24 Hours Before or After Selected Surgeries to Prevent Blood Clots	69%	72%	75%
Surgery Patients Who Received the Appropriate Preventative Antibiotic(s) for Their Surgery	89%	90%	90%
Surgery Patients Whose Doctors Ordered Treatments to Prevent Blood Clots (Venous Thromboembolism) For Certain Types of Surgeries	79%	77%	79%
Surgery Patients Whose Preventative Antibiotic(s) are Stopped Within 24 hours After Surgery	74%	75%	78%

Hospital Consumer Assessment of Healthcare Providers & Systems Survey

How do patients rate the hospital overall?

	Here	State Average	Nation Average
Patients who gave a rating of 9 or 10 (high)	63%	63%	63%
Patients who gave a rating of 7 or 8 (medium)	27%	25%	26%
Patients who gave a rating of 6 or lower (low)	10%	12%	11%

How often did doctors communicate well with patients?

	Here	State Average	Nation Average
Doctors always communicated well	73%	75%	79%
Doctors usually communicated well	20%	18%	16%
Doctors sometimes or never communicated well	7%	7%	5%

How often did nurses communicate well with patients?

	Here	State Average	Nation Average
Nurses always communicated well	74%	71%	73%
Nurses usually communicated well	21%	22%	21%
Nurses sometimes or never communicated well	5%	7%	6%

How often did patients receive help quickly from hospital staff?

	Here	State Average	Nation Average
Patients always received help as soon as they wanted	60%	59%	60%
Patients usually received help as soon as they wanted	29%	29%	28%
Patients sometimes or never received help as soon as they wanted	11%	12%	12%

How often did staff explain about medicines before giving them to patients?

	Here	State Average	Nation Average
Staff always explained	59%	56%	58%
Staff usually explained	19%	19%	18%
Staff sometimes or never explained	22%	25%	24%

How often was patients' pain well controlled?

	Here	State Average	Nation Average
Pain was always well controlled	69%	67%	67%
Pain was usually well controlled	24%	25%	25%
Pain was sometimes or never well controlled	7%	8%	8%

How often was the area around patients' rooms kept quiet at night?

	Here	State Average	Nation Average
Always quiet at night	48%	50%	54%
Usually quiet at night	35%	33%	32%
Sometimes or never quiet at night	17%	17%	14%

How often were the patients' rooms and bathrooms kept clean?

	Here	State Average	Nation Average
Room was always clean	64%	66%	68%
Room was usually clean	23%	22%	21%
Room was sometimes or never clean	13%	12%	11%

Were patients given information about what to do during their recovery at home?

	Here	State Average	Nation Average
Yes, staff did give patients this information	78%	77%	79%
No, staff did not give patients this information	22%	23%	21%

Would patients recommend the hospital to friends and family?

	Here	State Average	Nation Average
YES, patients would definitely recommend the hospital	72%	67%	67%
YES, patients would probably recommend the hospital	21%	26%	27%
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)	7%	7%	6%

Average Medicare Payment

Angioplasty Procedures and Insertion of Drug Coated Stent into Heart Artery: $13885
Back & Neck Operations Except Back or Neck Fusion: $5381
Back & Neck Operations Except Back or Neck Fusion with Complications or Preexisting Conditions: $10395
Back Fusion to Join Spine Bones, not Neck: $16137
Back Fusion to Join Spine Bones, not Neck, with Complications or Preexisting Conditions: $22475
Chest Pain: $3395
Chronic Lung Disease: $5222
Diabetes in Adults: $4474
Female Reproductive System Reconstructive Operations: $4420
Gallbladder Removal By Laparoscope: $6163
Gallbladder Removal Except By (non) Laparoscope with Complications or Preexisting Conditions: $13690
Gallbladder Removal by Laparoscope with Complications or Preexisting Conditions: $10948
Head and Neck Blood Vessel Operations: $5682
Heart Attack with Major Complications: $9346
Heart Attack without Complications: $5890
Heart Bypass Surgery: $22079
Heart Bypass Surgery with Complications or Preexisting Conditions: $30351
Heart Failure: $6111
Heart Valve Operations: $37270
Hernia Operations in Adults: $5268
Hernia Operations in Adults with Complications or Preexisting Conditions: $8422
Insertion of Heart Defibrillator: $32913
Insertion of Heart Defibrillator with Examination of Heart through a Catheter: $161981
Kidney and Bladder Operations for Cancer: $13287
Kidney and Bladder Operations with Complications or Preexisting Conditions: $13216
Major Arm & Shoulder Operations with Complications or Preexisting Conditions: $6669
Major Heart and Blood Vessel Procedures with Complications or Preexisting Conditions: $23001
Major Small & Large Intestine Operations: $8370
Minor Small and Large Bowel Procedures With Complications: $21795
Neck Fusion to Join Bones with Complications or Preexisting Conditions: $17696
Neck Fusion to Join Neck Bones: $10079
Other Bladder Operations Via the Urethra with Complications or Preexisting Conditions: $7112
Other Bone, Joint & Organ Operations with Complications or Preexisting Conditions: $15503
Other Kidney & Urinary Tract Operations: $12389
Pacemaker Implant: $12534
Pneumonia and Pleurisy in Adults With Complications or Preexisting Conditions: $6210
Removal of Prostate Via Urethra: $3546
Removal of Prostate Via Urethra with Complications or Preexisting Conditions: $5079
Repair of Previous Hip or Knee Replacement: $14186
Replacement of Hip, Knee or Ankle or Reattachment of Thigh, Foot or Ankle: $11829
Sample of Bone Removed for Evaluation of Cancer, Infections or Other Bone Disorders: $11379
Stomach & Esophagus Operations in Adults with Complications or Preexisting Conditions: $24095
Two or More Hip, Knee or Ankle Operations: $31856
Uterus & Ovary Operations: $4740

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