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HIGHLAND HOSPITAL - ROCHESTER, NY

 



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Submitted by:Barbara Ficarra, Director of Public Relations
Beds - Total (Total number of beds in a facility, including those in non-Participating or non-licensed areas): 261

Beds - Total certified (Number of beds in Medicare and/or Medicaid certified areas within a facility): 261

Institution representatives - add corrected or new information about HIGHLAND HOSPITAL »

Address
1000 SOUTH AVENUE
ROCHESTER, NY, 14620
Phone (make sure to verify first before calling): (585) 473-2200

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
Here:

$11,896
State:

$46,975
Average Total Payments
Here:

$11,220
New York:

$15,936
Number of discharges: 22
Here:

1.01%
State:

1.08%
Alcohol/Drug Abuse or Dependence without Rehabilitation Therapy without Major Complications
Average Covered Charges
This Hospital:

$6,764
New York:

$14,817
Average Total Payments
This Hospital:

$4,193
State:

$6,759
Number of discharges: 33
This Hospital:

1.52%
State:

0.85%
Back and Neck Procedures Except Spinal Fusion without Complications
Average Covered Charges
This Hospital:

$19,155
New York:

$26,629
Average Total Payments
Here:

$10,424
New York:

$9,363
Number of discharges: 11
Here:

0.51%
State:

0.30%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$7,328
New York:

$23,294
Average Total Payments
Here:

$5,317
State:

$7,529
Number of discharges: 18
This Hospital:

0.83%
State:

1.43%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
Here:

$9,060
New York:

$34,476
Average Total Payments
This Hospital:

$7,680
New York:

$11,180
Number of discharges: 18
Here:

0.83%
New York:

0.84%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$4,769
State:

$15,605
Average Total Payments
This Hospital:

$3,542
New York:

$4,967
Number of discharges: 15
Here:

0.69%
State:

1.64%
Cellulitis without Major Complications
Average Covered Charges
Here:

$7,205
State:

$21,478
Average Total Payments
This Hospital:

$5,600
New York:

$7,326
Number of discharges: 58
Here:

2.67%
New York:

2.35%
Cervical Spinal Fusion without Complications
Average Covered Charges
This Hospital:

$26,029
New York:

$44,209
Average Total Payments
Here:

$14,299
New York:

$16,866
Number of discharges: 26
Here:

1.20%
New York:

0.14%
Chest Pain
Average Covered Charges
Here:

$5,852
State:

$14,161
Average Total Payments
Here:

$3,416
State:

$5,137
Number of discharges: 31
This Hospital:

1.43%
State:

2.94%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$9,020
State:

$23,013
Average Total Payments
This Hospital:

$6,368
New York:

$8,087
Number of discharges: 27
This Hospital:

1.24%
New York:

1.94%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$8,888
State:

$30,592
Average Total Payments
Here:

$7,154
State:

$10,182
Number of discharges: 58
Here:

2.67%
State:

1.87%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$6,635
New York:

$16,960
Average Total Payments
This Hospital:

$4,680
New York:

$6,071
Number of discharges: 30
This Hospital:

1.38%
New York:

1.51%
Diabetes with Complications
Average Covered Charges
Here:

$7,773
State:

$22,558
Average Total Payments
This Hospital:

$5,173
State:

$8,117
Number of discharges: 18
This Hospital:

0.83%
New York:

0.89%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications
Average Covered Charges
Here:

$10,527
State:

$31,584
Average Total Payments
This Hospital:

$7,325
New York:

$11,035
Number of discharges: 21
This Hospital:

0.97%
New York:

0.60%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$6,398
State:

$18,668
Average Total Payments
This Hospital:

$4,649
State:

$6,361
Number of discharges: 87
Here:

4.01%
State:

3.99%
Fractures of Hip and Pelvis without Major Complications
Average Covered Charges
Here:

$5,593
New York:

$19,845
Average Total Payments
Here:

$4,146
State:

$5,974
Number of discharges: 13
Here:

0.60%
State:

0.44%
Fx, Sprn, Strn and Disl Except Femur, Hip, Pelvis and Thigh without Major Complications
Average Covered Charges
This Hospital:

$8,069
State:

$20,757
Average Total Payments
Here:

$4,251
New York:

$6,412
Number of discharges: 15
Here:

0.69%
New York:

0.50%
G.I. Hemorrhage with Complications
Average Covered Charges
This Hospital:

$7,752
State:

$27,960
Average Total Payments
This Hospital:

$6,631
State:

$8,863
Number of discharges: 55
This Hospital:

2.54%
New York:

1.98%
G.I. Hemorrhage with Major Complications
Average Covered Charges
This Hospital:

$10,827
New York:

$50,004
Average Total Payments
This Hospital:

$10,700
New York:

$16,938
Number of discharges: 18
This Hospital:

0.83%
State:

0.73%
G.I. Obstruction with Complications
Average Covered Charges
Here:

$9,786
State:

$25,800
Average Total Payments
This Hospital:

$6,243
New York:

$7,975
Number of discharges: 23
This Hospital:

1.06%
State:

0.56%
G.I. Obstruction without Complications
Average Covered Charges
This Hospital:

$5,039
New York:

$18,125
Average Total Payments
Here:

$4,010
New York:

$5,409
Number of discharges: 17
This Hospital:

0.78%
New York:

0.44%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$9,234
State:

$26,907
Average Total Payments
Here:

$6,114
New York:

$9,020
Number of discharges: 58
This Hospital:

2.67%
State:

3.05%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$10,008
State:

$41,330
Average Total Payments
Here:

$8,388
State:

$13,648
Number of discharges: 43
Here:

1.98%
New York:

2.38%
Heart Failure and Shock without Complications
Average Covered Charges
This Hospital:

$6,663
State:

$17,445
Average Total Payments
This Hospital:

$4,168
State:

$5,979
Number of discharges: 33
Here:

1.52%
State:

1.37%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$18,025
New York:

$44,953
Average Total Payments
This Hospital:

$11,221
New York:

$15,635
Number of discharges: 62
Here:

2.86%
New York:

0.97%
Hip and Femur Procedures Except Major Joint with Major Complications
Average Covered Charges
This Hospital:

$30,798
New York:

$80,390
Average Total Payments
This Hospital:

$18,322
New York:

$27,239
Number of discharges: 11
This Hospital:

0.51%
New York:

0.21%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$10,013
State:

$33,214
Average Total Payments
Here:

$7,178
New York:

$10,434
Number of discharges: 14
Here:

0.65%
New York:

1.22%
Intracranial Hemorrhage or Cerebral Infarction with Major Complications
Average Covered Charges
Here:

$15,441
New York:

$55,434
Average Total Payments
This Hospital:

$11,914
New York:

$18,455
Number of discharges: 21
This Hospital:

0.97%
State:

0.82%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
This Hospital:

$7,377
State:

$24,933
Average Total Payments
Here:

$5,326
New York:

$7,235
Number of discharges: 15
Here:

0.69%
New York:

0.66%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
This Hospital:

$11,649
State:

$33,952
Average Total Payments
This Hospital:

$7,759
New York:

$11,059
Number of discharges: 33
This Hospital:

1.52%
New York:

0.79%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$7,541
State:

$21,451
Average Total Payments
This Hospital:

$4,884
New York:

$7,036
Number of discharges: 49
Here:

2.26%
New York:

2.87%
Major Gastrointestinal Disorders and Peritoneal Infections with Complications
Average Covered Charges
Here:

$8,610
New York:

$34,117
Average Total Payments
This Hospital:

$7,353
State:

$11,269
Number of discharges: 12
Here:

0.55%
New York:

0.45%
Major Joint Replacement or Reattachment of Lower Extremity with Major Complications
Average Covered Charges
This Hospital:

$48,861
New York:

$86,024
Average Total Payments
This Hospital:

$26,062
State:

$28,560
Number of discharges: 15
Here:

0.69%
State:

0.18%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$23,262
State:

$45,478
Average Total Payments
Here:

$13,405
New York:

$17,066
Number of discharges: 283
This Hospital:

13.05%
State:

4.46%
Major Small and Large Bowel Procedures with Complications
Average Covered Charges
This Hospital:

$27,120
State:

$61,440
Average Total Payments
This Hospital:

$16,709
State:

$21,855
Number of discharges: 16
This Hospital:

0.74%
New York:

0.58%
Major Small and Large Bowel Procedures with Major Complications
Average Covered Charges
Here:

$40,429
State:

$128,517
Average Total Payments
This Hospital:

$30,039
New York:

$46,905
Number of discharges: 15
This Hospital:

0.69%
State:

0.47%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications
Average Covered Charges
Here:

$13,801
State:

$31,477
Average Total Payments
Here:

$7,294
New York:

$11,182
Number of discharges: 26
This Hospital:

1.20%
State:

0.85%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$6,059
State:

$18,413
Average Total Payments
Here:

$4,249
New York:

$6,139
Number of discharges: 44
Here:

2.03%
State:

2.44%
Other Circulatory System Diagnoses with Major Complications
Average Covered Charges
Here:

$21,891
State:

$46,800
Average Total Payments
Here:

$13,366
New York:

$17,465
Number of discharges: 18
Here:

0.83%
New York:

0.71%
Other Digestive System Diagnoses with Complications
Average Covered Charges
Here:

$12,158
New York:

$26,025
Average Total Payments
Here:

$6,555
New York:

$9,109
Number of discharges: 19
This Hospital:

0.88%
State:

0.70%
Peripheral Vascular Disorders with Complications
Average Covered Charges
Here:

$8,558
New York:

$28,607
Average Total Payments
Here:

$5,417
New York:

$9,257
Number of discharges: 11
This Hospital:

0.51%
New York:

0.64%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$12,656
State:

$32,228
Average Total Payments
Here:

$8,076
New York:

$10,299
Number of discharges: 46
Here:

2.12%
New York:

0.89%
Pulmonary Embolism without Major Complications
Average Covered Charges
This Hospital:

$8,638
New York:

$29,446
Average Total Payments
Here:

$6,258
State:

$9,127
Number of discharges: 12
This Hospital:

0.55%
State:

0.30%
Red Blood Cell Disorders with Major Complications
Average Covered Charges
This Hospital:

$10,334
New York:

$36,015
Average Total Payments
Here:

$8,141
State:

$12,277
Number of discharges: 17
Here:

0.78%
State:

0.48%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$9,146
New York:

$21,786
Average Total Payments
This Hospital:

$5,131
New York:

$7,426
Number of discharges: 41
This Hospital:

1.89%
New York:

1.60%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$8,360
State:

$27,775
Average Total Payments
Here:

$6,315
State:

$9,215
Number of discharges: 43
Here:

1.98%
New York:

1.91%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$12,845
State:

$42,937
Average Total Payments
This Hospital:

$10,840
New York:

$15,655
Number of discharges: 33
Here:

1.52%
State:

1.29%
Renal Failure without Complications
Average Covered Charges
Here:

$7,387
State:

$18,806
Average Total Payments
This Hospital:

$4,009
State:

$5,953
Number of discharges: 13
Here:

0.60%
New York:

0.31%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$15,491
New York:

$34,266
Average Total Payments
Here:

$8,878
New York:

$11,846
Number of discharges: 44
Here:

2.03%
State:

0.66%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
This Hospital:

$18,189
State:

$51,542
Average Total Payments
This Hospital:

$12,218
New York:

$17,543
Number of discharges: 49
Here:

2.26%
State:

0.66%
Respiratory System Diagnosis with Ventilator Support 96+ Hours
Average Covered Charges
Here:

$58,104
State:

$122,124
Average Total Payments
Here:

$35,446
State:

$51,777
Number of discharges: 28
This Hospital:

1.29%
State:

0.48%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$19,548
State:

$53,629
Average Total Payments
This Hospital:

$13,981
New York:

$20,887
Number of discharges: 13
This Hospital:

0.60%
New York:

0.82%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$13,700
State:

$47,465
Average Total Payments
This Hospital:

$11,706
State:

$17,315
Number of discharges: 129
This Hospital:

5.95%
State:

5.04%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
This Hospital:

$9,638
New York:

$29,226
Average Total Payments
Here:

$7,452
New York:

$9,822
Number of discharges: 50
This Hospital:

2.31%
State:

1.68%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$8,426
State:

$24,560
Average Total Payments
This Hospital:

$6,146
State:

$8,494
Number of discharges: 59
This Hospital:

2.72%
New York:

2.61%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
Here:

$14,378
New York:

$38,332
Average Total Payments
Here:

$8,865
New York:

$12,495
Number of discharges: 59
This Hospital:

2.72%
State:

1.49%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
Here:

$5,892
State:

$17,401
Average Total Payments
This Hospital:

$4,366
State:

$5,941
Number of discharges: 26
Here:

1.20%
State:

1.04%
Spinal Fusion Except Cervical without Major Complications
Average Covered Charges
This Hospital:

$44,664
State:

$74,410
Average Total Payments
This Hospital:

$25,711
State:

$31,590
Number of discharges: 39
Here:

1.80%
State:

0.50%
Syncope and Collapse
Average Covered Charges
Here:

$6,007
State:

$19,174
Average Total Payments
Here:

$4,483
State:

$6,619
Number of discharges: 37
This Hospital:

1.71%
New York:

3.39%
Transient Ischemia
Average Covered Charges
Here:

$6,518
State:

$20,693
Average Total Payments
This Hospital:

$4,560
State:

$6,227
Number of discharges: 19
Here:

0.88%
State:

1.33%

Provided Services

  • Nuclear Medicine Services
  • Acute Renal Dialysis Services
  • Alcohol And/Or Drug Services
  • Anatomical Laboratory Services
  • Anesthesia Services
  • Audiology Services
  • Blood Bank Services
  • CT Scanner Services
  • Chemotherapy Services
  • Clinical Laboratory Services
  • Dedicated Emergency Department Services
  • Dental Services
  • Diagnostic Radiology Services
  • Dietary Services
  • Emergency Services
  • Gerontological Specialty Services
  • Hospice Services
  • ICU - Cardiac (Non-Surgical)Services
  • ICU - Medical/Surgical Services
  • ICU - Neonatal Services
  • ICU - Surgical Services
  • Inpatient Surgical Services
  • Magnetic Resonance Imaging (Mri) Services
  • Neonatal Nursery Services
  • Neurosurgical Services
  • Obstetric Services
  • Occupational Therapy Services
  • Operating Room Services
  • Opthalmic Surgery Services
  • Orthopedic Surgery Services
  • Outpatient Services
  • Outpatient Surgery Unit Services
  • Pharmacy Services
  • Physical Therapy Services
  • Postoperative Recovery Room Services
  • Reconstructive Surgery Services
  • Respiratory Care Services
  • Social Services
  • Speech Pathology Services
  • Therapeutic Radiology Services
  • Urgent Care Center Services

Employment Full-Time Equivalent

Licensed Practical Or Vocational Nurses : 17.90
Registered Professional Nurses : 306.30
Other Salaried Personnel : 1086.00
Certified Registered Nurse Anesthetists (CRNA) : 5.30
Dieticians : 8.10
Occupational Therapists : 2.10
Physical Therapists : 7.60
Registered Pharmacists : 12.70
Respiratory Therapists : 15.00
Speech Pathologists Or Audiologists : 3.50
Physicians : 18.20
Medical Social Workers : 16.10
Medical Laboratory Technologists : 50.50
Nuclear Medicine Technicians : 2.20
Physician Assistants : 37.30
Diagnostic Radiology Technicians : 30.20
Nurse Practitioners: 13.80
Residents (Physicians) : 34.70

Number Of Beds

Total: 261
Total Certified: 261

Hospital Acquired Conditions

Objects Accidentally Left in the Body After Surgery
Here:

0.278%
New York:

0.143%
Falls and injuries
This Hospital:

0.743%
State:

0.660%
Blood infection from a catheter in a large vein
This Hospital:

0.557%
State:

0.435%
Infection from a Urinary Catheter
This Hospital:

0.093%
New York:

0.461%
Severe pressure sores (bed sores)
Here:

0.093%
New York:

0.452%
Signs of Uncontrolled Blood Sugar
Here:

0.186%
State:

0.165%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

100.0%
New York:

99.0%
Percent of Patients Given Aspirin at Discharge
This Hospital:

98.0%
New York:

98.9%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
New York:

96.4%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
State:

98.6%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

26
State:

10
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

100.0%
State:

97.3%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

88.0%
New York:

96.6%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

99.0%
State:

99.1%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

88.0%
State:

94.8%
Percent of Patients Given Discharge Instructions
This Hospital:

97.0%
New York:

92.8%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
New York:

98.6%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
Here:

95.0%
New York:

93.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

97.0%
New York:

95.8%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
New York:

98.5%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
This Hospital:

97.0%
State:

94.8%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

95.0%
State:

90.8%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

97.0%
New York:

94.0%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

100.0%
New York:

97.6%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

100.0%
State:

96.4%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

98.0%
New York:

97.7%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

100.0%
State:

97.2%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

100.0%
New York:

98.1%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
New York:

99.8%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

98.0%
State:

92.6%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

97.0%
State:

95.0%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
Here:

97.0%
State:

94.9%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

99.0%
New York:

94.4%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

100.0%
State:

99.1%

Outcome of Care

30-Day Mortality Rates from Heart Attack
Here:

17.5%
New York:

14.3%
30-Day Mortality Rates from Heart Failure
Here:

14.8%
State:

11.0%
30-Day Mortality Rates from Pneumonia
Here:

14.1%
State:

11.6%
30-Day Readmission Rates from Heart Attack
Here:

19.7%
State:

20.9%
30-Day Readmission Rates from Heart Failure
Here:

21.8%
State:

26.4%
30-Day Readmission Rates from Pneumonia
This Hospital:

18.7%
New York:

19.8%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

8.400%
State:

11.437%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.317%
New York:

0.112%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.271%
New York:

0.030%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

3.200%
New York:

5.961%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 40%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

4%
New York:

7%
Usually
Here:

18%
New York:

20%
Always
Here:

78%
New York:

73%

How often did doctors communicate well with patients?

Sometimes or never
Here:

5%
New York:

6%
Usually
Here:

14%
State:

17%
Always
This Hospital:

81%
New York:

77%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

12%
State:

15%
Usually
This Hospital:

29%
State:

27%
Always
Here:

59%
State:

58%

How often was patients' pain well controlled?

Sometimes or never
Here:

7%
New York:

9%
Usually
This Hospital:

24%
State:

25%
Always
Here:

69%
State:

66%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

20%
State:

24%
Usually
This Hospital:

18%
New York:

18%
Always
Here:

62%
New York:

58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

10%
New York:

11%
Usually
Here:

24%
State:

22%
Always
Here:

66%
New York:

67%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

16%
New York:

17%
Usually
Here:

34%
State:

34%
Always
Here:

50%
State:

49%

Were patients given information about what to do during their recovery at home?

Yes
Here:

88%
New York:

81%
No
Here:

12%
New York:

19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

8%
State:

12%
7 or 8
This Hospital:

23%
State:

27%
9 or 10
Here:

69%
New York:

61%

Would patients recommend the hospital to friends and family?

No
Here:

4%
New York:

7%
Yes, probably
Here:

20%
State:

29%
Yes, definitely
Here:

76%
New York:

64%

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