HOLYOKE MEDICAL CENTER - HOLYOKE, MA

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HOLYOKE MEDICAL CENTER
575 BEECH STREET
HOLYOKE,MA 01040

County: HAMPDEN
Type: Acute Care Hospitals
Phone (make sure to verify first before calling): (413) 534-2500
Emergency service: Yes
Ownership: Voluntary non-profit - Private

Quality Measure Score

	Here	State Average	Nation Average
Heart Attack Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	82%	86%	85%
Heart Attack Patients Given Aspirin at Arrival	89%	97%	93%
Heart Attack Patients Given Aspirin at Discharge	92%	97%	90%
Heart Attack Patients Given Beta Blocker at Arrival	86%	96%	88%
Heart Attack Patients Given Beta Blocker at Discharge	95%	97%	91%
Heart Attack Patients Given Fibrinolytic Medication Within 30 Minutes Of Arrival	25%	26%	39%
Heart Attack Patients Given Smoking Cessation Advice/Counseling	100%	92%	91%

	Here	State Average	Nation Average
Heart Failure Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	88%	86%	84%
Heart Failure Patients Given Discharge Instructions	66%	73%	66%
Heart Failure Patients Given Smoking Cessation Advice/Counseling	100%	91%	86%
Heart Failure Patients Given an Evaluation of Left Ventricular Systolic (LVS) Function	98%	93%	85%

	Here	State Average	Nation Average
Pneumonia Patients Assessed and Given Influenza Vaccination	89%	81%	75%
Pneumonia Patients Assessed and Given Pneumococcal Vaccination	91%	80%	75%
Pneumonia Patients Given Initial Antibiotic(s) within 6 Hours After Arrival	94%	94%	93%
Pneumonia Patients Given Oxygenation Assessment	100%	100%	99%
Pneumonia Patients Given Smoking Cessation Advice/Counseling	95%	87%	84%
Pneumonia Patients Given the Most Appropriate Initial Antibiotic(s)	91%	88%	86%
Pneumonia Patients Whose Initial Emergency Room Blood Culture Was Performed Prior To The Administration Of The First Hospital Dose Of Antibiotics	89%	89%	90%

	Here	State Average	Nation Average
Surgery Patients Who Received Preventative Antibiotic(s) One Hour Before Incision	93%	89%	82%
Surgery Patients Who Received Treatment To Prevent Blood Clots Within 24 Hours Before or After Selected Surgeries to Prevent Blood Clots	73%	88%	75%
Surgery Patients Who Received the Appropriate Preventative Antibiotic(s) for Their Surgery	93%	92%	90%
Surgery Patients Whose Doctors Ordered Treatments to Prevent Blood Clots (Venous Thromboembolism) For Certain Types of Surgeries	78%	90%	79%
Surgery Patients Whose Preventative Antibiotic(s) are Stopped Within 24 hours After Surgery	81%	84%	78%

Hospital Consumer Assessment of Healthcare Providers & Systems Survey

How do patients rate the hospital overall?

	Here	State Average	Nation Average
Patients who gave a rating of 9 or 10 (high)	56%	63%	63%
Patients who gave a rating of 7 or 8 (medium)	35%	28%	26%
Patients who gave a rating of 6 or lower (low)	9%	9%	11%

How often did doctors communicate well with patients?

	Here	State Average	Nation Average
Doctors always communicated well	73%	79%	79%
Doctors usually communicated well	19%	16%	16%
Doctors sometimes or never communicated well	8%	5%	5%

How often did nurses communicate well with patients?

	Here	State Average	Nation Average
Nurses always communicated well	70%	75%	73%
Nurses usually communicated well	23%	20%	21%
Nurses sometimes or never communicated well	7%	5%	6%

How often did patients receive help quickly from hospital staff?

	Here	State Average	Nation Average
Patients always received help as soon as they wanted	52%	59%	60%
Patients usually received help as soon as they wanted	36%	29%	28%
Patients sometimes or never received help as soon as they wanted	12%	12%	12%

How often did staff explain about medicines before giving them to patients?

	Here	State Average	Nation Average
Staff always explained	50%	59%	58%
Staff usually explained	23%	19%	18%
Staff sometimes or never explained	27%	22%	24%

How often was patients' pain well controlled?

	Here	State Average	Nation Average
Pain was always well controlled	65%	68%	67%
Pain was usually well controlled	28%	25%	25%
Pain was sometimes or never well controlled	7%	7%	8%

How often was the area around patients' rooms kept quiet at night?

	Here	State Average	Nation Average
Always quiet at night	46%	48%	54%
Usually quiet at night	35%	34%	32%
Sometimes or never quiet at night	19%	18%	14%

How often were the patients' rooms and bathrooms kept clean?

	Here	State Average	Nation Average
Room was always clean	66%	68%	68%
Room was usually clean	21%	22%	21%
Room was sometimes or never clean	13%	10%	11%

Were patients given information about what to do during their recovery at home?

	Here	State Average	Nation Average
Yes, staff did give patients this information	86%	83%	79%
No, staff did not give patients this information	14%	17%	21%

Would patients recommend the hospital to friends and family?

	Here	State Average	Nation Average
YES, patients would definitely recommend the hospital	66%	70%	67%
YES, patients would probably recommend the hospital	29%	25%	27%
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)	5%	5%	6%

Average Medicare Payment

Back & Neck Operations Except Back or Neck Fusion: $5640
Back & Neck Operations Except Back or Neck Fusion with Complications or Preexisting Conditions: $8620
Back Fusion to Join Spine Bones, not Neck: $17256
Back Fusion to Join Spine Bones, not Neck, with Complications or Preexisting Conditions: $22657
Chest Pain: $3553
Chronic Lung Disease: $5523
Diabetes in Adults: $4666
Female Reproductive System Reconstructive Operations: $4578
Gallbladder Removal By Laparoscope: $6395
Gallbladder Removal Except By (non) Laparoscope with Complications or Preexisting Conditions: $14452
Gallbladder Removal by Laparoscope with Complications or Preexisting Conditions: $11595
Head and Neck Blood Vessel Operations: $6365
Heart Attack with Major Complications: $9127
Heart Attack without Complications: $5891
Heart Failure: $6169
Hernia Operations in Adults: $5312
Hernia Operations in Adults with Complications or Preexisting Conditions: $8795
Kidney and Bladder Operations for Cancer: $13825
Kidney and Bladder Operations with Complications or Preexisting Conditions: $12184
Major Arm & Shoulder Operations with Complications or Preexisting Conditions: $7034
Major Heart and Blood Vessel Procedures with Complications or Preexisting Conditions: $23942
Major Small & Large Intestine Operations: $8502
Minor Small and Large Bowel Procedures With Complications: $20933
Neck Fusion to Join Bones with Complications or Preexisting Conditions: $15643
Neck Fusion to Join Neck Bones: $10728
Other Bladder Operations Via the Urethra with Complications or Preexisting Conditions: $7435
Other Bone, Joint & Organ Operations with Complications or Preexisting Conditions: $11824
Other Kidney & Urinary Tract Operations: $13006
Pacemaker Implant: $13059
Pneumonia and Pleurisy in Adults With Complications or Preexisting Conditions: $6242
Removal of Prostate Via Urethra with Complications or Preexisting Conditions: $5193
Repair of Previous Hip or Knee Replacement: $15069
Replacement of Hip, Knee or Ankle or Reattachment of Thigh, Foot or Ankle: $12182
Stomach & Esophagus Operations in Adults with Complications or Preexisting Conditions: $28008
Uterus & Ovary Operations: $5008

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