PROVIDENCE HOLY FAMILY HOSPITAL - SPOKANE, WA

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PROVIDENCE HOLY FAMILY HOSPITAL
5633 NORTH LIDGERWOOD
SPOKANE, WA, 99208

Phone (make sure to verify first before calling): (509) 482-2450

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Church
Emergency Services: Yes

Provided Services

Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Neonatal Nursery Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Optometric Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Employment Full-Time Equivalent

Licensed Practical Or Vocational Nurses : 16.43
Registered Professional Nurses : 167.75
Other Salaried Personnel : 370.83
Certified Registered Nurse Anesthetists (CRNA) : 6.00
Dieticians : 1.40
Occupational Therapists : 1.90
Physical Therapists : 5.60
Registered Pharmacists : 3.80
Respiratory Therapists : 11.10
Speech Pathologists Or Audiologists : 4.40
Medical Social Workers : 3.00

Number Of Beds

Total: 272
Total Certified: 272

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

Here:	98.0%
State:	99.0%

Percent of Patients Given Aspirin at Discharge

This Hospital:	100.0%
Washington:	99.1%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	100.0%
State:	95.7%

Percent of Patients Given Beta Blocker at Discharge

Here:	96.0%
State:	97.9%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
State:	99.0%

Percent of Patients Given Fibrinolytic Medication Within 30 Minutes Of Arrival

This Hospital:	100.0%
Washington:	55.7%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

This Hospital:	93.0%
Washington:	89.5%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

This Hospital:	8
State:	11

Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital

This Hospital:	62
State:	72

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

This Hospital:	97.0%
Washington:	95.9%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	99.0%
Washington:	98.0%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	94.0%
Washington:	95.6%

Percent of Patients Given Discharge Instructions

Here:	92.0%
State:	83.4%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
State:	97.5%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

Here:	99.0%
State:	95.5%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

This Hospital:	95.0%
State:	95.3%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	94.0%
Washington:	96.7%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

This Hospital:	96.0%
Washington:	93.8%

Percent of Patients Assessed and Given Influenza Vaccination

This Hospital:	93.0%
Washington:	90.7%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	95.0%
Washington:	93.4%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

Here:	95.0%
State:	96.3%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

Here:	93.0%
Washington:	96.3%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

This Hospital:	97.0%
State:	97.8%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	81.0%
Washington:	93.1%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	81.0%
State:	94.5%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

This Hospital:	99.0%
State:	99.7%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	64.0%
State:	85.8%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

Here:	93.0%
Washington:	90.8%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

This Hospital:	87.0%
Washington:	91.6%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

Here:	82.0%
State:	94.4%

Outcome of Care

30-Day Mortality Rates from Heart Attack

This Hospital:	14.1%
Washington:	16.7%

30-Day Mortality Rates from Heart Failure

Here:	10.1%
State:	12.7%

30-Day Mortality Rates from Pneumonia

This Hospital:	11.9%
Washington:	11.9%

30-Day Readmission Rates from Heart Attack

Here:	20.4%
State:	18.7%

30-Day Readmission Rates from Heart Failure

Here:	23.4%
Washington:	23.5%

30-Day Readmission Rates from Pneumonia

Here:	16.2%
State:	17.4%

Hospital Acquired Conditions

Falls And Trauma

Here:	1.234%
Washington:	0.595%

Vascular Catheter-Associated Infection

This Hospital:	0.154%
Washington:	0.387%

Catheter-Associated UTI

Here:	0.617%
State:	0.472%

Average Medicare Payment

Acute myocardial infarction, discharged alive w/o CC/MCC: $4,251

Acute myocardial infarction, discharged alive w MCC: $12,331

Acute myocardial infarction, discharged alive w CC: $7,761

Heart failure and shock w/o CC/MCC: $4,588

Heart failure and shock w MCC: $9,279

Heart failure and shock w CC: $6,399

Chronic obstructive pulmonary disease w/o CC/MCC: $4,610

Chronic obstructive pulmonary disease w MCC: $8,281

Chronic obstructive pulmonary disease w CC: $6,201

Simple pneumonia and pleurisy w MCC: $9,105

Diabetes w MCC: $8,640

Chest Pain: $3,377

Major cardiovasc procedures w MCC or thoracic aortic aneurysm repair: $32,246

Extracranial procedures w/o CC/MCC: $6,358

Extracranial procedures w CC: $9,866

Permanent cardiac pacemaker implant w/o CC/MCC: $12,748

Permanent cardiac pacemaker implant w CC: $16,451

Perc cardiovasc proc w drug-eluting stent w/o MCC: $12,155

Laparoscopic cholecystectomy w/o c.d.e. w/o CC/MCC: $7,158

Laparoscopic cholecystectomy w/o c.d.e. w MCC: $15,738

Laparoscopic cholecystectomy w/o c.d.e. w CC: $10,490

Cholecystectomy except by laparoscope w/o c.d.e. w MCC: $22,687

Hernia procedures except inguinal and femoral w/o CC/MCC: $5,830

Hernia procedures except inguinal and femoral w MCC: $15,798

Hernia procedures except inguinal and femoral w CC: $8,880

Major small and large bowel procedures w/o CC/MCC: $10,310

Major small and large bowel procedures w CC: $16,262

Major small and large bowel procedures w MCC: $32,834

Stomach, esophageal duodenal proc w/o CC/MCC: $9,234

Cervical spinal fusion w/o CC/MCC: $12,164

Cervical spinal fusion w MCC: $28,040

Cervical spinal fusion w CC: $16,577

Spinal fusion except cervical w/o MCC: $22,628

Spinal fusion except cervical w MCC: $33,488

Back and neck proc exc spinal fusion w/o CC/MCC: $5,963

Back and neck proc exc spinal fusion w CC/MCC or disc device/neurostim: $10,932

Major shoulder or elbow joint procedures w/o CC/MCC: $8,154

Bilateral or multiple major joint procs of lower extremity w/o MCC: $19,979

Major joint replacement or reattachment of lower extremity w/o MCC: $12,759

Major joint replacement or reattachment of lower extremity w MCC: $18,182

Revision of hip or knee replacement w/o CC/MCC: $15,570

Revision of hip or knee replacement w CC: $16,221

Biopsies of musculoskeletal system and connective tissue w MCC: $20,833

Biopsies of musculoskeletal system and connective tissue w CC: $12,316

Other musculoskelet sys and conn tiss O.R. proc w MCC: $19,490

Kidney and ureter procedures for neoplasm w MCC: $135,665

Kidney and ureter procedures for neoplasm w CC: $11,837

Revision of hip or knee replacement w MCC: $27,568

Kidney and ureter procedures for non-neoplasm w MCC: $19,051

Transurethral procedures w MCC: $14,228

Other kidney and urinary tract procedures w CC: $13,627

Transurethral prostatectomy w/o CC/MCC: $4,020

Transurethral prostatectomy w CC/MCC: $7,107

Female reproductive system reconstructive procedures: $5,187

Uterine and adnexa proc for non-malignancy w/o CC/MCC: $5,362

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 36%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	4%
Washington:	5%

Usually

Here:	25%
State:	21%

Always

This Hospital:	71%
State:	74%

How often did doctors communicate well with patients?

Sometimes or never

Here:	6%
Washington:	5%

Usually

Here:	21%
Washington:	16%

Always

This Hospital:	73%
State:	79%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	14%
State:	10%

Usually

This Hospital:	33%
State:	28%

Always

This Hospital:	53%
State:	62%

How often was patients' pain well controlled?

Sometimes or never

Here:	7%
Washington:	6%

Usually

Here:	26%
State:	25%

Always

This Hospital:	67%
Washington:	69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	22%
Washington:	20%

Usually

This Hospital:	27%
State:	20%

Always

Here:	51%
Washington:	60%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	5%
Washington:	9%

Usually

This Hospital:	21%
Washington:	20%

Always

Here:	74%
Washington:	71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

Here:	13%
State:	14%

Usually

This Hospital:	42%
State:	34%

Always

Here:	45%
State:	52%

Were patients given information about what to do during their recovery at home?

Yes

This Hospital:	84%
Washington:	84%

This Hospital:	16%
State:	16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

Here:	11%
Washington:	8%

7 or 8

This Hospital:	24%
State:	25%

9 or 10

Here:	65%
State:	67%

Would patients recommend the hospital to friends and family?

This Hospital:	4%
Washington:	5%

Yes, probably

This Hospital:	25%
Washington:	23%

Yes, definitely

Here:	71%
State:	72%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

Here:	50.000%
Washington:	34.459%

Outpatient CT scans of the abdomen that were combination (double) scans.

This Hospital:	0.004%
Washington:	0.103%

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