HERITAGE NURSING AND REHABILITATION COMMUNITY - ZEELAND, MI

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Address

320 E CENTRAL AVE
ZEELAND, MI, 49464

Phone (make sure to verify first before calling): (616) 772-9191

Number of Certified Beds: 45
Total Number of Residents: 43
Percent of Occupied Beds: 96%
Sprinkler Status: Fully Sprinklered
Program Participation: Medicare and Medicaid
Type of Ownership: For profit - Corporation
Located Within a Hospital?: No
Multi Nursing Home Ownership?: Yes
Resident and Family Councils: Resident
Continuing Care Retirement Community?: No
Quality Indicator Survey?: No
Special Focus Facility?: No
Type: Skilled Nursing Facilities

Overall Star Rating: 4 Stars
Health Inspections Star Rating: 4 Stars
Nurse Staffing Star Rating: 3 Stars
Quality Measures Star Rating: 2 Stars
RN Only Star Rating: 4 Stars

Employment Full-Time Equivalent

Administrative Staff - Full Time: 2.29
Certified Nurse Aides - Full Time: 3.11
Certified Nurse Aides - Part Time: 1.64
Food Service Personnel - Full Time: 1.77
Food Service Personnel - Part Time: 2.80
Housekeeping Personnel - Full Time: 1.83
Medical Directors - Under Contract: 0.17
Nurses With Administrative Duties - Full Time: 2.29
Persons Not Included In Any Other Categories - Full Time: 2.33
Physical Therapists - Under Contract: 0.17
Registered Nurses - Full Time: 4.29
Rn Director Of Nursing - Full Time: 1.14
Social Workers - Full Time: 1.07
Activities Professionals - Full Time: 1.03
Occupational Therapists - Under Contract: 0.83
Speech Pathologists - Under Contract: 0.01
Nurse Aides In Training - Full Time: 15.30
Dietitians - Full Time: 1.23
Persons Not Included In Any Other Categories - Part Time: 0.11
Registered Nurses - Part Time: 0.11
Occupational Therapy Assistants - Under Contract: 0.14
Social Workers - Part Time: 0.21
Housekeeping Personnel - Part Time: 0.40
Nurse Aides In Training - Part Time: 3.93

Provided Services

Activities Services Are Provided Onsite To Residents
Clinical Laboratory Services Are Provided Onsite To Residents
Dental Services Are Provided Onsite To Residents
Diagnostic Xray Services Are Provided Onsite To Residents
Dietary Services Are Provided Onsite To Residents
Housekeeping Services Are Provided Onsite To Residents
Mental Health Services Are Provided Onsite To Residents
Nursing Services Are Provided Onsite To Residents
Occupational Therapy Services Are Provided Onsite To Residents
Pharmacy Services Are Provided Onsite To Residents
Physical Therapy Services Are Provided Onsite To Residents
Physician Services Are Provided Onsite To Residents
Podiatry Services Are Provided Onsite To Residents
Social Work Services Are Provided Onsite To Residents
Speech/Language Pathology Services Are Provided Onsite To Residents

Quality Measures

Percent of long-stay residents whose need for help with daily activities has increased

This Nursing Home:	11.8%
Michigan:	14.8%

Percent of long-stay residents who self-report moderate to severe pain

This Nursing Home:	11.9%
State:	10.4%

Percent of long-stay residents who lose too much weight

Here:	16.2%
State:	7.4%

Percent of long-stay residents who have had a catheter inserted and left in their bladder

Here:	9.1%
State:	4.0%

Percent of long-stay residents who have depressive symptoms

This Nursing Home:	3.0%
Michigan:	4.8%

Percent of long-stay residents experiencing one or more falls with major injury

Here:	8.1%
State:	2.8%

Percent of long-stay residents assessed and given, appropriately, the seasonal influenza vaccine

Here:	100.0%
Michigan:	92.5%

Percent of long-stay residents assessed and given, appropriately, the pneumococcal vaccine

This Nursing Home:	100.0%
Michigan:	94.6%

Percent of short-stay residents who self-report moderate to severe pain

This Nursing Home:	17.4%
State:	21.5%

Percent of short-stay residents with Pressure ulcers that are new or worsened

This Nursing Home:	8.2%
State:	1.6%

Percent of short-stay residents assessed and given, appropriately, the pneumococcal vaccine

This Nursing Home:	82.1%
Michigan:	82.9%

Percent of long-stay residents who received an antipsychotic medication

This Nursing Home:	11.8%
State:	16.0%

Staff Information

Number of Registered Nurses Hours Per Resident Per Day

This Nursing Home:	0.730
State:	0.749

Number of Licensed Practical and Licensed Vocational Nurses Hours Per Resident Per Day

This Nursing Home:	0.670
State:	0.782

Total Number of Licensed Staff Hours Per Resident Per Day

This Nursing Home:	1.390
State:	1.525

Number of ,Certified Nurse Assistant Hours Per Resident Per Day

Here:	0.070
State:	0.109

Number Therapy Hours Per Resident Per Day

Here:	0.070
Michigan:	0.112

Complaint Deficiency

Provide housekeeping and maintenance services: Few (Minimal harm or potential for actual harm)

Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards: Some (Minimal harm or potential for actual harm)

Construction that can resist fire for one hour or an approved fire extinguishing system: Few (Minimal harm or potential for actual harm)

Posted No-smoking signs in areas where smoking is not permitted or did not provide ashtrays where smoking was allowed: Few (Minimal harm or potential for actual harm)

Exits that are free from obstructions and can be used at all times: Few (Minimal harm or potential for actual harm)

Proper medical gas storage and administration areas: Few (Minimal harm or potential for actual harm)

An approved back-up procedure for a faulty fire alarm system: Many (Minimal harm or potential for actual harm)

Corridor and hallway doors that block smoke: Few (Minimal harm or potential for actual harm)

Record of quarterly fire drills for each shift under varying conditions: Many (Minimal harm or potential for actual harm)

A fire alarm system that can be heard throughout the facility: Many (Minimal harm or potential for actual harm)

Weekly inspections and monthly testing of generators: Many (Minimal harm or potential for actual harm)

Properly installed electrical wiring and equipment: Few (Minimal harm or potential for actual harm)

Provide care for residents in a way that keeps or builds each resident's dignity and respect of individuality: Few (Minimal harm or potential for actual harm)

Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured: Few (Minimal harm or potential for actual harm)

Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents: Some (Minimal harm or potential for actual harm)

Properly care for residents needing special services, including: injections, colostomy, ureostomy, ileostomy, tracheostomy care, tracheal suctioning, respiratory care, foot care, and prostheses: Some (Minimal harm or potential for actual harm)

1) Make sure that each resident's drug regimen is free from unnecessary drugs; 2) Each resident's entire drug/medication is managed and monitored to achieve highest well being: Few (Minimal harm or potential for actual harm)

Store, cook, and serve food in a safe and clean way: Some (Minimal harm or potential for actual harm)

Give or get quality lab services/tests in a timely manner to meet the needs of residents: Few (Minimal harm or potential for actual harm)

Make sure medically necessary lab services/tests are ordered by the attending physician: Few (Minimal harm or potential for actual harm)

Corridor and hallway doors that block smoke: Few (Minimal harm or potential for actual harm)

Construction that can resist fire for one hour or an approved fire extinguishing system: Few (Minimal harm or potential for actual harm)

Exits that are accessible at all times: Few (Minimal harm or potential for actual harm)

Automatic sprinkler systems that have been maintained in working order: Many (Minimal harm or potential for actual harm)

Properly installed electrical wiring and equipment: Few (Minimal harm or potential for actual harm)

Back-up procedures in place for a faulty automatic sprinkler system: Many (Minimal harm or potential for actual harm)

An approved back-up procedure for a faulty fire alarm system: Many (Minimal harm or potential for actual harm)

Keep each resident's personal and medical records private and confidential: Few (Minimal harm or potential for actual harm)

Protect each resident from all abuse, physical punishment, and being separated from others: Few (Minimal harm or potential for actual harm)

1) Hire only people with no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents: Few (Minimal harm or potential for actual harm)

Develop policies that prevent mistreatment, neglect, or abuse of residents or theft of resident property: Few (Minimal harm or potential for actual harm)

Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured: Few (Minimal harm or potential for actual harm)

Make sure that the nursing home area is free from accident hazards and risks and provides supervision to prevent avoidable accidents: Some (Minimal harm or potential for actual harm)

1) Make sure that each resident's drug regimen is free from unnecessary drugs; 2) Each resident's entire drug/medication is managed and monitored to achieve highest well being: Few (Minimal harm or potential for actual harm)

Store, cook, and serve food in a safe and clean way: Many (Minimal harm or potential for actual harm)

Give or get quality lab services/tests in a timely manner to meet the needs of residents: Few (Minimal harm or potential for actual harm)

Other nearby hospitals and nursing homes

PROVIDENCE CHRISTIAN HEALTHCARE AND REHAB CTR (0.58 miles)
HOSPICE OF HOLLAND INC (HOLLAND, 4.00 miles)
INN AT FREEDOM VILLAGE, THE (HOLLAND, 4.69 miles)
RAI ROYAL PARK - ZEELAND (0.63 miles)
RENAL ADVANTAGE - HOLLAND (HOLLAND, 4.59 miles)
TENDERCARE HEALTH AND REHAB CENTER OF HOLLAND (HOLLAND, 2.97 miles)
SPECTRUM HEALTH ZEELAND COMMUNITY HOSPITAL (1.34 miles)

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