HEARTLAND OF CHARLESTON - CHARLESTON, WV

Institution representatives - add corrected or new information about HEARTLAND OF CHARLESTON »

HEARTLAND OF CHARLESTON
3819 CHESTERFIELD AVENUE
CHARLESTON, WV, 25304

Phone (make sure to verify first before calling): (304) 925-4771

Number of Certified Beds: 184
Total Number of Residents: 147
Percent of Occupied Beds: 80%
Sprinkler Status: Fully sprinklered
Program Participation: Medicare and Medicaid
Type of Ownership: For profit - Corporation
Located Within a Hospital?: No
Multi Nursing Home Ownership?: Yes
Resident and Family Councils: Resident
Continuing Care Retirement Community?: No
Quality Indicator Survey?: Yes
Special Focus Facility?: No
Type: Skilled Nursing Facilities

Overall Star Rating: 1 Star
Health Inspections Star Rating: 1 Star
Nurse Staffing Star Rating: 1 Star
Quality Measures Star Rating: 4 Stars
RN Only Star Rating: 1 Star

Staff Information

Quality Measures

Complaint Deficiency

Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged: Isolated (Minimal harm or potential for actual harm)

Give each resident care and services to get or keep the highest quality of life possible: Isolated (Minimal harm or potential for actual harm)

Have licensed, certified, or registered staff to give needed services: Isolated (Minimal harm or potential for actual harm)

Provide bedrooms that don't allow residents to see each other when privacy is needed: Pattern (Minimal harm or potential for actual harm)

Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly: Pattern (Minimal harm or potential for actual harm)

Have a program to keep infection from spreading: Pattern (Minimal harm or potential for actual harm)

Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged: Isolated (Minimal harm or potential for actual harm)

Try to resolve each resident's complaints quickly: Isolated (Minimal harm or potential for actual harm)

Help and prepare each resident for a safe and easy discharge and transfer from the nursing home: Isolated (Minimal harm or potential for actual harm)

Give each resident care and services to get or keep the highest quality of life possible: Pattern (Minimal harm or potential for actual harm)

Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured: Isolated (Minimal harm or potential for actual harm)

Post nurse staffing information: Widespread (Potential for minimal harm)

Make sure that the nursing home area is free of dangers that cause accidents: Pattern (Minimal harm or potential for actual harm)

Keep the rate of medication errors (wrong drug, wrong dose, wrong time) to less than 5%: Pattern (Minimal harm or potential for actual harm)

Keep accurate and appropriate medical records: Isolated (Minimal harm or potential for actual harm)

Keep accurate and appropriate medical records: Pattern (Minimal harm or potential for actual harm)

Set up or keep a group of people to review and ensure quality: Pattern (Immediate jeopardy to resident health or safety)

Be administered in a way that leads to the highest possible level of well being for each resident: Isolated (Actual harm)

Make sure that the nursing home area is free of dangers that cause accidents: Pattern (Immediate jeopardy to resident health or safety)

1) Make sure that residents who take drugs are not given too many doses or for too long; 2) make sure that the use of drugs is carefully watched; or 3) stop or change drugs that cause unwanted effects: Isolated (Minimal harm or potential for actual harm)

Give professional services that meet a professional standard of quality: Isolated (Minimal harm or potential for actual harm)

Post nurse staffing information: Widespread (Potential for minimal harm)

Provide services to meet the needs and preferences of each resident: Pattern (Minimal harm or potential for actual harm)

Provide social services for related medical problems to help each resident achieve the highest possible quality of life: Isolated (Minimal harm or potential for actual harm)

Make a complete assessment that covers all questions for areas that are listed in official regulations: Pattern (Minimal harm or potential for actual harm)

Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured: Pattern (Minimal harm or potential for actual harm)

Protect residents from mistreatment, neglect, and/or theft of personal property: Isolated (Actual harm)

1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents: Pattern (Minimal harm or potential for actual harm)

Protect the resident from a transfer or discharge that is not wanted or needed: Isolated (Minimal harm or potential for actual harm)

Provide enough notice before discharging or transferring a resident: Isolated (Minimal harm or potential for actual harm)

Tell each resident who can get Medicaid benefits about 1) which items and services Medicaid covers and which the resident must pay for; or 2) how to apply for Medicaid, along with the names and addresses of State groups that can help: Isolated (Minimal harm or potential for actual harm)

1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents: Isolated (Minimal harm or potential for actual harm)

Provide care in a way that keeps or builds each resident's dignity and self respect: Isolated (Minimal harm or potential for actual harm)

Store, cook, and give out food in a safe and clean way: Pattern (Minimal harm or potential for actual harm)

Make sure that the nursing home area is free of dangers that cause accidents: Isolated (Minimal harm or potential for actual harm)

Make sure that nurse aides show they have the skills to be able to care for residents: Pattern (Minimal harm or potential for actual harm)

Have enough nurses to care for every resident in a way that maximizes the resident's well being: Widespread (Minimal harm or potential for actual harm)

Follow rules about ownership or tell the state agency about changes in administrative personnel: Widespread (Potential for minimal harm)

Write and use a policy that lets each resident return to the nursing home after a hospital stay or leave for therapy: Isolated (Minimal harm or potential for actual harm)

1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents: Pattern (Minimal harm or potential for actual harm)

Immediately tell the resident, doctor, and a family member if: the resident is injured, there is a major change in resident's physical/mental health, there is a need to alter treatment significantly, or the resident must be transferred or discharged: Isolated (Minimal harm or potential for actual harm)

Provide care in a way that keeps or builds each resident's dignity and self respect: Isolated (Minimal harm or potential for actual harm)

Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured: Isolated (Minimal harm or potential for actual harm)

1) Develop a complete care plan within 7 days of each resident's admission; 2) prepare a care plan with the care team, including the primary nurse, doctor, resident or resident's family or representative; or 3) check and update the care plan: Pattern (Minimal harm or potential for actual harm)

Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene: Pattern (Minimal harm or potential for actual harm)

Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene: Pattern (Minimal harm or potential for actual harm)

Give each resident care and services to get or keep the highest quality of life possible: Isolated (Actual harm)

Develop a complete care plan that meets all of a resident's needs, with timetables and actions that can be measured: Isolated (Minimal harm or potential for actual harm)

Have enough nurses to care for every resident in a way that maximizes the resident's well being: Pattern (Minimal harm or potential for actual harm)

Have a program to keep infection from spreading: Pattern (Minimal harm or potential for actual harm)

Make sure that doctors visit residents regularly, as required: Isolated (Minimal harm or potential for actual harm)

Have drugs and other similar products available, which are needed every day and in emergencies, and give them out properly: Isolated (Minimal harm or potential for actual harm)

Make sure that residents who cannot care for themselves receive help with eating/drinking, grooming and hygiene: Isolated (Minimal harm or potential for actual harm)

Make sure that residents with reduced range of motion get proper treatment and services to increase range of motion: Isolated (Minimal harm or potential for actual harm)

Provide care in a way that keeps or builds each resident's dignity and self respect: Isolated (Minimal harm or potential for actual harm)

Give each resident care and services to get or keep the highest quality of life possible: Isolated (Minimal harm or potential for actual harm)

1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents: Isolated (Minimal harm or potential for actual harm)

Make sure that the nursing home area is free of dangers that cause accidents: Isolated (Actual harm)

Keep accurate and appropriate medical records: Isolated (Minimal harm or potential for actual harm)

Tell the resident or the resident's representative in writing how long the nursing home will hold the resident's bed when the resident temporarily leaves the facility: Isolated (Minimal harm or potential for actual harm)

Provide enough notice before discharging or transferring a resident: Isolated (Minimal harm or potential for actual harm)

1) Hire only people who have no legal history of abusing, neglecting or mistreating residents; or 2) report and investigate any acts or reports of abuse, neglect or mistreatment of residents: Isolated (Minimal harm or potential for actual harm)

Provide services to meet the needs and preferences of each resident: Isolated (Minimal harm or potential for actual harm)

Post nurse staffing information: Widespread (Potential for minimal harm)