FRISBIE MEMORIAL HOSPITAL - ROCHESTER, NH

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Addresss:
11 WHITEHALL ROAD
ROCHESTER, NH, 03867
Phone (make sure to verify first before calling): (603) 332-5211

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes
Type: Psychiatric Units

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 8.90
Registered Professional Nurses : 103.60
Other Salaried Personnel : 402.10
Dieticians : 2.80
Occupational Therapists : 2.40
Physical Therapists : 8.80
Registered Pharmacists : 5.00
Respiratory Therapists : 8.65
Physicians : 8.70
Medical Social Workers : 5.50
Nuclear Medicine Technicians : 1.90
Physician Assistants : 2.85
Diagnostic Radiology Technicians : 10.80
Nurse Practitioners: 1.00

Number Of Beds
Total: 122
Total Certified: 122
Psychiatric Unit Beds: 10

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Ambulance (Owned) Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
CT Scanner Services
Cardiac Catheterization Laboratory Services
Chemotherapy Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Diagnostic Radiology Services
Dietary Services
Emergency Psychiatric Services
Emergency Services
Geriatric Psychiatric Services
Gerontological Specialty Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Rehabilitation (Carf Accredited) Services
Inpatient Surgical Services
Magnetic Resonance Imaging (Mri) Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Organ Bank Services
Orthopedic Surgery Services
Outpatient Rehabilitation Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Positron Emission Tomography (Pet) Scan Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services
Urgent Care Center Services

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Complications
Average Covered Charges
This Hospital:

$27,960
New Hampshire:

$22,644
Average Total Payments
This Hospital:

$8,377
State:

$8,265
Number of discharges: 15
Here:

1.48%
New Hampshire:

1.09%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$18,656
New Hampshire:

$15,205
Average Total Payments
This Hospital:

$5,236
New Hampshire:

$5,750
Number of discharges: 15
This Hospital:

1.48%
New Hampshire:

1.82%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
Here:

$12,920
State:

$11,879
Average Total Payments
This Hospital:

$3,641
State:

$3,899
Number of discharges: 35
This Hospital:

3.45%
State:

1.82%
Cellulitis without Major Complications
Average Covered Charges
Here:

$12,668
State:

$13,945
Average Total Payments
This Hospital:

$5,760
New Hampshire:

$5,536
Number of discharges: 26
Here:

2.56%
New Hampshire:

2.35%
Chest Pain
Average Covered Charges
Here:

$12,274
New Hampshire:

$14,779
Average Total Payments
Here:

$3,706
New Hampshire:

$3,885
Number of discharges: 14
This Hospital:

1.38%
State:

1.19%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
This Hospital:

$13,764
New Hampshire:

$16,917
Average Total Payments
Here:

$5,860
State:

$6,224
Number of discharges: 36
Here:

3.55%
State:

2.71%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
Here:

$20,196
State:

$19,463
Average Total Payments
This Hospital:

$8,558
State:

$7,633
Number of discharges: 17
This Hospital:

1.67%
New Hampshire:

2.88%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$12,723
State:

$13,558
Average Total Payments
Here:

$4,666
New Hampshire:

$4,623
Number of discharges: 76
Here:

7.49%
State:

1.90%
Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath without Major Complications
Average Covered Charges
This Hospital:

$23,453
State:

$27,361
Average Total Payments
This Hospital:

$6,545
State:

$7,942
Number of discharges: 21
This Hospital:

2.07%
State:

1.77%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications
Average Covered Charges
This Hospital:

$16,428
State:

$21,430
Average Total Payments
Here:

$7,350
New Hampshire:

$8,044
Number of discharges: 11
Here:

1.08%
New Hampshire:

0.58%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$12,318
State:

$15,194
Average Total Payments
This Hospital:

$4,645
State:

$4,870
Number of discharges: 36
This Hospital:

3.55%
New Hampshire:

3.50%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$16,553
New Hampshire:

$19,678
Average Total Payments
Here:

$5,958
State:

$6,897
Number of discharges: 14
Here:

1.38%
New Hampshire:

2.16%
G.I. Hemorrhage without Complications
Average Covered Charges
Here:

$12,733
New Hampshire:

$14,525
Average Total Payments
This Hospital:

$4,553
New Hampshire:

$4,515
Number of discharges: 16
This Hospital:

1.58%
State:

0.26%
G.I. Obstruction with Complications
Average Covered Charges
This Hospital:

$11,341
New Hampshire:

$17,480
Average Total Payments
This Hospital:

$5,847
State:

$6,275
Number of discharges: 12
Here:

1.18%
New Hampshire:

0.87%
G.I. Obstruction without Complications
Average Covered Charges
Here:

$12,926
New Hampshire:

$13,754
Average Total Payments
Here:

$4,060
State:

$4,452
Number of discharges: 11
This Hospital:

1.08%
New Hampshire:

0.58%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$16,167
New Hampshire:

$17,963
Average Total Payments
This Hospital:

$6,275
State:

$6,717
Number of discharges: 45
Here:

4.43%
New Hampshire:

3.48%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$25,725
New Hampshire:

$25,245
Average Total Payments
This Hospital:

$9,428
New Hampshire:

$9,682
Number of discharges: 24
Here:

2.36%
New Hampshire:

2.31%
Heart Failure and Shock without Complications
Average Covered Charges
Here:

$13,292
State:

$13,475
Average Total Payments
Here:

$4,500
New Hampshire:

$4,469
Number of discharges: 32
Here:

3.15%
New Hampshire:

1.13%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
Here:

$18,472
State:

$22,352
Average Total Payments
This Hospital:

$6,994
New Hampshire:

$8,033
Number of discharges: 20
Here:

1.97%
New Hampshire:

1.63%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$11,543
New Hampshire:

$14,475
Average Total Payments
Here:

$5,166
New Hampshire:

$5,062
Number of discharges: 32
Here:

3.15%
State:

2.86%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
This Hospital:

$49,501
New Hampshire:

$46,268
Average Total Payments
Here:

$14,801
State:

$14,610
Number of discharges: 77
Here:

7.59%
New Hampshire:

7.66%
Medical Back Problems without Major Complications
Average Covered Charges
This Hospital:

$10,862
New Hampshire:

$16,895
Average Total Payments
Here:

$4,937
State:

$5,530
Number of discharges: 19
Here:

1.87%
State:

1.10%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$14,481
State:

$13,425
Average Total Payments
Here:

$4,317
New Hampshire:

$4,658
Number of discharges: 27
This Hospital:

2.66%
New Hampshire:

1.83%
Other Circulatory System Diagnoses with Major Complications
Average Covered Charges
Here:

$22,591
State:

$36,918
Average Total Payments
This Hospital:

$11,732
New Hampshire:

$13,867
Number of discharges: 12
Here:

1.18%
State:

0.58%
Permanent Cardiac Pacemaker Implant without Complications
Average Covered Charges
Here:

$38,140
New Hampshire:

$37,725
Average Total Payments
Here:

$13,000
New Hampshire:

$14,306
Number of discharges: 11
This Hospital:

1.08%
State:

0.43%
Poisoning and Toxic Effects of Drugs with Major Complications
Average Covered Charges
Here:

$16,242
New Hampshire:

$28,076
Average Total Payments
Here:

$9,017
New Hampshire:

$9,609
Number of discharges: 13
Here:

1.28%
New Hampshire:

0.32%
Poisoning and Toxic Effects of Drugs without Major Complications
Average Covered Charges
Here:

$11,900
State:

$13,299
Average Total Payments
Here:

$4,986
State:

$4,348
Number of discharges: 15
This Hospital:

1.48%
State:

0.66%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$17,561
State:

$27,759
Average Total Payments
This Hospital:

$9,051
New Hampshire:

$8,824
Number of discharges: 19
Here:

1.87%
State:

1.20%
Pulmonary Embolism without Major Complications
Average Covered Charges
This Hospital:

$17,094
State:

$19,999
Average Total Payments
Here:

$6,164
State:

$6,803
Number of discharges: 20
This Hospital:

1.97%
New Hampshire:

0.83%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
Here:

$18,447
New Hampshire:

$14,583
Average Total Payments
This Hospital:

$5,072
State:

$5,200
Number of discharges: 14
This Hospital:

1.38%
State:

0.82%
Renal Failure with Complications
Average Covered Charges
Here:

$16,070
State:

$18,183
Average Total Payments
This Hospital:

$6,472
New Hampshire:

$6,872
Number of discharges: 17
Here:

1.67%
State:

2.01%
Renal Failure with Major Complications
Average Covered Charges
Here:

$22,550
State:

$29,043
Average Total Payments
Here:

$9,770
State:

$11,453
Number of discharges: 13
Here:

1.28%
State:

1.20%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$35,394
State:

$48,539
Average Total Payments
Here:

$13,393
New Hampshire:

$16,406
Number of discharges: 18
This Hospital:

1.77%
State:

0.89%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$29,140
New Hampshire:

$32,768
Average Total Payments
This Hospital:

$11,461
New Hampshire:

$12,439
Number of discharges: 54
This Hospital:

5.32%
New Hampshire:

3.85%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$24,188
New Hampshire:

$21,664
Average Total Payments
Here:

$7,446
New Hampshire:

$7,438
Number of discharges: 26
This Hospital:

2.56%
New Hampshire:

1.51%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
This Hospital:

$15,960
State:

$17,630
Average Total Payments
This Hospital:

$6,149
State:

$6,656
Number of discharges: 67
Here:

6.60%
New Hampshire:

3.49%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
Here:

$29,120
New Hampshire:

$24,810
Average Total Payments
This Hospital:

$9,170
State:

$9,486
Number of discharges: 17
Here:

1.67%
New Hampshire:

2.24%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
This Hospital:

$11,587
State:

$13,228
Average Total Payments
Here:

$4,700
State:

$4,783
Number of discharges: 36
This Hospital:

3.55%
New Hampshire:

1.07%
Syncope and Collapse
Average Covered Charges
Here:

$13,523
State:

$15,079
Average Total Payments
Here:

$4,574
New Hampshire:

$4,911
Number of discharges: 19
Here:

1.87%
State:

1.64%
Transient Ischemia
Average Covered Charges
Here:

$13,404
State:

$15,367
Average Total Payments
This Hospital:

$4,668
New Hampshire:

$4,884
Number of discharges: 13
This Hospital:

1.28%
State:

0.76%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
This Hospital:

29.600%
State:

33.103%
Outpatient CT scans of the abdomen that were combination (double) scans.
This Hospital:

0.023%
New Hampshire:

0.053%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

5.500%
State:

5.357%
Outpatients with brain CT scans who got a sinus CT scan at the same time
Here:

1.600%
State:

2.723%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 28%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

2%
New Hampshire:

3%
Usually
Here:

15%
New Hampshire:

17%
Always
Here:

83%
State:

80%

How often did doctors communicate well with patients?

Sometimes or never
Here:

3%
New Hampshire:

4%
Usually
This Hospital:

16%
State:

15%
Always
Here:

81%
New Hampshire:

81%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

5%
New Hampshire:

7%
Usually
Here:

21%
New Hampshire:

23%
Always
Here:

74%
New Hampshire:

70%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

4%
New Hampshire:

6%
Usually
Here:

21%
State:

22%
Always
Here:

75%
State:

72%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

14%
State:

16%
Usually
This Hospital:

17%
State:

19%
Always
Here:

69%
New Hampshire:

65%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

3%
State:

6%
Usually
This Hospital:

10%
State:

17%
Always
This Hospital:

87%
New Hampshire:

77%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

7%
New Hampshire:

11%
Usually
Here:

30%
State:

34%
Always
Here:

63%
State:

55%

Were patients given information about what to do during their recovery at home?

Yes
Here:

89%
State:

88%
No
Here:

11%
State:

12%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

5%
State:

7%
7 or 8
This Hospital:

27%
State:

21%
9 or 10
Here:

68%
New Hampshire:

72%

Would patients recommend the hospital to friends and family?

No
This Hospital:

3%
State:

4%
Yes, probably
This Hospital:

25%
New Hampshire:

21%
Yes, definitely
This Hospital:

72%
State:

75%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
Here:

100.0%
State:

99.9%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

5
New Hampshire:

7
Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital
This Hospital:

37
State:

42
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
This Hospital:

100.0%
New Hampshire:

97.2%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

99.0%
State:

99.4%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

96.0%
State:

96.1%
Percent of Patients Given Discharge Instructions
Here:

98.0%
State:

94.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
New Hampshire:

98.5%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

95.0%
State:

97.2%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

95.0%
State:

97.2%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

98.7%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

92.0%
New Hampshire:

96.3%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

97.0%
State:

94.9%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

98.0%
State:

96.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

99.0%
State:

98.7%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

98.0%
State:

97.4%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

99.0%
New Hampshire:

98.7%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

99.0%
New Hampshire:

97.8%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

99.0%
New Hampshire:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Hospital:

100.0%
State:

100.0%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

100.0%
State:

93.8%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
Here:

99.0%
New Hampshire:

96.1%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

100.0%
New Hampshire:

96.6%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
Here:

93.0%
New Hampshire:

97.4%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
State:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

14.7%
State:

14.7%
30-Day Mortality Rates from Heart Failure
Here:

10.7%
State:

11.9%
30-Day Mortality Rates from Pneumonia
This Hospital:

10.7%
New Hampshire:

12.8%
30-Day Readmission Rates from Heart Attack
This Hospital:

19.2%
New Hampshire:

18.2%
30-Day Readmission Rates from Heart Failure
Here:

24.5%
New Hampshire:

23.2%
30-Day Readmission Rates from Pneumonia
This Hospital:

16.7%
State:

17.7%

Hospital Acquired Conditions

Falls and injuries
Here:

1.114%
New Hampshire:

0.596%
Blood infection from a catheter in a large vein
Here:

0.279%
New Hampshire:

0.446%
Infection from a Urinary Catheter
Here:

0.279%
New Hampshire:

0.543%

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