DOCTORS HOSP OF WEST COVINA - WEST COVINA, CA

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Addresss:
725 S. ORANGE AVENUE
WEST COVINA, CA, 91790
Phone (make sure to verify first before calling): (818) 338-8481

Number of Certified Beds: 24
Total Number of Residents: 21
Percent of Occupied Beds: 88%
Sprinkler Status: Fully Sprinklered
Program Participation: Medicare and Medicaid
Type of Ownership: For profit - Corporation
Located Within a Hospital?: Yes
Multi Nursing Home Ownership?: No
Resident and Family Councils: Family
Continuing Care Retirement Community?: No
Quality Indicator Survey?: No
Special Focus Facility?: No
Type: Skilled Nursing Facilities

Overall Star Rating: 2 Stars
Health Inspections Star Rating: 1 Star
Nurse Staffing Star Rating: 5 Stars
Quality Measures Star Rating: 4 Stars
RN Only Star Rating: 5 Stars

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Administrative Staff - Full Time: 4.57
Administrative Staff - Part Time: 0.23
Certified Nurse Aides - Full Time: 12.00
Certified Nurse Aides - Part Time: 3.00
Dietitians - Under Contract: 0.11
Food Service Personnel - Full Time: 1.64
Food Service Personnel - Part Time: 0.14
Housekeeping Personnel - Full Time: 2.51
Licensed Practical/ Vocational Nurses - Full Time: 9.60
Licensed Practical/ Vocational Nurses - Part Time: 1.20
Medical Directors - Under Contract: 0.11
Nurses With Administrative Duties - Full Time: 1.14
Persons Not Included In Any Other Categories - Full Time: 5.50
Physical Therapists - Under Contract: 0.11
Registered Nurses - Full Time: 4.80
Rn Director Of Nursing - Full Time: 0.27
Social Workers - Full Time: 0.03
Activities Professionals - Full Time: 1.10
Persons Not Included In Any Other Categories - Part Time: 1.39
Registered Nurses - Part Time: 0.60
Pharmacists - Full Time: 0.91
Licensed Practical/ Vocational Nurses - Under Contract: 0.34
Physical Therapy Aide - Under Contract: 0.09
Certified Nurse Aides - Under Contract: 0.17
Medication Aides/ Technicians - Full Time: 0.60

Number Of Beds
Total: 24
Total Certified: 24

Provided Services
Activities Services Are Provided Onsite To Residents
Administration And Storage Of Blood Services Are Provided Onsite To Residents
Clinical Laboratory Services Are Provided Onsite To Residents
Diagnostic Xray Services Are Provided Onsite To Residents
Dietary Services Are Provided Onsite To Residents
Housekeeping Services Are Provided Onsite To Residents
Nursing Services Are Provided Onsite To Residents
Pharmacy Services Are Provided Onsite To Residents
Physical Therapy Services Are Provided Onsite To Residents
Physician Services Are Provided Onsite To Residents
Social Work Services Are Provided Onsite To Residents

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: Fewer than 100
Survey Response Rate: 18%

How often did nurses communicate well with patients?

Sometimes or never
This Nursing Home:

5%
California:

7%
Usually
Here:

32%
California:

21%
Always
Here:

63%
State:

72%

How often did doctors communicate well with patients?

Sometimes or never
This Nursing Home:

1%
California:

6%
Usually
This Nursing Home:

36%
California:

17%
Always
This Nursing Home:

63%
California:

77%

How often did patients receive help quickly from hospital staff?

Usually
Here:

21%
State:

28%
Always
Here:

79%
State:

59%

How often was patients' pain well controlled?

Sometimes or never
Here:

1%
California:

8%
Usually
Here:

45%
California:

25%
Always
This Nursing Home:

54%
California:

67%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Nursing Home:

11%
State:

23%
Usually
This Nursing Home:

11%
California:

19%
Always
This Nursing Home:

78%
California:

58%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Nursing Home:

1%
California:

10%
Usually
Here:

12%
State:

21%
Always
Here:

87%
California:

69%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

13%
State:

18%
Usually
This Nursing Home:

22%
California:

33%
Always
This Nursing Home:

65%
California:

49%

Were patients given information about what to do during their recovery at home?

Yes
Here:

90%
State:

81%
No
This Nursing Home:

10%
California:

19%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Nursing Home:

9%
California:

10%
7 or 8
This Nursing Home:

20%
State:

24%
9 or 10
This Nursing Home:

71%
California:

66%

Would patients recommend the hospital to friends and family?

No
This Nursing Home:

10%
California:

7%
Yes, probably
Here:

43%
California:

24%
Yes, definitely
Here:

47%
State:

69%

Staff Information

Number of Registered Nurses Hours Per Resident Per Day
Here:

1.870
California:

0.748
Number of Licensed Practical and Licensed Vocational Nurses Hours Per Resident Per Day
This Nursing Home:

2.800
State:

0.900
Total Number of Licensed Staff Hours Per Resident Per Day
This Nursing Home:

4.670
California:

1.608
Number of ,Certified Nurse Assistant Hours Per Resident Per Day
This Nursing Home:

0.070
State:

0.118
Number Therapy Hours Per Resident Per Day
Here:

0.070
State:

0.126

Complaint Deficiency

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Alcohol/Drug Abuse or Dependence without Rehabilitation Therapy without Major Complications
Average Covered Charges
This Nursing Home:

$11,046
State:

$27,915
Average Total Payments
Here:

$5,345
California:

$5,741
Number of discharges: 11
This Nursing Home:

50.00%
State:

0.43%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$53,574
California:

$88,239
Average Total Payments
Here:

$15,541
State:

$17,187
Number of discharges: 11
This Nursing Home:

50.00%
State:

6.26%

Process of Care

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

79.0%
California:

98.1%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

78.0%
California:

96.3%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Nursing Home:

98.0%
California:

98.2%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Nursing Home:

100.0%
California:

96.0%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
Here:

100.0%
State:

96.9%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
This Nursing Home:

93.0%
State:

99.8%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

76.0%
State:

99.6%

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