CUSTER REGIONAL HOSPITAL - CRITICAL ACCESS HOSP - CUSTER, SD

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Addresss:
1039 MONTGOMERY STREET
CUSTER, SD, 57730
Phone (make sure to verify first before calling): (605) 673-2229

Hospital Type: Critical Access Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 9.00
Registered Professional Nurses : 13.30
Other Salaried Personnel : 28.80
Occupational Therapists : 2.40
Physical Therapists : 4.00
Medical Laboratory Technologists : 3.70
Diagnostic Radiology Technicians : 3.60

Number Of Beds
Total: 16
Total Certified: 16

Provided Services
Blood Bank Services
CT Scanner Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Long Term Care (Swing-Beds) Services
Occupational Therapy Services
Outpatient Rehabilitation Services
Outpatient Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Respiratory Care Services
Social Services
Speech Pathology Services

Process of Care

Heart Attack

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

5
State:

6
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

100.0%
State:

98.8%

Outcome of Care

30-Day Mortality Rates from Pneumonia
Here:

12.0%
South Dakota:

12.2%
30-Day Readmission Rates from Pneumonia
This Hospital:

17.4%
South Dakota:

17.4%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: Fewer than 100
Survey Response Rate: 36%

How often did nurses communicate well with patients?

Sometimes or never
Here:

2%
South Dakota:

3%
Usually
This Hospital:

14%
State:

15%
Always
Here:

84%
South Dakota:

82%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

1%
State:

2%
Usually
This Hospital:

12%
South Dakota:

13%
Always
Here:

87%
State:

85%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

5%
South Dakota:

6%
Usually
This Hospital:

9%
State:

18%
Always
Here:

86%
South Dakota:

76%

How often was patients' pain well controlled?

Sometimes or never
Here:

3%
State:

5%
Usually
Here:

21%
State:

23%
Always
Here:

76%
State:

72%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

12%
South Dakota:

13%
Usually
This Hospital:

18%
State:

20%
Always
Here:

70%
South Dakota:

67%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

2%
South Dakota:

5%
Usually
This Hospital:

13%
South Dakota:

14%
Always
This Hospital:

85%
State:

81%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

3%
State:

6%
Usually
Here:

29%
State:

25%
Always
Here:

68%
State:

69%

Were patients given information about what to do during their recovery at home?

Yes
Here:

89%
South Dakota:

85%
No
Here:

11%
South Dakota:

15%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

2%
State:

7%
7 or 8
Here:

20%
South Dakota:

20%
9 or 10
Here:

78%
State:

73%

Would patients recommend the hospital to friends and family?

No
This Hospital:

1%
State:

3%
Yes, probably
This Hospital:

15%
South Dakota:

24%
Yes, definitely
This Hospital:

84%
State:

73%

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