CROZER CHESTER MEDICAL CENTER - UPLAND, PA

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CROZER CHESTER MEDICAL CENTER
ONE MEDICAL CENTER BOULEVARD
UPLAND, PA, 19013

Phone (make sure to verify first before calling): (610) 447-2000

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Other
Emergency Services: Yes
Type: Rehabilitation Units

Provided Services

Nuclear Medicine Services
Acute Renal Dialysis Services
Alcohol And/Or Drug Services
Ambulance (Owned) Services
Anatomical Laboratory Services
Anesthesia Services
Audiology Services
Blood Bank Services
Burn Care Unit Services
CT Scanner Services
Cardiac Catheterization Laboratory Services
Cardio-Thoracic Surgery Services
Certified Trauma Center Services
Chemotherapy Services
Child/Adolescent Psychiatric Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Psychiatric Services
Emergency Services
Extracorporeal Shock Wave Lithotripter Services
Gerontological Specialty Services
Home Health Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
ICU - Neonatal Services
ICU - Pediatric Services
ICU - Surgical Services
Inpatient Rehabilitation (Carf Accredited) Services
Inpatient Surgical Services
Magnetic Resonance Imaging (Mri) Services
Neonatal Nursery Services
Neurosurgical Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Opthalmic Surgery Services
Optometric Services
Orthopedic Surgery Services
Outpatient Rehabilitation Services
Outpatient Services
Outpatient Surgery Unit Services
Outppatient Psychiatric Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Employment Full-Time Equivalent

Licensed Practical Or Vocational Nurses : 30.00
Registered Professional Nurses : 773.50
Other Salaried Personnel : 1905.40
Dieticians : 9.00
Occupational Therapists : 12.70
Physical Therapists : 25.30
Registered Pharmacists : 94.00
Respiratory Therapists : 50.00
Speech Pathologists Or Audiologists : 10.70
Physicians : 4.70
Medical Social Workers : 79.70
Medical Laboratory Technologists : 39.00
Nuclear Medicine Technicians : 6.00
Physician Assistants : 2.00
Diagnostic Radiology Technicians : 37.00
Nurse Practitioners: 3.00
Residents (Physicians) : 103.00
Psychologists : 4.50

Number Of Beds

Total: 672
Total Certified: 499
Psychiatric Unit Beds: 51
Rehabilitation Unit Beds: 56

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 30%

How often did nurses communicate well with patients?

Sometimes or never

Here:	6%
Pennsylvania:	5%

Usually

This Hospital:	21%
Pennsylvania:	19%

Always

This Hospital:	73%
State:	76%

How often did doctors communicate well with patients?

Sometimes or never

Here:	6%
State:	5%

Usually

Here:	19%
Pennsylvania:	16%

Always

Here:	75%
Pennsylvania:	79%

How often did patients receive help quickly from hospital staff?

Sometimes or never

Here:	15%
State:	11%

Usually

Here:	28%
State:	26%

Always

Here:	57%
State:	63%

How often was patients' pain well controlled?

Sometimes or never

Here:	10%
State:	7%

Usually

This Hospital:	23%
Pennsylvania:	24%

Always

This Hospital:	67%
Pennsylvania:	69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

This Hospital:	23%
State:	22%

Usually

Here:	18%
Pennsylvania:	19%

Always

This Hospital:	59%
Pennsylvania:	59%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

Here:	15%
State:	9%

Usually

Here:	21%
State:	21%

Always

This Hospital:	64%
State:	70%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	19%
State:	15%

Usually

Here:	32%
State:	35%

Always

This Hospital:	49%
State:	50%

Were patients given information about what to do during their recovery at home?

Yes

Here:	78%
State:	82%

Here:	22%
State:	18%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	15%
State:	10%

7 or 8

This Hospital:	27%
State:	25%

9 or 10

This Hospital:	58%
State:	65%

Would patients recommend the hospital to friends and family?

This Hospital:	8%
Pennsylvania:	5%

Yes, probably

This Hospital:	32%
Pennsylvania:	28%

Yes, definitely

Here:	60%
State:	67%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

Here:	99.0%
State:	98.6%

Percent of Patients Given Aspirin at Discharge

This Hospital:	99.0%
State:	98.9%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	98.0%
State:	95.3%

Percent of Patients Given Beta Blocker at Discharge

Here:	99.0%
State:	98.7%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
State:	99.6%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

Here:	94.0%
Pennsylvania:	88.3%

Average number of minutes before outpatients with chest pain or possible heart attack got an ECG

Here:	16
Pennsylvania:	56

Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital

This Hospital:	300
State:	71

Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival

Here:	80.0%
State:	95.3%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

Here:	98.0%
State:	98.6%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	90.0%
State:	94.8%

Percent of Patients Given Discharge Instructions

Here:	97.0%
Pennsylvania:	90.2%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	100.0%
State:	98.3%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

Here:	95.0%
State:	95.7%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

This Hospital:	98.0%
Pennsylvania:	95.8%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
State:	97.8%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	95.0%
Pennsylvania:	93.2%

Percent of Patients Assessed and Given Influenza Vaccination

This Hospital:	94.0%
Pennsylvania:	92.4%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	95.0%
Pennsylvania:	94.7%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

Here:	98.0%
Pennsylvania:	97.4%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

This Hospital:	97.0%
State:	95.3%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

This Hospital:	96.0%
Pennsylvania:	97.5%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

Here:	97.0%
Pennsylvania:	95.5%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

Here:	98.0%
Pennsylvania:	96.6%

Percent of all Heart Surgery Patients whose blood sugar is kept under good control in the days right after surgery

This Hospital:	96.0%
Pennsylvania:	96.1%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
State:	99.7%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	94.0%
Pennsylvania:	94.6%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

Here:	95.0%
Pennsylvania:	93.6%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

This Hospital:	98.0%
Pennsylvania:	91.6%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

This Hospital:	97.0%
Pennsylvania:	93.2%

Outcome of Care

30-Day Mortality Rates from Heart Attack

This Hospital:	17.9%
State:	15.4%

30-Day Mortality Rates from Heart Failure

Here:	9.9%
State:	10.5%

30-Day Mortality Rates from Pneumonia

Here:	10.6%
Pennsylvania:	11.0%

30-Day Readmission Rates from Heart Attack

This Hospital:	19.7%
Pennsylvania:	19.9%

30-Day Readmission Rates from Heart Failure

This Hospital:	26.6%
State:	24.8%

30-Day Readmission Rates from Pneumonia

This Hospital:	19.1%
Pennsylvania:	18.4%

Hospital Acquired Conditions

Foreign Object Retained After Surgery

This Hospital:	0.826%
Pennsylvania:	0.112%

Pressure Ulcer Stages III And IV

Here:	0.079%
State:	0.161%

Falls And Trauma

Here:	0.316%
State:	0.581%

Vascular Catheter-Associated Infection

This Hospital:	0.316%
State:	0.318%

Catheter-Associated UTI

This Hospital:	0.079%
State:	0.346%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

This Hospital:	33.200%
State:	32.404%

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

Here:	8.600%
State:	8.265%

Outpatient CT scans of the abdomen that were combination (double) scans.

Here:	0.196%
State:	0.206%

Outpatient CT scans of the chest that were combination (double) scans.

Here:	0.008%
State:	0.026%

Average Medicare Payment

Acute myocardial infarction, discharged alive w/o CC/MCC: $4,715

Acute myocardial infarction, discharged alive w MCC: $13,616

Acute myocardial infarction, discharged alive w CC: $4,614

Heart failure and shock w/o CC/MCC: $4,913

Heart failure and shock w MCC: $10,251

Heart failure and shock w CC: $6,917

Chronic obstructive pulmonary disease w/o CC/MCC: $4,644

Chronic obstructive pulmonary disease w MCC: $9,148

Chronic obstructive pulmonary disease w CC: $6,850

Simple pneumonia and pleurisy w MCC: $10,059

Diabetes w MCC: $9,561

Chest Pain: $3,731

Cardiac valve and oth maj cardiothoracic proc w/o card cath w/o CC/MCC: $16,643

Cardiac valve and oth maj cardiothoracic proc w/o card cath w MCC: $56,564

Cardiac valve and oth maj cardiothoracic proc w/o card cath w CC: $37,130

Major cardiovasc procedures w MCC or thoracic aortic aneurysm repair: $35,624

Cardiac defibrillator implant w/o cardiac cath w/o MCC: $35,134

Cardiac defibrillator implant w/o cardiac cath w MCC: $47,121

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w/o MCC: $3,366

Cardiac defib implant w cardiac cath w/o AMI/HF/shock w MCC: $55,995

Extracranial procedures w/o CC/MCC: $583

Extracranial procedures w CC: $5,897

Coronary bypass w/o cardiac cath w/o MCC: $24,880

Coronary bypass w/o cardiac cath w MCC: $3,235

Permanent cardiac pacemaker implant w/o CC/MCC: $14,083

Permanent cardiac pacemaker implant w CC: $1,507

Perc cardiovasc proc w drug-eluting stent w/o MCC: $13,429

Laparoscopic cholecystectomy w/o c.d.e. w/o CC/MCC: $7,908

Laparoscopic cholecystectomy w/o c.d.e. w MCC: $9,415

Laparoscopic cholecystectomy w/o c.d.e. w CC: $11,589

Cholecystectomy except by laparoscope w/o c.d.e. w MCC: $23,293

Hernia procedures except inguinal and femoral w/o CC/MCC: $550

Hernia procedures except inguinal and femoral w MCC: $1,418

Hernia procedures except inguinal and femoral w CC: $9,859

Major small and large bowel procedures w/o CC/MCC: $11,424

Major small and large bowel procedures w CC: $3,992

Major small and large bowel procedures w MCC: $31,224

Cervical spinal fusion w/o CC/MCC: $7,265

Cervical spinal fusion w MCC: $2,517

Cervical spinal fusion w CC: $18,367

Spinal fusion except cervical w/o MCC: $24,999

Spinal fusion except cervical w MCC: $20,384

Back and neck proc exc spinal fusion w/o CC/MCC: $3,567

Back and neck proc exc spinal fusion w CC/MCC or disc device/neurostim: $12,077

Major shoulder or elbow joint procedures w/o CC/MCC: $7,850

Bilateral or multiple major joint procs of lower extremity w/o MCC: $22,072

Major joint replacement or reattachment of lower extremity w/o MCC: $11,766

Major joint replacement or reattachment of lower extremity w MCC: $23,099

Revision of hip or knee replacement w/o CC/MCC: $17,201

Revision of hip or knee replacement w CC: $7,594

Biopsies of musculoskeletal system and connective tissue w/o CC/MCC: $5,596

Biopsies of musculoskeletal system and connective tissue w MCC: $1,890

Biopsies of musculoskeletal system and connective tissue w CC: $14,927

Other musculoskelet sys and conn tiss O.R. proc w MCC: $21,596

Kidney and ureter procedures for neoplasm w/o CC/MCC: $9,687

Kidney and ureter procedures for neoplasm w MCC: $23,015

Kidney and ureter procedures for neoplasm w CC: $13,116

Revision of hip or knee replacement w MCC: $31,990

Kidney and ureter procedures for non-neoplasm w MCC: $23,508

Bilateral or multiple major joint procs of lower extremity w MCC: $31,891

Transurethral procedures w MCC: $19,878

Other kidney and urinary tract procedures w/o CC/MCC: $9,218

Other kidney and urinary tract procedures w MCC: $19,482

Other kidney and urinary tract procedures w CC: $15,201

Transurethral prostatectomy w/o CC/MCC: $365

Transurethral prostatectomy w CC/MCC: $7,851

Female reproductive system reconstructive procedures: $466

Uterine and adnexa proc for non-malignancy w/o CC/MCC: $5,938

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