CALDWELL MEMORIAL HOSPITAL - LENOIR, NC

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Addresss:
321 MULBERRY ST SW
LENOIR, NC, 28645
Phone (make sure to verify first before calling): (828) 757-5100

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Other
Emergency Services: Yes

Other nearby nursing homes

Employment Full-Time Equivalent
Licensed Practical Or Vocational Nurses : 4.00
Registered Professional Nurses : 115.00
Other Salaried Personnel : 386.50
Certified Registered Nurse Anesthetists (CRNA) : 5.50
Registered Pharmacists : 4.00
Respiratory Therapists : 11.00
Physicians : 15.00
Medical Social Workers : 2.00
Physician Assistants : 2.00

Number Of Beds
Total: 110
Total Certified: 110

Provided Services
Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Blood Bank Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Outpatient Surgery Unit Services
Pediatric Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Psychiatric Services
Respiratory Care Services
Social Services
Speech Pathology Services

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 33%

How often did nurses communicate well with patients?

Sometimes or never
This Hospital:

5%
State:

4%
Usually
This Hospital:

17%
State:

16%
Always
This Hospital:

78%
State:

80%

How often did doctors communicate well with patients?

Sometimes or never
Here:

2%
North Carolina:

4%
Usually
This Hospital:

15%
State:

13%
Always
Here:

83%
North Carolina:

83%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

9%
North Carolina:

9%
Usually
This Hospital:

26%
State:

24%
Always
This Hospital:

65%
State:

67%

How often was patients' pain well controlled?

Sometimes or never
Here:

7%
State:

7%
Usually
This Hospital:

24%
North Carolina:

22%
Always
Here:

69%
North Carolina:

71%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

19%
North Carolina:

19%
Usually
Here:

20%
State:

16%
Always
This Hospital:

61%
State:

65%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
This Hospital:

12%
State:

10%
Usually
Here:

20%
State:

19%
Always
This Hospital:

68%
State:

71%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

9%
State:

9%
Usually
This Hospital:

32%
State:

28%
Always
This Hospital:

59%
State:

63%

Were patients given information about what to do during their recovery at home?

Yes
Here:

85%
North Carolina:

84%
No
This Hospital:

15%
North Carolina:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

8%
State:

7%
7 or 8
Here:

28%
State:

23%
9 or 10
This Hospital:

64%
North Carolina:

70%

Would patients recommend the hospital to friends and family?

No
Here:

5%
North Carolina:

5%
Yes, probably
This Hospital:

32%
State:

24%
Yes, definitely
This Hospital:

63%
North Carolina:

71%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.
Here:

51.600%
North Carolina:

33.381%
Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
This Hospital:

12.400%
North Carolina:

8.387%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.012%
North Carolina:

0.085%
Outpatient CT scans of the chest that were combination (double) scans.
This Hospital:

0.009%
North Carolina:

0.026%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

6.000%
State:

5.566%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
This Hospital:

$20,240
North Carolina:

$31,268
Average Total Payments
This Hospital:

$9,710
North Carolina:

$12,140
Number of discharges: 12
This Hospital:

1.26%
North Carolina:

1.10%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$11,893
State:

$14,669
Average Total Payments
Here:

$5,057
State:

$5,810
Number of discharges: 20
Here:

2.10%
State:

1.66%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
Here:

$8,620
State:

$10,855
Average Total Payments
This Hospital:

$3,391
North Carolina:

$3,934
Number of discharges: 16
Here:

1.68%
North Carolina:

1.74%
Cellulitis without Major Complications
Average Covered Charges
Here:

$9,660
State:

$13,979
Average Total Payments
This Hospital:

$5,009
State:

$5,681
Number of discharges: 20
Here:

2.10%
North Carolina:

1.56%
Chest Pain
Average Covered Charges
Here:

$9,342
North Carolina:

$12,542
Average Total Payments
This Hospital:

$3,242
State:

$3,788
Number of discharges: 20
Here:

2.10%
North Carolina:

2.07%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
This Hospital:

$13,671
North Carolina:

$16,598
Average Total Payments
This Hospital:

$5,855
State:

$6,474
Number of discharges: 35
This Hospital:

3.67%
State:

1.95%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$15,902
North Carolina:

$20,025
Average Total Payments
This Hospital:

$7,107
State:

$7,977
Number of discharges: 44
This Hospital:

4.62%
North Carolina:

2.12%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
Here:

$10,144
North Carolina:

$13,090
Average Total Payments
This Hospital:

$4,371
State:

$4,841
Number of discharges: 35
Here:

3.67%
State:

1.35%
Diabetes with Complications
Average Covered Charges
Here:

$13,633
State:

$14,802
Average Total Payments
This Hospital:

$4,999
State:

$5,742
Number of discharges: 20
Here:

2.10%
State:

0.86%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$16,256
State:

$14,805
Average Total Payments
This Hospital:

$4,534
North Carolina:

$5,010
Number of discharges: 16
Here:

1.68%
State:

3.29%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$15,983
North Carolina:

$17,587
Average Total Payments
This Hospital:

$6,191
State:

$6,877
Number of discharges: 34
This Hospital:

3.57%
North Carolina:

2.04%
G.I. Hemorrhage with Major Complications
Average Covered Charges
Here:

$42,132
North Carolina:

$30,201
Average Total Payments
This Hospital:

$10,880
State:

$12,281
Number of discharges: 11
This Hospital:

1.15%
North Carolina:

0.73%
Heart Failure and Shock with Complications
Average Covered Charges
This Hospital:

$13,288
State:

$16,617
Average Total Payments
This Hospital:

$6,119
North Carolina:

$6,986
Number of discharges: 35
Here:

3.67%
State:

3.07%
Heart Failure and Shock with Major Complications
Average Covered Charges
Here:

$18,419
State:

$23,957
Average Total Payments
This Hospital:

$8,943
State:

$10,019
Number of discharges: 21
This Hospital:

2.20%
North Carolina:

3.02%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
Here:

$26,259
State:

$36,549
Average Total Payments
This Hospital:

$10,711
State:

$12,287
Number of discharges: 29
This Hospital:

3.04%
State:

1.15%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$14,181
North Carolina:

$21,044
Average Total Payments
This Hospital:

$6,924
North Carolina:

$7,833
Number of discharges: 22
Here:

2.31%
State:

1.70%
Intracranial Hemorrhage or Cerebral Infarction with Major Complications
Average Covered Charges
Here:

$18,874
North Carolina:

$33,640
Average Total Payments
This Hospital:

$10,416
North Carolina:

$13,385
Number of discharges: 11
This Hospital:

1.15%
State:

1.01%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
Here:

$13,537
State:

$16,936
Average Total Payments
This Hospital:

$4,911
State:

$5,642
Number of discharges: 14
This Hospital:

1.47%
State:

0.90%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
This Hospital:

$14,088
State:

$19,339
Average Total Payments
Here:

$6,894
North Carolina:

$8,154
Number of discharges: 18
This Hospital:

1.89%
State:

1.09%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$11,576
North Carolina:

$14,052
Average Total Payments
Here:

$4,804
North Carolina:

$5,326
Number of discharges: 34
Here:

3.57%
North Carolina:

2.46%
Major Joint Replacement or Reattachment of Lower Extremity with Major Complications
Average Covered Charges
Here:

$45,815
North Carolina:

$61,187
Average Total Payments
Here:

$19,007
North Carolina:

$22,053
Number of discharges: 11
This Hospital:

1.15%
State:

0.32%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$43,952
North Carolina:

$42,293
Average Total Payments
Here:

$12,778
North Carolina:

$13,554
Number of discharges: 74
Here:

7.76%
North Carolina:

6.15%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$11,025
State:

$13,158
Average Total Payments
Here:

$4,231
State:

$4,790
Number of discharges: 27
This Hospital:

2.83%
State:

1.96%
Other Vascular Procedures with Complications
Average Covered Charges
Here:

$52,657
North Carolina:

$52,462
Average Total Payments
Here:

$14,400
North Carolina:

$17,477
Number of discharges: 15
This Hospital:

1.57%
North Carolina:

0.41%
Other Vascular Procedures with Major Complications
Average Covered Charges
Here:

$67,842
State:

$59,432
Average Total Payments
This Hospital:

$19,960
State:

$22,749
Number of discharges: 22
This Hospital:

2.31%
State:

0.39%
Other Vascular Procedures without Complications
Average Covered Charges
Here:

$43,433
North Carolina:

$37,046
Average Total Payments
This Hospital:

$9,389
State:

$11,415
Number of discharges: 28
Here:

2.94%
North Carolina:

0.27%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
This Hospital:

$18,502
North Carolina:

$21,562
Average Total Payments
Here:

$7,675
North Carolina:

$8,579
Number of discharges: 18
This Hospital:

1.89%
State:

1.96%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$12,078
North Carolina:

$14,717
Average Total Payments
Here:

$4,738
State:

$5,673
Number of discharges: 15
Here:

1.57%
North Carolina:

1.29%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$12,679
North Carolina:

$16,705
Average Total Payments
Here:

$5,953
State:

$6,949
Number of discharges: 25
Here:

2.62%
State:

2.38%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$25,221
North Carolina:

$26,632
Average Total Payments
This Hospital:

$9,852
State:

$11,435
Number of discharges: 23
Here:

2.41%
North Carolina:

1.71%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$19,933
State:

$22,947
Average Total Payments
This Hospital:

$8,940
State:

$9,860
Number of discharges: 21
Here:

2.20%
State:

0.84%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
Here:

$21,742
North Carolina:

$30,856
Average Total Payments
Here:

$12,015
State:

$13,291
Number of discharges: 14
This Hospital:

1.47%
North Carolina:

1.35%
Respiratory System Diagnosis with Ventilator Support 96+ Hours
Average Covered Charges
Here:

$59,032
State:

$93,755
Average Total Payments
This Hospital:

$26,409
State:

$36,776
Number of discharges: 20
This Hospital:

2.10%
North Carolina:

0.36%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$30,311
North Carolina:

$45,134
Average Total Payments
This Hospital:

$12,072
North Carolina:

$16,101
Number of discharges: 18
Here:

1.89%
State:

0.98%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
Here:

$29,423
State:

$32,059
Average Total Payments
This Hospital:

$10,661
North Carolina:

$12,838
Number of discharges: 37
Here:

3.88%
State:

5.09%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
This Hospital:

$15,226
State:

$19,865
Average Total Payments
Here:

$6,243
State:

$7,684
Number of discharges: 11
Here:

1.15%
State:

1.78%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$15,728
North Carolina:

$17,495
Average Total Payments
Here:

$6,174
State:

$6,811
Number of discharges: 52
This Hospital:

5.46%
State:

2.26%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$21,686
North Carolina:

$25,424
Average Total Payments
This Hospital:

$8,948
State:

$9,800
Number of discharges: 41
This Hospital:

4.30%
State:

2.12%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
Here:

$11,379
State:

$13,441
Average Total Payments
This Hospital:

$4,326
North Carolina:

$4,784
Number of discharges: 14
This Hospital:

1.47%
North Carolina:

0.79%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

88.0%
State:

99.4%
Percent of Patients Given Aspirin at Discharge
Here:

100.0%
State:

99.5%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

92.0%
North Carolina:

99.5%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Here:

10
North Carolina:

8
Average number of minutes before outpatients with chest pain or possible heart attack were transferred to another hospital
This Hospital:

32
North Carolina:

49
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

99.0%
State:

96.2%
Patients Given a Prescription for a Statin at Discharge
This Hospital:

100.0%
North Carolina:

98.3%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

98.0%
North Carolina:

99.5%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

95.0%
North Carolina:

97.3%
Percent of Patients Given Discharge Instructions
Here:

83.0%
State:

93.8%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
North Carolina:

99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

97.0%
State:

95.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

99.0%
North Carolina:

96.7%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
North Carolina:

99.3%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

91.0%
State:

95.8%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

100.0%
State:

95.4%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

99.0%
State:

97.2%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

100.0%
State:

98.8%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

97.0%
North Carolina:

97.7%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

99.0%
State:

99.0%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

98.0%
North Carolina:

97.5%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

98.0%
North Carolina:

98.4%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
North Carolina:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

93.0%
State:

96.0%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

95.0%
North Carolina:

97.6%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

97.0%
North Carolina:

97.7%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

98.0%
State:

96.7%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

100.0%
North Carolina:

99.8%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

15.6%
State:

15.2%
30-Day Mortality Rates from Heart Failure
Here:

12.8%
State:

11.5%
30-Day Mortality Rates from Pneumonia
Here:

11.3%
North Carolina:

12.5%
30-Day Readmission Rates from Heart Attack
Here:

18.4%
North Carolina:

19.6%
30-Day Readmission Rates from Heart Failure
Here:

23.7%
North Carolina:

24.1%
30-Day Readmission Rates from Pneumonia
This Hospital:

17.5%
North Carolina:

18.8%

Hospital Acquired Conditions

Falls and injuries
Here:

0.900%
State:

0.641%

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