BON SECOURS - ST FRANCIS MEDICAL CENTER - MIDLOTHIAN, VA

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Address

13700 STFRANCIS BLVD SUITE 100
MIDLOTHIAN, VA, 23114

Phone (make sure to verify first before calling): (804) 594-7400

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Church
Emergency Services: Yes

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications

Average Covered Charges

Here:	$46,431
State:	$36,558

Average Total Payments

This Hospital:	$11,779
State:	$11,483

Number of discharges: 19

This Hospital:	0.91%
State:	0.87%

Bronchitis and Asthma with Complications

Average Covered Charges

This Hospital:	$21,880
Virginia:	$17,068

Average Total Payments

Here:	$5,136
State:	$5,290

Number of discharges: 11

This Hospital:	0.53%
Virginia:	0.48%

Cardiac Arrhythmia and Conduction Disorders with Complications

Average Covered Charges

Here:	$16,118
State:	$16,713

Average Total Payments

This Hospital:	$5,030
Virginia:	$5,355

Number of discharges: 27

Here:	1.29%
Virginia:	1.46%

Cardiac Arrhythmia and Conduction Disorders with Major Complications

Average Covered Charges

Here:	$28,394
Virginia:	$24,425

Average Total Payments

This Hospital:	$7,934
Virginia:	$7,960

Number of discharges: 21

This Hospital:	1.00%
State:	0.92%

Cardiac Arrhythmia and Conduction Disorders without Complications

Average Covered Charges

Here:	$13,661
Virginia:	$11,985

Average Total Payments

Here:	$3,538
State:	$3,674

Number of discharges: 29

Here:	1.39%
State:	1.66%

Cellulitis without Major Complications

Average Covered Charges

Here:	$22,963
Virginia:	$16,080

Average Total Payments

This Hospital:	$5,026
State:	$5,268

Number of discharges: 36

This Hospital:	1.72%
Virginia:	1.88%

Cervical Spinal Fusion without Complications

Average Covered Charges

This Hospital:	$53,953
State:	$50,697

Average Total Payments

This Hospital:	$12,277
State:	$14,483

Number of discharges: 22

Here:	1.05%
State:	0.35%

Chest Pain

Average Covered Charges

Here:	$10,347
State:	$13,309

Average Total Payments

This Hospital:	$3,285
State:	$3,508

Number of discharges: 43

Here:	2.06%
Virginia:	2.02%

Chronic Obstructive Pulmonary Disease with Complications

Average Covered Charges

This Hospital:	$21,039
State:	$18,712

Average Total Payments

Here:	$5,806
State:	$6,003

Number of discharges: 31

This Hospital:	1.48%
State:	2.09%

Chronic Obstructive Pulmonary Disease with Major Complications

Average Covered Charges

Here:	$25,586
State:	$22,971

Average Total Payments

Here:	$7,055
State:	$7,375

Number of discharges: 21

Here:	1.00%
Virginia:	2.01%

Chronic Obstructive Pulmonary Disease without Complications

Average Covered Charges

Here:	$18,361
Virginia:	$14,677

Average Total Payments

Here:	$4,358
State:	$4,562

Number of discharges: 14

This Hospital:	0.67%
State:	1.55%

Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath with Major Complications

Average Covered Charges

Here:	$66,886
State:	$51,481

Average Total Payments

Here:	$13,304
State:	$15,382

Number of discharges: 13

This Hospital:	0.62%
Virginia:	0.35%

Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath without Major Complications

Average Covered Charges

This Hospital:	$43,689
Virginia:	$31,351

Average Total Payments

Here:	$7,881
State:	$7,532

Number of discharges: 42

This Hospital:	2.01%
State:	1.40%

Cranial and Peripheral Nerve Disorders without Major Complications

Average Covered Charges

This Hospital:	$29,176
State:	$19,317

Average Total Payments

Here:	$5,550
State:	$5,894

Number of discharges: 18

This Hospital:	0.86%
State:	0.28%

Degenerative Nervous System Disorders without Major Complications

Average Covered Charges

This Hospital:	$17,265
Virginia:	$19,236

Average Total Payments

Here:	$5,698
Virginia:	$6,159

Number of discharges: 12

This Hospital:	0.57%
State:	0.40%

Diabetes with Complications

Average Covered Charges

Here:	$16,102
Virginia:	$16,675

Average Total Payments

Here:	$4,939
Virginia:	$5,442

Number of discharges: 19

This Hospital:	0.91%
State:	0.73%

Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications

Average Covered Charges

Here:	$28,566
State:	$26,117

Average Total Payments

This Hospital:	$6,963
State:	$7,657

Number of discharges: 12

This Hospital:	0.57%
Virginia:	0.55%

Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications

Average Covered Charges

This Hospital:	$18,857
Virginia:	$16,267

Average Total Payments

Here:	$4,514
Virginia:	$4,677

Number of discharges: 64

This Hospital:	3.06%
Virginia:	3.33%

Fractures of Hip and Pelvis without Major Complications

Average Covered Charges

Here:	$12,063
State:	$12,895

Average Total Payments

This Hospital:	$4,109
State:	$4,245

Number of discharges: 17

Here:	0.81%
State:	0.34%

G.I. Hemorrhage with Complications

Average Covered Charges

This Hospital:	$23,856
State:	$19,562

Average Total Payments

This Hospital:	$6,117
Virginia:	$6,368

Number of discharges: 68

This Hospital:	3.25%
State:	2.17%

G.I. Hemorrhage with Major Complications

Average Covered Charges

This Hospital:	$31,864
State:	$33,327

Average Total Payments

This Hospital:	$10,023
Virginia:	$11,053

Number of discharges: 13

Here:	0.62%
State:	0.78%

G.I. Obstruction with Complications

Average Covered Charges

This Hospital:	$33,760
State:	$19,150

Average Total Payments

This Hospital:	$5,710
State:	$6,043

Number of discharges: 16

This Hospital:	0.76%
State:	0.66%

Heart Failure and Shock with Complications

Average Covered Charges

Here:	$17,077
State:	$18,524

Average Total Payments

Here:	$6,018
State:	$6,409

Number of discharges: 39

This Hospital:	1.86%
State:	3.24%

Heart Failure and Shock with Major Complications

Average Covered Charges

This Hospital:	$23,099
State:	$27,627

Average Total Payments

This Hospital:	$8,875
State:	$9,254

Number of discharges: 107

Here:	5.11%
State:	3.02%

Heart Failure and Shock without Complications

Average Covered Charges

Here:	$10,101
State:	$13,642

Average Total Payments

Here:	$4,205
Virginia:	$4,360

Number of discharges: 24

This Hospital:	1.15%
State:	1.17%

Hip and Femur Procedures Except Major Joint with Complications

Average Covered Charges

Here:	$60,466
State:	$42,571

Average Total Payments

Here:	$11,430
Virginia:	$11,742

Number of discharges: 26

Here:	1.24%
Virginia:	1.12%

Intracranial Hemorrhage or Cerebral Infarction with Complications

Average Covered Charges

This Hospital:	$21,052
State:	$23,909

Average Total Payments

This Hospital:	$6,505
State:	$7,314

Number of discharges: 28

This Hospital:	1.34%
State:	1.75%

Intracranial Hemorrhage or Cerebral Infarction with Major Complications

Average Covered Charges

Here:	$27,727
Virginia:	$35,480

Average Total Payments

Here:	$10,621
State:	$12,363

Number of discharges: 23

Here:	1.10%
Virginia:	1.08%

Intracranial Hemorrhage or Cerebral Infarction without Complications

Average Covered Charges

This Hospital:	$17,520
Virginia:	$19,084

Average Total Payments

Here:	$5,036
State:	$5,409

Number of discharges: 20

This Hospital:	0.96%
State:	0.95%

Kidney and Urinary Tract Infections with Major Complications

Average Covered Charges

Here:	$26,096
Virginia:	$20,337

Average Total Payments

This Hospital:	$7,296
State:	$7,368

Number of discharges: 31

Here:	1.48%
State:	1.05%

Kidney and Urinary Tract Infections without Major Complications

Average Covered Charges

Here:	$16,673
State:	$15,209

Average Total Payments

Here:	$4,720
State:	$4,914

Number of discharges: 62

This Hospital:	2.96%
Virginia:	2.90%

Major Gastrointestinal Disorders and Peritoneal Infections with Complications

Average Covered Charges

Here:	$27,682
State:	$23,295

Average Total Payments

Here:	$7,495
Virginia:	$8,191

Number of discharges: 14

Here:	0.67%
Virginia:	0.46%

Major Joint Replacement or Reattachment of Lower Extremity with Major Complications

Average Covered Charges

This Hospital:	$104,005
State:	$73,373

Average Total Payments

Here:	$24,097
State:	$20,573

Number of discharges: 13

Here:	0.62%
State:	0.29%

Major Joint Replacement or Reattachment of Lower Extremity without Major Complications

Average Covered Charges

Here:	$59,874
State:	$47,709

Average Total Payments

This Hospital:	$12,610
State:	$13,248

Number of discharges: 213

Here:	10.18%
Virginia:	6.42%

Major Small and Large Bowel Procedures with Complications

Average Covered Charges

This Hospital:	$74,782
State:	$57,851

Average Total Payments

Here:	$18,510
State:	$17,353

Number of discharges: 23

This Hospital:	1.10%
State:	0.72%

Major Small and Large Bowel Procedures with Major Complications

Average Covered Charges

This Hospital:	$137,475
State:	$126,902

Average Total Payments

This Hospital:	$40,604
State:	$37,200

Number of discharges: 15

This Hospital:	0.72%
Virginia:	0.49%

Medical Back Problems without Major Complications

Average Covered Charges

Here:	$17,660
Virginia:	$17,476

Average Total Payments

This Hospital:	$4,797
State:	$5,447

Number of discharges: 20

Here:	0.96%
State:	0.81%

Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications

Average Covered Charges

Here:	$23,160
Virginia:	$22,123

Average Total Payments

Here:	$6,848
State:	$7,532

Number of discharges: 14

Here:	0.67%
Virginia:	0.77%

Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications

Average Covered Charges

Here:	$19,779
State:	$14,229

Average Total Payments

Here:	$4,780
State:	$4,420

Number of discharges: 27

This Hospital:	1.29%
Virginia:	2.07%

Other Circulatory System Diagnoses with Major Complications

Average Covered Charges

This Hospital:	$37,326
State:	$40,408

Average Total Payments

Here:	$11,479
State:	$12,949

Number of discharges: 16

Here:	0.76%
State:	0.70%

Other Digestive System Diagnoses with Complications

Average Covered Charges

Here:	$30,202
State:	$21,528

Average Total Payments

This Hospital:	$6,266
State:	$6,787

Number of discharges: 20

This Hospital:	0.96%
State:	0.51%

Other Kidney and Urinary Tract Diagnoses with Major Complications

Average Covered Charges

This Hospital:	$24,668
State:	$34,114

Average Total Payments

This Hospital:	$9,263
Virginia:	$11,409

Number of discharges: 21

This Hospital:	1.00%
State:	0.37%

Percutaneous Cardiovascular Procedures with Drug-Eluting Stent with Major Complications or 4+ Vessels/Stents

Average Covered Charges

Here:	$98,457
Virginia:	$88,422

Average Total Payments

This Hospital:	$21,464
Virginia:	$22,578

Number of discharges: 12

Here:	0.57%
State:	0.29%

Percutaneous Cardiovascular Procedures with Drug-Eluting Stent without Major Complications

Average Covered Charges

Here:	$78,046
Virginia:	$62,066

Average Total Payments

This Hospital:	$13,059
Virginia:	$14,262

Number of discharges: 41

Here:	1.96%
State:	1.11%

Percutaneous Cardiovascular Procedures with Non-Drug-Eluting Stent without Major Complications

Average Covered Charges

Here:	$69,350
State:	$55,802

Average Total Payments

This Hospital:	$12,967
Virginia:	$12,356

Number of discharges: 14

Here:	0.67%
Virginia:	0.42%

Permanent Cardiac Pacemaker Implant with Complications

Average Covered Charges

Here:	$45,477
State:	$57,978

Average Total Payments

This Hospital:	$15,766
Virginia:	$17,416

Number of discharges: 11

This Hospital:	0.53%
Virginia:	0.35%

Permanent Cardiac Pacemaker Implant without Complications

Average Covered Charges

This Hospital:	$41,389
Virginia:	$48,134

Average Total Payments

Here:	$12,104
Virginia:	$13,133

Number of discharges: 18

Here:	0.86%
Virginia:	0.34%

Pulmonary Edema and Respiratory Failure

Average Covered Charges

Here:	$21,679
Virginia:	$25,878

Average Total Payments

Here:	$7,664
Virginia:	$8,160

Number of discharges: 71

Here:	3.39%
Virginia:	1.90%

Red Blood Cell Disorders without Major Complications

Average Covered Charges

This Hospital:	$15,461
State:	$16,210

Average Total Payments

Here:	$4,789
State:	$5,305

Number of discharges: 16

Here:	0.76%
State:	1.21%

Renal Failure with Complications

Average Covered Charges

This Hospital:	$20,864
Virginia:	$19,940

Average Total Payments

This Hospital:	$6,134
Virginia:	$6,384

Number of discharges: 72

This Hospital:	3.44%
Virginia:	2.46%

Renal Failure with Major Complications

Average Covered Charges

Here:	$25,317
Virginia:	$30,290

Average Total Payments

This Hospital:	$9,722
State:	$10,421

Number of discharges: 64

This Hospital:	3.06%
Virginia:	1.68%

Respiratory Infections and Inflammations with Major Complications

Average Covered Charges

Here:	$40,040
State:	$37,946

Average Total Payments

This Hospital:	$13,525
Virginia:	$12,347

Number of discharges: 28

This Hospital:	1.34%
Virginia:	1.03%

Respiratory System Diagnosis with Ventilator Support <96 Hours

Average Covered Charges

Here:	$46,730
Virginia:	$51,609

Average Total Payments

Here:	$13,706
Virginia:	$15,311

Number of discharges: 25

Here:	1.20%
State:	0.85%

Seizures without Major Complications

Average Covered Charges

This Hospital:	$13,909
State:	$17,714

Average Total Payments

Here:	$5,022
Virginia:	$5,190

Number of discharges: 14

Here:	0.67%
State:	0.66%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications

Average Covered Charges

This Hospital:	$42,295
Virginia:	$36,847

Average Total Payments

This Hospital:	$12,352
State:	$12,110

Number of discharges: 113

This Hospital:	5.40%
State:	5.11%

Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications

Average Covered Charges

Here:	$24,427
State:	$22,569

Average Total Payments

This Hospital:	$6,788
State:	$7,309

Number of discharges: 43

This Hospital:	2.06%
Virginia:	1.85%

Simple Pneumonia and Pleurisy with Complications

Average Covered Charges

This Hospital:	$23,936
Virginia:	$19,305

Average Total Payments

Here:	$6,490
Virginia:	$6,423

Number of discharges: 23

This Hospital:	1.10%
Virginia:	2.58%

Simple Pneumonia and Pleurisy with Major Complications

Average Covered Charges

This Hospital:	$31,401
Virginia:	$27,841

Average Total Payments

Here:	$8,974
Virginia:	$9,090

Number of discharges: 38

Here:	1.82%
State:	1.96%

Simple Pneumonia and Pleurisy without Complications

Average Covered Charges

This Hospital:	$12,400
Virginia:	$14,202

Average Total Payments

Here:	$4,258
Virginia:	$4,467

Number of discharges: 11

Here:	0.53%
Virginia:	1.02%

Spinal Fusion Except Cervical without Major Complications

Average Covered Charges

This Hospital:	$158,931
State:	$87,261

Average Total Payments

Here:	$37,089
Virginia:	$27,270

Number of discharges: 59

Here:	2.82%
State:	1.09%

Syncope and Collapse

Average Covered Charges

Here:	$15,682
Virginia:	$15,506

Average Total Payments

This Hospital:	$4,336
Virginia:	$4,539

Number of discharges: 52

Here:	2.49%
Virginia:	2.14%

Transient Ischemia

Average Covered Charges

This Hospital:	$15,032
Virginia:	$16,483

Average Total Payments

This Hospital:	$4,425
State:	$4,621

Number of discharges: 43

This Hospital:	2.06%
Virginia:	1.34%

Provided Services

Nuclear Medicine Services
Acute Renal Dialysis Services
Ambulance (Owned) Services
Anatomical Laboratory Services
Anesthesia Services
Audiology Services
Blood Bank Services
CT Scanner Services
Cardiac Catheterization Laboratory Services
Chemotherapy Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Dental Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
ICU - Surgical Services
Inpatient Rehabilitation (Carf Accredited) Services
Inpatient Rehabilitiation (Not Carf Accredited) Services
Inpatient Surgical Services
Magnetic Resonance Imaging (Mri) Services
Neurosurgical Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Opthalmic Surgery Services
Organ Bank Services
Organ Transplant Services
Orthopedic Surgery Services
Outpatient Rehabilitation Services
Outpatient Services
Outpatient Surgery Unit Services
Pharmacy Services
Physical Therapy Services
Positron Emission Tomography (Pet) Scan Services
Postoperative Recovery Room Services
Reconstructive Surgery Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Employment Full-Time Equivalent

Licensed Practical Or Vocational Nurses : 2.00
Registered Professional Nurses : 98.00
Other Salaried Personnel : 86.30
Dieticians : 2.00
Registered Pharmacists : 4.00
Respiratory Therapists : 8.00
Physicians : 3.00
Medical Laboratory Technologists : 10.00
Nuclear Medicine Technicians : 2.00
Diagnostic Radiology Technicians : 5.70
Residents (Physicians) : 10.00

Number Of Beds

Total: 130
Total Certified: 130

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival

This Hospital:	100.0%
Virginia:	99.5%

Percent of Patients Given Aspirin at Discharge

Here:	99.0%
State:	99.3%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	100.0%
State:	98.6%

Percent of Patients Given Beta Blocker at Discharge

This Hospital:	92.0%
State:	99.1%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
State:	99.9%

Percent of Patients Given PCI Within 90 Minutes Of Arrival

Here:	96.0%
Virginia:	95.2%

Patients Given a Prescription for a Statin at Discharge

Here:	96.0%
State:	97.9%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)

This Hospital:	99.0%
State:	99.5%

Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)

Here:	98.0%
Virginia:	97.3%

Percent of Patients Given Discharge Instructions

Here:	97.0%
State:	94.7%

Percent of Patients Given Smoking Cessation Advice/Counseling

Here:	100.0%
State:	99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival

This Hospital:	99.0%
Virginia:	97.0%

Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics

This Hospital:	94.0%
Virginia:	97.5%

Percent of Patients Given Smoking Cessation Advice/Counseling

This Hospital:	98.0%
Virginia:	99.4%

Percent of Patients Given the Most Appropriate Initial Antibiotic(s)

Here:	92.0%
State:	95.5%

Percent of Patients Assessed and Given Influenza Vaccination

Here:	83.0%
Virginia:	94.9%

Percent of Patients Assessed and Given Pneumococcal Vaccination

This Hospital:	87.0%
State:	96.9%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection

This Hospital:	97.0%
State:	98.4%

Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)

Here:	91.0%
State:	97.7%

Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection

Here:	97.0%
Virginia:	98.9%

Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot

This Hospital:	97.0%
Virginia:	97.1%

Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries

This Hospital:	97.0%
State:	97.9%

Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method

Here:	100.0%
Virginia:	100.0%

Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery

This Hospital:	95.0%
State:	95.0%

Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them

Here:	98.0%
Virginia:	97.7%

Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)

Here:	90.0%
State:	96.7%

Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)

This Hospital:	90.0%
Virginia:	96.9%

Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal

This Hospital:	100.0%
Virginia:	99.9%

Outcome of Care

30-Day Mortality Rates from Heart Attack

This Hospital:	17.7%
Virginia:	15.2%

30-Day Mortality Rates from Heart Failure

This Hospital:	12.5%
Virginia:	11.6%

30-Day Mortality Rates from Pneumonia

This Hospital:	11.0%
Virginia:	12.2%

30-Day Readmission Rates from Heart Attack

Here:	23.1%
State:	20.0%

30-Day Readmission Rates from Heart Failure

This Hospital:	22.6%
Virginia:	24.6%

30-Day Readmission Rates from Pneumonia

This Hospital:	18.7%
State:	19.2%

Hospital Acquired Conditions

Falls and injuries

Here:	0.290%
Virginia:	0.637%

Blood infection from a catheter in a large vein

This Hospital:	0.290%
Virginia:	0.445%

Infection from a Urinary Catheter

This Hospital:	0.290%
State:	0.546%

Severe pressure sores (bed sores)

This Hospital:	0.145%
State:	0.306%

Signs of Uncontrolled Blood Sugar

This Hospital:	0.145%
Virginia:	0.220%

Use of Medical Imaging

Outpatients with low back pain who had an MRI without trying recommended treatments first, such as physical therapy.

This Hospital:	21.500%
Virginia:	34.209%

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.

This Hospital:	6.700%
Virginia:	7.783%

Outpatient CT scans of the abdomen that were combination (double) scans.

Here:	0.213%
State:	0.107%

Outpatient CT scans of the chest that were combination (double) scans.

Here:	0.022%
State:	0.028%

Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery

Here:	4.700%
Virginia:	5.232%

Outpatients with brain CT scans who got a sinus CT scan at the same time

This Hospital:	1.100%
State:	2.134%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys: 300 or more
Survey Response Rate: 32%

How often did nurses communicate well with patients?

Sometimes or never

This Hospital:	6%
Virginia:	6%

Usually

This Hospital:	17%
Virginia:	17%

Always

Here:	77%
Virginia:	77%

How often did doctors communicate well with patients?

Sometimes or never

Here:	5%
Virginia:	5%

Usually

This Hospital:	16%
Virginia:	15%

Always

Here:	79%
Virginia:	80%

How often did patients receive help quickly from hospital staff?

Sometimes or never

This Hospital:	11%
Virginia:	11%

Usually

This Hospital:	28%
Virginia:	26%

Always

Here:	61%
Virginia:	63%

How often was patients' pain well controlled?

Sometimes or never

Here:	7%
Virginia:	8%

Usually

Here:	23%
Virginia:	23%

Always

Here:	70%
State:	69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never

Here:	22%
State:	21%

Usually

This Hospital:	20%
Virginia:	18%

Always

Here:	58%
State:	61%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never

This Hospital:	12%
Virginia:	10%

Usually

Here:	20%
Virginia:	20%

Always

This Hospital:	68%
Virginia:	70%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never

This Hospital:	7%
Virginia:	11%

Usually

This Hospital:	25%
Virginia:	30%

Always

This Hospital:	68%
State:	59%

Were patients given information about what to do during their recovery at home?

Yes

This Hospital:	86%
State:	84%

Here:	14%
Virginia:	16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower

This Hospital:	8%
Virginia:	9%

7 or 8

This Hospital:	18%
Virginia:	25%

9 or 10

Here:	74%
Virginia:	66%

Would patients recommend the hospital to friends and family?

This Hospital:	6%
State:	6%

Yes, probably

Here:	18%
Virginia:	26%

Yes, definitely

This Hospital:	76%
Virginia:	68%

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