BANNER ESTRELLA MEDICAL CENTER - PHOENIX, AZ

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Addresss:
9201 WEST THOMAS ROAD
PHOENIX, AZ, 85037
Phone (make sure to verify first before calling): (623) 327-4000

Hospital Type: Acute Care Hospitals
Hospital Owner: Voluntary non-profit - Private
Emergency Services: Yes

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Registered Professional Nurses : 13.00
Other Salaried Personnel : 80.00
Registered Pharmacists : 2.00
Physicians : 1.00

Number Of Beds
Total: 172
Total Certified: 172

Provided Services
Nuclear Medicine Services
Acute Renal Dialysis Services
Anesthesia Services
Blood Bank Services
Cardio-Thoracic Surgery Services
Clinical Laboratory Services
Dedicated Emergency Department Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Hospice Services
ICU - Cardiac (Non-Surgical)Services
ICU - Medical/Surgical Services
Inpatient Surgical Services
Obstetric Services
Occupational Therapy Services
Operating Room Services
Outpatient Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
This Hospital:

100.0%
State:

99.3%
Percent of Patients Given Aspirin at Discharge
This Hospital:

100.0%
Arizona:

98.8%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
Arizona:

98.0%
Percent of Patients Given Beta Blocker at Discharge
Here:

100.0%
Arizona:

99.0%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
Arizona:

99.8%
Percent of Patients Given PCI Within 90 Minutes Of Arrival
This Hospital:

97.0%
Arizona:

93.1%
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
This Hospital:

4
State:

6
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Here:

98.0%
State:

97.2%
Patients Given a Prescription for a Statin at Discharge
Here:

100.0%
State:

97.7%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
Arizona:

99.2%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
Arizona:

97.4%
Percent of Patients Given Discharge Instructions
This Hospital:

94.0%
State:

90.4%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

100.0%
State:

95.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
This Hospital:

99.0%
State:

96.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

97.8%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

97.0%
State:

96.1%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

97.0%
Arizona:

93.3%
Percent of Patients Assessed and Given Pneumococcal Vaccination
This Hospital:

100.0%
State:

94.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
Here:

100.0%
State:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
This Hospital:

98.0%
Arizona:

97.0%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
Here:

100.0%
State:

98.2%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
Here:

99.0%
Arizona:

96.1%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

100.0%
Arizona:

97.4%
Percent of all Heart Surgery Patients whose blood sugar is kept under good control in the days right after surgery
Here:

91.0%
State:

94.6%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
State:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

97.0%
State:

93.7%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

98.0%
State:

96.4%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

99.0%
Arizona:

96.4%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

97.0%
Arizona:

96.3%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
Here:

100.0%
Arizona:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

15.8%
State:

15.0%
30-Day Mortality Rates from Heart Failure
Here:

10.8%
Arizona:

11.0%
30-Day Mortality Rates from Pneumonia
This Hospital:

10.1%
Arizona:

11.5%
30-Day Readmission Rates from Heart Attack
Here:

19.9%
State:

19.5%
30-Day Readmission Rates from Heart Failure
This Hospital:

26.7%
Arizona:

24.7%
30-Day Readmission Rates from Pneumonia
This Hospital:

19.0%
State:

18.7%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Acute Myocardial Infarction, Discharged Alive with Major Complications
Average Covered Charges
Here:

$53,319
Arizona:

$50,562
Average Total Payments
This Hospital:

$12,837
State:

$12,567
Number of discharges: 12
This Hospital:

0.58%
State:

0.59%
Back and Neck Procedures Except Spinal Fusion without Complications
Average Covered Charges
Here:

$40,583
State:

$30,496
Average Total Payments
This Hospital:

$7,002
State:

$7,110
Number of discharges: 11
This Hospital:

0.53%
State:

0.72%
Bronchitis and Asthma with Complications
Average Covered Charges
This Hospital:

$26,915
State:

$24,857
Average Total Payments
This Hospital:

$6,107
Arizona:

$5,644
Number of discharges: 15
Here:

0.72%
State:

0.46%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
This Hospital:

$23,632
State:

$22,949
Average Total Payments
Here:

$5,985
Arizona:

$5,738
Number of discharges: 33
Here:

1.58%
Arizona:

1.80%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
This Hospital:

$30,646
State:

$33,961
Average Total Payments
Here:

$9,606
Arizona:

$8,346
Number of discharges: 17
This Hospital:

0.82%
State:

0.87%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$20,619
State:

$16,521
Average Total Payments
Here:

$4,130
Arizona:

$3,836
Number of discharges: 36
This Hospital:

1.73%
State:

1.98%
Cellulitis without Major Complications
Average Covered Charges
Here:

$24,522
State:

$20,968
Average Total Payments
Here:

$6,062
Arizona:

$6,038
Number of discharges: 57
This Hospital:

2.74%
Arizona:

2.18%
Chest Pain
Average Covered Charges
Here:

$20,683
State:

$19,568
Average Total Payments
This Hospital:

$4,336
Arizona:

$3,845
Number of discharges: 94
Here:

4.51%
State:

1.57%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
This Hospital:

$27,217
Arizona:

$27,994
Average Total Payments
This Hospital:

$6,836
State:

$6,675
Number of discharges: 19
This Hospital:

0.91%
Arizona:

1.89%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
This Hospital:

$31,922
State:

$32,922
Average Total Payments
This Hospital:

$8,348
State:

$8,287
Number of discharges: 16
Here:

0.77%
State:

2.00%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$18,384
State:

$21,238
Average Total Payments
Here:

$5,775
Arizona:

$5,160
Number of discharges: 15
This Hospital:

0.72%
State:

1.26%
Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath without Major Complications
Average Covered Charges
Here:

$52,928
State:

$40,001
Average Total Payments
Here:

$8,603
State:

$7,765
Number of discharges: 21
This Hospital:

1.01%
State:

1.72%
Cranial and Peripheral Nerve Disorders without Major Complications
Average Covered Charges
Here:

$26,390
State:

$25,251
Average Total Payments
This Hospital:

$6,072
State:

$5,939
Number of discharges: 13
Here:

0.62%
State:

0.29%
Diabetes with Complications
Average Covered Charges
Here:

$24,233
Arizona:

$23,739
Average Total Payments
Here:

$6,369
Arizona:

$5,944
Number of discharges: 37
This Hospital:

1.78%
Arizona:

0.52%
Dysequilibrium
Average Covered Charges
Here:

$30,823
State:

$22,179
Average Total Payments
Here:

$4,707
State:

$4,230
Number of discharges: 32
Here:

1.54%
State:

0.44%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications
Average Covered Charges
Here:

$38,182
State:

$35,386
Average Total Payments
Here:

$8,892
Arizona:

$8,109
Number of discharges: 30
This Hospital:

1.44%
Arizona:

0.68%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
This Hospital:

$23,565
State:

$22,825
Average Total Payments
Here:

$5,355
Arizona:

$5,016
Number of discharges: 118
Here:

5.66%
State:

3.83%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$31,955
State:

$28,160
Average Total Payments
Here:

$7,385
Arizona:

$7,114
Number of discharges: 28
Here:

1.34%
State:

2.00%
G.I. Hemorrhage with Major Complications
Average Covered Charges
Here:

$48,450
Arizona:

$48,368
Average Total Payments
This Hospital:

$12,415
State:

$12,161
Number of discharges: 12
This Hospital:

0.58%
State:

0.57%
G.I. Obstruction without Complications
Average Covered Charges
This Hospital:

$20,289
State:

$18,237
Average Total Payments
Here:

$5,331
State:

$4,443
Number of discharges: 13
Here:

0.62%
State:

0.46%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$29,976
State:

$28,573
Average Total Payments
This Hospital:

$7,299
Arizona:

$7,028
Number of discharges: 51
This Hospital:

2.45%
Arizona:

2.51%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$45,544
State:

$39,046
Average Total Payments
This Hospital:

$10,490
Arizona:

$10,046
Number of discharges: 67
This Hospital:

3.22%
State:

2.08%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
This Hospital:

$64,581
State:

$56,156
Average Total Payments
This Hospital:

$13,173
Arizona:

$12,935
Number of discharges: 19
Here:

0.91%
Arizona:

1.34%
Hypertension without Major Complications
Average Covered Charges
Here:

$20,945
State:

$20,226
Average Total Payments
This Hospital:

$5,027
Arizona:

$4,379
Number of discharges: 18
Here:

0.86%
State:

0.46%
Infectious and Parasitic Diseases with O.R. Procedure with Major Complications
Average Covered Charges
Here:

$129,239
State:

$143,998
Average Total Payments
This Hospital:

$34,505
Arizona:

$38,957
Number of discharges: 23
Here:

1.10%
Arizona:

0.65%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$36,372
State:

$32,022
Average Total Payments
This Hospital:

$8,065
Arizona:

$7,903
Number of discharges: 12
This Hospital:

0.58%
State:

1.52%
Intracranial Hemorrhage or Cerebral Infarction with Major Complications
Average Covered Charges
Here:

$42,126
State:

$46,919
Average Total Payments
Here:

$12,183
State:

$13,032
Number of discharges: 12
Here:

0.58%
Arizona:

0.86%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
This Hospital:

$30,204
State:

$25,621
Average Total Payments
Here:

$6,274
State:

$5,721
Number of discharges: 11
Here:

0.53%
Arizona:

0.84%
Kidney and Urinary Tract Infections with Major Complications
Average Covered Charges
This Hospital:

$29,034
State:

$30,598
Average Total Payments
Here:

$8,763
Arizona:

$8,104
Number of discharges: 14
This Hospital:

0.67%
Arizona:

0.73%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
This Hospital:

$23,544
State:

$20,856
Average Total Payments
This Hospital:

$5,654
State:

$5,558
Number of discharges: 46
Here:

2.21%
State:

2.69%
Laparoscopic Cholecystectomy without C.D.E. with Complications
Average Covered Charges
Here:

$56,832
State:

$54,005
Average Total Payments
This Hospital:

$12,631
Arizona:

$12,122
Number of discharges: 11
Here:

0.53%
Arizona:

0.47%
Laparoscopic Cholecystectomy without C.D.E. without Complications
Average Covered Charges
Here:

$37,703
Arizona:

$39,236
Average Total Payments
This Hospital:

$9,159
State:

$7,817
Number of discharges: 17
Here:

0.82%
Arizona:

0.42%
Major Gastrointestinal Disorders and Peritoneal Infections with Complications
Average Covered Charges
Here:

$29,876
Arizona:

$29,888
Average Total Payments
Here:

$9,230
State:

$8,941
Number of discharges: 16
This Hospital:

0.77%
Arizona:

0.55%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$57,801
Arizona:

$52,356
Average Total Payments
This Hospital:

$16,402
Arizona:

$14,246
Number of discharges: 91
Here:

4.37%
State:

8.51%
Major Small and Large Bowel Procedures with Major Complications
Average Covered Charges
Here:

$119,836
Arizona:

$144,762
Average Total Payments
Here:

$35,271
Arizona:

$37,510
Number of discharges: 11
Here:

0.53%
Arizona:

0.65%
Medical Back Problems without Major Complications
Average Covered Charges
Here:

$27,882
State:

$25,681
Average Total Payments
Here:

$6,061
Arizona:

$5,722
Number of discharges: 16
This Hospital:

0.77%
State:

0.88%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications
Average Covered Charges
Here:

$32,372
State:

$30,364
Average Total Payments
This Hospital:

$8,153
Arizona:

$8,016
Number of discharges: 87
This Hospital:

4.18%
State:

1.00%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
Here:

$25,723
State:

$20,231
Average Total Payments
Here:

$5,204
State:

$4,897
Number of discharges: 53
This Hospital:

2.54%
Arizona:

2.04%
Other Circulatory System Diagnoses with Major Complications
Average Covered Charges
This Hospital:

$50,989
Arizona:

$52,326
Average Total Payments
This Hospital:

$12,894
Arizona:

$13,687
Number of discharges: 60
This Hospital:

2.88%
Arizona:

0.85%
Other Digestive System Diagnoses with Complications
Average Covered Charges
Here:

$26,280
Arizona:

$27,363
Average Total Payments
Here:

$7,019
State:

$6,769
Number of discharges: 22
Here:

1.06%
State:

0.68%
Other Kidney and Urinary Tract Diagnoses with Complications
Average Covered Charges
Here:

$26,753
Arizona:

$27,101
Average Total Payments
This Hospital:

$7,056
State:

$7,204
Number of discharges: 19
This Hospital:

0.91%
Arizona:

0.46%
Other Kidney and Urinary Tract Diagnoses with Major Complications
Average Covered Charges
This Hospital:

$33,796
State:

$49,488
Average Total Payments
This Hospital:

$10,872
State:

$12,531
Number of discharges: 17
Here:

0.82%
Arizona:

0.36%
Other Vascular Procedures with Major Complications
Average Covered Charges
This Hospital:

$74,501
State:

$81,485
Average Total Payments
Here:

$20,995
State:

$22,569
Number of discharges: 13
This Hospital:

0.62%
State:

0.44%
Percutaneous Cardiovascular Procedures with Drug-Eluting Stent with Major Complications or 4+ Vessels/Stents
Average Covered Charges
Here:

$82,007
Arizona:

$105,443
Average Total Payments
This Hospital:

$23,746
State:

$23,264
Number of discharges: 13
This Hospital:

0.62%
State:

0.54%
Percutaneous Cardiovascular Procedures with Drug-Eluting Stent without Major Complications
Average Covered Charges
Here:

$76,252
Arizona:

$74,800
Average Total Payments
Here:

$16,280
State:

$14,326
Number of discharges: 31
Here:

1.49%
State:

1.93%
Peripheral Vascular Disorders with Complications
Average Covered Charges
Here:

$26,237
State:

$26,433
Average Total Payments
Here:

$6,905
Arizona:

$6,705
Number of discharges: 16
This Hospital:

0.77%
Arizona:

0.52%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
Here:

$33,475
Arizona:

$35,287
Average Total Payments
This Hospital:

$9,395
State:

$8,846
Number of discharges: 71
Here:

3.41%
Arizona:

1.26%
Red Blood Cell Disorders with Major Complications
Average Covered Charges
Here:

$50,361
Arizona:

$37,773
Average Total Payments
This Hospital:

$10,872
Arizona:

$9,588
Number of discharges: 17
Here:

0.82%
Arizona:

0.19%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$25,329
State:

$23,412
Average Total Payments
This Hospital:

$6,050
Arizona:

$5,967
Number of discharges: 30
This Hospital:

1.44%
State:

0.97%
Renal Failure with Complications
Average Covered Charges
Here:

$31,328
Arizona:

$27,213
Average Total Payments
Here:

$7,129
State:

$7,020
Number of discharges: 53
This Hospital:

2.54%
State:

2.27%
Renal Failure with Major Complications
Average Covered Charges
This Hospital:

$39,234
Arizona:

$41,992
Average Total Payments
Here:

$11,380
State:

$11,452
Number of discharges: 33
This Hospital:

1.58%
Arizona:

1.28%
Renal Failure without Complications
Average Covered Charges
Here:

$25,004
State:

$19,321
Average Total Payments
This Hospital:

$4,934
Arizona:

$4,347
Number of discharges: 17
Here:

0.82%
State:

0.26%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$41,278
State:

$37,992
Average Total Payments
This Hospital:

$11,746
Arizona:

$10,148
Number of discharges: 11
Here:

0.53%
State:

0.73%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
This Hospital:

$51,146
State:

$57,299
Average Total Payments
This Hospital:

$15,783
State:

$14,290
Number of discharges: 24
Here:

1.15%
Arizona:

0.86%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$83,252
Arizona:

$70,477
Average Total Payments
This Hospital:

$16,240
Arizona:

$16,231
Number of discharges: 15
Here:

0.72%
State:

1.09%
Seizures without Major Complications
Average Covered Charges
This Hospital:

$24,143
Arizona:

$24,274
Average Total Payments
Here:

$6,219
Arizona:

$5,736
Number of discharges: 11
Here:

0.53%
Arizona:

0.70%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$61,380
Arizona:

$52,883
Average Total Payments
This Hospital:

$13,841
Arizona:

$13,612
Number of discharges: 100
This Hospital:

4.80%
Arizona:

4.04%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$32,213
Arizona:

$31,079
Average Total Payments
This Hospital:

$8,110
State:

$8,237
Number of discharges: 32
This Hospital:

1.54%
Arizona:

1.51%
Signs and Symptoms without Major Complications
Average Covered Charges
This Hospital:

$20,671
State:

$21,637
Average Total Payments
Here:

$5,111
Arizona:

$4,861
Number of discharges: 20
This Hospital:

0.96%
State:

0.65%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$27,109
Arizona:

$27,410
Average Total Payments
Here:

$7,037
Arizona:

$7,239
Number of discharges: 52
This Hospital:

2.50%
Arizona:

2.95%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
Here:

$41,829
State:

$38,598
Average Total Payments
Here:

$10,645
State:

$10,259
Number of discharges: 96
This Hospital:

4.61%
State:

1.79%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
Here:

$22,811
State:

$18,739
Average Total Payments
Here:

$5,207
Arizona:

$5,114
Number of discharges: 26
This Hospital:

1.25%
State:

1.19%
Syncope and Collapse
Average Covered Charges
This Hospital:

$27,787
Arizona:

$23,748
Average Total Payments
Here:

$5,455
State:

$4,854
Number of discharges: 52
This Hospital:

2.50%
Arizona:

1.89%
Transient Ischemia
Average Covered Charges
This Hospital:

$26,602
Arizona:

$24,304
Average Total Payments
Here:

$5,752
State:

$4,907
Number of discharges: 28
This Hospital:

1.34%
State:

1.29%

Use of Medical Imaging

Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.066%
State:

0.144%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.039%
Arizona:

0.085%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
Here:

7.100%
State:

6.036%
Outpatients with brain CT scans who got a sinus CT scan at the same time
Here:

4.000%
Arizona:

3.500%

Hospital Acquired Conditions

Objects Accidentally Left in the Body After Surgery
This Hospital:

0.167%
State:

0.173%
Falls and injuries
Here:

0.333%
State:

0.801%
Blood infection from a catheter in a large vein
This Hospital:

0.167%
Arizona:

0.463%
Infection from a Urinary Catheter
This Hospital:

0.333%
Arizona:

0.514%
Signs of Uncontrolled Blood Sugar
Here:

0.167%
Arizona:

0.190%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 20%

How often did nurses communicate well with patients?

Sometimes or never
Here:

5%
Arizona:

5%
Usually
Here:

19%
State:

19%
Always
Here:

76%
State:

76%

How often did doctors communicate well with patients?

Sometimes or never
This Hospital:

5%
Arizona:

6%
Usually
Here:

18%
State:

17%
Always
This Hospital:

77%
Arizona:

77%

How often did patients receive help quickly from hospital staff?

Sometimes or never
Here:

11%
State:

10%
Usually
This Hospital:

26%
State:

25%
Always
Here:

63%
State:

65%

How often was patients' pain well controlled?

Sometimes or never
Here:

7%
State:

7%
Usually
Here:

24%
State:

24%
Always
This Hospital:

69%
Arizona:

69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
This Hospital:

19%
Arizona:

20%
Usually
This Hospital:

19%
State:

18%
Always
Here:

62%
State:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

8%
State:

10%
Usually
This Hospital:

19%
State:

20%
Always
This Hospital:

73%
State:

70%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
This Hospital:

7%
Arizona:

12%
Usually
This Hospital:

27%
State:

32%
Always
This Hospital:

66%
State:

56%

Were patients given information about what to do during their recovery at home?

Yes
Here:

85%
State:

84%
No
This Hospital:

15%
Arizona:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
Here:

7%
Arizona:

9%
7 or 8
Here:

18%
State:

23%
9 or 10
Here:

75%
State:

68%

Would patients recommend the hospital to friends and family?

No
Here:

4%
State:

6%
Yes, probably
This Hospital:

16%
Arizona:

24%
Yes, definitely
Here:

80%
Arizona:

70%

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