ARROWHEAD HOSPITAL - GLENDALE, AZ

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ARROWHEAD HOSPITAL
18701 N 67TH AVE
GLENDALE,AZ 85308

County: MARICOPA
Type: Acute Care Hospitals
Phone (make sure to verify first before calling): (623) 561-1000
Emergency service: Yes
Ownership: Proprietary

Quality Measure Score

	Here	State Average	Nation Average
Heart Attack Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	100%	83%	85%
Heart Attack Patients Given Aspirin at Arrival	100%	95%	93%
Heart Attack Patients Given Aspirin at Discharge	100%	89%	90%
Heart Attack Patients Given Beta Blocker at Arrival	100%	89%	88%
Heart Attack Patients Given Beta Blocker at Discharge	100%	91%	91%
Heart Attack Patients Given PCI Within 90 Minutes Of Arrival	59%	49%	60%
Heart Attack Patients Given Smoking Cessation Advice/Counseling	100%	91%	91%

	Here	State Average	Nation Average
Heart Failure Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)	100%	84%	84%
Heart Failure Patients Given Discharge Instructions	89%	49%	66%
Heart Failure Patients Given Smoking Cessation Advice/Counseling	96%	83%	86%
Heart Failure Patients Given an Evaluation of Left Ventricular Systolic (LVS) Function	99%	84%	85%

	Here	State Average	Nation Average
Pneumonia Patients Assessed and Given Influenza Vaccination	88%	70%	75%
Pneumonia Patients Assessed and Given Pneumococcal Vaccination	85%	73%	75%
Pneumonia Patients Given Initial Antibiotic(s) within 6 Hours After Arrival	97%	91%	93%
Pneumonia Patients Given Oxygenation Assessment	100%	99%	99%
Pneumonia Patients Given Smoking Cessation Advice/Counseling	100%	76%	84%
Pneumonia Patients Given the Most Appropriate Initial Antibiotic(s)	89%	89%	86%
Pneumonia Patients Whose Initial Emergency Room Blood Culture Was Performed Prior To The Administration Of The First Hospital Dose Of Antibiotics	92%	87%	90%

	Here	State Average	Nation Average
Surgery Patients Who Received Preventative Antibiotic(s) One Hour Before Incision	84%	78%	82%
Surgery Patients Who Received Treatment To Prevent Blood Clots Within 24 Hours Before or After Selected Surgeries to Prevent Blood Clots	92%	72%	75%
Surgery Patients Who Received the Appropriate Preventative Antibiotic(s) for Their Surgery	96%	90%	90%
Surgery Patients Whose Doctors Ordered Treatments to Prevent Blood Clots (Venous Thromboembolism) For Certain Types of Surgeries	93%	77%	79%
Surgery Patients Whose Preventative Antibiotic(s) are Stopped Within 24 hours After Surgery	75%	75%	78%

Hospital Consumer Assessment of Healthcare Providers & Systems Survey

How do patients rate the hospital overall?

	Here	State Average	Nation Average
Patients who gave a rating of 9 or 10 (high)	58%	63%	63%
Patients who gave a rating of 7 or 8 (medium)	25%	25%	26%
Patients who gave a rating of 6 or lower (low)	17%	12%	11%

How often did doctors communicate well with patients?

	Here	State Average	Nation Average
Doctors always communicated well	71%	75%	79%
Doctors usually communicated well	21%	18%	16%
Doctors sometimes or never communicated well	8%	7%	5%

How often did nurses communicate well with patients?

	Here	State Average	Nation Average
Nurses always communicated well	66%	71%	73%
Nurses usually communicated well	26%	22%	21%
Nurses sometimes or never communicated well	8%	7%	6%

How often did patients receive help quickly from hospital staff?

	Here	State Average	Nation Average
Patients always received help as soon as they wanted	53%	59%	60%
Patients usually received help as soon as they wanted	29%	29%	28%
Patients sometimes or never received help as soon as they wanted	18%	12%	12%

How often did staff explain about medicines before giving them to patients?

	Here	State Average	Nation Average
Staff always explained	49%	56%	58%
Staff usually explained	20%	19%	18%
Staff sometimes or never explained	31%	25%	24%

How often was patients' pain well controlled?

	Here	State Average	Nation Average
Pain was always well controlled	64%	67%	67%
Pain was usually well controlled	26%	25%	25%
Pain was sometimes or never well controlled	10%	8%	8%

How often was the area around patients' rooms kept quiet at night?

	Here	State Average	Nation Average
Always quiet at night	52%	50%	54%
Usually quiet at night	33%	33%	32%
Sometimes or never quiet at night	15%	17%	14%

How often were the patients' rooms and bathrooms kept clean?

	Here	State Average	Nation Average
Room was always clean	60%	66%	68%
Room was usually clean	26%	22%	21%
Room was sometimes or never clean	14%	12%	11%

Were patients given information about what to do during their recovery at home?

	Here	State Average	Nation Average
Yes, staff did give patients this information	75%	77%	79%
No, staff did not give patients this information	25%	23%	21%

Would patients recommend the hospital to friends and family?

	Here	State Average	Nation Average
YES, patients would definitely recommend the hospital	58%	67%	67%
YES, patients would probably recommend the hospital	29%	26%	27%
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it)	13%	7%	6%

Average Medicare Payment

Angioplasty Procedures and Insertion of Drug Coated Stent into Heart Artery: $13786
Chest Pain: $4206
Chronic Lung Disease: $5511
Diabetes in Adults: $4463
Female Reproductive System Reconstructive Operations: $4632
Gallbladder Removal By Laparoscope: $6442
Gallbladder Removal Except By (non) Laparoscope with Complications or Preexisting Conditions: $15855
Gallbladder Removal by Laparoscope with Complications or Preexisting Conditions: $11519
Head and Neck Blood Vessel Operations: $6361
Heart Attack with Major Complications: $9075
Heart Attack without Complications: $5702
Heart Bypass Surgery: $22543
Heart Failure: $6403
Hernia Operations in Adults: $5257
Insertion of Heart Defibrillator with Examination of Heart through a Catheter: $42396
Kidney and Bladder Operations for Cancer: $13717
Kidney and Bladder Operations with Complications or Preexisting Conditions: $15268
Major Arm & Shoulder Operations with Complications or Preexisting Conditions: $6962
Major Heart and Blood Vessel Procedures with Complications or Preexisting Conditions: $21199
Major Small & Large Intestine Operations: $8602
Minor Small and Large Bowel Procedures With Complications: $19522
Other Bladder Operations Via the Urethra with Complications or Preexisting Conditions: $7419
Other Bone, Joint & Organ Operations with Complications or Preexisting Conditions: $12906
Pacemaker Implant: $12964
Pneumonia and Pleurisy in Adults With Complications or Preexisting Conditions: $6298
Removal of Prostate Via Urethra: $3584
Removal of Prostate Via Urethra with Complications or Preexisting Conditions: $5099
Repair of Previous Hip or Knee Replacement: $15448
Replacement of Hip, Knee or Ankle or Reattachment of Thigh, Foot or Ankle: $12266
Sample of Bone Removed for Evaluation of Cancer, Infections or Other Bone Disorders: $11930
Stomach & Esophagus Operations in Adults with Complications or Preexisting Conditions: $22401
Two or More Hip, Knee or Ankle Operations: $18329
Uterus & Ovary Operations: $4956

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