ARROWHEAD HOSPITAL - GLENDALE, AZ

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Addresss:
18701 NORTH 67TH AVENUE
GLENDALE, AZ, 85308
Phone (make sure to verify first before calling): (623) 561-1000

Hospital Type: Acute Care Hospitals
Hospital Owner: Proprietary
Emergency Services: No

Other nearby hospitals and nursing homes

Employment Full-Time Equivalent
Registered Professional Nurses : 111.75
Other Salaried Personnel : 194.50
Dieticians : 1.50
Registered Pharmacists : 2.25
Respiratory Therapists : 11.75
Medical Social Workers : 2.00

Number Of Beds
Total: 220
Total Certified: 220

Provided Services
Nuclear Medicine Services
Anatomical Laboratory Services
Anesthesia Services
Burn Care Unit Services
Chiropractice Services
Clinical Laboratory Services
Diagnostic Radiology Services
Dietary Services
Emergency Services
Home Health Services
Hospice Services
ICU - Medical/Surgical Services
Long Term Care (Swing-Beds) Services
Occupational Therapy Services
Operating Room Services
Organ Transplant Services
Outpatient Services
Pharmacy Services
Physical Therapy Services
Postoperative Recovery Room Services
Respiratory Care Services
Social Services
Speech Pathology Services
Therapeutic Radiology Services

Hospital Acquired Conditions

Blood infection from a catheter in a large vein
Here:

0.674%
Arizona:

0.463%

Process of Care

Heart Attack

Percent of Patients Given Aspirin at Arrival
Here:

98.0%
Arizona:

99.3%
Percent of Patients Given Aspirin at Discharge
This Hospital:

99.0%
Arizona:

98.8%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
State:

98.0%
Percent of Patients Given Beta Blocker at Discharge
This Hospital:

100.0%
Arizona:

99.0%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

100.0%
State:

99.8%
Percent of Patients Given PCI Within 90 Minutes Of Arrival
Here:

93.0%
Arizona:

93.1%
Patients Given a Prescription for a Statin at Discharge
Here:

99.0%
Arizona:

97.7%

Heart Failure

Percent of patients who were given an evaluation of Left Ventricular Systolic Dysfunction (LVSD)
Here:

100.0%
Arizona:

99.2%
Percent of Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
This Hospital:

100.0%
State:

97.4%
Percent of Patients Given Discharge Instructions
This Hospital:

97.0%
State:

90.4%
Percent of Patients Given Smoking Cessation Advice/Counseling
This Hospital:

100.0%
State:

99.7%

Pneumonia

Percent of Patients Given Initial Antibiotic(s) within 6 Hours After Arrival
This Hospital:

99.0%
State:

95.8%
Percent of Patients Whose Initial ER Blood Culture Was Performed Prior To Administration Of First Dose Of Antibiotics
Here:

97.0%
State:

96.6%
Percent of Patients Given Smoking Cessation Advice/Counseling
Here:

96.0%
State:

97.8%
Percent of Patients Given the Most Appropriate Initial Antibiotic(s)
Here:

99.0%
State:

96.1%
Percent of Patients Assessed and Given Influenza Vaccination
This Hospital:

100.0%
State:

93.3%
Percent of Patients Assessed and Given Pneumococcal Vaccination
Here:

99.0%
Arizona:

94.8%

Surgery

Percent of Surgery Patients given an antibiotic at the right time (within one hour before surgery) to help prevent infection
This Hospital:

99.0%
Arizona:

98.3%
Percent of Surgery Patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
Here:

99.0%
Arizona:

97.0%
Percent of Surgery Patients who were given the right kind of antibiotic to help prevent infection
This Hospital:

99.0%
State:

98.2%
Percent of Surgery Patients who got treatment at right time (within 24 hours before or after surgery) to help prevent blood clot
This Hospital:

99.0%
State:

96.1%
Percent of Surgery Patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
This Hospital:

99.0%
State:

97.4%
Percent of all Heart Surgery Patients whose blood sugar is kept under good control in the days right after surgery
This Hospital:

90.0%
Arizona:

94.6%
Percent of Surgery Patients needing hair removed from the surgical area before surgery who had hair removed using a safer method
Here:

100.0%
Arizona:

99.9%
Percent of Surgery Patients whose urinary catheters were removed on the first or second day after surgery
Here:

98.0%
State:

93.7%
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on them
This Hospital:

98.0%
Arizona:

96.4%
Outpatients having surgery who got an antibiotic at the right time - within one hour before surgery (higher numbers are better)
This Hospital:

96.0%
State:

96.4%
Outpatients having surgery who got the right kind of antibiotic (higher numbers are better)
This Hospital:

95.0%
State:

96.3%
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal
This Hospital:

100.0%
Arizona:

99.7%

Outcome of Care

30-Day Mortality Rates from Heart Attack
This Hospital:

15.9%
State:

15.0%
30-Day Mortality Rates from Heart Failure
Here:

11.0%
State:

11.0%
30-Day Mortality Rates from Pneumonia
This Hospital:

12.4%
Arizona:

11.5%
30-Day Readmission Rates from Heart Attack
This Hospital:

18.4%
State:

19.5%
30-Day Readmission Rates from Heart Failure
This Hospital:

23.7%
Arizona:

24.7%
30-Day Readmission Rates from Pneumonia
This Hospital:

19.2%
State:

18.7%

Inpatient Prospective Payment System (IPPS) - Medicare Provider Charge Data

Bronchitis and Asthma with Complications
Average Covered Charges
This Hospital:

$17,115
State:

$24,857
Average Total Payments
Here:

$5,828
Arizona:

$5,644
Number of discharges: 11
Here:

0.87%
State:

0.46%
Cardiac Arrhythmia and Conduction Disorders with Complications
Average Covered Charges
Here:

$18,704
Arizona:

$22,949
Average Total Payments
Here:

$5,826
Arizona:

$5,738
Number of discharges: 27
Here:

2.13%
State:

1.80%
Cardiac Arrhythmia and Conduction Disorders with Major Complications
Average Covered Charges
Here:

$34,960
Arizona:

$33,961
Average Total Payments
This Hospital:

$8,477
State:

$8,346
Number of discharges: 12
This Hospital:

0.95%
State:

0.87%
Cardiac Arrhythmia and Conduction Disorders without Complications
Average Covered Charges
This Hospital:

$14,114
State:

$16,521
Average Total Payments
This Hospital:

$3,991
State:

$3,836
Number of discharges: 29
Here:

2.29%
Arizona:

1.98%
Cellulitis without Major Complications
Average Covered Charges
Here:

$16,933
State:

$20,968
Average Total Payments
This Hospital:

$5,539
Arizona:

$6,038
Number of discharges: 25
Here:

1.97%
State:

2.18%
Chest Pain
Average Covered Charges
This Hospital:

$18,505
State:

$19,568
Average Total Payments
Here:

$3,867
Arizona:

$3,845
Number of discharges: 18
Here:

1.42%
State:

1.57%
Chronic Obstructive Pulmonary Disease with Complications
Average Covered Charges
Here:

$20,891
Arizona:

$27,994
Average Total Payments
Here:

$6,764
Arizona:

$6,675
Number of discharges: 29
This Hospital:

2.29%
Arizona:

1.89%
Chronic Obstructive Pulmonary Disease with Major Complications
Average Covered Charges
Here:

$25,927
State:

$32,922
Average Total Payments
Here:

$7,817
State:

$8,287
Number of discharges: 22
Here:

1.74%
Arizona:

2.00%
Chronic Obstructive Pulmonary Disease without Complications
Average Covered Charges
This Hospital:

$14,396
Arizona:

$21,238
Average Total Payments
Here:

$5,478
Arizona:

$5,160
Number of discharges: 21
Here:

1.66%
State:

1.26%
Circulatory Disorders Except Acute Myocardial Infarction, with Card Cath without Major Complications
Average Covered Charges
This Hospital:

$39,326
State:

$40,001
Average Total Payments
Here:

$7,652
Arizona:

$7,765
Number of discharges: 23
This Hospital:

1.82%
State:

1.72%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders with Major Complications
Average Covered Charges
This Hospital:

$20,658
State:

$35,386
Average Total Payments
Here:

$7,991
Arizona:

$8,109
Number of discharges: 11
Here:

0.87%
State:

0.68%
Esophagitis, Gastroent and Miscellaneous Digestive Disorders without Major Complications
Average Covered Charges
Here:

$19,558
State:

$22,825
Average Total Payments
This Hospital:

$4,996
Arizona:

$5,016
Number of discharges: 54
Here:

4.27%
Arizona:

3.83%
Extracranial Procedures without Complications
Average Covered Charges
This Hospital:

$32,998
Arizona:

$33,581
Average Total Payments
This Hospital:

$7,046
State:

$7,034
Number of discharges: 13
This Hospital:

1.03%
State:

0.58%
Fractures of Hip and Pelvis without Major Complications
Average Covered Charges
Here:

$12,416
Arizona:

$19,913
Average Total Payments
Here:

$4,481
State:

$4,806
Number of discharges: 13
Here:

1.03%
Arizona:

0.41%
G.I. Hemorrhage with Complications
Average Covered Charges
Here:

$20,574
State:

$28,160
Average Total Payments
This Hospital:

$7,243
State:

$7,114
Number of discharges: 22
This Hospital:

1.74%
State:

2.00%
Heart Failure and Shock with Complications
Average Covered Charges
Here:

$18,092
Arizona:

$28,573
Average Total Payments
Here:

$6,901
State:

$7,028
Number of discharges: 25
This Hospital:

1.97%
Arizona:

2.51%
Heart Failure and Shock with Major Complications
Average Covered Charges
This Hospital:

$29,984
Arizona:

$39,046
Average Total Payments
Here:

$10,338
State:

$10,046
Number of discharges: 25
This Hospital:

1.97%
State:

2.08%
Hip and Femur Procedures Except Major Joint with Complications
Average Covered Charges
This Hospital:

$43,835
Arizona:

$56,156
Average Total Payments
This Hospital:

$13,375
State:

$12,935
Number of discharges: 14
Here:

1.11%
Arizona:

1.34%
Intracranial Hemorrhage or Cerebral Infarction with Complications
Average Covered Charges
This Hospital:

$26,466
State:

$32,022
Average Total Payments
This Hospital:

$8,181
Arizona:

$7,903
Number of discharges: 25
This Hospital:

1.97%
State:

1.52%
Intracranial Hemorrhage or Cerebral Infarction without Complications
Average Covered Charges
This Hospital:

$23,315
Arizona:

$25,621
Average Total Payments
This Hospital:

$5,580
Arizona:

$5,721
Number of discharges: 16
Here:

1.26%
Arizona:

0.84%
Kidney and Urinary Tract Infections without Major Complications
Average Covered Charges
Here:

$17,123
State:

$20,856
Average Total Payments
This Hospital:

$5,374
State:

$5,558
Number of discharges: 42
This Hospital:

3.32%
Arizona:

2.69%
Laparoscopic Cholecystectomy without C.D.E. with Complications
Average Covered Charges
Here:

$40,059
State:

$54,005
Average Total Payments
Here:

$11,893
Arizona:

$12,122
Number of discharges: 14
Here:

1.11%
Arizona:

0.47%
Laparoscopic Cholecystectomy without C.D.E. without Complications
Average Covered Charges
Here:

$28,548
Arizona:

$39,236
Average Total Payments
Here:

$8,237
Arizona:

$7,817
Number of discharges: 11
Here:

0.87%
Arizona:

0.42%
Major Joint Replacement or Reattachment of Lower Extremity without Major Complications
Average Covered Charges
Here:

$49,215
Arizona:

$52,356
Average Total Payments
Here:

$14,663
Arizona:

$14,246
Number of discharges: 146
This Hospital:

11.53%
Arizona:

8.51%
Major Small and Large Bowel Procedures with Complications
Average Covered Charges
This Hospital:

$50,934
State:

$69,911
Average Total Payments
Here:

$17,869
State:

$17,972
Number of discharges: 20
Here:

1.58%
Arizona:

1.02%
Major Small and Large Bowel Procedures with Major Complications
Average Covered Charges
This Hospital:

$98,161
Arizona:

$144,762
Average Total Payments
Here:

$35,224
Arizona:

$37,510
Number of discharges: 13
This Hospital:

1.03%
Arizona:

0.65%
Medical Back Problems without Major Complications
Average Covered Charges
Here:

$20,125
State:

$25,681
Average Total Payments
This Hospital:

$5,580
State:

$5,722
Number of discharges: 12
This Hospital:

0.95%
Arizona:

0.88%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes with Major Complications
Average Covered Charges
Here:

$20,536
Arizona:

$30,364
Average Total Payments
This Hospital:

$7,668
Arizona:

$8,016
Number of discharges: 16
This Hospital:

1.26%
Arizona:

1.00%
Misc Disorders of Nutrition, Metabolism, Fluids or Electrolytes without Major Complications
Average Covered Charges
This Hospital:

$16,952
Arizona:

$20,231
Average Total Payments
This Hospital:

$4,739
Arizona:

$4,897
Number of discharges: 41
Here:

3.24%
Arizona:

2.04%
Other Circulatory System Diagnoses with Complications
Average Covered Charges
Here:

$29,218
Arizona:

$24,755
Average Total Payments
This Hospital:

$6,863
State:

$6,917
Number of discharges: 11
Here:

0.87%
State:

0.23%
Other Digestive System Diagnoses with Complications
Average Covered Charges
This Hospital:

$24,724
Arizona:

$27,363
Average Total Payments
This Hospital:

$6,876
State:

$6,769
Number of discharges: 12
Here:

0.95%
State:

0.68%
Other Vascular Procedures with Complications
Average Covered Charges
Here:

$65,945
Arizona:

$68,629
Average Total Payments
Here:

$16,707
Arizona:

$16,932
Number of discharges: 12
This Hospital:

0.95%
Arizona:

0.50%
Percutaneous Cardiovascular Procedures with Drug-Eluting Stent without Major Complications
Average Covered Charges
Here:

$60,183
State:

$74,800
Average Total Payments
Here:

$14,867
State:

$14,326
Number of discharges: 28
This Hospital:

2.21%
Arizona:

1.93%
Peripheral Vascular Disorders with Complications
Average Covered Charges
This Hospital:

$24,261
Arizona:

$26,433
Average Total Payments
This Hospital:

$6,467
Arizona:

$6,705
Number of discharges: 15
Here:

1.18%
Arizona:

0.52%
Poisoning and Toxic Effects of Drugs without Major Complications
Average Covered Charges
This Hospital:

$14,864
Arizona:

$21,231
Average Total Payments
Here:

$4,491
State:

$4,470
Number of discharges: 12
Here:

0.95%
Arizona:

0.41%
Pulmonary Edema and Respiratory Failure
Average Covered Charges
This Hospital:

$23,568
Arizona:

$35,287
Average Total Payments
Here:

$8,862
Arizona:

$8,846
Number of discharges: 11
Here:

0.87%
Arizona:

1.26%
Red Blood Cell Disorders without Major Complications
Average Covered Charges
This Hospital:

$16,896
Arizona:

$23,412
Average Total Payments
Here:

$5,546
State:

$5,967
Number of discharges: 30
This Hospital:

2.37%
State:

0.97%
Renal Failure with Complications
Average Covered Charges
This Hospital:

$20,745
Arizona:

$27,213
Average Total Payments
Here:

$7,151
Arizona:

$7,020
Number of discharges: 51
Here:

4.03%
Arizona:

2.27%
Renal Failure with Major Complications
Average Covered Charges
Here:

$27,657
State:

$41,992
Average Total Payments
This Hospital:

$10,850
State:

$11,452
Number of discharges: 20
This Hospital:

1.58%
Arizona:

1.28%
Respiratory Infections and Inflammations with Complications
Average Covered Charges
Here:

$35,932
State:

$37,992
Average Total Payments
This Hospital:

$10,230
State:

$10,148
Number of discharges: 18
This Hospital:

1.42%
Arizona:

0.73%
Respiratory Infections and Inflammations with Major Complications
Average Covered Charges
This Hospital:

$46,590
Arizona:

$57,299
Average Total Payments
Here:

$14,359
State:

$14,290
Number of discharges: 24
Here:

1.90%
State:

0.86%
Respiratory System Diagnosis with Ventilator Support <96 Hours
Average Covered Charges
This Hospital:

$67,068
State:

$70,477
Average Total Payments
Here:

$15,011
Arizona:

$16,231
Number of discharges: 11
Here:

0.87%
State:

1.09%
Seizures without Major Complications
Average Covered Charges
This Hospital:

$17,980
State:

$24,274
Average Total Payments
Here:

$5,187
Arizona:

$5,736
Number of discharges: 18
Here:

1.42%
Arizona:

0.70%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours with Major Complications
Average Covered Charges
This Hospital:

$46,906
Arizona:

$52,883
Average Total Payments
Here:

$13,376
Arizona:

$13,612
Number of discharges: 65
This Hospital:

5.13%
State:

4.04%
Septicemia or Severe Sepsis without Mechanical Ventilation 96+ Hours without Major Complications
Average Covered Charges
Here:

$22,499
State:

$31,079
Average Total Payments
This Hospital:

$7,871
State:

$8,237
Number of discharges: 16
Here:

1.26%
Arizona:

1.51%
Signs and Symptoms without Major Complications
Average Covered Charges
This Hospital:

$13,288
State:

$21,637
Average Total Payments
This Hospital:

$4,301
State:

$4,861
Number of discharges: 11
Here:

0.87%
State:

0.65%
Simple Pneumonia and Pleurisy with Complications
Average Covered Charges
Here:

$24,440
State:

$27,410
Average Total Payments
Here:

$7,086
State:

$7,239
Number of discharges: 55
Here:

4.34%
Arizona:

2.95%
Simple Pneumonia and Pleurisy with Major Complications
Average Covered Charges
This Hospital:

$29,470
Arizona:

$38,598
Average Total Payments
This Hospital:

$10,041
Arizona:

$10,259
Number of discharges: 24
Here:

1.90%
Arizona:

1.79%
Simple Pneumonia and Pleurisy without Complications
Average Covered Charges
Here:

$17,299
Arizona:

$18,739
Average Total Payments
Here:

$4,894
State:

$5,114
Number of discharges: 14
This Hospital:

1.11%
Arizona:

1.19%
Syncope and Collapse
Average Covered Charges
Here:

$21,343
State:

$23,748
Average Total Payments
Here:

$4,999
State:

$4,854
Number of discharges: 31
Here:

2.45%
Arizona:

1.89%
Transient Ischemia
Average Covered Charges
This Hospital:

$21,405
Arizona:

$24,304
Average Total Payments
Here:

$5,156
State:

$4,907
Number of discharges: 27
Here:

2.13%
Arizona:

1.29%

Use of Medical Imaging

Outpatients who had a follow-up mammogram or ultrasound within 45 days after a screening mammogram.
Here:

11.200%
State:

9.396%
Outpatient CT scans of the abdomen that were combination (double) scans.
Here:

0.069%
State:

0.144%
Outpatient CT scans of the chest that were combination (double) scans.
Here:

0.062%
Arizona:

0.085%
Outpatients who got cardiac imaging stress tests before low-risk outpatient surgery
This Hospital:

10.300%
Arizona:

6.036%
Outpatients with brain CT scans who got a sinus CT scan at the same time
This Hospital:

4.300%
State:

3.500%

Hospital Consumer Assessment of Healthcare Providers

Number of Completed Surveys:: 300 or more
Survey Response Rate: 36%

How often did nurses communicate well with patients?

Sometimes or never
Here:

4%
State:

5%
Usually
This Hospital:

21%
State:

19%
Always
This Hospital:

75%
Arizona:

76%

How often did doctors communicate well with patients?

Sometimes or never
Here:

5%
State:

6%
Usually
Here:

19%
Arizona:

17%
Always
This Hospital:

76%
State:

77%

How often did patients receive help quickly from hospital staff?

Sometimes or never
This Hospital:

9%
Arizona:

10%
Usually
Here:

27%
Arizona:

25%
Always
This Hospital:

64%
State:

65%

How often was patients' pain well controlled?

Sometimes or never
This Hospital:

6%
State:

7%
Usually
Here:

24%
State:

24%
Always
This Hospital:

70%
State:

69%

How often did staff explain about medicines before giving them to patients?

Sometimes or never
Here:

21%
Arizona:

20%
Usually
This Hospital:

20%
Arizona:

18%
Always
Here:

59%
State:

62%

How often were the patients' rooms and bathrooms kept clean?

Sometimes or never
Here:

13%
Arizona:

10%
Usually
This Hospital:

21%
Arizona:

20%
Always
Here:

66%
Arizona:

70%

How often was the area around patients' rooms kept quiet at night?

Sometimes or never
Here:

12%
State:

12%
Usually
This Hospital:

35%
State:

32%
Always
This Hospital:

53%
State:

56%

Were patients given information about what to do during their recovery at home?

Yes
Here:

84%
Arizona:

84%
No
Here:

16%
State:

16%

How do patients rate the hospital overall on a scale from 0 (lowest) to 10 (highest)?

6 or lower
This Hospital:

10%
Arizona:

9%
7 or 8
This Hospital:

25%
State:

23%
9 or 10
This Hospital:

65%
Arizona:

68%

Would patients recommend the hospital to friends and family?

No
This Hospital:

6%
State:

6%
Yes, probably
This Hospital:

25%
State:

24%
Yes, definitely
This Hospital:

69%
Arizona:

70%

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